Zenoti Reviews & Product Details

The customer service is top notch, the look of Zenoti is clean and organized, and there are tons of features to choose from. Review collected by and hosted on G2.com.

The customization for some things are not as detailed as originally expected. But everything is workable. Also, our salon still used paper tickets which was a huge change while they had to move to their phones. Some of our staff still prefer the ticket method. Review collected by and hosted on G2.com.

It's very intuitive and for the most part even my non-techy instructors are able to use it with easy. Review collected by and hosted on G2.com.

at the moment it's not able to run reports by the actual time a service was completed but that is the only thing we want to do that we haven't been able to do, so far. Review collected by and hosted on G2.com.

I like Zenoti's accessibility and the numerous profile features it offers. It enables me to access information quickly about each of our customers right at our fingertips. It allows us to populate and find information about clients easily. The initial setup was seamless, and I want to acknowledge the support provided by one of Zenoti's employees, Jesse Pooni Despite primarily supporting onboarding situations, he has provided ongoing support over the years, especially when purchasing new terminals or trying to reset existing ones. He's always been available to help and answer our questions, ensuring we get up and running smoothly. I can’t thank him enough for his continued support Review collected by and hosted on G2.com.

Sometimes I think Zenoti changes the interface too often, so you get used to one view, and the way of using Zenoti, and then it's updated and the interface changes sometimes too often for my liking. Review collected by and hosted on G2.com.

The support from Sudhandsu onboarding has been fantastic. I really love all the features i have like the hyperconnect, reporting, my zen app, same day tips and google reviews and booking built right in. Review collected by and hosted on G2.com.

Things on our apps and online keep randomly changing and then it will come back again. It can be pretty confusing to have access to things and then all of a sudden not have access. I also am paying for all the features but dont currently have access to them. Like the hyperconnect bot and client app. I signed on in November and its taken 2 months just to onboard onto the booking system and im sure it will take some time to get those other features up and running too. Review collected by and hosted on G2.com.

I love that Zenoti has everything in one place, which is really well put together and makes our operations smoother. My favorite feature is Zennie, which allows me to type any question I have about the system and quickly get directions and suggestions. Zenoti's setup was super easy, and it's incredibly customizable, offering everything we need in a software. Review collected by and hosted on G2.com.

The clocking in option and possibly the mobile app could be improved. The calendar feels a little clunky, and I'd love to be able to pinch and zoom. When I'm on the calendar view with all my stylists, I'd like to click on any appointment and edit their information, but currently, I can only click on appointments under my own calendar. Also, I'd love to see the hyperconnect link on the bottom of the app screen because it's on the top right corner now and is very easy to miss, especially since it's pretty small. Review collected by and hosted on G2.com.

Zenoti is extremely easy to schedule patients within different providers/times. This makes creating daily schedules within the practice more efficient. Review collected by and hosted on G2.com.

Some features are hard to find within the platform. It almost feels like there’s too much information available on the dashboard, which makes navigation less straightforward. Review collected by and hosted on G2.com.

Zenoti takes a lot of the busywork off our plate, which lets my team spend more time focusing on guest care. Review collected by and hosted on G2.com.

My only issue is with the online booking system. My guests are required to leave a deposit, which then leaves them unable to cancel their appointment from the webstore. Review collected by and hosted on G2.com.

I apreciate the meetings that we get with our agent. Allowing us to always be able to involve and better our website Review collected by and hosted on G2.com.

I wouldn't say theres anything i dislike about Zenoti so far, the only unpleasant critic i would have is how much our credit card machinedoesnt work out of the blue Review collected by and hosted on G2.com.

It is extremely user friendly and easy for patients to use. Review collected by and hosted on G2.com.

Learning how to set up Zenoti can be challenging, but once you have all your questions answered and begin using it, you'll love it. Review collected by and hosted on G2.com.

I like that the booking process and flow with Zenoti is a lot better than what I was using before. It's now easier for our customers to book appointments with less time my staff has to spend on booking. The whole onboarding process is great, along with the rest of the Zenoti team's support. The communication and daily Teams meetings help, as does the time given to resolve any issues or questions. Review collected by and hosted on G2.com.

I would say having it set up not like a salon, but having the option to actually have rooms versus rooms being names of providers. I wish I would get alerts for any text messages through the Zenoti app. It is a lengthy process to learn everything, but is going great. Review collected by and hosted on G2.com.