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Atlassian

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31,897 reviews
  • 33 profiles
  • 47 categories
Average star rating
4.4
#1 in 30 categories
Grid® leader
Serving customers since
2002
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Jira Service Management

989 reviews

Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.

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Atlassian Reviews

Review Filters
Profile Name
Star Rating
20244
9366
1750
347
190
pritam t.
PT
pritam t.
Shopkeeper at Own a Small Business
08/03/2026
Validated Reviewer
Verified Current User
Review source: Organic

Powerful Agile Management, But Steep Learning Curve

|Jira
I use Jira for managing agile software development sprints, tracking bugs and issues, and organizing team task workflows. I really appreciate the robust agile boards. The ability to easily configure and use both Scrum and Kanban boards makes it incredibly simple to visualize our team's workflow, track sprint progress in real time, and quickly identify any bottlenecks.
Sree K.
SK
Sree K.
SDET | Selenium Java, API Testing, Performance Testing | Optimizing QA for Scalable Solutions
08/03/2026
Validated Reviewer
Review source: G2 invite

One Connected Ecosystem for Dev, QA, and Documentation

For me, it solves the challenge of keeping development, QA, and documentation together in one connected ecosystem. Rather than managing bugs in one place, requirements somewhere else, and documentation in yet another tool, everything stays linked. As a QA engineer, I find it especially useful because I can follow a bug from the moment I report it all the way through to the fix and final verification. I can also jump to requirements, release notes, and technical documentation without leaving the platform. Overall, it keeps sprint planning, testing, and releases far more organized, and it cuts down on a lot of back-and-forth between teams.
Saurav Kumar J.
SJ
Saurav Kumar J.
Data Entry Operator at IRCTC
08/02/2026
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Jira Brings Clear Project Visibility with Flexible Boards, Dashboards, and Integrations.

|Jira
Jira provides great visibility into the progress of the projects using workflows, Scrum boards, Kanban boards, sprint planning, and reporting. User stories, bugs, tasks, and releases become easy to track, while at the same time, all team members stay aligned. It works seamlessly with the development environment, such as Git repositories, CI/CD pipelines, and documentation platforms. Dashboards and filters in Jira have great flexibility, which makes it easy to monitor KPIs, sprint health, and overall performance of the team.

About

Contact

Phone:
+61 2 9262 1443
HQ Location:
Sydney and San Francisco

Social

@Atlassian

What is Atlassian?

Atlassian unleashes the potential of every team. Our software development, service management, and work management software helps teams organize, discuss, and complete shared work. The majority of the Fortune 500 and over 300,000 companies of all sizes worldwide - including NASA, BMW, Kiva, Deutsche Bank and Dropbox - rely on our solutions to help their teams work better together and deliver quality results on time. Learn more about our products, including Jira, Confluence, and Jira Service Management, at https://atlassian.com.

Details

Year Founded
2002
Ownership
NASDAQ:TEAM