Active.ai

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Active.Ai is a leading Conversational AI platform designed specifically for the financial services sector. It enables banks and financial institutions to engage customers through natural, intuitive conversations across various channels, including messaging, voice, and IoT devices. By leveraging advanced natural language processing (NLP and machine learning, Active.Ai facilitates seamless interactions, enhancing customer experience and operational efficiency. Key Features and Functionality: - Omnichannel Engagement: Supports customer interactions via multiple platforms such as mobile apps, web interfaces, social media channels (WhatsApp, Facebook Messenger, Line, Telegram, Skype, voice assistants (Alexa, Google Assistant, and call centers. - Pre-Built Use Cases: Offers over 150 ready-to-deploy use cases tailored for various financial services domains, including retail banking, business banking, insurance, and capital markets. - Proprietary AI Engine – Triniti: Utilizes the Triniti engine, which encompasses intent classification, entity extraction, context management, and sentiment analysis to understand and process complex banking transactions. - Cognitive Q&A Module: Features a deep learning-based module capable of handling FAQs across channels, providing accurate and context-aware responses. - Workflow Editor and Integration: Includes tools for designing conversation flows and integrating with backend systems like core banking, loans, credit cards, and CRM through a single admin portal. Primary Value and Solutions Provided: Active.Ai addresses the growing demand for personalized and efficient customer engagement in the financial sector. By automating routine inquiries and transactions, it reduces customer service turnaround time and operational costs. The platform's ability to deliver consistent and context-aware interactions across various channels enhances customer satisfaction and loyalty. Furthermore, its low-code architecture allows for rapid deployment and scalability, enabling financial institutions to adapt quickly to evolving customer expectations and market dynamics.