Brazen Group

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Brazen Group is a boutique Salesforce consulting firm dedicated to transforming businesses, governments, and non-profits by optimizing their Customer Relationship Management (CRM systems. With over a decade of experience across the USA and the Caribbean, Brazen Group specializes in delivering intelligent, scalable Salesforce solutions tailored to each client's unique needs. Their human-centered approach ensures that technical implementations align seamlessly with business objectives, driving digital transformation and fostering growth. Key Features and Functionality: - Sales Cloud: Automates sales processes to accelerate deal closures. - Service Cloud: Provides omnichannel customer support and smart case management. - Experience Cloud: Builds dynamic portals and communities for customers and partners. - Marketing Cloud & Pardot: Launches targeted, data-driven marketing campaigns. - Salesforce Platform / Custom Apps: Creates custom workflows and extends CRM functionality. - CPQ & Billing (Kugamon: Streamlines quotes, pricing, and subscription billing. - DevOps with Copado: Implements CI/CD pipelines and version control for Salesforce. - Integration & APIs: Connects Salesforce with ERP, data platforms, and third-party systems. - Einstein AI & Analytics: Turns CRM data into real-time insights and predictions. Primary Value and Solutions: Brazen Group empowers organizations to maximize their Salesforce investment by aligning strategy, automation, and integration to fuel business growth. Their expertise in regulated industries and public sector environments ensures compliance and efficiency. By offering a comprehensive suite of services—from system architecture design to implementation and support—Brazen Group addresses the complexities of CRM systems, enabling clients to focus on their core mission while achieving digital transformation.