3rdWheelTech is a dedicated Salesforce consulting firm specializing in delivering tailored solutions to complex business challenges. With a team of highly certified technology and business specialists, they focus on simplifying intricate processes to enhance productivity, revenue, and overall business performance. Their holistic approach ensures that companies of all sizes receive unparalleled, dedicated service, leveraging the latest technological advancements to drive success.
Key Features and Functionality:
- Salesforce CPQ & Billing: Streamlines the entire sales process from marketing campaigns to collections and revenue recognition, unifying sales, operations, and finance teams on a single platform to boost sales and customer satisfaction.
- Service & Field Service Lightning (FSL: Enhances customer service by supporting multiple channels such as phone, email, SMS, live agent, and AI chatbots, thereby increasing agent productivity and overall customer satisfaction.
- Health Cloud Solutions: Provides industry-leading solutions for pharmaceutical, medical device, biotech, and provider organizations by leveraging the full capabilities of the Salesforce platform to enhance patient onboarding and care journeys.
- Commerce Solutions: Delivers exceptional one-on-one buying experiences for business buyers, ensuring seamless multi-channel relationships and simplifying the purchasing process for thousands of products.
- Contract Lifecycle Management (CLM: Offers comprehensive management of contracts throughout their lifecycle, ensuring compliance and efficiency.
- Data Sciences and Architecture: Utilizes advanced data science techniques and robust data architecture to provide insightful analytics and data-driven decision-making capabilities.
Primary Value and Solutions Provided:
3rdWheelTech's primary value lies in its ability to transform complex business processes into manageable workflows, thereby enhancing productivity, revenue, and the bottom line. By offering specialized expertise in various Salesforce domains, they enable businesses to:
- Achieve a unified platform for sales, operations, and finance, leading to increased efficiency and customer satisfaction.
- Enhance customer service through multi-channel support and AI-driven solutions, resulting in higher agent productivity and improved customer retention.
- Implement outcome-based solutions in the health and life sciences sector to improve patient onboarding and care journeys.
- Create seamless and personalized buying experiences in the B2B commerce space, driving revenue growth and customer loyalty.
By understanding and addressing specific business challenges, 3rdWheelTech empowers organizations to navigate their digital transformation journeys effectively.
