I like Apromore's ability to integrate process mining with simulation and even BPMN diagram drawing. KPI functionality is useful for presenting the results to executives. The tool is intuitive (especially filters). Ability to switch perspectives and display time/occurances/cost on activity nodes is amazing. The way Apromore displays activity nodes is best across all mining tools. Hidden feature that not many people use is exploring a slice of process directly from the dashboard charts. We were up and running with Apromore in 2 weeks. Maybe my experience with support diffrers from others - I typically solve most questions myself and only report suggestions for improvement or bugs. The company followed through on all of my customer support requests and provided deep and detailed answers. We use Apromore daily. Try the new Copilot - it can answer questions such as "what are the process bottlenecks?" very accurately.

The graphs were useful and the website was easy to use.

I like the best the Task Mining. Going Beyond Tasks and Processes to Transform Performance