Product Avatar Image

Amadeus

Show rating breakdown
131 reviews
  • 12 profiles
  • 12 categories
Average star rating
4.3
#1 in 1 categories
Grid® leader
Serving customers since
1987

Featured Products

Product Avatar Image
Amadeus Central Reservations System

17 reviews

The Amadeus Central Reservations System (CRS) is a comprehensive, cloud-based platform designed to centralize and streamline hotel reservation and distribution processes. It enables hotels to manage availability, rates, and inventory across multiple properties and distribution channels from a single, intuitive interface. By integrating with various booking platforms, including online travel agencies (OTAs), global distribution systems (GDS), and direct hotel websites, Amadeus CRS enhances operational efficiency and maximizes revenue potential. Key Features and Functionality: - Centralized Management: Offers a unified dashboard for real-time control over room availability, rates, and inventory across all properties. - Expansive Distribution Reach: Integrates seamlessly with a wide range of distribution channels, including OTAs, GDS, and metasearch platforms, ensuring broad market visibility. - Advanced Revenue Management: Provides tools for dynamic pricing strategies, allowing hotels to adjust rates based on demand, seasonality, and market conditions. - Guest Profile Management: Captures and manages detailed guest information, enabling personalized services and targeted marketing campaigns. - Comprehensive Reporting and Analytics: Delivers in-depth performance insights through interactive dashboards, facilitating data-driven decision-making. Primary Value and Solutions Provided: Amadeus CRS addresses the complexities of hotel reservation management by offering a centralized solution that enhances operational efficiency, reduces the risk of overbooking, and ensures consistent rate distribution across all channels. Its expansive distribution capabilities increase market reach, while advanced revenue management tools empower hotels to optimize pricing strategies. By integrating guest profile management, the system also enables personalized guest experiences, fostering loyalty and driving repeat business. Overall, Amadeus CRS provides a scalable and flexible platform that supports hotels in maximizing revenue and delivering exceptional guest services.

Profile Name

Star Rating

82
31
15
3
0

Amadeus Reviews

Review Filters
Profile Name
Star Rating
82
31
15
3
0
Edward A.
EA
Edward A.
IT
07/26/2025
Validated Reviewer
Review source: Organic Review from User Profile

The best company!

They were awarded as one of the best place to work here in the Philippines. The real definition of work-life balance. Management is the the best in this company. Best benefits and perks!
Stipe P.
SP
Stipe P.
Sales and operations manager
07/17/2025
Validated Reviewer
Review source: G2 invite
Incentivized Review
Verified User in Leisure, Travel & Tourism
AL
Verified User in Leisure, Travel & Tourism
07/08/2025
Validated Reviewer
Review source: G2 invite
Incentivized Review

All in one system

I'm using Amadeus solely to check tickets and I find it easy to use and it's literally the meaning of user friendly software. What I like the most it's very easy to generate the reissuance charges and refund. When there are discrepancy during the re-booking/refund they will take responsibility with the ADMs and all unlike any other service provider who will leave you hanging. Plus they give incentives for all your bookings.

About

Contact

HQ Location:
Madrid, Spain

Social

@amadeusitgroup

What is Amadeus?

Amadeus is a leading technology company that provides advanced solutions for the travel and tourism industry. Specializing in software and IT services, Amadeus offers a comprehensive range of products that facilitate airline reservation systems, hotel management, travel agency operations, and more. Their innovative platform helps businesses optimize operations, enhance customer experiences, and drive growth in a rapidly evolving market. For more information, visit their website at https://amadeus.com.

Details

Year Founded
1987
Ownership
AMS.MC
Website
amadeus.com