Zenoti Reviews & Product Details

Honestly, nothing about it worked well for us. Review collected by and hosted on G2.com.

the system it used to create documents was outdated Review collected by and hosted on G2.com.

The ease of reporting, time clock corrections, all the information that can be found on clients an Hyperconnect. Review collected by and hosted on G2.com.

We are struggling with booking several services for one stylist and or assistants. A big complaint from service providers is the migration issues with service histidy. Review collected by and hosted on G2.com.

Sanal and Jesse were always available during the transition to jump on a call. Jesse is actually a business owner of a Barbershop which made it easy when talking barbershop lingo. Sanal was very patient with me and was great at setting everything up correctly.

The software is allowing me to introduce Memberships to my customers across both locations and now I have a great app for my customers to download. There is so much to learn but definitely the right software to grow my business.

I would recommend all Barbershop switching to Zenoti to ask for Sanal and Jesse. Review collected by and hosted on G2.com.

Nothing at this moment. So far so good. Review collected by and hosted on G2.com.

I like that it has everything all in one place and it is customizable to help fit with my business. The team has been great helping with setup! Review collected by and hosted on G2.com.

I do think the calendar could use some improvement on the way it looks. We come from Boulevard and I love their calendar a lot more. Review collected by and hosted on G2.com.

Zenoti's forward thinking and focus on the emerging AI offerings are what made me switch. We also wanted to centralize and simplify all of our programs into one system. Our old software was powerful and honestly, really good. However any additional services like tips, payroll, and marketing was in a different add on program and it was getting too messy to administer. Review collected by and hosted on G2.com.

Zenoti has a lot of really great features that our old software didn't handle as well. It also could use a few upgrades. for example, when navigating away from the home page to open the schedule, the schedule needs to open in a new tab. Many time I need to toggle back and forth between the appointment book and reference a report or some other piece of information and I can't because it closes out one page to open another. I have started to have two web pages with Zenoti running concurrently to be able to compare data on the appointment screen with anything other data. Review collected by and hosted on G2.com.

I appreciate how simple it is to schedule a patient, as well as the wide range of features that Zenoti offers. Review collected by and hosted on G2.com.

The current setup for charting on a patient makes it difficult to quickly determine who has already been charted on and who still needs to be. The system could be clearer in showing this information. Review collected by and hosted on G2.com.

The software is feature-rich and designed to support complex spa and clinic operations. Review collected by and hosted on G2.com.

Billing and account changes required follow-up during our transition away from the platform. The matter was ultimately resolved. Review collected by and hosted on G2.com.

Very professional and the platform covers many different needs in one systems Review collected by and hosted on G2.com.

Just a little bit complex at first, it takes a lot of time Review collected by and hosted on G2.com.

Zenoti offers a wide variety of reporting options, which makes it easy to gain insights into different areas of our business. I especially appreciate the ability to create custom performance and analytics reports tailored to our specific needs. The Advanced Marketing feature is also a standout—it’s a great addition that helps us stay consistently connected with our guests while effectively promoting services and retail offerings. Review collected by and hosted on G2.com.

Dealing with customer support can be a frustrating experience. The AI chat often provides incorrect or irrelevant information, and when we do connect with a live support representative, the situation doesn't improve much. Whether it's via email or during a Zoom meeting, we find ourselves constantly repeating the same issues. Each time, it feels like we're starting from scratch—spending valuable time re-explaining the problem because the new support person isn’t up to speed. There appears to be a serious lack of internal communication and note-taking within the support team, which leads to wasted time and a lot of unnecessary back-and-forth. Review collected by and hosted on G2.com.

Jesse Pooni is what I like best about Zenoti. This Associate is so kind and patient. He really knows his stuff. Review collected by and hosted on G2.com.

We are having an issue with MyZen app. Employees need to see their money daily and this is not always the case. Review collected by and hosted on G2.com.