Products

Hectae Analytics and Software Solutions (Haass.io) is a Freshworks Platinum Partner and certified System Integrator specializing in the sale, implementation, and ongoing support of Freshworks products with deep expertise in Freshservice (IT Service Management) and Freshdesk (Customer Support). We help organizations move from evaluation to a fully optimized Freshworks instance, covering: Implementation: Tailored setup and configuration of Freshservice and Freshdesk based on your workflows,

DealDox is an AI-enabled Configure, Price, Quote (CPQ software designed to streamline and automate the sales quoting process for businesses of all sizes. By eliminating manual tasks, DealDox enhances the efficiency and accuracy of sales teams, enabling them to generate precise quotes, Statements of Work (SOWs, and proposals in minutes. This automation simplifies the quote-to-cash process, allowing sales professionals to focus more on customer engagement and closing deals. Key Features and Fun

MigrateX moves data across ITSM, help desk and CRM platforms, including Freshworks, ServiceNow, Salesforce, Zendesk and Jira Service Management. Its migration platform, backed by a hands-on team of migration engineers, carries over records, history, relationships, attachments and custom fields, with delta syncs right up to cutover. As an official Freshworks migration partner, MigrateX runs migrations in hours, not weeks, so teams go live on their new platform without losing their past.

Freddy AI Agent is an autonomous, no-code artificial intelligence customer and employee support platform developed by Freshworks

AssureTek, based in Dammam, is your trusted partner for Cloud Solutions, Cybersecurity, Backup & Disaster Recovery, ITSM, and SaaS Solutions. We help businesses across Saudi Arabia secure, streamline, and future-proof their IT operations. Our portfolio includes cloud migration, secure infrastructure, ransomware protection, Microsoft 365 backup, and ITSM platforms like Freshservice and Freshdesk. Partnering with global leaders such as Huawei, Microsoft Azure, Fortinet, Sophos, Barracuda, Veea

As Marketplace partners for SaaS products, we develop extensions and integrations for web apps. Sync conversations from popular messaging services like Twilio, MessageBird, RingCentral and so on with SaaS platforms such as Zoho, Freshworks, Pipedrive, HubSpot and many more. Seamlessly interact with CRM customers through your preferred messaging service, and communication channels such as WhatsApp, SMS, Viber and Line. Enable multi-channel communication, two-way messaging, and send instant and pe

IrisAgent is an AI-powered customer support automation platform that enhances support operations by autonomously resolving over 50% of support tickets across chat, email, and voice channels. By integrating with existing helpdesk systems like Zendesk, Salesforce, Intercom, Freshworks, and HubSpot, IrisAgent deploys within 24 hours, providing accurate, context-aware responses grounded in your organization's knowledge base and backend systems. Trusted by companies such as Dropbox, Zuora, and Tekion

Uncomplicate your growing MSP operations with an all-in-one suite that’s simple, secure, and tailored for diverse client needs.