Zenoti Reviews & Product Details

I like Zenoti for its detailed reports which are really helpful. I also enjoy the multiple manipulations available in marketing, which give me more flexibility and options. Support is great! Review collected by and hosted on G2.com.

The user interface needs improvement. The initial setup wasn't easy because migration takes a lot of time, and getting used to the new system is time-consuming, but the implementation team especially Sanal and Shamanth were very great help! Review collected by and hosted on G2.com.

It is very customizable to the business’ needs. The pricing is reasonable for the features that are available. Support is consistent and they have AI bots which can assist at any time. The performance is great Review collected by and hosted on G2.com.

The system can be slow to load on the iPad app and iPhone Review collected by and hosted on G2.com.

It offers a lot of features that relate to my business, and they’re actively adding even more features that are relevant to what I need. Review collected by and hosted on G2.com.

Recently, I ran into a billing-related issue, and for some reason the billing team hasn’t reached out to me, even after several attempts on my end. Review collected by and hosted on G2.com.

Zenoti is very complete and easy to use. The system is very adaptable to my business Review collected by and hosted on G2.com.

I think the use of translation can be improved Review collected by and hosted on G2.com.

The many, many features. It has taken me weeks to feel like I understand it because there is so much complexity to the system. This can be good or back, but as long as you plan on a learning period, it is really slick. There are all the reports you'd ever need, the help team is incredible, the AI bot is so helpful in pulling information out when needed. This has been a great improvement from our previous system. Review collected by and hosted on G2.com.

There is so much to it, it has been tricky to teach our team. The educational videos don't line up with the actual system, they just need to be updated. Review collected by and hosted on G2.com.

We have loved that it is completely customizable. It is very feature heavy, and considerations have been given to almost every scenario due to the multiple clients on the platform and time in business. Much has already been thought through and there are solutions for 99% of what I needed in my business.

I love the way we can categorize services into primary & secondary types for public display on our booking link. This helps new and existing clients find our services with ease.

There are some pretty simple things that they offer that I didn't get with my old platform that I am loving. Electronic & redeemable gift cards online. A referral program with each client having an auto-generated unique code to share. Prompting for tips on select services with a provider but withholding on others. Multiple & automated waivers/forms based on appointment type. etc. Like I mentioned, these are all pretty standard but were features that were missing on my old platform.

The migration of all my data, including payment tokens, forms, etc. was pretty impressive also. We have a ton of data, and I believe we will get it all to transfer. Having a dedicated account manager and migration specialist was crucial and they did a great job for us! Thanks Cami & Rakshith!

Also, the platform has a little AI bot chat feature that is actually pretty solid. Review collected by and hosted on G2.com.

At first, the quantity of features was a bit overwhelming. There are just so many things you can do and it’s easy to get lost in the sauce early on. That slowly resolves itself overtime and becomes more of a perk than a hinderance.

I also wish that they had a direct phone line for their support team. Maybe they do but so far I have been chatting through the AI bot, then if I don't find an answer, it will give an option to connect to an agent, but it usually isn't very fast that someone connects. Once they do, they have been helpful with screenshots and have even sent links for a video call when needed.

Absolutely worth the switch. We opted for a full migration package, and the team was super helpful. There is no way I would be doing all of this myself. Our staff is enjoying the platform and learning as we go! Some quirks here and there but there has yet to be a platform that handles our offerings as cohesively as Zenoti. Review collected by and hosted on G2.com.

To be honest, nothing stands out. Things are not simple with this platform unless you have everything built custom. Review collected by and hosted on G2.com.

The reporting capabilities are horrible unless you have EVERYTHING customized. Zenoti Help platform most always has challenges answering my questions and there are long delays in getting a resolution - only to be told we don't have that option, etc etc. and typically for something very simple like a date range on a report. Review collected by and hosted on G2.com.

I really appreciated how helpful the staff were in getting everything set up. Review collected by and hosted on G2.com.

There were a lot of steps involved in getting everything in line. Review collected by and hosted on G2.com.

Easy features for client facing side; great growth features and extras Review collected by and hosted on G2.com.

the learning curve is STEEP at the beginning Review collected by and hosted on G2.com.

Offers more features that are useful when booking that our previous software did not offer. Strong analytics and customizable reports. Online booking is much smoother as well for the guest. Our implementation team has been great to schedule daily calls with since going live to address any concerns or tweak our settings to work better with our needs. Review collected by and hosted on G2.com.

It's taking a bit to learn all the features b/c there are so many! Couples and group appointments are different than what we are used to and is taking time adjusting to learning the new booking and taking payment procedure for these specific appointments. Also wish it was an option to show the time of the appointment on the actual appointment without hovering over it. (could be a setting we haven't seen yet tho) Review collected by and hosted on G2.com.