Aelum Consulting is a ServiceNow Premier Partner specializing in digital transformation, automation, and AI solutions. With over a decade of experience, they offer end-to-end services including ServiceNow implementation, process consulting, software development, and support. Their team of over 150 certified professionals is dedicated to helping organizations streamline workflows, enhance productivity, and achieve business objectives through tailored ServiceNow solutions.
Key Features and Functionality:
- ServiceNow Implementation: Expertise in deploying ServiceNow platforms to unify IT operations, security management, and risk management, delivering resilient services aligned with customer priorities.
- Process Consulting: Guidance in understanding and implementing ServiceNow processes to ensure smooth adoption and optimal performance.
- IT Service Management : Modern SaaS-based services that efficiently meet the escalating demands of staff, customers, and vendors.
- IT Operations Management : Assistance in gaining visibility for products and services, improving quality, and optimizing infrastructure.
- IT Business Management : Mapping current technology environments to organizational goals and managing current demands.
- Governance, Risk, and Compliance : Improving decision-making and building business resilience by integrating risk-informed decisions.
- HR Service Delivery : Increasing company productivity and providing employees with the service they deserve.
- Customer Service Management : Proactively solving problems and efficiently handling common requests to meet today’s customer expectations.
- Field Service Management: Efficient and safe management of field service activities, connecting customer service with field operations.
- Integration Hub: Providing the fastest time to value, lowest TCO, and ease of use with zero learning curve for all ServiceNow developers.
- Security Operations : Quick detection of threats and real-time visibility to deal with business risks.
Primary Value and Solutions:
Aelum Consulting empowers businesses to unlock their potential through digitization and automation with ServiceNow. By streamlining workflows and integrating new technologies, they help organizations reduce operating costs, enhance employee productivity, and deliver high-quality customer experiences. Their customer-centric approach ensures tailored solutions that align with business goals, driving growth and innovation.
