Avaya Experience Platform

181 reviews

Avaya OneCloud CCaaS is a cloud contact center solution built for any size organization that is looking to enhance employee and customer experiences. ​​ Avaya OneCloud CCaaS delivers voice and digital channel customer engagement along with advanced self-service automation and employee productivity tools so you can build a true cloud customer service call center. Your subscription includes support and guidance from our Avaya OneCloud team. ​​

Avaya Unified Communications

41 reviews

Avaya’s Unified Communications as a Service (UCaaS) is a cloud-based solution that combines voice, video, messaging, and collaboration into a single, easy-to-use platform. UCaaS offers a number of benefits over traditional on-premises unified communications systems, including: – Reduced costs: UCaaS is a subscription-based service, so you only pay for what you use. This can save you money on hardware, software, and maintenance costs. – Improved agility: UCaaS is a cloud-based solution, so you can easily scale your system up or down as your business needs change. This gives you the agility to respond quickly to market changes. – Enhanced security: UCaaS is hosted in a secure data center, protecting your data from unauthorized access. – Easy to use: UCaaS is a user-friendly solution that can be deployed quickly and easily. This means your employees can start using it right away. Avaya UCaaS offers a wide range of features, including: – Voice: UCaaS provides high-quality voice calling, including features such as call forwarding, voicemail, and conference calling. – Video: UCaaS allows you to make and receive video calls, which can be used for remote meetings, training, and other collaboration activities. – Messaging: UCaaS provides various messaging options, including instant messaging, email, and file sharing. – Collaboration: UCaaS includes a number of collaboration tools, such as shared whiteboards, document conferencing, and online meetings.

Avaya Communications APIs

18 reviews

Build apps with ease and integrate them into any application, workflow or with your current communications systems with a Communication Platform as a Service.

Avaya IP Office

11 reviews

Avaya IP Office Platform is a cost-effective telephony system that supports a mobile, distributed workforce with voice and video on virtually any device.

Avaya, Inc.

3 reviews

Avaya Inc. is a leading global provider of business communication solutions, specializing in unified communications , contact center , and networking products. Established in 2000, Avaya offers a comprehensive portfolio that enables businesses to enhance customer and employee interactions through various channels, including voice, email, webchat, social media, and video conferencing. Key Features and Functionality: - Unified Communications: Avaya's UC solutions integrate telephony, video conferencing, email, instant messaging, and presence technology into a single, cohesive platform, facilitating seamless collaboration across devices and locations. - Contact Center Solutions: Avaya provides advanced contact center platforms like Avaya Experience Platform, offering omnichannel capabilities that manage customer interactions across voice, email, social media, and webchat. These solutions incorporate artificial intelligence features, such as voice-to-text conversion, to enhance customer service efficiency. - Networking Products: Avaya's networking portfolio includes Ethernet switches, Wi-Fi access points, and network management software designed to improve connectivity, reliability, and security within enterprise environments. - Cloud Services: Under the Avaya OneCloud brand, the company offers cloud-based services, including Unified Communications as a Service , Contact Center as a Service , and Communications Platform as a Service , providing flexible deployment options to meet diverse business needs. Primary Value and Solutions Provided: Avaya's solutions are designed to streamline business communications, enhance customer engagement, and improve operational efficiency. By integrating various communication channels into unified platforms, Avaya enables organizations to deliver consistent and personalized experiences to customers and employees alike. This integration fosters better collaboration, accelerates decision-making processes, and drives business growth. Avaya's scalable and flexible solutions cater to businesses of all sizes, ensuring that they can adapt to evolving communication needs and technological advancements.