--- title: Neon CRM Reviews meta_title: 'Neon CRM Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 431 reviews by the users' company size, role or industry to find out how Neon CRM works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 431 scale: '5' date_modified: '2026-07-17' parent_category: name: Nonprofit url: https://www.g2.com/categories/nonprofit --- # Neon CRM Reviews **Vendor:** Neon One, LLC **Category:** [Nonprofit CRM Software](https://www.g2.com/categories/nonprofit-crm) **Average Rating:** 4.2/5.0 **Total Reviews:** 431 ## About Neon CRM Neon CRM is the nonprofit relationship management platform that empowers small and midsize nonprofits to make and maintain the personal connections that drive real, long-term growth. Instead of juggling disconnected tools and spreadsheets, your team can manage fundraising, communications, events, and supporter data in one intuitive, modern platform—giving you a complete view of every supporter relationship. With all your data and tools in one place, Neon CRM provides a true 360° view of your supporters. You can see how donors give over time, how volunteers engage, and how participants show up across campaigns and events. This insight makes it easier to spot opportunities, like turning a first-time donor into a monthly supporter or nurturing a long-time volunteer into a future major giver. Neon CRM’s powerful fundraising tools help you raise more while building a stronger, more connected community. Create flexible, conversion-friendly donation forms, run targeted campaigns, and grow a sustainable recurring giving program. Engage supporters with built-in tools for peer-to-peer fundraising, volunteer management, memberships, and events—all fully connected to your donor data so every interaction deepens the relationship. As your organization grows, Neon CRM helps ensure you’re always communicating with purpose. You can easily set up automated welcome series, timely thank-you messages, and thoughtful re-engagement emails that feel personal and authentic. These automations save your team hours of manual work while ensuring supporters receive the right message at the right time—strengthening trust and increasing donor loyalty. Putting personal connections first leads to measurable results. Nonprofits using Neon CRM see an average donation growth of 33% in their first year. By unifying data, reducing manual work, and enabling more meaningful engagement, Neon CRM helps organizations grow without losing the human touch that makes their mission matter. Free live chat, email, and phone support are included with every Neon CRM plan! With a dedicated U.S.-based support hub, 24/7 intelligent troubleshooting, faster response times, and expanded weekend availability, Neon One now provides industry-leading customer support. At Neon One, we believe your technology should grow with you. That’s why Neon CRM offers fair, affordable pricing on a sliding scale based on your organization’s revenue, not the number of contacts in your database. You can focus on building relationships and increasing impact, confident that your platform is designed to support you at every stage of growth. ## Neon CRM Pros & Cons **What users like:** - Users commend the **ease of use** of Neon CRM, appreciating its intuitive design and swift navigation for all team members. (56 reviews) - Users value the **intuitive design and comprehensive features** of Neon CRM, making nonprofit management seamless and effective. (43 reviews) - Users praise the **responsive and caring customer support** of Neon CRM, enhancing overall satisfaction and experience. (33 reviews) - Users praise Neon CRM for its **responsive support and efficient donor management** , making record creation and donation entry seamless. (33 reviews) - Users appreciate the **all-in-one solution** of Neon CRM, simplifying nonprofit tasks for better efficiency and ease of use. (22 reviews) - Users find Neon CRM **intuitive and user-friendly** , enhancing their experience with effective training and dedicated support. (22 reviews) - Reporting (21 reviews) - Donations Management (20 reviews) - Continuous Improvement (19 reviews) - Report Generation (17 reviews) **What users dislike:** - Users find the **difficult learning** curve challenging, often needing additional training and support to navigate advanced features. (20 reviews) - Users find Neon CRM's reporting and event management features **not intuitive** , leading to confusion and inefficiency in usage. (20 reviews) - Users find Neon CRM **lacking essential features** , as many functionalities require manual setup and have limitations. (16 reviews) - Users find the **missing features** in Neon CRM frustrating, limiting their ability to manage data effectively and efficiently. (16 reviews) - Users struggle with **inefficient reporting** , finding the updated features complicated and challenging for non-experts to navigate. (15 reviews) - Users find the **poor reporting** of Neon CRM challenging, requiring extensive filtering and setup for desired outcomes. (14 reviews) - Learning Curve (13 reviews) - Users find the **report generation** process challenging due to unavailable filters and a steep learning curve. (12 reviews) - Clunky Interface (11 reviews) - Users report frustrations with **poor customer support** , citing long wait times and inadequate assistance even with a subscription. (11 reviews) ## Neon CRM Reviews ### 1. So user friendly and shares data across my needs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Philanthropy | Small-Business (50 or fewer emp.) **Reviewed Date:** January 07, 2018 **What do you like best about Neon CRM?** Love to track so much data about donors! It's nice to have everything tracked in place - from registrations to donations, and volunteers, too. **What do you dislike about Neon CRM?** Terms aren't assumptive when you go to pull reports. I have to "speak neon" to know the report parameters I want. **Recommendations to others considering Neon CRM:** I think it is worth every penny. The amount of work it has reduced from our workload is significant. I just wish that it would look less pixelated and nicer on our website donate sheet as well as the mail merges. **What problems is Neon CRM solving and how is that benefiting you?** Tracking donors and donations to thank properly! ### 2. Wonderful Solution for Growing Nonprofit **Rating:** 4.0/5.0 stars **Reviewed by:** Kate F. | Membership & Sponsorship Manager, Non-Profit Organization Management, Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2017 **What do you like best about Neon CRM?** The accessibility for our members to access all event registrations, the member directory and fluidity to share information is wonderful. The constituent login reflects the look and feel of our website, providing a consistent brand. The direct link with Mail Chimp is extremely helpful and has reduced the amount of staff time for running reports in excel and uploading into a mass mail provider. **What do you dislike about Neon CRM?** I do wish the Member Directory was a bit more editable with colors and fonts and fields. However, the basics are covered and that is primarily what our members are looking for. **What problems is Neon CRM solving and how is that benefiting you?** The time in streamlining membership renewals has decreased ten fold. The reports are generated through Neon and letters can be mail merged directly from the system. By using Neon's system our membership renewal's have increased. ### 3. Great for Non-profits! **Rating:** 5.0/5.0 stars **Reviewed by:** Sally A. | Owner and Agent, Insurance, Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2017 **What do you like best about Neon CRM?** This system has helped us grow our non-profit and manage our database of event attendees, donors & sponsors. Everything we used prior to was very manual and labor intensive. Neon now allows us to reach a large audience and the push of a few buttons. **What do you dislike about Neon CRM?** This has nothing to do with Neon; we only use the system for our one annual fundraiser. This means that we are not in the system very often, so it is easy to forget how to navigate. However, there are plenty of videos and FAQ's to get us back on track. **What problems is Neon CRM solving and how is that benefiting you?** Less labor intensive tasks & reaching more people. We also don't have to worry about cash & checks at the events since we are linked into Paypal through Neon. ### 4. THE best database for Non-profits **Rating:** 5.0/5.0 stars **Reviewed by:** Linda L. | Bookkeeper, Research, Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2017 **What do you like best about Neon CRM?** Their technical support is OUTSTANDING! I cannot say enough great things about their staff and how quickly they respond and get issues resolved. What a wonderful aspect to this great product! There has not been one instance where the problem hasn't been resolved in a short period of time or that they haven't been able to figure out where the problem lies. They do not hesitate to take issues to their developers, if necessary, for a permanent fix. Also, they offer several different modules that are useful for various projects and tracking that is critical for fund raising, managing memberships and events, balancing ways to communicate with members or non-members. They are constantly listening to their clients and making upgrades that prove to be beneficial for all users. **What do you dislike about Neon CRM?** Reports are the biggest problem that we experience. It takes a while to understand what criteria is necessary to extract the information you wish to analyze. However, once you have the proper criteria you know that the information is accurate. When you download a report to Excel it is exactly as you see it in NEON. Therefore, you have to sort it and "fancy it up" if it's required for a presentation or is to be in an official report. **Recommendations to others considering Neon CRM:** We looked at SEVERAL CRM's out there and determined that NEON best suited our needs. It's not perfect but it's very close to fulfilling any non-profits needs for tracking donors, fundraising, etc. My recommendation would be buy, buy, buy! **What problems is Neon CRM solving and how is that benefiting you?** We have reduced the amount of time and resources it was taking to manage members, their information and their payments. We have the capability to increase the awareness of our organization and have seen our membership grow. We have also enjoyed seeing our membership renewals increase and a decrease in members who lapse. Syncing with QuickBooks has been a tremendous help with data entry and has reduced the amount of time it used to take to allocate items individually into QuickBooks. ### 5. Donation Page, Revamp **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2017 **What do you like best about Neon CRM?** I like how easy it is to get something done, and how everyone updates you with its progress whether its a question, or a new addition to my organization's platform. We just had our donation page match what our website is. You wouldn't even know that two different people put it together! **What do you dislike about Neon CRM?** The biggest hiccup that I run into is when making new forms! I want to be sure that I'm doing it correctly and it always seems like I'm messing something up! Eventually I get there, it just takes a little more time. **What problems is Neon CRM solving and how is that benefiting you?** We have continuously solved the difficulties that come when trying to have donors donate - all the questions they have are answered in the platform. It's also always been difficult to make sure that all of my staff is on the same page with where we stand with donations and reaching out to stakeholders. ### 6. Excellent Customer service and tech support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2017 **What do you like best about Neon CRM?** The quick response time to support tickets and other tech issues is unmatched! If I cant find what I ma looking for in the Knowledgebase- and most of the time I can- I know I can count on great support from a knowledgeable Neon staff member. **What do you dislike about Neon CRM?** There are really just some simple things such as I wish all reports containing numbers would total every number column at the bottom I wish declined gifts/ payments were not shown in the gift record and giving total **Recommendations to others considering Neon CRM:** Use the trial database. Go in and test anything and everything that you may use the system for. **What problems is Neon CRM solving and how is that benefiting you?** The system is very user friendly and our entire team is able to navigate and handle the basics no mater what their skill level. This frees up my time to do what I need to be doing. ### 7. Easy software that is useful to nonprofits of all sizes **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Enterprise (> 1000 emp.) **Reviewed Date:** November 27, 2017 **What do you like best about Neon CRM?** Ease of use. Very easy to understand, even for the non-tech savvy. Great training tools available **What do you dislike about Neon CRM?** Limited template availability for form letters, thank you notes, etc. **What problems is Neon CRM solving and how is that benefiting you?** Simplifies running reports and makes it very easy to pull the information needed. That means it is faster and easier to target appropriate donors and volunteers on different campaigns. ### 8. It's what non-profit donor management should be **Rating:** 5.0/5.0 stars **Reviewed by:** Amber N. | Accountant, Accounting, Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2016 **What do you like best about Neon CRM?** It's so easy to use. I've struggled through other CRMs geared toward non-profits. Nothing comes close to NeonCRM in terms of ease of use, intuitiveness, and ability for anyone to just start using it with minimal training. Running reports is so easy. Importing donations from an excel file is so easy. It's just exactly what a CRM should be, especially for a small non-profit. **What do you dislike about Neon CRM?** Sometimes the system takes a few minutes to make changes to letters and forms, and that gets confusing. I also sometimes have to look through 3 or 4 help articles to get what I'm looking for, and a more solid help structure might help that. **Recommendations to others considering Neon CRM:** You're not going to find anything easier to use, especially if you're an organization with limited resources. **What problems is Neon CRM solving and how is that benefiting you?** With no employees, all volunteers based, we have a solid database of every donor that has given to the organization from the beginning, as well as tracked volunteer hours for matching grants. I have worked professionally with a lot of non-profits, and this is usually an area where they struggle to keep up after an initial few years of (mostly) bad record-keeping. I count us so lucky to have started with NeonCRM; I tell everyone in a non-profit setting about it. ### 9. NeonCRM great produce, superior service, best prices **Rating:** 4.5/5.0 stars **Reviewed by:** Beau V. | Director of Community Relations and Development , Health, Wellness and Fitness, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2016 **What do you like best about Neon CRM?** The price versus value. My organization, Brighter Bites, is just getting started into fundraising, and partnering with NeonCRM is the best decision we could have made. Not only do we get a robust system with tons of features, we are also getting system that can grow as we grow, and that my friends, is invaluable. I also love the ability to sync with some of the systems I already use. The features of this software are amazing, give Samantha Nyland a call, she will show you all the features and get you started. **What do you dislike about Neon CRM?** There is not much to dislike. My organization is driven by data. We love to measure the success of our program, so we require a software that will allow us to drill down an analyze our efforts. I can see where this software might be a bit overwhelming for some smaller non-profits that are not used to using a robust system. However, with that said, it's like riding a bike, once you learn how, you never forget. **Recommendations to others considering Neon CRM:** Compare NeonCRM to Donor Perfect and Raiser's Edge and then look at the pricing. You'll be happy you did. **What problems is Neon CRM solving and how is that benefiting you?** Brighter Bites needs a system that enabled our staff to remain connected to donors, volunteers, and funding foundations. We have several segments to consider, and we needed a system that would work with some of the systems we have in place, and a system that would enable growth. NeonCRM did just that. ### 10. NEON CRM **Rating:** 4.0/5.0 stars **Reviewed by:** Alison J. | Chief Operating Officer, Non-Profit Organization Management, Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2017 **What do you like best about Neon CRM?** Easy to use. Priced competitively. We are able to assign varying levels of access for staff users. Having all our grant, donor, and contacts in one place makes things easy to manage. **What do you dislike about Neon CRM?** Some functionality is clunky, but I believe the last update helped. No real complaints. **Recommendations to others considering Neon CRM:** i would recommended this software to other nonprofits. **What problems is Neon CRM solving and how is that benefiting you?** Tracking events, development, and CRM in one combined software package. ### 11. Neon - a user friendly donation management system **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2016 **What do you like best about Neon CRM?** My favorite part about Neon was how easy it is to customize to fit your needs. **What do you dislike about Neon CRM?** Parts of it can be a little clunky until you get the hang of it. I didn't enjoy how many clicks it took to complete one action. **What problems is Neon CRM solving and how is that benefiting you?** Neon allowed the organization I worked for to track habitual donors. This allowed us to recognize patterns and be able to pinpoint who needed to be reached out to. ### 12. The BEST shopping experience and the BEST deal! **Rating:** 5.0/5.0 stars **Reviewed by:** Chelsea Renee A. | Business Development and Marketing Manager, Non-Profit Organization Management, Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2016 **What do you like best about Neon CRM?** Look here first! The shopping experience was incredible compared to other CRMs. I loved that my sales rep, Kyle, showed me an in-depth walk through of Neon using a preexisting organization. It made it so easy to picture my organization in the software. Kyle is experienced in non-profit management and knew what an organization of my size needed in a software. That really helped us determine what functionality we were looking for since this would be our first CRM. Getting the free 30day trial was extremely helpful. All this functionality, ease-of use, unlimited users, low monthly cost, partnering with payment processors with a transaction rate of 1.99%- there is no other CRM like it! **What do you dislike about Neon CRM?** I learn better with someone showing me rather than telling me. When it comes to setting up the software, I think it would be really helpful to have someone from Neon have access to my screen (like Microsoft does) to show me how to set up what we need to get started (online donation form, event tickets, etc.). **Recommendations to others considering Neon CRM:** Look here first! The experience of evaluating Neon was way, way, way better than evaluating other software. With almost every other CRM out there, you never really knew what it would look like or what it would do exactly. There's no mystery here. I learned Neon at an internship and even as someone new to the nonprofits, it was easy to understand and to use effectively. The organization that I'm with now has just implemented it and it's already making our lives easier. **What problems is Neon CRM solving and how is that benefiting you?** My organization was looking for one program that would integrate online giving, CRM, volunteer and event management, and fundraising management. We are a small organization with less than 20 employees and a donor pool of about 250 that we want to grow. Neon is really going to make it easier for us to get to the next level. I'm not a computer expert. I didn't want to get a great software that is a nightmare to learn and use. Neon is incredibly functional and user friendly. ### 13. A robust product for the price, but still requires improvements on everyday functionality **Rating:** 3.0/5.0 stars **Reviewed by:** Rebecca A. | Development Associate, Religious Institutions, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2016 **What do you like best about Neon CRM?** NEON CRM does a great service to the nonprofit industry by offering a fairly robust, cloud-based CRM solution for a reasonable price. It fills the bill when handling basic functions and does a good job of tracking communications (including its internal e-mai program) and automated acknowledgement letters. It is fairly intuitive and easy to learn with a wealth of videos and an extensive knowledgebase which answer a variety of questions. **What do you dislike about Neon CRM?** Having used other, more advanced (and costly) systems, NEON comes up short on a variety of both basic and advanced features and functionality. There is a major problem with duplicates which is frustrating since there is very little the system does on the front end to deter users from creating duplicate accounts, and the duplicate finder on the backend is almost worthless. The reporting function is also very limited and requires advanced techniques to forcefully access the information you need unless you are pulling the most standard of reports. There is no way to make user-defines mass changes to data--only a few pre-defined options which is frustrating for anyone with CRM experience. The system is glitchy too with error pages showing up an inopportune times causing chaos and lost time. If you are used to the big-name solutions which allow the user advanced freedom to work with the database, you will find this system extremely constricting. A lot of time is spent cleaning this database to maintain its integrity due to the limited access the user has to customizing anything and setting up auto-generated fields (preferred name, salutations derived from formulas, etc.). **Recommendations to others considering Neon CRM:** Depends on your needs--if you want a very basic yet easy to understand system--then yes. **What problems is Neon CRM solving and how is that benefiting you?** I have recommended this product for two clients I work for and it meets their basic CRM needs. Having done full implementations simultaneously, I have come across many limitations and may not recommend it again--but much of this has to do with having experienced the functionality of other, higher-end CRM systems. That being said, I think it does a great job of holding the information, generating basic reports, and providing communications on a basic level. Can't beat the price and it gets the job done for most small organizations. ### 14. Easy to learn, easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Kay C. | CEO, Management Consulting, Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2016 **What do you like best about Neon CRM?** This is a great CRM for smaller organizations. It is easy to use, allows for fairly complete records of constituent information, and the training videos and documentation are well-executed. I have been using CRM-type systems for over 20 years and I think Neon CRM is an excellent value for the price. The knowledgebase is easy to search and the help I have received from the helpdesk has made my work much easier. **What do you dislike about Neon CRM?** The standard reporting tools provided seem robust at first glance, but I am finding it difficult to do any deep analysis (and I am accustomed to "forcing" systems to give me the data I want). For example, I just used Neon CRM to manage a year-end campaign, and the campaign reporting tools are weak and not very useful. The data must instead be exported for analysis in another program. But to be fair, this is a shortcoming of every single CRM I have ever used - including many of the major systems commonly in use in non-profit fundraising - and I know this is systemic industry problem, certainly not unique to Neon CRM. Duplicates seem to be a major problem in Neon CRM, but only because a user can make a gift online without logging in or creating an account. It is easy to remove duplicates from the system, but it is time-consuming. Users will need to devote time for regular duplicate maintenance, especially following any large online gift campaign. **Recommendations to others considering Neon CRM:** As with any fundraising CRM, I recommend engaging the services of someone who is experienced with gift entry processes and best practices. Recording information correctly, acknowledging donor promptly, and analyzing data are critical work (and legal) components that should be supervised by a knowledgeable person. **What problems is Neon CRM solving and how is that benefiting you?** Neon CRM was selected to be the first CRM/fundraising database for the organization I am working with. The organization has no home office, so this system makes it easy for all concerned parties to work in the records from anywhere, and to share information as needed. ### 15. Great service! **Rating:** 5.0/5.0 stars **Reviewed by:** weston k. | Sales Consultant, Business Supplies and Equipment, Enterprise (> 1000 emp.) **Reviewed Date:** January 14, 2016 **What do you like best about Neon CRM?** I am able to have everything in one place with easy access. Entering information wether it be financial or individuals contact info is easy to find and change if necessary. If a co-worker is looking for something I can tell them to look it up in NEON and they always are able to find it. **What do you dislike about Neon CRM?** using the back button messes things up sometimes. I have had some trouble with merging accounts but the support team usually does a great job helping me. Creating events doesn't always work properly as far as having people register and the link in our website. I wish there was an app so I can view it on my phone when Im on the go instead of going through my browser and having to zoom in just to navigate the site. **Recommendations to others considering Neon CRM:** If you want everything in one easy to manage place than NeonCRM is what you need. **What problems is Neon CRM solving and how is that benefiting you?** We can track finances from various places and communicate easily. one benefit is that you dont have to sync your computer which can make things more difficult. no matter where I am I have access to our info. ### 16. Excellent tool for Non-Profits **Rating:** 5.0/5.0 stars **Reviewed by:** Dan L. | Executive Director, Non-Profit Organization Management, Small-Business (50 or fewer emp.) **Reviewed Date:** January 14, 2016 **What do you like best about Neon CRM?** Being able to automate responses when a donor donates. Analyzing the data is easy and extremely helpful. The communications features are very helpful in tracking communications with volunteers, donors, members and others who are in our database. The software has lots of potential and I feel like I am still learning how to fully utilize it but so far it has been everything we wanted and needed. **What do you dislike about Neon CRM?** It is such an extensive program that learning how to maximize its potential can be time consuming. We are still trying to understand the difference between a "donor" and a "member" because we use the terms interchangeably but the Neon has them as different types of constituents/customers. **Recommendations to others considering Neon CRM:** This can be a game changer for your nonprofit or company. We used to have to enter all this data manually and now it can be automated and streamlined so it has made us a more efficient non profit. **What problems is Neon CRM solving and how is that benefiting you?** Automating our donation responses and providing annual reminders of expiring memberships to members. Our fundraising efforts are more streamlined, professional and easier to analyze. ### 17. Can't Imagine Work Without It **Rating:** 3.5/5.0 stars **Reviewed by:** Ashley C. | Director of Development and Communications, Individual & Family Services, Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2016 **What do you like best about Neon CRM?** I love the ability to keep notes and actions on our donors. It has helped us keep from stepping on toes here in the office. I also like the ability to track what type of mailings you send out such as Thank You notes. It's got everything you could possibly need and not know that you need. **What do you dislike about Neon CRM?** It can be a little clunky at times and not the best at user experience. I've had some issues with their automatic email system at times. I don't really like the way "prospects" are set up but that might just be because I'm still learning what I can do with the software. The app could use a lot of work. You can look up donors but can't add donations or notes. **Recommendations to others considering Neon CRM:** This is a very powerful system. It can do a lot and so give it some time with study and trial and error. **What problems is Neon CRM solving and how is that benefiting you?** We've been able to better segment our donors and target them for special communications. ### 18. NeonCRM Still Impressive with A Year in Use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2016 **What do you like best about Neon CRM?** The best thing about NeonCRM is the quick access to live customer service. I will not say there are not occasional issues, but when there are, it is a quick incident report and a solution within hours. Everyone is friendly and knowledgeable and understands the world of non-profit. The same names you read online are the people you speak to in person or through webinars. It's like family. **What do you dislike about Neon CRM?** Reporting features are intricate and therefore take some time to get used to. If you do not understand the report you are running, you may not get expected results. I suggest to my staff to practice by running reports in which you are sure of the results and see if you can run the report to match the results. Also, the time must be taken to use the reporting guides. **Recommendations to others considering Neon CRM:** Start with the All-In-One plan. You will not be sorry. If you do not know how to migrate your database, don't waste the hours trying to save the company money. Just pay the money to have NeonCRM support staff do it. It's worth the time, aggravation and lost donations while trying to figure it out. Use the incident reporting!! NeonCRM is so responsive. Don't ignore the option thinking you need an answer now and don't have time to wait. They will get you an answer often times by end of day! **What problems is Neon CRM solving and how is that benefiting you?** We solved the problem of exponential growth by automating our donation system. Now a person can donate, receive an immediate thank you and be added to our database for reporting and mailing. That was why we initially researched to find a software subscription. We are realizing that instead of hiring a volunteer coordinator, we have a virtual one in NeonCRM. The new volunteer module has solved a real issue for our organization. We have also realized how valuable the events module is as we have been able to automate our entire Educational Tours season with dates and times for a donor to sign up, pick a time, pay and receive their email registration. We used to do this by phone!! ### 19. Good product, shaky customer service **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2016 **What do you like best about Neon CRM?** Easy to use, good for donor prospecting and management, shows relationships between donors. **What do you dislike about Neon CRM?** Nothing yet, haven't used it too long. Was hard to get in touch with customer service / sales reps sometimes due to proposal communication issues. **What problems is Neon CRM solving and how is that benefiting you?** Keeping track of donors, running reports for old donors. ### 20. Really intuitive and Well Documented **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2016 **What do you like best about Neon CRM?** I really liked the wizard mode during the setup and that the help on how to setup the campaigns is ever at hand. This kind of software is used also by non tehc-savy people so usability is the key! I really like the automation part and reporting is very useful and well implemented. Involve the staff on all levels into the campaign on an unique tool is a great feature, the fragmentation of using a tool for email, donation and all... the synchronization of those parts really worried me before starting the project, after few hours on the application i knew that this is the solution to manage everything in one place! **What do you dislike about Neon CRM?** Can be pushed the customization side of the product. Is really not an issue but a suggestion. An app would be really useful to manage remotely. **Recommendations to others considering Neon CRM:** Start the trial ASAP is enlightening on how the software works on all its parts. I had a lot of doubts for the non techie people involved but at the end everything is usable for all the team. **What problems is Neon CRM solving and how is that benefiting you?** Registration and organization of donors. I never used other softwares but seems quite a good solution to the problem we had with those topics, i don't think i'll search further. Automation and reporting features are amazing. ### 21. NeonCRM makes my life easier each day at work! **Rating:** 4.0/5.0 stars **Reviewed by:** Tess M. | Program Director, Non-Profit Organization Management, Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2016 **What do you like best about Neon CRM?** My favorite thing about NeonCRM is how easy it is to use. I started work about 6 months ago and had never used a system like this before. With very little time spent looking around NeonCRM, I was able to understand the key features that my work required of me to use on the site. We are able to update memberships, events, and E-Blasts at the touch of a button. This makes my life much easier and simple at work. **What do you dislike about Neon CRM?** The hardest part to learn on NeonCRM was the E-blast (communications) System. It can be very specific and I have had to learn HTML code to get certain aspects of the E-Blast to work. I at times, still struggle to use this aspect of NeonCRM. **What problems is Neon CRM solving and how is that benefiting you?** The biggest business problem that we solve are making sure our members are happy with how they sign up for events, and renew their memberships. With NeonCRM, we are able to streamline a lot of these problems by making sure everyone knows their login, so they do not have to put their information in the system each time they sign up for an event. The biggest benefit of having everything in one place, events, memberships, volunteer management, is that everyone on staff knows how to work the system and thus can help out members out when they need it. Having everyone under one system simplifies everything, when it comes to working. ### 22. Fairly new user **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** January 14, 2016 **What do you like best about Neon CRM?** Having multiple functions within one system. **What do you dislike about Neon CRM?** Although the system is quite robust, it is not always very intuitive. There are better systems out there for social fundraising that are more 'user friendly' for our constituents. We field many calls from those trying to set up their fundraising page and experienced difficulties. In addition, we are having issues with multiple accounts - many, many of them. Merging duplicates is a very time consuming chore. In addition, there needs to be a way to merge accounts that are similar but do not necessarily have matching name/email details. For example, Shari A. registered for an event with her personal email and then a few days later she made a donation as Sharon A. with her work email address. Need to be able to select two accounts to merge like these. Would also like to have an option for 'joint' accounts. We have numerous people registering as Bill & Jane X. Would like to be able to add items to the calendar without creating an event. Have asked for the ability to offer volume type discounts for registrations (like you can in the store feature) - i.e. $150/person for a gala ticket or purchase a table for $1250. You can create two items but we need to also be able to collect the registrant details for 10 at a table. Would be nice to be able to set it up as - X% or $X discount when 10 or more register together. Other major software systems I have used have an annual user conference where you can go and select workshops on topics of interest and actually learn in person and have the chance to ask questions. In addition, it is always helpful to be able to talk with other users and learn tips and tricks from them. **Recommendations to others considering Neon CRM:** Not terribly intuitive. The 'language and terms' used for various functions do not always fit each organization so you have to figure out what something means in your own terms. Expect a fairly extensive learning curve. **What problems is Neon CRM solving and how is that benefiting you?** I like having donations, event registrations, etc. all using one database. ### 23. I use NEON on a daily basis to management several of our programs. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2016 **What do you like best about Neon CRM?** The fundraising component is relatively easy to use for our participants. **What do you dislike about Neon CRM?** Matching donations and running reports has been very frustrating for our organization. Duplicate accounts is also very frustrating. **What problems is Neon CRM solving and how is that benefiting you?** Our social fundraising has become a bit easier to implement through NEON. ### 24. It has been a learning curve but well worth the effort. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2016 **What do you like best about Neon CRM?** The best feature on Neon CRM, in my opinion, is the fact that I can run reports and then create a hyperlink. With that hyperlink I can share it with whoever I want and they can view a report at their own convenience. For example, we do a campaign that involves intense tracking over a 2 1/2 week period. With the hyperlink I can set up the parameters of a report and people on my team can view those up to date reports in real time. **What do you dislike about Neon CRM?** I dislike that if someone pledges a donation that the system does not automatically generate a letter that can be programmed to be sent by a certain date if the donation is not received. I also wish that there were better templates for emails. **Recommendations to others considering Neon CRM:** If I had to go through the process of selecting a software all over, I would definitely choose this system again. The tech support is fantastic. They typically will respond to your question within the same business day. That service is unparalleled especially when you are under a time crunch. **What problems is Neon CRM solving and how is that benefiting you?** We are a non-profit that needs to communicate regularly with our donors and manage data that comes along with our donations. We also need to utilize our data in order to strategically market. By using this software we have been able to accomplish all of this. We now have the ability to send up to 9,000 emails to our entire database and tailor the message to the appropriate audience. We can quickly run reports and analyze data that will make us a more successful fundraiser. ### 25. Very helpful! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2016 **What do you like best about Neon CRM?** It was really helpful to have a space for info on customers and keep track of various tasks that needed to be done. I could do a pretty easy query to find data I needed to have. **What do you dislike about Neon CRM?** Exporting queries to Excel, etc, could be a pain if I needed things categories differently. Overall, though, it felt pretty user friendly. I also would have loved to have been able to customize a little better. Maybe there were ways to do it, but I never felt confident after watching the video tutorials. **What problems is Neon CRM solving and how is that benefiting you?** Mostly just solving keeping track of those who are using our products. We also used Neon at a non-profit I was working for, and it was really great regarding donor management - printing off tax receipts etc. I liked being able to see overall giving for different donors or to be able to leave notes to myself about them. ### 26. Amazing Donor Data Base: Neon CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Allison B. | Fund Raising Professional, Non-Profit Organization Management, Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2016 **What do you like best about Neon CRM?** After researching many other donor data bases, my organization chose Neon CRM and have not been disappointed. It is very user friendly. Easy to run reports, input data and customize for the needs of the organization. Donors can log in and change their information, register for events and print tax receipts. I love that it is web based. **What do you dislike about Neon CRM?** Duplicates caused when donors make a donation on line. Need a place for "Nicknames". **Recommendations to others considering Neon CRM:** i would recommended this software to other nonprofits and would do it again. **What problems is Neon CRM solving and how is that benefiting you?** YES had to put all donations in by hand. Using NeonCRM has saved so much time. We also know our donors better. ### 27. NEON **Rating:** 5.0/5.0 stars **Reviewed by:** BILL B. | Volunteer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2016 **What do you like best about Neon CRM?** This application is the easiest to use of any that we've tried. **What do you dislike about Neon CRM?** So far, we've encountered nothing that would discourage an average user from trying this application. **Recommendations to others considering Neon CRM:** Arrange for a trial. The application sells itself. **What problems is Neon CRM solving and how is that benefiting you?** As an organization with more than 80,000 constituents in 102 countries, we needed a robust application that is capable of managing complex series of data. Still, it needed to be intuitive enough to be used by volunteers with limited computer skills. NEON fits the bill. ### 28. Neon CRM is just what we needed. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2016 **What do you like best about Neon CRM?** Neon CRM has many great features for membership management and event registrations. **What do you dislike about Neon CRM?** There are many modules that we have not yet had a chance to utilize. **Recommendations to others considering Neon CRM:** Neon has great support. We did not pay for any additional support when we started. The import instructions were clear and importing data was simple. Any questions we have had have been answered promptly and completely. This has been extremely helpful while we were learning. **What problems is Neon CRM solving and how is that benefiting you?** The Event Registration module has been great. We are able to keep much more accurate records of students registering for classes. Parents have especially liked being able to register online for Summer Camp. Registration records are easily accessible through generated reports. ### 29. Neon CRM **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** January 20, 2016 **What do you like best about Neon CRM?** Flexibility of settings and functions with the system **What do you dislike about Neon CRM?** The sluggish pace of the website in the afternoons **What problems is Neon CRM solving and how is that benefiting you?** Donor engagement ### 30. No data base is perfect **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** January 14, 2016 **What do you like best about Neon CRM?** 1) It can be maintained in the cloud 2) It can be customized **What do you dislike about Neon CRM?** 1) the reporting is clumsy 2) the reporting on prospects does not function 3) it will not allow using the back button **Recommendations to others considering Neon CRM:** Good inexpensive data base, but it has issues, as do all data bases. **What problems is Neon CRM solving and how is that benefiting you?** Tracking events, development, and CRM in one combined software package ### 31. NeonCRM Review, AICGS **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2015 **What do you like best about Neon CRM?** The interface is relatively easy to use and easy to pick up. **What do you dislike about Neon CRM?** In general, I thought the software was easy to use, and I have no complaints. **Recommendations to others considering Neon CRM:** It's a good piece of software that is fairly easy to use and user-friendly. **What problems is Neon CRM solving and how is that benefiting you?** I used it during my internship at AICGS, who used the software for donor database management. ## Neon CRM Discussions - [How do I take a screenshot of my login](https://www.g2.com/discussions/how-do-i-take-a-screenshot-of-my-login) - 1 comment, 1 upvote - [Is there a way to run a report so that every gift that has been made in a specific campaign can be listed with the total amount, instead of individual gifts listed?](https://www.g2.com/discussions/51451-is-there-a-way-to-run-a-report-so-that-every-gift-that-has-been-made-in-a-specific-campaign-can-be-listed-with-the-total-amount-instead-of-individual-gifts-listed) - 1 comment, 1 upvote - [View Neon CRM pricing details and edition comparison](https://www.g2.com/products/neon-one-llc-neon-crm/reviews?page=9&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-20+12%3A28%3A59+-0500&secure%5Bsession_id%5D=ef3ddf2b-30aa-4f6b-bf1a-5ef42ba786ab&secure%5Btoken%5D=01dc4d62e8e9a998c7c14d41ea2cd7ed236885aa147730cf8ec2dd6a78bcb7bb&format=llm_user) ## Neon CRM Integrations - [Blackbaud Raiser's Edge NXT](https://www.g2.com/products/blackbaud-raiser-s-edge-nxt/reviews) - [Chariot](https://www.g2.com/products/chariot-chariot/reviews) - [ClickBid](https://www.g2.com/products/clickbid/reviews) - [Constant Contact](https://www.g2.com/products/constant-contact/reviews) - [Cuseum](https://www.g2.com/products/cuseum/reviews) - [DENALI FUND](https://www.g2.com/products/denali-fund/reviews) - [Double the Donation](https://www.g2.com/products/double-the-donation/reviews) - [Eventbrite](https://www.g2.com/products/eventbrite/reviews) - [Giving Docs](https://www.g2.com/products/giving-docs/reviews) - [Higher Logic Thrive](https://www.g2.com/products/higher-logic-thrive/reviews) - [Intuit Mailchimp Email Marketing](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews) - [Intuit QuickBooks](https://www.g2.com/products/intuit-quickbooks/reviews) - [PayPay](https://www.g2.com/products/paypay/reviews) - [QuickBooks Desktop Pro](https://www.g2.com/products/quickbooks-desktop-pro/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Squarespace](https://www.g2.com/products/squarespace/reviews) - [TaxJar](https://www.g2.com/products/taxjar/reviews) - [VolunteerLocal](https://www.g2.com/products/volunteerlocal/reviews) - [Windfall](https://www.g2.com/products/windfall/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Neon CRM Features **Administration** - Reporting - Interaction Tracking - Automation - Donor Profiles **Administration** - User Dashboard - Donor Profiles - Reporting - Templates - Customization **Constituent Management** - Constituent Profiles - Online Portal - Donor Communications **Volunteer Management** - Opportunity Listings - Volunteer Tracking - Volunteer Scheduling - Volunteer Profiles - Document Management **Fundraising** - Campaign Management - Online Donation Portal - Event Planning - Recurring Donations - Peer-to-peer Fundraising - Mobile Capabilities **Donor Management** - Moves Management - Pledge Tracking - E-Document Storage - Acknowledgments & Communications **Marketing Automation** - Email Marketing - Lead Management - Campaign Management - Marketing ROI Analytics **Engagement & Communication Tools** - Gamification - Mass Messaging - Donation Pages - Mobile Application **Membership Management** - Member Self‑Service Portal - Member Database - Automated Dues & Renewals **Marketing** - Email Marketing - Direct Mail Tools **Interoperability** - Event Tracking - Gift Tracking - Fund Accounting **Workflow Automation** - Donor Prospecting - Data Entry - Task Delegation **Administration** - CRM Integration - Dashboards & Analytics **Events & Committees** - Committee & Group Management - Event Management & Registration - Calendar & Scheduling Tools **Reporting & Analytics** - Reporting - Dashboards - Automated Reports **Financial & Operational Tools** - Integration With Accounting Tools - Email Marketing & Automated Communications - Online Payments & Invoicing - Reporting & Analytics **Integrations** - Accounting - Fundraising - Grant Management - Sales POS ## Top Neon CRM Alternatives - [Bonterra EveryAction](https://www.g2.com/products/bonterra-everyaction/reviews) - 4.3/5.0 (280 reviews) - [Virtuous CRM+](https://www.g2.com/products/virtuous-crm/reviews) - 4.3/5.0 (280 reviews) - [Bloomerang CRM](https://www.g2.com/products/bloomerang-crm/reviews) - 4.6/5.0 (891 reviews)