Products

CIOM is a consulting and technology company founded in 2001, specializing in measuring and improving the customer experience. It develops SaaS-based tools and evaluation methodologies based on mystery shopper programs, operational audits, and market research.

Filum.ai is a GenAI-powered Customer Experience Management (CXM) platform designed to help businesses enhance customer interactions and drive sustainable growth. By leveraging artificial intelligence, Filum.ai enables organizations to listen, analyze, and engage with customers across multiple touchpoints, transforming each interaction into a meaningful experience. Key Features and Functionality: - AI Agent for Customer Service: Provides 24/7, human-like customer support, automating responses t