Prices are lower than the competitors and provides all advanced functionalities of customer support with customizations. The team is very responsive for integration and its very easy to implement or intergrate.

Honestly, the biggest surprise for me has been how easy it is to set up automations without being a developer. I'm configuring Zoho Desk for our 5-person team, and I expected the automation part to be a nightmare, but it's actually pretty intuitive - even the Deluge script automations are manageable for someone like me who isn't technical. What I really appreciate is the customization flexibility. We can create custom fields, build workflows that match how our team actually works, and set up ticket views that make sense for us - not the other way around. The multi-channel ticketing is also a lifesaver since customer queries come from everywhere (email, social media, chat, phone), and now they all land in one place. The native integration with Zoho Forms works seamlessly for funneling tickets in. And honestly, the live chat support has been incredibly helpful - whenever I get stuck, I can get real-time help from their support team, which has saved me hours of troubleshooting. Oh, and for a startup like ours? The pricing is ridiculously affordable compared to other platforms with similar features.

I like the post upload method of Zoho Social, which allows me to upload posts to all accounts at once. Its minimal UI design is very appealing and it's very easy for beginners.