Products

Cloud Contact Center is a cloud-based sales lead management system inlcuding inbound and outbound calling.

Q-Suite is a multi tenant system that provides features for both premise based and hosted contact centers.

Cloud4com provides enterprise cloud IaaS services.

AVDOR CIS is a call & screen recording solution for businesses, enterprices, call and contact centers; suitable for diverse telephony infrastructures. 100% integration with leading PBX switches: Cisco, Avaya, Genesys, Speakerbus, Mitel, AudioCodes, SIPREC, NEC, Panasonic, Huawei and others. Crystal Quality by Avdor CIS provides management of recordings of all types (call centers, contact centers, telephony, mobile phones, screen capture, SMS, Skype for Business and more) using a simple,

Smiddle Agent Scripting is a software, allowing to create and implement the scenarios of communication with Customers for Contact Center agents.

Village Helpdesk is a Support-as-a-Service that provides augmented customer care and support services for growing startups and tech companies around the globe Our mission is to make the first customer a forever customer. We accomplish it by providing secure customer care powered by human empathy and tech solutions exceeding the in-house-like quality of service. We offer: • 10 years of experience; • 1000+ professionals on the team; • 200+ clients worldwide; • 42 operational languages; • PC

Mayday is the AI-powered knowledge base that boosts customer support. Mayday centralizes your knowledge and makes it accessible internally into your favorite customer support tools (CRM, Ticketing, Phone system, Chat, Bot, etc.) or externally directly to customers.

Imperium is providing future of business communication that is fast, scalable and simple. We enable virtual telephony, Avaya phones, chatbot and, can also configure whatsapp API and social media connects so that you don’t miss any opportunities from customers and can provide a satisfied customer experience through omnichannel. Pay as you go and perpetual model available.

In an increasingly agile and technology-driven environment, a well-trained staff is essential. At Educate 360, our mission is to increase organizational effectiveness by developing the skills of those who work in it. If your goal is to improve efficiency, increase cross-functional alignment, and drive results that help exceed your business’ performance goals we are here to help. We pride ourselves on designing training, coaching, and consulting solutions that deliver results. We support your org

iScale Solutions offers comprehensive customer support outsourcing services designed to enhance customer satisfaction and loyalty. By leveraging a network of skilled professionals, iScale provides businesses with cost-effective solutions to manage customer interactions across various channels, ensuring a seamless and high-quality customer experience. Key Features and Functionality: - Customer Service Representatives (CSRs: Experienced agents adept at addressing customer needs, resolving issues

LearnLode Contact Centre is a comprehensive knowledge management solution designed to enhance customer service operations within contact centers. By providing agents with immediate access to a robust knowledge base and decision support tools, LearnLode empowers teams to deliver accurate and efficient customer support, leading to improved satisfaction and operational efficiency. Key Features and Functionality: - Knowledge Base: Centralized repository for information, enabling agents to qu

Tentacle is an information security startup based in Plano, TX that has developed a configurable data management tool that will allow organizations to improve their information security programs and overall security posture. The core Tentacle product allows enterprises of all sizes to manage all details related to their internal security posture, track and monitor similar information for their partners and vendors, centralize the storage and management of all program related documentation,

The #1 whistleblowing system for organizations using Google Workspace or Microsoft 365. Trusted, secure and easy to use.

Smiddle Omnichannel is a software solution that allows you to use instant messengers and a mobile application, as well as video and audio calls from the site to interact with customers in a business-friendly way thanks to omnichannel.

The PacketFabric Connectivity Cloud removes all the network barriers to realizing your business goals, without compromising mission-critical requirements.

Synthetix’s intelligent knowledge base software, Knowledge: For Your Team empowers your agents whilst fuelling your digital customer service channels. With one centralised source of knowledge that is simple to use and update, providing customers with the right information – whether that be through self-service or direct – is efficient and always consistent. With their own integrated knowledge base that recommends articles based on what they’re typing and decision tree technology that pro

Text Messaging Maximise your reach with high security and super-fast bulk SMS delivery with instant delivery reports. Dedicated and scalable SMS channels with reliable delivery and adaptive routing for sending text messages to millions of people. Audio Messaging Fonada sends out millions of survey calls, automated reminders and promotional calls every day. Take your brand name to every mobile phone in your target market with multi channel dialling and a dedicated infrastructure. Missed Call Pl

MakV Infotech is committed to understand your needs and turn your ideas into reality to enhance your business and reach your goals. We provide a wide range of solutions with our regularly increasing experience. MakV Infotech has always maintained a very satisfying client relationship, with its solutions and services par excellence, timely delivery and support when needed. We deliver product development, business solutions and services with specialized knowledge.

Australian businesses deserve the best from their telco services, but with so many products available and differing organisational needs, TelcoDataCloud recognises that an unbiased, outside perspective is what’s required before making major costly decisions. TelcoDataCloud independently delivers account management solutions sourced from multiple telecommunications providers and assists with the implementation strategy best suited to the organisation. With detailed reports from a TelcoDataCloud a

Competella Contact Center Workgroup is a mid-range Contact Center used by companies who want features and functions beyond the level of Skype for Business Response Group Service.