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Amadeus

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131 reviews
  • 12 profiles
  • 12 categories
Average star rating
4.3
#1 in 1 categories
Grid® leader
Serving customers since
1987

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Amadeus Central Reservations System

17 reviews

The Amadeus Central Reservations System (CRS) is a comprehensive, cloud-based platform designed to centralize and streamline hotel reservation and distribution processes. It enables hotels to manage availability, rates, and inventory across multiple properties and distribution channels from a single, intuitive interface. By integrating with various booking platforms, including online travel agencies (OTAs), global distribution systems (GDS), and direct hotel websites, Amadeus CRS enhances operational efficiency and maximizes revenue potential. Key Features and Functionality: - Centralized Management: Offers a unified dashboard for real-time control over room availability, rates, and inventory across all properties. - Expansive Distribution Reach: Integrates seamlessly with a wide range of distribution channels, including OTAs, GDS, and metasearch platforms, ensuring broad market visibility. - Advanced Revenue Management: Provides tools for dynamic pricing strategies, allowing hotels to adjust rates based on demand, seasonality, and market conditions. - Guest Profile Management: Captures and manages detailed guest information, enabling personalized services and targeted marketing campaigns. - Comprehensive Reporting and Analytics: Delivers in-depth performance insights through interactive dashboards, facilitating data-driven decision-making. Primary Value and Solutions Provided: Amadeus CRS addresses the complexities of hotel reservation management by offering a centralized solution that enhances operational efficiency, reduces the risk of overbooking, and ensures consistent rate distribution across all channels. Its expansive distribution capabilities increase market reach, while advanced revenue management tools empower hotels to optimize pricing strategies. By integrating guest profile management, the system also enables personalized guest experiences, fostering loyalty and driving repeat business. Overall, Amadeus CRS provides a scalable and flexible platform that supports hotels in maximizing revenue and delivering exceptional guest services.

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Star Rating

82
31
15
3
0

Amadeus Reviews

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Profile Name
Star Rating
82
31
15
3
0
UG
Utkarsh G.
11/13/2025
Validated Reviewer
Review source: G2 invite
Incentivized Review

Simplifies Trip Planning, Needs UI Refinements

I love how Amadeus Cytric simplifies trip planning and collaboration by consolidating everything in one place. This feature is incredibly valuable as it facilitates easy coordination of travel details and sharing updates within teams, which is a huge time-saver. I appreciate how it allows everyone involved in a trip to stay aligned by sharing itineraries and updates all in one location. By reducing back-and-forth emails, it significantly speeds up the decision-making process. The initial setup was very easy, and these aspects combined make Amadeus Cytric indispensable for efficient and organized travel management.
Nazia M.
NM
Nazia M.
10/12/2025
Validated Reviewer
Review source: Organic

Amadeus

Amadeus is an excellent system that I have been using for the past ten years. It is very user-friendly and offers impressive connectivity with airlines. The helpdesk responds quickly, and there is regular training provided on new products. how is
RJ
RUHAIMA J.
09/19/2025
Validated Reviewer
Review source: G2 invite
Incentivized Review

Amadeus

Ticketing Flexibility – Supports booking, pricing, re-issuing, refunds, and exchanges directly within the portal. User-Friendly Interface – The Amadeus Selling Platform Connect is web-based, so agents can log in from anywhere

About

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HQ Location:
Madrid, Spain

Social

@amadeusitgroup

What is Amadeus?

Amadeus is a leading technology company that provides advanced solutions for the travel and tourism industry. Specializing in software and IT services, Amadeus offers a comprehensive range of products that facilitate airline reservation systems, hotel management, travel agency operations, and more. Their innovative platform helps businesses optimize operations, enhance customer experiences, and drive growth in a rapidly evolving market. For more information, visit their website at https://amadeus.com.

Details

Year Founded
1987
Ownership
AMS.MC
Website
amadeus.com