---
title: Zenzap Reviews
meta_title: 'Zenzap Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 91 reviews by the users' company size, role or industry to
  find out how Zenzap works for a business like yours.
aggregate_rating:
  rating_value: 4.5
  review_count: 91
  scale: '5'
date_modified: '2026-08-13'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---


# Zenzap Reviews
**Vendor:** Zenzap  
**Category:** [Live Chat Software](https://www.g2.com/categories/live-chat)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 91
## About Zenzap
Zenzap is the professional work chat app trusted by 10,000+ businesses worldwide. Other team communication tools make you choose between something your team will actually use and something your business can control. Zenzap gives you both: as easy to use as texting, with the security and admin control that businesses need. Every employee can use it from day one without training or complicated setup. And that sits on top of everything a business actually needs: - Clear separation between work and personal life - Complete ownership of your company data - Full structure and control across the organization - Integrations with 5,000+ business tools When someone leaves, you remove their access in one click and everything stays with your business. That's what it means to finally have a work chat that works for everyone.



## Zenzap Pros & Cons
**What users like:**

- Users find ZenZap's **intuitive interface** and organization features enhance communication and simplify team collaboration. (32 reviews)
- Users enjoy the **user-friendly design and comprehensive organization features** of Zenzap, enhancing productivity and communication. (24 reviews)
- Users value the **effective management of employee communication groups** in ZenZap, enhancing clarity and organization. (18 reviews)
- Users value the **organization features** of Zenzap, enabling efficient communication and task management within teams. (14 reviews)
- Users find Zenzap to be **extremely easy to use** , enhancing communication and organization for employees. (14 reviews)
- Team Collaboration (12 reviews)
- Users love the **clean and intuitive user interface** of Zenzap, making communication seamless and enjoyable. (12 reviews)
- Intuitive (11 reviews)
- Users appreciate the **intuitive messaging features** of Zenzap, which enhance communication and streamline group interactions effectively. (11 reviews)
- Customer Support (10 reviews)

**What users dislike:**

- Users wish for **missing features** like message deletion, reminders, and advanced organizational roles to enhance functionality. (13 reviews)
- Users are frustrated with the **organizational issues** , including slow support responses and cluttered communication affecting workflow. (5 reviews)
- Users experience **connectivity issues** with Zenzap, causing communication breakdowns and reliance on alternative platforms like WhatsApp. (4 reviews)
- Users note the **crowded interface** and **inefficient notification system** as significant limitations of Zenzap. (4 reviews)
- Users find Zenzap **not intuitive** , citing frustrations with navigation and difficulty in searching through conversations. (4 reviews)
- Users experience occasional **software glitches** , including crashes and delayed message delivery across devices. (4 reviews)
- Users report experiencing occasional **crashes and bugs** with Zenzap, affecting usability but generally manageable. (3 reviews)
- Users find it frustrating that **deletion issues** complicate chat interactions and file management on Zenzap. (3 reviews)
- Overwhelming Features (3 reviews)
- Users express frustration over **account limitations** , such as inability to manage multiple accounts and privacy concerns. (2 reviews)

## Zenzap Reviews
  ### 1. Great Interface, But Notification Overload Needs Fixing

**Rating:** 2.5/5.0 stars

**Reviewed by:** Sam R. | Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 04, 2025

**What do you like best about Zenzap?**

What stood out most was how intuitive it felt from the very first use. The interface is clean, well-designed and makes collaboration straightforward. It strikes a nice balance between being feature-rich and still feeling simple to navigate.

**What do you dislike about Zenzap?**

The notification system is the biggest drawback. Because alerts are tied to individual checklist items rather than the checklist as a whole, everyone ends up getting notified about every tiny update. It can quickly become noisy and distracting, especially in shared lists.

**What problems is Zenzap solving and how is that benefiting you?**

It helps keep shared tasks organised in one place, so nothing gets lost in messages or emails. Checklists make collaboration clearer and ensure everyone can see progress at a glance. That reduces back-and-forth and keeps group work moving smoothly, which is especially handy when coordinating multiple small actions.

**Official Response from Michal Voliovitch:**

> Thank you so much for the thoughtful and positive feedback. We’re really glad to hear that Zenzap felt intuitive from the very first use and that the balance between simplicity and powerful features stood out to you.

Regarding notifications, we appreciate you calling this out. Currently, updates are tied to individual to-dos items because many users want full visibility when something changes such as task details, deadlines, or ownership, especially in collaborative environments. These updates appear only within the relevant chat or group where the task was created, not across unrelated conversations.

That said, we completely understand how this can feel noisy for teams that prefer fewer interruptions. Because different users have different preferences, we’re actively working on improvements that would allow changes to be viewed in a more centralized or customizable way, giving users greater control over how and when they’re notified.
Your feedback is incredibly valuable to us: it’s exactly what helps us continue to improve Zenzap and make it better for everyone. Thanks again for taking the time to share your experience.

  ### 2. Convenient Scheduling, But Lacks Chat Search

**Rating:** 3.0/5.0 stars

**Reviewed by:** Harry S. | CEO, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 04, 2025

**What do you like best about Zenzap?**

I appreciate being able to set specific on and off times. This feature makes the product much more convenient for my needs.

**What do you dislike about Zenzap?**

I find it frustrating that I can't search through my chats to locate anything. This makes it difficult to find specific information or past conversations when I need them.

**What problems is Zenzap solving and how is that benefiting you?**

Team communication

**Official Response from Michal Voliovitch:**

> Thank you so much for taking the time to share this! 🙌

Really glad the working hours feature is fitting your needs well, being able to switch on and off when it matters most makes a real difference.

Also, good news on search: you can already search through your chats to find past conversations and info, and we've also got Search AI to help you find what you need even faster and easier. 

Thanks again for the feedback!

  ### 3. Easy User Management, But Onboarding Needs Improvement

**Rating:** 3.0/5.0 stars

**Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.)

**Reviewed Date:** December 04, 2025

**What do you like best about Zenzap?**

I like the simple UI, although took some time to learn, but it was easy to use, and the best part is you can add or delete user in one click, no headache and whole team is infront of your eyes.

**What do you dislike about Zenzap?**

Sometimes data feels slightly delayed or if it wasnt refereshed automatically.

**What problems is Zenzap solving and how is that benefiting you?**

If it could also offer full integration with WhatsApp, then all my messages would appear in Zenzap, and I would be able to reply directly from there.

**Official Response from Michal Voliovitch:**

> Thank you for the feedback and for highlighting the ease of managing users and team visibility.

We’d be interested to know which parts of onboarding could be easier or clearer for you, as we’re always looking to make it better. Regarding the data delays you mentioned, we’ve recently released a new version with improvements to speed.

We’d be happy to get your feedback on the latest release.

The Zenzap Team

  ### 4. Thank you for your feedback! If you have any specific text in an unknown language that you need translated, please provide it, and I'll be happy to assist.

**Rating:** 3.0/5.0 stars

**Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.)

**Reviewed Date:** November 14, 2024

**What do you like best about Zenzap?**

Help organize my organization at Office Depot

**What do you dislike about Zenzap?**

The text appears to be a comment or feedback on a project or product, suggesting that it is not fully developed in certain aspects and could be improved or finished for use.

**What problems is Zenzap solving and how is that benefiting you?**

Organization



- [View Zenzap pricing details and edition comparison](https://www.g2.com/products/zenzap/reviews?filters%5Bnps_score%5D%5B%5D=3&section=pricing&secure%5Bexpires_at%5D=2026-08-13+11%3A33%3A45+-0500&secure%5Bsession_id%5D=4f9c8319-ccd6-4c46-a251-a5060305481c&secure%5Btoken%5D=d1383be5a4650f3c6e877e87e0c6963d93255f7f6bf941fdeccc454c81560d75&format=llm_user)
## Zenzap Integrations
  - [7shifts](https://www.g2.com/products/7shifts/reviews)
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## Zenzap Features
**Additional Functionality**
- Third-Party Integrations
- To-Do List
- @mentions
- Single Sign On
- File Management
- Activity Dashboard
- Drag & Drop
- Alerts/Notifications
- Prioritization
- Access Controls/Permissions
- Screen Sharing
- Content Management
- Brainstorming
- AI Copilot
- File Transfer
- Calendar Management
- Status Tracking
- Real-Time Notifications
- Version Control
- Task Management
- Activity Tracking
- Real Time Editing
- Communication Management
- Chat/Messaging
- Tagging
- Generative AI
- Assignment Management
- Task Scheduling
- Project Management
- Collaboration Tools
- Workflow Management
- Secure Data Storage
- File Sharing
- Document Storage
- Task Progress Tracking
- Discussions/Forums
- Commenting/Notes
- Reporting & Statistics
- Contact Management
- Video Conferencing
- Progress Tracking
- Mobile Access
- API
- Document Management
- Customizable Branding

**Additional Functionality**
- Customizable Templates
- Workflow Management
- Email Management
- AI Copilot
- Document Management
- Drag & Drop
- Surveys & Feedback
- Collaboration Tools
- Activity Tracking
- Knowledge Management
- Reporting & Statistics
- Document Storage
- Access Controls/Permissions
- Customizable Branding
- Search/Filter
- Generative AI
- Projections
- Real-Time Notifications
- Activity/News Feed
- Tagging
- Data Import/Export
- Customizable Forms
- Employee Onboarding
- Communication Management
- Calendar Management
- Task Management
- Chat/Messaging
- Employee Database
- Commenting/Notes
- Employee Directory
- Third-Party Integrations
- Single Sign On
- API
- Feedback Management
- Configurable Workflow
- Contact Management
- Version Control
- Role-Based Permissions
- File Management
- Alerts/Notifications
- Active Directory Integration
- @mentions
- Employee Portal
- Approval Process Control
- Forms Management
- Live Chat
- Content Management
- Real-Time Updates
- Discussions/Forums
- Customizable Fields
- File Sharing
- Activity Dashboard

**Collaboration**
- Modules
- Scheduling
- Reporting

**Business Instant Messaging**
- File Sharing
- Notifications
- Search
- Screen Sharing
- Alerts/Notifications

**Information Distribution**
- News Feed
- Newsletter
- Notifications
- Email
- Multi-Channel Sharing
- Mass Notifications
- Alerts/Notifications

**Automation**
- Workflows
- Customization
- Data repository

**Communication**
- Chat
- Discussions
- External
- Feedback
- Announcements

**Generative AI**
- Generative AI

**Communication**
- Notifications
- In-App Messaging
- Real-Time Notifications
- Real-time Consumer-facing Chat

**Communication**
- Security
- Health Care Messages
- Alarms
- Messaging
- Telephone
- Notifications

**Business Instant Messaging **
- Audio Conferencing
- Video Conferencing
- Two-Way Audio & Video
- Conferencing

**Employee Engagement**
- Employee Generated Content
- Confirmation
- Comments
- Inline Translation
- Administrative Access
- Content Interaction
- Surveys (global & local)
- Chat
- Mobile Access
- Real-Time Chat
- Live Chat

**Administration**
- Permissions
- Procedures
- Remote Work

**Content & Documents**
- File Sharing
- Notes
- Search
- Versioning

** Internal Use**
- Customization 
- Conversation Archiving
- Lead Development
- Knowledge Base
- Team Inbox 
- Customer Profiles

**Business Instant Messaging**
- Mobile Application
- Web Application
- Third-Party Integrations
- Active Directory Integration

**Patient Management**
- Staff Scheduling
- Patient Retention
- CDI (Clinical Document Improvement)

**Project management**
- Task Prioritization
- Dependencies
- Planning
- Views
- Scheduling
- Critical Path
- Dashboards

**Controls**
- Custom Views
- Followers
- User Management
- Calendars
- Public Sharing

**User Experience & Accessibility - Employee Communications**
- Native Mobile Application
- Branded Experience
- Personalized Ux Experience
- Audience Management & Creation
- Newsletter Management
- Content Management
- Email Management
- Visitor Management
- Communication Management
- Screensaver Management
- Calendar Management
- Document Management
- Knowledge Management
- Task Management
- Campaign Management
- Workflow Management
- File Management

**Additional Functionality**
- Real-Time Analytics
- Email Management
- API
- Single Sign On
- Search/Filter
- Collaboration Tools
- Third-Party Integrations
- Activity Dashboard
- Canned Responses
- Surveys & Feedback
- Reporting/Analytics
- Transfers/Routing
- Geotargeting
- Interaction Tracking
- CRM
- Transcripts/Chat History
- Document Storage
- Screen Sharing
- Contact Management
- Autoresponders
- Multi-Channel Communication
- Mobile Access
- AI Copilot
- Offline Form
- Real-Time Monitoring
- Support Ticket Management
- File Sharing

**Operations**
- Correspondance Variety
- Data Sharing
- Cross Platform Support
- Routing
- Health Care IT Integration
- Analytics and Reporting
- Messaging Security

**Workload**
- Resource Allocation
- Workspace
- Configuration
- Insights

**Project Management**
- Task Management
- Planning
- Visibility
- Integration

**Content Distribution - Employee Communications**
- Newsfeed
- Newsletter Engine
- Multi-Channel Sharing
- File Sharing

**Generative AI - Business Instant Messaging**
- Text Summarization

**Communication & Collaboration**
- Communication Channels
- Document Management
- Collaboration

**Remote Collaboration**
- Alignment
- Accountability
- Connectivity
- Offline Mode

**Additional Features - Employee Communications**
- Emergency Notifications
- Analytics
- Integrations
- Social Media Integration

**AI - Business Instant Messaging**
- AI Powered Search
- Smart Notifications
- AI Powered Language Translation
- Content Generation
- Generative AI

**Cost Management**
- Project Budgeting
- Time & Expense
- Profitability

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Business Instant Messaging**
- Cross-system Integration
- Natural Language Interaction
- Multi-Language

**Agentic AI - Employee Communications**
- Cross-system Integration
- Natural Language Interaction
- Multi-Language

**Additional Functionality**
- Event Calendar
- Live Streaming
- Digital Signage
- Chat/Messaging
- Employee Directory
- Single Sign On
- Audience Targeting
- Customizable Branding
- Employee Communities
- Access Controls/Permissions
- API
- Audio/Video Messaging
- Collaboration Tools
- Surveys & Feedback
- Reporting & Statistics
- Quizzes
- AI Copilot
- Scheduled Messaging
- Read Receipts
- Multi-Channel Communication
- Secure Data Storage
- Space Reservation
- Customizable Templates
- Compliance Tracking
- Employee Engagement
- Real-Time Updates
- Generative AI
- Employee Onboarding
- Activity Dashboard
- Customizable Forms
- Search/Filter
- Employee Database
- Tagging
- Discussions/Forums
- Document Storage
- Drag & Drop
- Role-Based Permissions
- Data Import/Export
- Commenting/Notes
- Employee Photos
- Activity Tracking
- Transcripts/Chat History
- Mobile Alerts
- Engagement Tracking
- Blogs
- @mentions

**Additional Functionality**
- Group Messaging
- Bulk Send
- Meeting Management
- Mobile Access
- Rich Text Editor
- Role-Based Permissions
- Discussions/Forums
- Transcripts/Chat History
- Contact Management
- User Management
- Message Recall
- Canned Responses
- Document Storage
- Collaboration Tools
- Activity Dashboard
- Reporting & Statistics
- Multi-Channel Communication
- Workflow Configuration
- Single Sign On
- Access Controls/Permissions
- Task Management
- Reminders
- Read Receipts
- @mentions
- API
- AI Copilot
- Real-Time Chat
- SSL Security
- Data Import/Export
- Email Management
- Search/Filter
- Secure Data Storage
- Activity Tracking
- Broadcast Messaging
- Customizable Branding
- Drag & Drop
- Commenting/Notes
- Employee Database
- One-to-One Messaging
- Event Calendar
- Tagging
- Customizable Templates
- Real-Time Updates
- Employee Photos
- Mobile Alerts
- Engagement Tracking
- Blogs

**Integration**
- Front Office
- Back Office
- External data

**Agentic AI - Project Collaboration**
- Multi-step Planning
- Cross-system Integration

**Agentic AI - Work Management**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Natural Language Interaction

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