--- title: Zenoti Reviews meta_title: 'Zenoti Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 302 reviews by the users' company size, role or industry to find out how Zenoti works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 302 scale: '5' date_modified: '2026-08-01' parent_category: name: Vertical Industry url: https://www.g2.com/categories/vertical-industry --- # Zenoti Reviews **Vendor:** Zenoti **Category:** [Spa and Salon Management Software](https://www.g2.com/categories/spa-and-salon-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 302 ## About Zenoti The #1 cloud software for salons, spas, medspas, and fitness centers. More than 22,000 businesses in 50 countries trust Zenoti. Our all-in-one, award-winning platform helps you elevate guest experiences, streamline operations across multiple locations, and drive results like increased customer loyalty and revenue growth. With a built-in calendar and intuitive drag-and-drop interface, Zenoti allows users to arrange online bookings, organize rebookings, and manage employee schedules quickly and easily. Zenoti’s comprehensive scheduling technology enables users to manage calendars for classes, rooms, and locker facilities as well. Since Zenoti is available as a native mobile application for iOS and Android, users can book appointments and manage schedules on the move. In addition to booking appointments online, end users can make payments and receive invoices electronically. Through automation of billing processes, Zenoti enhances the experience by providing a fast, flexible, and secure payment system. Contactless options like self-check-in and auto-pay increase convenience. Other features include smart marketing, digital form generation, electronic prescription capture, inventory management, and custom reporting. With the platform’s automated marketing capabilities, users can send personalized service reminders, birthday greetings, and cross-sell offers to promote services and strengthen customer relationships. Meanwhile, custom reports help improve management operations by enabling users to gain business insights from performance data. ## Zenoti Pros & Cons **What users like:** - Users commend the **exceptional customer support** from Zenoti, highlighting thorough onboarding and helpful team members. (42 reviews) - Users love Zenoti for its **diverse functions and excellent team support** , making onboarding and integration seamless and effective. (30 reviews) - Users highlight the **ease of use** of Zenoti, praising its user-friendly interface and excellent customer support. (26 reviews) - Users commend the **exceptional support** from the Zenoti team, making implementation smooth and efficient. (22 reviews) - Users appreciate the **extensive reporting capabilities** of Zenoti, making management and decision-making straightforward and efficient. (14 reviews) - Customization (13 reviews) - Setup Ease (10 reviews) - Business Growth (9 reviews) - Integrations (9 reviews) - Scheduling (9 reviews) **What users dislike:** - Users find Zenoti's **complexity** challenging, as it requires extensive training and significant time investment for effective use. (12 reviews) - Users find the **complex setup** of Zenoti overwhelming, requiring significant time and effort to train staff effectively. (12 reviews) - Users find **poor usability** in Zenoti, as simple tasks require excessive steps and navigation through complex menus. (9 reviews) - Users express frustration with **limited features** in Zenoti, often lacking access to essential tools despite paying for them. (7 reviews) - Users find Zenoti's **time inefficiency** challenging, especially during training and the initial setup process. (6 reviews) - Users often face **app limitations** with Zenoti, including restricted automation features and inadequate monthly views. (5 reviews) - Inefficient Reporting (5 reviews) - Users find **various limitations** with Zenoti, including monthly view issues and the need for extra costs for automation. (5 reviews) - Overwhelming Complexity (5 reviews) - Users express frustration with Zenoti's **poor customer support** , highlighting long response times and unresolved issues impacting their operations. (5 reviews) ## Zenoti Reviews ### 1. Drop you other 5 apps and use Zenoti instead **Rating:** 5.0/5.0 stars **Reviewed by:** Jan T. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2023 **What do you like best about Zenoti?** Zenoti combines capabilities of multiple apps, including schedule, record keeping, marketing, communication and POS systems. Having everything in one app is priceless. The implementation team with Selwyn, Rajesh and Senthil made this process as easy as it possibly gets. I am very grateful for this team to be helping me. **What do you dislike about Zenoti?** Zenoti has a bit of a learning curve, however the team at Zenoti makes this as effortless as possible. Initially had resistance from my staff because they were so used to doing things the hard way. **What problems is Zenoti solving and how is that benefiting you?** Zenoti combines the features of multiple apps into a single one, including scheduling, communication, marketing, record-keeping and most importantly, collecting cash. ### 2. Very Impressed with Zenoti **Rating:** 5.0/5.0 stars **Reviewed by:** Allison A. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 10, 2023 **What do you like best about Zenoti?** Zenot has a great product, especially for the franchise model. We are excited about the reporting capabilities and the enhanced UX with our branded mobile app. **What do you dislike about Zenoti?** Nothing yet. Every potential roadblock we have faced, Zenoti has helped us to try and find a workaround or build a solution into their platform. **What problems is Zenoti solving and how is that benefiting you?** As a franchisor, we were having trouble seeing all of our studio data in one place. The enterprise-level reporting in Zenoti is fabulous! Also, having a branded app for clients is going to be very helpful for us. ### 3. Very good customer support and onboarding teams **Rating:** 5.0/5.0 stars **Reviewed by:** Maria S. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2023 **What do you like best about Zenoti?** It's very user-friendly, although we have just started to use it, I think I'm loving it. The Zenoti onboarding team was really helpful and was there all throughout and never gets tired of answering all my questions. The platform is very useful and has a lot of great features. **What do you dislike about Zenoti?** The notifications for the text message and online bookings appear on each of the calendars/locations. We have multiple locations so it's hard to keep track without proper alerts. **What problems is Zenoti solving and how is that benefiting you?** Everything from the go-live, the little glitches, and the errors have been resolved immediately by the team. The Zenoti team is always finding ways to make their clients happy and I really appreciate that. ### 4. Zenoti has been WONDERFUL to work with **Rating:** 5.0/5.0 stars **Reviewed by:** Kate Z. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2023 **What do you like best about Zenoti?** I love how helpful and fast Zenoti is about responding to questions and needs. So far, they have helped with all issues and use their due diligence each time. **What do you dislike about Zenoti?** The least helpful part of Zenoti is nothing! Overall they have all been helpful! **What problems is Zenoti solving and how is that benefiting you?** Zenoti is helping us solve marketing issues. Being able to send campaigns and messages to clients is amazing. ### 5. Great Practice Manager Tool for Med Spas. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2023 **What do you like best about Zenoti?** Having a single tool to run and manage my medical practice. Also very user-friendly and was eay to implement. The 24-hour customer support is VERY helpful as well. **What do you dislike about Zenoti?** It would be nice if the EMR functionliaty for further built out. **What problems is Zenoti solving and how is that benefiting you?** client management and retention ### 6. Implementation team was terrific **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2023 **What do you like best about Zenoti?** Its the best software for medical spas. Best customizeability and applicability to this industry. Dominic, Rajesh and Senthil were the leaders of my implementation team and they were tremendous. **What do you dislike about Zenoti?** Data accessibility and APIs need a lot of work. **What problems is Zenoti solving and how is that benefiting you?** Practice management, schedule management, inventory management and POS. ### 7. Complete package **Rating:** 5.0/5.0 stars **Reviewed by:** Felicia J. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2023 **What do you like best about Zenoti?** The ability to take my entire buisness to one platform. The development team Harish Colter and Janae went above and beyond to learn our model. **What do you dislike about Zenoti?** The prescribed function for electronic prescription are not available **What problems is Zenoti solving and how is that benefiting you?** Client experience, compliance and executive reports. The holes in our system that have been uncovered and solutions provide have saved our company significantly ### 8. Zenoti for Salons and Medspas! **Rating:** 4.5/5.0 stars **Reviewed by:** Megan P. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2022 **What do you like best about Zenoti?** Zenoti is great because it allows us to create a seamless customer experience. We are able to send texts, emails, marketing, have a loyalty program, an app and digitalize everything for the client. We appreciate that everything is in one place. Zenoti is also easy to use once you understand how it was built. **What do you dislike about Zenoti?** Most things about Zenoti are great. The biggest thing that I wish was different is that I wish the support team wasn't based out of India. Although, someone is always available via a chat box, it would be nice to be able to pick up the phone and chat with someone in the USA and get my problem fixed immediately. **What problems is Zenoti solving and how is that benefiting you?** Zenoti has allowed us to use one platform for everything from booking, marketing, client communications, reports, analytics and more. We appreciate the ease of doing this all in one place. ### 9. Review of Zenoti **Rating:** 1.5/5.0 stars **Reviewed by:** Tara S. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2023 **What do you like best about Zenoti?** I like that it covers all of a business's basis. It is very comprehensive. I liked having someone help me set up the business right when we first started. **What do you dislike about Zenoti?** Our business seems to have been lost in a shuffle of going from one Zenoti team to the other. If I try to reach out to someone from a previous team, I get no communication at all. It also sometimes seems to take a lot of time and effort to get assistance and questions answered on ZEnoti's part. Additionally, Zenoti is very very expensive. Having custom forms made for our business seems a little ridiculous since we are paying so much. We also don't think it was fair that we were paying full price before we went officially live with Zenoti. it also seems like in order for us to get what we really want, that there is a lot of customtizations that need to happen, which cost more money. **What problems is Zenoti solving and how is that benefiting you?** We are using Zenoti for both our fitness center membership management, services, and clinical services. We are also using it for our juice bar. **Official Response from Sravan Kumar:** > Hi Tara, thank you for taking the time to review your experience with Zenoti. We're very sorry to hear that your experience did not match up to your expectations. It's always our goal to ensure that you feel supported by our team and your software, and we're so sorry for the inconvenience you experienced. Your feedback helps us get better and we promise to improve on our support and services going forward. ### 10. Lots of features, but extremely poor UX **Rating:** 1.5/5.0 stars **Reviewed by:** Tri P. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2023 **What do you like best about Zenoti?** Versatile software with lots of features **What do you dislike about Zenoti?** What's bad about Zenoti is a long list from our previous experience. The data migration process and onboarding were less than ideal as crucial data like appointment start time, services, and the total cost were 90% wrong. The onboarding team had the chance to fix it but still got it wrong, so we took the matter into our hands and spent half a day manually setting the data. They were also less than enthusiastic about implementing additional requests, which were critical for our business, so we mostly did it ourselves. The user experience is horrific, to say the least. It's incredibly complicated, made more difficult by the fact that it was made with what felt like very little empathy for both the administrator and the end user. Simple changes to the website take too many steps, and it's hard to find my way around the configuration of our store. The Zenoti mobile experience for our staff was frustrating as it was much less intuitive and more clunky than some previous software we used. Our clients constantly complain about how it was much more difficult for them to book an appointment online. It's basic issues ie. webstore doesn't redirect a user to the booking confirmation page after creating an account, resulting them having to go through the entire booking flow again - but the slot is reserved for 5 minutes so they can't book it until 5 minutes later (this has happened 4 times this week - that we know of). We've been so frustrated with this software, it's hard to describe. **What problems is Zenoti solving and how is that benefiting you?** Zenoti helps us take online booking and manage all bookings in one place. There's also a mobile app which is nice but we haven't launched it yet. Other features have been mediocre. **Official Response from Sravan Kumar:** > Hi Tri, thank you for taking a few minutes to review your experience with Zenoti. We're very sorry to hear that your user experience did not match up to your expectations. It's always our goal to ensure that you feel supported by our team and your software, and we're sorry for the inconveniences you've had. Your feedback helps us get better and we are working to improve on data migration, implementation, and the mobile app experience moving forward. Thank you for being a Zenoti customer and for your candid feedback. ### 11. Zenoti reporting is great **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Zenoti?** Comparing to other software we have used, Zenoti far exceeds my expectations. Reporting is great. **What do you dislike about Zenoti?** Nothing so far. I can only speak as financial person not as provider **What problems is Zenoti solving and how is that benefiting you?** Closing monthly business takes no time at all. The speed of running/designing reports has been so much easier than any products we used in the past. ### 12. Zenoti **Rating:** 4.0/5.0 stars **Reviewed by:** Amy C. | Advanced Registered Nurse Practitioner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2023 **What do you like best about Zenoti?** The reports gave us insight into our business. The scheduling feature helped to organize our clients. We were able to go paperless. **What do you dislike about Zenoti?** It was time intensive to set up but this is to be expected with any new system. **What problems is Zenoti solving and how is that benefiting you?** Reports and we went paperless. ### 13. Wow! I can't say enough about the process I went through with Zenoti. **Rating:** 5.0/5.0 stars **Reviewed by:** Jentry W. | Owner - Physical Therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** December 25, 2022 **What do you like best about Zenoti?** The implementation team with Zenoti was incredible! Colter, Anurag, and Janae we so helpful and walked me through every process during the transition. I love the reports feature and am looking forward to getting more aquainted with it. Our clients love the user end as well! **What do you dislike about Zenoti?** I honestly don't have anything negative to say about Zenoti. Every software change comes with a few glitches, but Colter made sure every concern we had was taken care of! **What problems is Zenoti solving and how is that benefiting you?** We have struggled with being able to offer memberships to our clients that our software could keep track of - not a problem with Zenoti! We are looking forward to offer our clients more perks with this feature. ### 14. Great system **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2023 **What do you like best about Zenoti?** The support from our account manager Apratim & ease of appointment bookings **What do you dislike about Zenoti?** Sometimes help from support can take a while or implementing a feature we don't currently have can take too long **What problems is Zenoti solving and how is that benefiting you?** Seemless appointment bookings for clients and internal staff ### 15. Robust & customizable POS System **Rating:** 3.5/5.0 stars **Reviewed by:** Pranjali G. | Marketing Manager, Medical Practice, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2022 **What do you like best about Zenoti?** I like the fact that Zenoti is flexible and customizable to our needs. We switched from Symplast to Pabau to Zenoti for our Plastic Surgery business and so far, we like it. They team at Zenoti is mostly based in India and Canada and are available after work and even after our launch date to check up on us and address issues after go-live. **What do you dislike about Zenoti?** I dislike the fact that they are very expensive and charge for basic things related to marketing and reporting. Also, their team is based overseas, and it is sometimes very cumbersome to ensure that the data is ported and the basic setup is ready. **What problems is Zenoti solving and how is that benefiting you?** Zenoti helps us pull customized reports, packages and modules for upselling. The app is sleek and modern and the functionalities are far better than any other POS & CRM tool for cosmetic procedures in the market. ### 16. Good service and great understanding. **Rating:** 5.0/5.0 stars **Reviewed by:** Tommy N. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2023 **What do you like best about Zenoti?** Great understanding of the process and full support. **What do you dislike about Zenoti?** Many "un-finished" UX settings and very few reports that gives a good financial understanding of the business. No dashboards at all. **What problems is Zenoti solving and how is that benefiting you?** We are hairdressers. Zenoti has made a custom report for export of sales as accounting purpose. It gives us revenue data for export to ERP. It saves ud for hours of work. ### 17. Just Wonderful! **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica K. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2023 **What do you like best about Zenoti?** I love everything! It has helped my business so much, this all-in-one system saves me time with my financial reports, running reports for my employees who are commission-based, payment processing, and online booking. This is a game changer! Wish I started with Zenoti when I first opened my business **What do you dislike about Zenoti?** Sometimes it can be slow, but that may have to do with our internet speed too **What problems is Zenoti solving and how is that benefiting you?** Online booking, front desk booking and rescheduling appointments quickly, financial reports, commission reports, payment processing, mobile app. All while keeping my business brand in mind ### 18. Zenoti for Home Support Agency **Rating:** 5.0/5.0 stars **Reviewed by:** Ali B. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2023 **What do you like best about Zenoti?** We switched from another software to Zenoti and we are thrilled! It has made so many aspects of our business easier - from staffing availability, client bookings, form creation, and marketing. We LOVE it! **What do you dislike about Zenoti?** Our only room for improvement would be more functionality on the mobile app - but it already does more than our last software app ddid, so we are overall happy! **What problems is Zenoti solving and how is that benefiting you?** Zenoti does a great job of helping us have our staff availability really clear, and then booking services on top of that. It saves us time! ### 19. Much needed tools and support **Rating:** 5.0/5.0 stars **Reviewed by:** Jerone W. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2023 **What do you like best about Zenoti?** Zenoti is a powerful and efficient way to integrate all of my systems in one place toget a birds eye view of the health and productivity of my business at any given moment. **What do you dislike about Zenoti?** It is deep and wide and the learning curve can be great while you are learning a new system. Other systems are more user friendly and maybe more intuitiveto a mac user. **What problems is Zenoti solving and how is that benefiting you?** I have always dreamed of finding a way to integrate all of my systems into one smart system. The ability to quickly troubleshoot problems and navigate a system that is growing with me is a game changer. ### 20. Streamlined our Business **Rating:** 5.0/5.0 stars **Reviewed by:** Miami Fades A. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2022 **What do you like best about Zenoti?** It's been a year now since we transitioned to Zenoti, and it's one of the best decisions we've made for the business. Zenoti has by far streamlined our business. I love that it is highly customizable according to our business needs. From the implementation phase to the business continuity, everyone in the support team is very attentive whenever I needed help. I got all issues solved immediately. Surya has been such a pleasure to work with. **What do you dislike about Zenoti?** The only negative thing would be the payment terminals, they stopped working a couple of times. But even then, Surya always ensured we were replaced with a new device immediately. **What problems is Zenoti solving and how is that benefiting you?** Initially, the main reason we switched to Zenoti was to implement a membership program for our clients. Zenoti delivered that and beyond. ### 21. Really Good Medical Spa Software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2022 **What do you like best about Zenoti?** We looked at a lot of different practice management/pos systems before making the switch to Zenoti for our medical spa. We have been using Zenoti for 8+ months now. Zenoti has a solid understanding of the medical spa industry which made making the change even more appealing. The planning and implementation took A LOT of planning, coordination, and work for us as well as Zenoti. But considering the quantity of our data (16+ years’ worth) getting converted/imported into Zenoti and the complexity of our offerings we knew it was bound to be a big undertaking. The implementation team was super sharp and helpful, (especially Radhika). We couldn’t have done it without the implementation team and the sharp people working with them behind the scenes. They seemed to go above and beyond sometimes, which was very impressive and different than other software vendors we’ve worked with. To me that speaks volumes about where I see their product changing and getting even better over time. They do listen to their customers. **What do you dislike about Zenoti?** Zenoti has a good support team/system and they seem to be improving their response time and knowledge even more. The program is good, it has streamlined what we do, through paperless charting to reporting to scheduling and much more. I really appreciate the willingness of the Zenoti team to listen to us and help us with issues as well understand where we think the program could be improved. One thing that would be good is to have options for their merchant credit card fees so that we could get a more competitive rate. Their reporting could be better, but they have made big strides in the time we have been using the program and it seems like they are continuing to make more positive changes. I would also like to see more integrations with other systems to enhance their system. **What problems is Zenoti solving and how is that benefiting you?** Efficiencies with all aspects of our customer facing business as well as the back end. We understand what is happenning with reagrds to the numbers. Our patients and our providers are spending less time doing busy work. ### 22. Zenoti for hair salon **Rating:** 5.0/5.0 stars **Reviewed by:** Emma B. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about Zenoti?** Ease of use. Simplicity, user friendly for all (even people who aren't tech savvy) **What do you dislike about Zenoti?** Some of the backend features for managers could be simplified more. **What problems is Zenoti solving and how is that benefiting you?** Makes contacting clients very easy with the text feature and helps keep appointments accurate ### 23. Very good service **Rating:** 4.0/5.0 stars **Reviewed by:** Lynn G. | Owner and pilates instructor, Small-Business (50 or fewer emp.) **Reviewed Date:** December 27, 2022 **What do you like best about Zenoti?** For now we are in the learning curve but i think it will bring our business to the next level. Downfall is that maybe our pilates studio and certification process was not ready for zenoti but i think they will work with us to evolve! **What do you dislike about Zenoti?** A lot to learn for now so we are a bit stress but i think it will be ok in the long run **What problems is Zenoti solving and how is that benefiting you?** For us it was about being updated and reach more and more clients and being able to make money when we sleep. We were running our business like we did 20 years ago ### 24. Good experience with switch to Zenoti **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2023 **What do you like best about Zenoti?** It provided a great solution to our issue of a growing clinic. The features have made our payroll, reporting, booking of treatment rooms and equipment much easier. We also love their marketing platform! **What do you dislike about Zenoti?** It was a very tedious process to switch from our original system due to our large clientele, retail inventory, etc. We have learned a lot along the way to make the system work the best for us. **What problems is Zenoti solving and how is that benefiting you?** Booking rooms and technology so we can be the most efficient and constantly have availability for booking. The text message marketing has also increased our marketing efficacy. ### 25. Great Experience - love the software! **Rating:** 5.0/5.0 stars **Reviewed by:** Morga D. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2023 **What do you like best about Zenoti?** Zenoti is very customizable and extensive. Working great for our business! **What do you dislike about Zenoti?** Dislike how you can't receive texts from ez connect directly to phone. **What problems is Zenoti solving and how is that benefiting you?** Streamlining all of our systems into one! Love it. ### 26. My 6 month attempt to make Zenoti work **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2022 **What do you like best about Zenoti?** Lot of reporting Fast communication on most issues with regards to your direct team Better credit card rates **What do you dislike about Zenoti?** Long build time. Expect 6 months minimum. Does not deliver on what they promote. We were offered so many things that the system could do. However when it came to implementation the system couldn't. Example. You can do service add ons but you can't send additional electronic paperwork for the addon. You have to get it signed manually in the store. Their wallet system if you are use to this is not setup correctly on so many levels. If it's tied to membership they items in the membership are listed individually. The person will have 10 memberships each with an item. You have to click each membership name to see what it's for. Limited experience in aesthetics. They are a hair and massage EMR and are jumping into this with limited experience. Multiple mistakes on data transfer. Luckily we caught it. Does not want to be held accountable as they want you to sign off on everything they do. Their immediate support is overseas and they do not help. They send faq files to explain which is usually not what you need I could go on but your best bet is to not buy this system. Literally close the purchase window for their system and move on. Trust me. **What problems is Zenoti solving and how is that benefiting you?** Fixed problems that should not exist but more problems created. Online booking app does not appropriately work with images. Never was fixed. You have to use multiple.platform to actually see the whole picture. The screen to place toxin placement jumps.everytime you click the face. A bug that was never fixed It does not calculate units used. Other emrs when you type in the face it adds the units and then gives you the option to send it to the front desk for the total. This system does nit Multiple hair salon reports in the aesthetic reports. Clearly based on a hair salon and not for an aesthetic business. They are not the same thing. Huge disconnect on what a med spa actually is and what the products are Issues with electronic forms going out appropriately Their intake team depending on the situation takes hours to respond and by the time you can respond back they are gone Multiple hour long calls that end in very few solutions ### 27. Great customizable service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2023 **What do you like best about Zenoti?** The amount of options they bring to the table **What do you dislike about Zenoti?** The onboarding process was long and complex. **What problems is Zenoti solving and how is that benefiting you?** Marketing, hippa compliant format ### 28. Best software for barbershops **Rating:** 5.0/5.0 stars **Reviewed by:** Alex J. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2022 **What do you like best about Zenoti?** The number of reports available is second to none. We switched from Square appointments to Zenoti because we could not track the most important metrics like retention and rebooking with Square. Now we're able to see exactly how we're doing in every area of the business. **What do you dislike about Zenoti?** The only downside of Zenoti is that sometimes the browser-based version can load slowly. Usually clearing the cookies on the browser can fix this. Other than that it's hard to think of dislikes about this system. **What problems is Zenoti solving and how is that benefiting you?** The reports let us know where we can improve. The marketing helps fill our schedules on slower days and weeks. I love that we have our own app on the app store and google play store. ### 29. Great customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Brittany B. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2023 **What do you like best about Zenoti?** Switching computer systems in a company is a huge decision, and Zenoti understands this and has been by our side through the entire process. I can't say enough great things about their customer service. **What do you dislike about Zenoti?** The billing department is not easy to communicate with. **What problems is Zenoti solving and how is that benefiting you?** We are able to streamline our services, discounts, and promotions through all franchise locations now. ### 30. Overall a good experience **Rating:** 4.5/5.0 stars **Reviewed by:** Dr. Jeremy G. | Chiropractor, Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2022 **What do you like best about Zenoti?** I switched to Zenoti because of the flexibility of the memberships. They had membership features that many other booking software failed to provide. Customer service overall is pretty good. Problems get fixed quickly in comparison to Booker/Mindbody **What do you dislike about Zenoti?** Lots of the backend is not very user friendly. Lots of coding, but Zenoti is slowly making things more user-friendly. Some things are hard to create, but the good thing is that many things are customizable unlike other booking software. It feels that there are so many settings that are scattered throughout the backend. It can be hard to find settings or know the software's full potential. **What problems is Zenoti solving and how is that benefiting you?** Zenoti is helping to replace a receptionist so that I can keep overhead down. Billing and scheduling are overall quite easy and can help guide guests through an automated experience. ### 31. Excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Leandro L. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2023 **What do you like best about Zenoti?** Theis support are so helpfull and quick. **What do you dislike about Zenoti?** Whenever I have issues they help me so I do not have anything to complaint. **What problems is Zenoti solving and how is that benefiting you?** Schedule for the staffs, bookings, very helpfull. ### 32. Supportive Team **Rating:** 4.0/5.0 stars **Reviewed by:** Tam T. | Executive Assistant, Health, Wellness and Fitness, Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2022 **What do you like best about Zenoti?** They have a support team 24/7, although it might take a while sometimes. Also, they have these useful articles and online classes that you can access. **What do you dislike about Zenoti?** Their support team works in shifts, understandably. When you need help, you keep getting rotated to different agents and you kind of have to start over. I ended up waiting all day sometimes being passed along to one agent after another because their shifts ended **What problems is Zenoti solving and how is that benefiting you?** Zenoti is a great system that comes with a lot of features that help our spa. Zenoti also have this new, easy to understand report system which we can easily pull information from. We do everything through Zenoti. ### 33. Robust Features, Great Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2023 **What do you like best about Zenoti?** Lots of features. Learning curve is steep but support is helpful. Onboarding was straightforward. **What do you dislike about Zenoti?** Training videos are not very helpful, disorganized and production value is low. Better to get on the horn and have support walk you through things. **What problems is Zenoti solving and how is that benefiting you?** Scheduling, HIPAA compliance, reminders, consent, treatment records, etc. ### 34. Using Zenoti **Rating:** 3.5/5.0 stars **Reviewed by:** Elyse P. | Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2022 **What do you like best about Zenoti?** I like the way the book is laid out & you can adjust that layout making it as big or small as you are comfortable with. Also that you can see it in columns or by provider. **What do you dislike about Zenoti?** I dislike that the upgrade on the client profile doesn't allow you to copy the phone numbers. That would be so much easier than having to open the profile every time you need to copy something. **What problems is Zenoti solving and how is that benefiting you?** It's nice to have the bubble to ask it questions when you can't find the answer.Having IT support is nice also. ### 35. Botique Med Spa **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa W. | RN, Small-Business (50 or fewer emp.) **Reviewed Date:** December 29, 2022 **What do you like best about Zenoti?** Zenoti allows me to have an all in one system for charting, pictures, notes, billing, inventory, commission.....it does it all. **What do you dislike about Zenoti?** I don't dislike anything. I will say it does so much that it can be overwhelming. The help site is amazing when trying to learn about features I don't currently use. **What problems is Zenoti solving and how is that benefiting you?** Zenoti allows me to have one system where all of my business and patient information is stored. ### 36. Zenoti has streamlined booking appointments at our salon. **Rating:** 5.0/5.0 stars **Reviewed by:** Michele B. | Salon Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2022 **What do you like best about Zenoti?** It is easy to use and is quick when you need to add a walk-in or sell a product. The reports are great for doing payroll and keeping up with clients and trends. **What do you dislike about Zenoti?** It seemed overwhelming until I realized I didn't have to use all the available features. **What problems is Zenoti solving and how is that benefiting you?** I love the way it sends emails and texts to clients as reminders. Also, it is so easy to do email or SMS campaigns. ### 37. ZENOTI HAS ELEVATED OUR BUSINESS TO NEW HEIGHTS WITH INCREDIBLE NEW REPORTS AND CONNECTIVITY OPTIONS **Rating:** 5.0/5.0 stars **Reviewed by:** Courtney P. | Salon Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2022 **What do you like best about Zenoti?** The app connectivity - we have never had the option for our clients to be so connected to the salon, and now more than ever, they can access all of their information and more! **What do you dislike about Zenoti?** Being cloud-based, the system is a little slower than some, but it balances out with all of the reports and capabilities. I will sometimes say the help desk is not always the best, but they do create a work ticket that will be assessed at a later date. **What problems is Zenoti solving and how is that benefiting you?** Mainstreaming all of our different resources into one system. Creating a new way to connect directly with the client and collect more information to provide a more unique experience. ### 38. The BEST People are at Zenoti! **Rating:** 5.0/5.0 stars **Reviewed by:** Retta H. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2023 **What do you like best about Zenoti?** Ease of use. End to end solution. Price point. **What do you dislike about Zenoti?** In order to see robust reports, must upgrade to a higher price point. **What problems is Zenoti solving and how is that benefiting you?** Online booking and gift card purchases. Love it! ### 39. Many Features and Supportive IT Team **Rating:** 5.0/5.0 stars **Reviewed by:** Lyndsey A. | Coordinator team manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2022 **What do you like best about Zenoti?** Zenoti is an awesome platform to help businesses grow accustomed to the future of appointment booking. Many features are available to use and though it can be overwhelming to some not so tech savvy, zenoti team helps support our business by scheduling time to take us to step by step in learning how to use this new technology. Many changes have been made in making the platform easier to navigate through, and over 4 years of working with this software, I can say it has gotten much easier! **What do you dislike about Zenoti?** Some glitches can occur every once in a while. I report this to the zenoti rep and they let us know if this was an error on our part or if it's something they may have to look into. **What problems is Zenoti solving and how is that benefiting you?** Zenoti is helping to expand our clientele and build our retention. Covid affected all salon and spas. Zenoti is working with us to create a plan to not only get back to where we were but build on top of that. We're incorporating this new technology into our business and we're excited to see where it takes us. ### 40. Great support and Customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Maria T. | Esthetician, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2022 **What do you like best about Zenoti?** Zenoti has been a great booking system for my business. There is so much you can do with it. It's easy for clients to book appointments themselves and also easy for Myself to book them. It's very user friendly. **What do you dislike about Zenoti?** I dislike that there isn't a sound/noise to alert of a new booking or when someone sends a message through the EZ connect. **What problems is Zenoti solving and how is that benefiting you?** No problems so far. It's been a year. ### 41. Robust Platform that comes with tons of support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2022 **What do you like best about Zenoti?** Zenoti is a SaaS that we couldn't live without in our salons. Over the years, we have used various booking programs that all encompassed some, different parts in which Zenoti is WHOLE. Zenoti includes every single thing you could ever need as a salon. Also, the best part is - you don't need something in particular? No problem, they can customize it so you're not paying for unncessary things that go unused. Another part of Zenoti that is extremely helpful is that there is always live support to help you. Not only do they help you when needed, they actively reach out to you on a regular basis to ensure you don't need anything from them. That is the best part of Zenoti. **What do you dislike about Zenoti?** I do have to say that it is a pro and a con. Zenoti is such a ROBUST program that if you really want to get the "most" out of what you're paying for, you will have to take the time to learn. The good part is - there is always someone to help and they have tons of articles that are really self-explanatory to help you figure things out on your own. I will say, its not a "simple" platform, its extremely robust and is all inclusive of everything you could ever need. That can be seen as a pro or a con depending on who looks at it! **What problems is Zenoti solving and how is that benefiting you?** Zenoti allows us to connect with clients in various ways to help us generate more income for our business. Also, Zenoti is always finding ways to make things easier for our staff and clients to make the overall experience seamless. ### 42. Great Support Team **Rating:** 4.0/5.0 stars **Reviewed by:** Jas K. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 29, 2022 **What do you like best about Zenoti?** The support staff for the company is always great and helpful. They truly care about making their clients happy and well informed. **What do you dislike about Zenoti?** It is not as integrated as I need fore my business, although I am told they are working on it **What problems is Zenoti solving and how is that benefiting you?** We have the ability to market to clients, this helps because we can reach everyone with one email. ### 43. Does the job, but isn't efficient **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2022 **What do you like best about Zenoti?** Provides an adequate interface to schedule appointments and take payment. **What do you dislike about Zenoti?** There was an update that took away the drop down menu from right clicking anywhere on the schedule, and I find it more inconvenient that needing to click elsewhere and search for checking giftcards or looking at sales for the day. There have also been many issues that arise with the system with memberships, either not charging the members or over charging them. **What problems is Zenoti solving and how is that benefiting you?** The live customer service is helpful in finding solutions in a timely manner. There was one circumstance where the customer service rep called the front desk to explain my issue, and I thought she went the extra mile. It was appreciated. ### 44. Not just a simple patient management software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2022 **What do you like best about Zenoti?** Zenoti is highly flexible and offers our business data insight that allows us to sharpen our communication. It encompasses a global view, bridging the gap with finance, procurement, inventory... Zenoti team is always there to find solutions for our needs. We have been using the system for over 3 years and it is constantly evolving, gaining valuable new features. It helps us stay keep an edge on our competition. **What do you dislike about Zenoti?** Some add-ons come up with a high price tag. System is not cheap. Add-ons should be included in the standard package. It is also a pity system is not localized (French language). **What problems is Zenoti solving and how is that benefiting you?** We are using Zenoti to invite patients leave Google reviews about their experience at our medspa. We are also using Zenoti comprehensively to manage our business. ### 45. Mindbody to Zenoti **Rating:** 5.0/5.0 stars **Reviewed by:** morgan r. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2022 **What do you like best about Zenoti?** I love how the system is actually designed for Aesthetics. I have the ability to make the entire system work exactly how I need it to; not only to function but to help me make money as well. **What do you dislike about Zenoti?** There aren't many things I dislike. I think the system is probably created for Widows PC instead of Mac. There are a couple of little things I would like to be more functional regarding the 'mouse or trackpad'. **What problems is Zenoti solving and how is that benefiting you?** Zenoti has been wonderful in helping me add AI into my business and letting me have the capability to expand and open more locations without feeling like I have to micromanage everything. ### 46. Great experience and customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Lucy G. | Controller, Mid-Market (51-1000 emp.) **Reviewed Date:** December 29, 2022 **What do you like best about Zenoti?** Prompt attention to matters and issues Reporting visibility **What do you dislike about Zenoti?** A few hiccups with the implementation phase **What problems is Zenoti solving and how is that benefiting you?** Customer frequency report. It has benefited our business greatly and the customer report created has exceeded our expectations. ### 47. Don't Think Twice - Just Do It! **Rating:** 5.0/5.0 stars **Reviewed by:** Ryian C. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2022 **What do you like best about Zenoti?** I stayed with a former vendor way too long because I had anxiety about switching, even though I wasn't happy and hadn't been for quite some time. I am so glad I found the courage to make the switch finally. Zenoti has been a game-changer for my business. It was customized for my needs; everyone is attentive and responsive, and the software works like a dream! **What do you dislike about Zenoti?** This project was lengthy and a substantial investment of time, but in the end well worth it. **What problems is Zenoti solving and how is that benefiting you?** Zenoti has helped me automate repetitive communications with my clients and helps keep me and my team organized. ### 48. Very robust system. **Rating:** 5.0/5.0 stars **Reviewed by:** Robert D. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2022 **What do you like best about Zenoti?** A lot of software systems claim to do it all but Zenoti actually delivers. Happy with our experience thus far! **What do you dislike about Zenoti?** Complex to set up but they have teams to help you through it. **What problems is Zenoti solving and how is that benefiting you?** Clinic management and booking. ### 49. Great Support **Rating:** 5.0/5.0 stars **Reviewed by:** Alyssa W. | Salon Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2022 **What do you like best about Zenoti?** Immediately tech support using live chat and additional levels of support for more complex issues. Endless report options to better understand your business. **What do you dislike about Zenoti?** Live chat support can sometimes take a long time to resolve an issue. Hard to continue chat for days when salon is busy **What problems is Zenoti solving and how is that benefiting you?** Easy access to reports and business insights. Online booking has opened up a whole new world for us. ### 50. Very efficient with fantastic support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2023 **What do you like best about Zenoti?** The support at all times and the time saving features of the system for client records, booking appointments and staff totals and wages. **What do you dislike about Zenoti?** Some tasks take a lot of extra button clicking than other systems **What problems is Zenoti solving and how is that benefiting you?** It has enabled us to sell gift vouchers online and to be able to email client's receipts, appointment reminders etc ## Zenoti Discussions - [Is Zenoti cloud-based?](https://www.g2.com/discussions/is-zenoti-cloud-based) - 1 comment - [View Zenoti pricing details and edition comparison](https://www.g2.com/products/zenoti/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-01+11%3A28%3A17+-0500&secure%5Bsession_id%5D=a1e84fd7-28a7-4e40-bedb-9d42a0e4baff&secure%5Btoken%5D=5375ada277952a444b226409bc5059e3f6accccd967fbe3df8147ff41362eb74&format=llm_user) ## Zenoti Integrations - [ADP Workforce Now](https://www.g2.com/products/adp-workforce-now/reviews) - [Dial.ogue](https://www.g2.com/products/dial-ogue/reviews) - [DocsAI (a product of vishwa.ai)](https://www.g2.com/products/docsai-a-product-of-vishwa-ai/reviews) - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) - [Podium](https://www.g2.com/products/podium/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Vish](https://www.g2.com/products/vish/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Zenoti Features **Business Administration - Spa Management** - Inventory Management - Billing & Sales - Employee Management **Business Management** - Inventory Management - Merchant Services - Appointment Scheduling - Employee Management **Marketing - Spa Management** - Membership - Social Review - Automated Campaigns **Marketing** - Client Communications - Loyalty Management - CRM **Guest Experience - Spa Management** - Scheduling - Surveys - Customer Trends **Practice Management** - Patient Records - Photo Management - Patient Portal **Platform Tools** - Reporting and Analytics - Healthtech Integrations - Mobile App ## Top Zenoti Alternatives - [Vagaro](https://www.g2.com/products/vagaro/reviews) - 4.6/5.0 (389 reviews) - [Mindbody](https://www.g2.com/products/mindbody/reviews) - 3.7/5.0 (501 reviews) - [Mangomint](https://www.g2.com/products/mangomint/reviews) - 4.9/5.0 (107 reviews)