Call touch Call Tracking is a very user-friendly analytics tool for tracking and observing communication. It offers call centre operations teams dynamic call tracking. Our Helpdesk team manages incoming and outgoing calls using this software.

Before Calltouch we were using multiple software like Callcentral and pagerduty. Due to multiple software, there were no call records or KPIs for the Team Management and appraisals. Moving to calltouch we were able to get the analytics in the same app so we were effectively tracking down the efforts of the SD team and get a Better idea of type of requests from the customer.

Call touch Call Tracking is very intuitive analytics software for tracking and monitoring communication and provides dynamic call tracking for Callcenter Operations teams. This software is used by our Helpdesk team to manage the incoming and outgoing calls .