Assist Digital

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Assist Digital is a pan-European Customer Experience Management (CXM company that has been enhancing business performance for over 15 years by integrating human expertise with artificial intelligence. Their comprehensive services encompass CRM applications, marketing automation, user experience (UX research and design, digital solutions, multichannel operations, and AI-driven customer contact automation, including chatbots and virtual assistants. Operating across various sectors such as banking, automotive, media, telecommunications, utilities, and retail, Assist Digital is dedicated to guiding international companies through CRM digital transformation, focusing on optimizing the entire customer experience management process. With a team of 350 professionals based in Italy (Milan, Rome, Naples and operations extending to Albania, Croatia, Tunisia, France, Germany, and the UK, they offer multilingual support in Dutch, English, French, German, Italian, Spanish, and Swedish. Key Features and Functionality: - CRM and Marketing Automation: Provides end-to-end services that integrate CRM systems with marketing automation tools to streamline customer relationship management and marketing efforts. - User Experience Research and Design: Conducts in-depth UX research and design to create intuitive and engaging customer interfaces. - Digital Solutions: Develops tailored digital solutions to meet specific business needs and enhance digital presence. - Multichannel Operations: Manages customer interactions across various channels, ensuring a cohesive and efficient communication strategy. - Artificial Intelligence Integration: Utilizes AI technologies, including chatbots and virtual assistants, to automate inbound and outbound customer contacts, improving responsiveness and efficiency. Primary Value and User Solutions: Assist Digital's primary value lies in its ability to blend human intelligence with artificial intelligence to revolutionize customer experience management. By offering a holistic suite of services, they address the challenges of digital transformation, enabling businesses to enhance customer engagement, streamline operations, and drive performance improvements. Their expertise in various industries ensures tailored solutions that meet specific market demands, ultimately turning every customer interaction into a business opportunity.