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ALICE

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11 reviews
  • 2 profiles
  • 3 categories
Average star rating
4.0
Serving customers since
2013

Profile Name

Star Rating

6
3
1
0
1

ALICE Reviews

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Profile Name
Star Rating
6
3
1
0
1
KO
Kelly O.
09/06/2019
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Good Tool for Businesses where mulitple teammates work on the same tasks, Needs slight improvement

I like that it is mostly set up like a basic calendar, so it's easy to view and work within daily. I like that it specifies which user set up the ticket/task- this makes it easy to direct questions to the correct person. Working in a hotel, things are operating around the clock and so there are always multiple hands in the pot. It's nice to be able to tell who worked on what. I also like that you can assign tickets to specific users.
KW
Kenny W.
04/12/2019
Validated Reviewer
Review source: G2 invite
Incentivized Review

Good communication channel staff

During the use of ALICE Staff, our communication has reached a new level. ALICE Staff is easy to use, as well as intuitive. With the help of ALICE Staff, we were able to improve our customer service.
Verified User in Retail
UR
Verified User in Retail
01/12/2019
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

It's OK.

You can add and keep guest information under certain categories.

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HQ Location:
New York, US

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What is ALICE?

ALICE is a comprehensive operations platform designed specifically for the hospitality industry. It streamlines hotel operations by integrating all hotel departments into a single platform, enhancing communication, task management, and guest satisfaction. Through its intuitive suite of tools, ALICE provides solutions for the front desk, housekeeping, maintenance, and concierge services, enabling hotels to deliver a seamless guest experience. The platform allows staff to manage tasks efficiently, respond to guest requests quickly, and maintain a high level of service quality.

Details

Year Founded
2013