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Amadeus

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131 reviews
  • 12 profiles
  • 12 categories
Average star rating
4.3
#1 in 1 categories
Grid® leader
Serving customers since
1987

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Amadeus Central Reservations System

17 reviews

The Amadeus Central Reservations System (CRS) is a comprehensive, cloud-based platform designed to centralize and streamline hotel reservation and distribution processes. It enables hotels to manage availability, rates, and inventory across multiple properties and distribution channels from a single, intuitive interface. By integrating with various booking platforms, including online travel agencies (OTAs), global distribution systems (GDS), and direct hotel websites, Amadeus CRS enhances operational efficiency and maximizes revenue potential. Key Features and Functionality: - Centralized Management: Offers a unified dashboard for real-time control over room availability, rates, and inventory across all properties. - Expansive Distribution Reach: Integrates seamlessly with a wide range of distribution channels, including OTAs, GDS, and metasearch platforms, ensuring broad market visibility. - Advanced Revenue Management: Provides tools for dynamic pricing strategies, allowing hotels to adjust rates based on demand, seasonality, and market conditions. - Guest Profile Management: Captures and manages detailed guest information, enabling personalized services and targeted marketing campaigns. - Comprehensive Reporting and Analytics: Delivers in-depth performance insights through interactive dashboards, facilitating data-driven decision-making. Primary Value and Solutions Provided: Amadeus CRS addresses the complexities of hotel reservation management by offering a centralized solution that enhances operational efficiency, reduces the risk of overbooking, and ensures consistent rate distribution across all channels. Its expansive distribution capabilities increase market reach, while advanced revenue management tools empower hotels to optimize pricing strategies. By integrating guest profile management, the system also enables personalized guest experiences, fostering loyalty and driving repeat business. Overall, Amadeus CRS provides a scalable and flexible platform that supports hotels in maximizing revenue and delivering exceptional guest services.

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Star Rating

82
31
15
3
0

Amadeus Reviews

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Profile Name
Star Rating
82
31
15
3
0
Verified User in Consulting
UC
Verified User in Consulting
08/13/2025
Validated Reviewer
Review source: G2 invite
Incentivized Review

One for all travel needs

It is easy to learn and very user friendly.
SA
SURESH A.
07/31/2025
Validated Reviewer
Verified Current User
Review source: Organic

Amadeus – A smart, user‑friendly platform for booking flights, hotels, and cars with ease

Amadeus offers a fast, reliable, and user-friendly platform with comprehensive content for flights, hotels, and cars, making the booking process simple and efficient.
Hamza A.
HA
Hamza A.
Data Processing Executive | Photo editor | Blog, content writer
07/30/2025
Validated Reviewer
Review source: G2 invite
Incentivized Review

Efficient and reliable system for booking flights

As a former Expedia Travel Advisor, I liked that with Amadeus Central Reservations System, finding flights as well as making reservations was fast as well as speedy. It includes live availability as well as competitive rates, thus making it easy to immediately find clients' best offer. I also liked having its functionality to connect with hotel products as well as ancillaries, thus allowing me to take care of diverse aspects of a traveler’s journey from one location. Through its shortcuts as well as command line functionality, I could make reservations more quickly, a benefit particularly during peak time periods.

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HQ Location:
Madrid, Spain

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@amadeusitgroup

What is Amadeus?

Amadeus is a leading technology company that provides advanced solutions for the travel and tourism industry. Specializing in software and IT services, Amadeus offers a comprehensive range of products that facilitate airline reservation systems, hotel management, travel agency operations, and more. Their innovative platform helps businesses optimize operations, enhance customer experiences, and drive growth in a rapidly evolving market. For more information, visit their website at https://amadeus.com.

Details

Year Founded
1987
Ownership
AMS.MC
Website
amadeus.com