--- title: Neon CRM Reviews meta_title: 'Neon CRM Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 443 reviews by the users' company size, role or industry to find out how Neon CRM works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 443 scale: '5' date_modified: '2026-09-30' parent_category: name: Nonprofit url: https://www.g2.com/categories/nonprofit --- # Neon CRM Reviews **Vendor:** Neon One, LLC **Category:** [Nonprofit CRM Software](https://www.g2.com/categories/nonprofit-crm) **Average Rating:** 4.2/5.0 **Total Reviews:** 443 **AI Verified:** At least 10 G2 reviewers have confirmed using this product's AI features and functionality. ## About Neon CRM Neon CRM by Neon One, is the nonprofit platform that empowers small to midsize nonprofits to make and maintain the personal connections that drive growth. Instead of juggling disconnected tools and spreadsheets, your team can manage fundraising, communications, events, and supporter data in one intuitive, modern platform—giving you a complete view of every supporter relationship. With all your data and tools in one place, Neon One provides a true 360° view of your supporters. You can see how donors give over time, how volunteers engage, and how participants show up across campaigns and events. This insight makes it easier to spot opportunities, like turning a first-time donor into a monthly supporter or nurturing a long-time volunteer into a future major giver. Neon One's powerful fundraising tools inside Neon CRM help you raise more while building a stronger, more connected community. Create flexible, conversion-friendly donation forms, run targeted campaigns, and grow a sustainable recurring giving program. Engage supporters with built-in tools for peer-to-peer fundraising, volunteer management, memberships, and events—all fully connected to your donor data so every interaction deepens the relationship. As your organization grows, Neon One helps ensure you’re always communicating with purpose. You can easily set up automated welcome series, timely thank-you messages, and thoughtful re-engagement emails that feel personal and authentic. These automations save your team hours of manual work while ensuring supporters receive the right message at the right time—strengthening trust and increasing donor loyalty. Putting personal connections first leads to measurable results. Nonprofits using Neon CRM by Neon One see an average donation growth of 35% in their first year. By unifying data, reducing manual work, and enabling more meaningful engagement, your organization can grow without losing the human touch that makes your mission matter. Free live chat, email, and phone support are included with every plan! With a dedicated U.S.-based support hub, 24/7 intelligent troubleshooting, fast response times, and expanded weekend availability, Neon One now provides industry-leading customer support. At Neon One, we believe your technology should grow with you. That’s why we offer affordable pricing on a sliding scale based on your organization’s revenue, not the number of contacts in your database. You can focus on building relationships and increasing impact, confident that your platform is designed to support you at every stage of growth. ## Neon CRM Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users find the **ease of use** of Neon CRM enhances efficiency and supports effective management of their donor database. (56 reviews) - Users enjoy the **user-friendly interface and comprehensive features** of Neon CRM, enhancing their overall experience and management. (43 reviews) - Users value the **responsive customer support** of Neon CRM, enhancing their experience and facilitating continual improvements. (33 reviews) - Users appreciate the **streamlined interface** of Neon CRM, which efficiently integrates donor information and reporting. (33 reviews) - Users value the **all-in-one solution** of Neon CRM, enjoying easy access to comprehensive information and event management. (22 reviews) - Users find Neon CRM **intuitive and user-friendly** , enhancing their experience with effective training and dedicated support. (22 reviews) - Reporting (21 reviews) - Donations Management (20 reviews) - Continuous Improvement (19 reviews) - Report Generation (17 reviews) **What users dislike:** - Users experience a **difficult learning curve** with Neon CRM, especially when transitioning from simpler tools and onboarding. (20 reviews) - Users often find Neon CRM **not intuitive** , facing a learning curve when transitioning from simpler tools. (20 reviews) - Users find Neon CRM **lacking essential features** , as many functionalities require manual setup and have limitations. (16 reviews) - Users express dissatisfaction with **missing features** in Neon CRM, particularly around form functionality and reporting limitations. (16 reviews) - Users struggle with **inefficient reporting** in Neon CRM, finding it tedious and lacking intuitive guidance for creating tailored reports. (15 reviews) - Users find the **poor reporting** of Neon CRM challenging, requiring extensive filtering and setup for desired outcomes. (14 reviews) - Users note a **steep learning curve** with Neon CRM, requiring time to adapt and understand its functionalities. (13 reviews) - Users find the **report generation** process challenging due to unavailable filters and a steep learning curve. (12 reviews) - Clunky Interface (11 reviews) - Users report frustrations with **poor customer support** , citing long wait times and inadequate assistance even with a subscription. (11 reviews) ## Neon CRM Reviews ### 1. Neon CRM Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** December 01, 2023 **What do you like best about Neon CRM?** NEON CRM is easy to use and intuitive. I have always gotten quick expert advice from customer support. There are a lot of features, and I use NEON daily. It integrates well with other systems we use. **What do you dislike about Neon CRM?** Their donation forms could be improved to make it easier for the donors to make a donation. **What problems is Neon CRM solving and how is that benefiting you?** As our Nonprofit CRM, this is the hub of all our donor contact information and activity. There is ample areas to customize fields. **Official Response from Beau Mourer:** > Hey there, thank you for your review! Glad to hear that Neon CRM has been easy to use and intuitive + that it integrates well with your other systems. I'll be sure to relay your kind message to our customer support team, thanks again for taking the time to leave us a review :) ### 2. User friendly & fast donor database **Rating:** 4.0/5.0 stars **Reviewed by:** Karin T. | Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** December 01, 2023 **What do you like best about Neon CRM?** Easy to add donations, revise & update donor information. **What do you dislike about Neon CRM?** A bit too many features and complications for my small organization's needs. **What problems is Neon CRM solving and how is that benefiting you?** Keeping track of donors and donations, and creating occasional reports that help assess our donor strengths & weaknesses. **Official Response from Beau Mourer:** > Hey Karin, thanks for your review! ### 3. Easy to use CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Kim H. | Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** December 04, 2023 **What do you like best about Neon CRM?** Easy to navigate, easy to store images and search for content. **What do you dislike about Neon CRM?** I've lost my work on occasion. An email disappeared once before I could edit and send. **What problems is Neon CRM solving and how is that benefiting you?** Maintains membership data, facilitates sending emails and creating events, **Official Response from Beau Mourer:** > Hey Kim, thanks for taking the time to leave us a review :) ### 4. The system is fine but the support is horrible! **Rating:** 2.0/5.0 stars **Reviewed by:** Kelly Y. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** January 04, 2024 **What do you like best about Neon CRM?** It is fairly easy to figure out however some functions are not intuitive **What do you dislike about Neon CRM?** CUSTOMER SUPPORT!!! Why in the world is there not a point person to contact? Something that would take 5 seconds to answer took 6 weeks for a response **What problems is Neon CRM solving and how is that benefiting you?** Central database for donors however many systems can do that **Official Response from Beau Mourer:** > Hey Kelly, thanks for your review! Apologies for your experience with support. If you have simple questions that need answered, you could always refer to our Support Center or Neon One Academy. We also host open office hours several times a week, so you could pop into one of those sessions to get quick questions answered! Thanks again :) ### 5. We love it! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 10, 2023 **What do you like best about Neon CRM?** Neon CRM has been very helpful for our small organization. Previously we were using a lot of Google Sheets to manually track our client's information, and using a website events/class registration system that didn't offer us any reporting features. We love how user-friendly it is, it has a nice modern look, and things are easy to find. The client profile is excellent and has all of the info you'd need on a client so neatly organized. Adding events, sending email campaigns, and running reports are super simple. We are so happy we made the switch to Neon. **What do you dislike about Neon CRM?** We would like the Event feature to have more options, but we easily get by with what Neon currently offers. The positive thing is that this company takes their customer's feedback very seriously and is always actively adding new features that their customers request through a suggestion portal/forum. **What problems is Neon CRM solving and how is that benefiting you?** One place to store all of our customer contact information, even registrations, event data, and email campaigns. We even use the "Grant" feature to track the educational scholarships we give out to the community. **Official Response from Beau Mourer:** > Hey there, thanks so much for the thoughtful review! We know that tracking all of your pertinent data in a few spreadsheets can become really complex and cumbersome, so its awesome to hear that the switch to Neon CRM has been seamless and is helping your org on several fronts. Our team is currently working on updates to our events module, so stay tuned for some exciting updates in the next few months! Thanks again :) ### 6. Neon1 **Rating:** 4.5/5.0 stars **Reviewed by:** Mike S. | Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** December 06, 2023 **What do you like best about Neon CRM?** Ease of use, Number of Features, Account Creation **What do you dislike about Neon CRM?** Forms feels clunky and difficult to customize **What problems is Neon CRM solving and how is that benefiting you?** Donor retention, allows us to keep recurring donors. **Official Response from Beau Mourer:** > Hey Mike, thank you so much for the review! ### 7. Overall Neon works fine but takes a lot to learn how to use it right. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** December 01, 2023 **What do you like best about Neon CRM?** I like having all of our information in one place - events, fundraising, people, notes, etc. **What do you dislike about Neon CRM?** It is difficult to use sometimes, and figuring out layouts of pages, surveys, etc. is strange. Really wish survey's tied to people's accounts. **What problems is Neon CRM solving and how is that benefiting you?** Having one place to look to find all of our database names, donations, events, etc. is ideal. **Official Response from Beau Mourer:** > Hey there, thanks for your review! It's great to hear that Neon CRM is helping your organization bring together all of your pertinent info. I think your idea around tying surveys to accounts is great, you should submit that to our Suggestions Portal! Our product team will review your idea and determine if this is something we can implement in the future. Thanks again :) ### 8. Great Donor CRM! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 25, 2022 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Neon CRM?** Ease of use, but very comprehensive at the same time. They are always improving and doing so listening to users. **What do you dislike about Neon CRM?** The downside of comprehensive is that there is a lot to learn! **What problems is Neon CRM solving and how is that benefiting you?** Tracking and acknowledging donations of all kinds. Selling tickets to both general admission and reserved seat concerts & events. Class registrations. Volunteer management. ### 9. Neon CRM provided us with a single system to manage our donors, volunteers and email campaigns **Rating:** 5.0/5.0 stars **Reviewed by:** Carlos J. | Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 07, 2023 **What do you like best about Neon CRM?** Ease of use. I have used other CRM's in the past; the menu structure and overall application workflow are intuitive and simple. **What do you dislike about Neon CRM?** Some features did not come right out of the box like Event Management and volunteer management functions that can be tied to an event. Everything is treated as an account, which simplifies things; however, there is too much data that is needed for just simple account entry. I know most fields are not required, but it does confuse folks that have never used a CRM before. **What problems is Neon CRM solving and how is that benefiting you?** It is helping us track our donations and create a better reporting structure around this activity. **Official Response from Beau Mourer:** > Hey Carlos, thanks for taking the time to leave us a review! It's awesome to hear that the platform has been easy to use, intuitive, and simple. Thanks again! ### 10. Easy to use with many ways to get support and training in a diverse organization **Rating:** 4.5/5.0 stars **Reviewed by:** Kristina B. | Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 01, 2023 **What do you like best about Neon CRM?** We feel that it was the best option we researched regarding the variety of solutions it provides. Additionally, the Neon price structure allows our small and agile organization to grow our CRM without penalty. **What do you dislike about Neon CRM?** There are still prohibitive limitations when integrating the themes into forms and pages. I would like to see themes be more flexible. I'd also love to see a way to see if a contact is on one or more email lists from their profile. **What problems is Neon CRM solving and how is that benefiting you?** Neon is solving our issue by having a shared CRM for our multiple initiatives and not having redundant systems and forms in various places. **Official Response from Beau Mourer:** > Hey Kristina, thanks so much for your review! Our team has added your suggestion around including the email lists on a contact profile to our suggestion portal! I also encourage you to submit more details about your suggestion around theme flexibility. You can use the link below to submit any other product improvement ideas. Thanks again for taking the time to provide us with some feedback! ### 11. Lots of capability! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** December 04, 2023 **What do you like best about Neon CRM?** It's reasonably cost effective with lots of functioning! **What do you dislike about Neon CRM?** Customer support is slow to address issues and some reporting functionality is just not fixable. **What problems is Neon CRM solving and how is that benefiting you?** Donor communication, though we have to augment with constant contact, because Neon's email modules are outdated and difficult to use. **Official Response from Beau Mourer:** > Hey there, thanks for your review! Glad to hear that you have found our various functionalities useful and that the cost is reasonable for your org. Thanks again :) ### 12. Does Everything I need **Rating:** 5.0/5.0 stars **Reviewed by:** Michael R. | Director, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** December 03, 2023 **What do you like best about Neon CRM?** Pretty simple to use, makes things much easier for us in terms of events **What do you dislike about Neon CRM?** it's more about me as I don't have time to take advantage of everything **What problems is Neon CRM solving and how is that benefiting you?** People can sign up for events very simply and they can pay. Data base management **Official Response from Beau Mourer:** > Hey Michael, thank you for taking the time to leave us a review! Cheers :) ### 13. Admin. Assistant **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Religious Institutions | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 29, 2023 **What do you like best about Neon CRM?** It is a robust CRM. Can do several things within its system. Very easy to learn. **What do you dislike about Neon CRM?** Sometimes customer service can be difficult processing. Hard to get on the same page at times. **What problems is Neon CRM solving and how is that benefiting you?** Having all our donors information in one location including their donation amounts. **Official Response from Beau Mourer:** > Hey there, thanks so much for your review! We appreciate you taking the time to leave us a review and your high praise. Thanks again :) ### 14. Neoncrm review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 29, 2023 **What do you like best about Neon CRM?** Easy to populate. Non-custom items are easy to query. **What do you dislike about Neon CRM?** Custom items must go through an added step in order for a query to pick up the data. **What problems is Neon CRM solving and how is that benefiting you?** It gives quick answers to statistical questions we must be able to provide to potential donors. **Official Response from Beau Mourer:** > Hey there, thanks for your review! We appreciate you taking the time to leave us your thoughts :) ### 15. Happy with NeonCRM **Rating:** 5.0/5.0 stars **Reviewed by:** Susan K. | Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 08, 2023 **What do you like best about Neon CRM?** Neon provides tools to maximize our internal efficiency for maintaining data and stewarding relationships while also offering a clean user interface. We moved from a terrible solution that utilized two separate systems, linked on the back end, to allow internal database functionality along with the ability for constituents to log in to register for events, make donations, update their records, etc. Switching to Neon CRM from these two systems has saved us a LOT of money while offering a cleaner solution both internally and externally. **What do you dislike about Neon CRM?** The Volunteer module doesn't offer the customization of other modules. We would use this module more if we could de-emphasize volunteer "applications" and the timesheet/expense tracking, none of which is useful to us. We need the module to allow us to focus the activities to meet our needs, which are more around communication with volunteers and sharing of planning notes. **What problems is Neon CRM solving and how is that benefiting you?** Neon CRM allows us to maintain our relationships with both individuals and organizations in many ways--keeping our database, housing event information for constituents to register, sending emails, segmenting our audiences, maintaining memberships, keeping track of volunteers, tracking and stewardship of donors, surveys, and more, ALL in one place! Our constituents are able to update their own information, and they can manage their own recurring donations, event registration, and membership. A nice feature I recently discovered is a "timeline" that allows you to view all activities related to a specific constituent in one place. **Official Response from Beau Mourer:** > Hey Susan, thanks for the review! It's amazing to hear how Neon CRM is helping you consolidate your processes, maintain relationships with individuals and organizations, and track volunteers and donors. Thank you for the feedback about the volunteer module, I'll bring this up to our product team to see if they have any insight here. ### 16. Best CRM I've used in my 40 year career. **Rating:** 5.0/5.0 stars **Reviewed by:** Linda Sue M. | Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 22, 2023 **What do you like best about Neon CRM?** Very well developed. All of the functions we use in our company. Especially find the reporting robust and contains a wide range of variables. We just transitioned to using the system letters to complete the management's receipting requirements. Streamlines the process as compared to a Word mail merge. **What do you dislike about Neon CRM?** Management does have difficulty understanding the concept of an individual record having a company associated with the account. They keep wanting me to take out the company name, however, they still want to show the individual is employed by the company on their record. Little things such as this confuse the user base. **What problems is Neon CRM solving and how is that benefiting you?** Neon CRM is a tool our company uses to record and track our non-profits data needs. Being able to connect all the staff, either at home, at the office, or out of the country, to the shared data is a critical function. **Official Response from Beau Mourer:** > Hey Linda Sue, thanks for such high praise! We love hearing how Neon CRM has helped streamline your processes. For any improvement suggestions, I recommend adding those to the suggestion database for our product team to review. Thanks again for the review! ### 17. Helpful client care, continuous product improvements. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** December 04, 2023 **What do you like best about Neon CRM?** I love how much NEON takes feedback and incorporates it into new product updates. Love customer supper **What do you dislike about Neon CRM?** The global settings can be a little clunky to navigate. **What problems is Neon CRM solving and how is that benefiting you?** NEON is our membership database, event platform, a communications hub, and donation platform **Official Response from Beau Mourer:** > Hey there, thanks for your review! It's always wonderful to see our dedication to our customers and their needs appreciated, so thank you for the recognition there! Thank you for taking the time to leave us a review :) ### 18. Great Product **Rating:** 5.0/5.0 stars **Reviewed by:** Judith M. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** December 04, 2023 **What do you like best about Neon CRM?** Breadth of features and ease of use and integration with third party software **What do you dislike about Neon CRM?** Lack of phone support even if an appointment is required **What problems is Neon CRM solving and how is that benefiting you?** Donor responses to specific solicitations/events, giving patterns. Donations imported to Quick Books for financial reporting **Official Response from Beau Mourer:** > Hey Judith, thank you for taking the time to review us! I'm glad you've been having a positive experience with all of our functionalities and integrations. Thanks again :) ### 19. NeonCRM is a comprehensive relationship management system **Rating:** 5.0/5.0 stars **Reviewed by:** Claire B. | Manager of Community Giving, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** January 30, 2023 **What do you like best about Neon CRM?** NeonCRM has been a boon to our fundraising team. We've imported our historical information to help create an alumni program, and the integration of RallyBound (Neon Fundraise) is fantastic. We've also benefitted from an integration with Windfall to help analyse donor capacity and shape our major gifts program. It is easy to use, customer service is fantastic, and we recommend it highly for medium-sized organizations. **What do you dislike about Neon CRM?** Campaigns: It would be really nice to be able to click a link in a campaign to see the donations associated with that campaign. Forms: I'd love to be able to format forms better - long, 1-field per row format is not aesthetically pleasing. Email: the in-app email editor is clunky. **What problems is Neon CRM solving and how is that benefiting you?** Neon is helping us create a holistic view of our community's giving trends and track changing demographics, as well as establish a connection with our alumni. With Neon we've been able to segment communications to our community with customized messaging to encourage giving. **Official Response from Beau Mourer:** > Hey Claire, thanks for the review, we appreciate all of your feedback! It's great hearing that Neon CRM has been instrumental in implementing your alumni program, and that you find the integrations with Neon Fundraise and Windfall valuable. We are always looking to improve our product, so your notes around the campaign object, form builder, and email editor are great feedback. Thanks again! ### 20. Development Solutions **Rating:** 4.0/5.0 stars **Reviewed by:** Mike D. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** December 02, 2023 **What do you like best about Neon CRM?** the functionality and integration of the platform **What do you dislike about Neon CRM?** can be a bit rough figuring out how to make it all work. **What problems is Neon CRM solving and how is that benefiting you?** it is making it easier to run reports and stay on top of our donations **Official Response from Beau Mourer:** > Hey Mike, thank you for taking the time to leave us a review! ### 21. NeonCRM listens to your suggestions, comments, & have great support! **Rating:** 4.5/5.0 stars **Reviewed by:** Carol D. | Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 08, 2023 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Neon CRM?** The support is great and it's very user-friendly! **What do you dislike about Neon CRM?** When pulling very specific/detailed reports about donors/donations, not all fields are available in columns and/or criteria. **What problems is Neon CRM solving and how is that benefiting you?** Something that has helped our business is when Neon introduced NeonPay; we were one of the first to enroll. We'd been using PayPal Pro, which added more steps, time, etc. There were a few kinks initially with NeonPay. However, Neon Support listened and worked with our nonprofit to correct the issues; it works great now! And the initial attraction was the ability to customize fields and track all needed data for the clients we serve! **Official Response from Beau Mourer:** > Hey Carol, thanks for the review! There's nothing we love hearing more than how Neon's connected ecosystem has helped social good orgs reduce cost, hassle, and time to streamline their processes. Thanks for being a supporter! ### 22. Neon CRM has grown and changed as we have used it over the years **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 30, 2023 **What do you like best about Neon CRM?** Ease of use for both the user and donor which seems to add to the overall experience. **What do you dislike about Neon CRM?** Seems very simplistic and could continue to add more services. **What problems is Neon CRM solving and how is that benefiting you?** Emails, donor submissions, and tracking of fundraising campaigns. **Official Response from Beau Mourer:** > Hey there, thanks for taking the time leave us your thoughts! We appreciate you :) ### 23. Lots of options but a bit too complex to use. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** December 04, 2023 **What do you like best about Neon CRM?** I like the variety of options and reporting. **What do you dislike about Neon CRM?** It's super complicated to use. Definitively not user-friendly. **What problems is Neon CRM solving and how is that benefiting you?** All online donations, events and donors are in one place. **Official Response from Beau Mourer:** > Hey there, thanks for taking time to leave us a review! ### 24. The system is a new challenge full of great tools to produce better results for our organization **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 06, 2023 **What do you like best about Neon CRM?** The sleek design, the array of tools and the ability to connect to other services we use. Seeing all our work at a glance and having automatic reports is very useful as well. **What do you dislike about Neon CRM?** The learning curve was a bit steep, and the worry that as we try to figure new things out, we might make mistakes our base would see. I keep taking more courses and looking at the resources provided by Neon; I'm sure I'll figure things out. **What problems is Neon CRM solving and how is that benefiting you?** Having a secure system to track sensitive information improves our connection to donors and ensures that their contributions are assigned appropriately. Our ability to connect to Quickbooks takes a huge step out of our plate. **Official Response from Beau Mourer:** > Hey there, thanks for taking the time to provide us with some feedback! Hearing how Neon CRM has helped bring all of your service platforms and data together in one place is music to our ears! I'm glad that you've been able to find use in our support center and Neon One Academy. Don't hesitate to reach out if you need any further assistance. Thanks again! ### 25. Wonderful platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** December 27, 2023 **What do you like best about Neon CRM?** From our implementation on, Neon has been a wonderful platform at an affordable price. **What do you dislike about Neon CRM?** Ongoing customer service can be hard to reach. **What problems is Neon CRM solving and how is that benefiting you?** Before Neon we had multiple Excel spreadsheets so it was difficult to compile donor information. With Neon, that organization has been simplified. **Official Response from Beau Mourer:** > Hey there, thank you so much for taking the time to leave us a review! It's great to hear that you've had a positive experience since the beginning! Cheers :) ### 26. A great membership system for nonprofits **Rating:** 5.0/5.0 stars **Reviewed by:** Robert M. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 22, 2023 **What do you like best about Neon CRM?** Neon provides a comprehensive set of functions for managing our memberships, donations, events, and affiliated groups. It can be tailored for specific membership data and event offerings. Neon is revamping the legacy functions to smartphone-compatible presentations, which is very helpful for our constituents. Neon support is excellent, providing prompt and accurate responses to both simple questions and to complex issues that sometimes require new functions to be added. **What do you dislike about Neon CRM?** The transition from legacy presentation formats is hard to do because the new smartphone formats do not have the level of documentation or training videos to show how to set them up or how to migrate them. It can be confusing trying to find out how to use the new formats. **What problems is Neon CRM solving and how is that benefiting you?** We have 1500 members and are growing with several member levels and member benefits. An important requirement is managing and tracking members' subscriptions to our peer-reviewed journal. We have two annual conference events -- one online and one hybrid in-person / live-stream, with many varied event options. We also have affiliate groups that have institutional memberships. **Official Response from Beau Mourer:** > Hey Robert, thanks for the review! We love to hear how Neon CRM is helping with managing your essential functions and data. Our customer support team will be excited to hear this feedback as well. Bravo! ### 27. Great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Bridget B. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** November 05, 2023 **What do you like best about Neon CRM?** Fully integrated. Very powerful. Good features **What do you dislike about Neon CRM?** Not fully user friendly but very powerful **What problems is Neon CRM solving and how is that benefiting you?** Tracking donor information, receipts, emails, events. Peer to peer fundraising. **Official Response from Beau Mourer:** > Hey Bridget, thank you for taking time to leave us a review! Sounds like Neon CRM has helped your team on a variety of fronts, amazing! If there are any areas of the platform that you need extra assistance learning, be sure to check out the hundreds of resources in Neon One Academy :) Thanks again for the review! ### 28. Fast, Streamlined, and Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Morgan M. | Guest Relations and Membership Coordinator, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** April 25, 2023 **What do you like best about Neon CRM?** As the volunteer coordinator at our museum, I love the volunteer timesheet integration and the ability to connect individual accounts with volunteer projects. **What do you dislike about Neon CRM?** It would be helpful if there were more integration for account building. For example, when a new account is created, we still have to go in and add formal/informal names and preferred names. It would be convenient if these could auto-fill so that all of the info is correct when we pull letters. **What problems is Neon CRM solving and how is that benefiting you?** Neon CRM helps us streamline everything. Since it has volunteer, donation, account, event and email integration, our organization relies on NEON's services. Everything is all in one place and it allows our team to stay on the same page. **Official Response from Beau Mourer:** > Hey Morgan, we appreciate you taking the time to leave us a review! It's always exciting to hear how Neon CRM has helped folks streamline their processes and make their day to day easier. Your suggestion around auto-fill sounds great, have you submitted that to the suggestion portal in the platform? Our team will take a look and see how feasible this is for us within our product roadmap. Thank you again! ### 29. Complete Upgrade from our Previous Systems **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica W. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** March 30, 2023 **What do you like best about Neon CRM?** The customer support and development teams are fantastic! Neon staff are helpful and quick to respond to questions or problems and they have an excellent suggestions page to request or vote for features and improvements in the software. Several feature requests we have wanted have been implemented in the short time we have used Neon. **What do you dislike about Neon CRM?** The survey and letter merge functions lack features and leave something to be desired. There has also been a steep learning curve on how to set up our data in Neon best. **What problems is Neon CRM solving and how is that benefiting you?** Neon CRM has improved the visibility of how our constituents interact with our organization and helped streamline our processes. We spend less time on admin and have more time to focus on interactions with our members and donors. **Official Response from Beau Mourer:** > Jessica, thank you for taking the time to write us a review! Hearing that you've been able to spend more time interacting with your members and donors and less time on admin work warms our heart--that's exactly why we exist. It's also really cool to see how your feature requests have already been implemented. Thank you again for the review, we greatly appreciate it! ### 30. Neon is a one-stop shop for donor management! **Rating:** 4.0/5.0 stars **Reviewed by:** Anna G. | Fund Development Officer, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 21, 2022 **What do you like best about Neon CRM?** Our experience with Neon CRM has been nothing short of excellent! The sales team was transparent and our onboarding process was well-organized and smooth. The Neon user interface is intuitive and seems to meet all of our organizational needs. Most importantly, the technical support team is SO helpful. We regularly reach out to them via chat, and they're available to help with report configuration, platform settings, and general troubleshooting. I'm also a big fan of the mission control dashboard for quick review of tasks and metrics. **What do you dislike about Neon CRM?** The integrated email tool replaced our constant contact subscription, but it's a little clunky. We often struggle with formatting--what shows in the browser frequently doesn't match the test email. The soft credit tools and reporting still need work. **What problems is Neon CRM solving and how is that benefiting you?** We have eliminated our email tool subscription and other third-party credit card processing subscriptions. This is saving us money each month. The workflows have increased donor stewardship efforts tenfold! **Official Response from Beau Mourer:** > Hey Anna, thanks for the review! It's s wonderful to hear that you've had a great experience with Neon from sales to onboarding to implementation to support. Thanks for bringing up your struggles with the email tool, I can flag this to our engineering team. ### 31. Neon is the holistic way to streamline systems and leverage your limited time. **Rating:** 4.0/5.0 stars **Reviewed by:** Katie A. | Leadership & Executive Coach, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 21, 2022 **What do you like best about Neon CRM?** I really like that it eliminates our need to use 5 different platforms to attract and nurture donors. The webinars/trainings around recurring donors were excellent, provided much needed info, and really helped us put those ideas into motion. We have much to learn, but it's already helped a ton. The support team is essential for learning how to use Neon to its fullest. **What do you dislike about Neon CRM?** 1/ The email design component isn't what we expected. Hoped for something more like Constant Contact/Mailchimp. 2/ It's often difficult to find things and/or how to think like a Neon designer. 3/ More ongoing training would be a huge help to orgs with a small, minimally trained staff. **What problems is Neon CRM solving and how is that benefiting you?** For more than 18 years, we have been an entirely volunteer-run organization. While we haven't yet really had multiple years to compare the benefits of Neon, it's really helped the non-experts in our org who have volunteered their time to jump in and help with things like fundraising, donor management, event organization and memberships. It's not exactly intuitive, and some of the jargon is unfamiliar so it's sometimes hard to find the answers - even for the folks at Neon support! - but they are always very lovely to speak with and are usually able to track down the solutions. The support experience is what enables us to stick with it. **Official Response from Beau Mourer:** > Hey Katie, thanks for the review! We're glad that you've had a positive experience using Neon CRM and our support team. We do have an integration with MailChimp, so if that is something that would help with your email design component, definitely reach out to your client account specialist to help with that. Additionally, if you are looking for more trainings and support articles for your volunteers/team, definitely check out Neon Academy - there are tons of helpful items in there. ### 32. NeonOne **Rating:** 3.5/5.0 stars **Reviewed by:** Erica W. | Accountant, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 17, 2022 **What do you like best about Neon CRM?** NeonOne CRM is helpful with keeping our members organized. It's nice it sends out an auto email to memberships about to expire and keeps track of that. NeonOne's new form builder for donation and membership pages is very easy to navigate and create a new page. **What do you dislike about Neon CRM?** Anything in global settings can be confusing and pretty old school to use. We all wish it was easier to connect specific recognition emails built in global settings to the pages built in form builder. Also, would love some real live voices for customer service as submitting a request for help in Neon can take at least several days to get any sort of response back, and most responses don't even answer the question/help with the problem. **What problems is Neon CRM solving and how is that benefiting you?** Not sure it is solving any of our problems...but Neon CRM is very helpful with internal membership management, membership pages, and donation pages. That is a benefit to us. **Official Response from Beau Mourer:** > Hey Erica, thanks for taking the time to leave us a review! It's great to see that Neon has been a useful tool in keeping your members organized, sending emails, and building forms. Our customer service team is often pretty busy with service requests, so we apologize for the delayed response time there. We do have Neon Academy as another resource for our users to access a library of helpful articles and "how tos." While I know it's not the same as a live customer support rep, it can solve some issues that you may be running into. ### 33. Neon is so user-friendly and intuitive **Rating:** 4.5/5.0 stars **Reviewed by:** Andrenae J. | Editorial Assistant, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 17, 2022 **What do you like best about Neon CRM?** I work as an editorial assistant for a non-profit literary magazine with a continuously growing subscriber base-- what I like so much about Neon is that all of the 'backend' elements of managing the financials and subscribers of the magazine have been streamlined onto one platform. I can reach out to subscribers using the intuitive emailing tool while also running reports on subscribers to see if they're donors and users we should further invest in/reach out to. The information that neon stores seems endless, yet is all organized in an accessible manner which makes my job as an intern so much easier! **What do you dislike about Neon CRM?** The only downside about Neon that I'm not extremely excited about is its somewhat unreliability when it comes to glitchiness or saving and loading information. I wish the site could operate adequately on two separate tabs on my browser so that I could tackle two tasks at the same time. **What problems is Neon CRM solving and how is that benefiting you?** Mainly the problem that Neon solves is outreach and management of our donors and subscribers. Writing email campaigns to subscribers is a breeze with neon's email-crafting tool. Creating different audiences for specific emails to be sent is a godsend as well, for there are many different tiers in which a consumer/costumer might consume our literary magazine's content. We can create tailored promotional content for a variety of different audiences with different needs and levels of interest. **Official Response from Beau Mourer:** > Hey Andrenae, thanks for the review! We're so glad to hear that Neon has helped with streamlining all of your backend essentials. Our engineering team is constantly hard at work improving bug issues and glitches, so we hope to make this process easier for you and all of our users. ### 34. A workhorse with lots of bells and whistles **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** April 26, 2023 **What do you like best about Neon CRM?** It has made us more efficient! I can run our warehouse inventory, take in orders, and send receipts in the same system I manage donors, track grants, volunteer hours and fundraising events. **What do you dislike about Neon CRM?** The system has taken some time to learn. The reports feature is strong, but I've had to grapple with how exactly to feed the beast to get the values I need. And the letter campaign could be bolstered to take the place of Constant Contact. **What problems is Neon CRM solving and how is that benefiting you?** Before Neon CRM we were working with Excel data sheets and free versions for inventory management as well as donor management. Now we have all of these functions in one system. **Official Response from Beau Mourer:** > Hey there, it's so great to see folks streamlining their processes into one hub of data, organization, and management. It's natural to have a learning curve when onboarding any software, but seems like you have been able to make your day to day easier with Neon CRM. Thanks for taking the time to leave us some feedback, we appreciate you! ### 35. Neon is so simple to use- so amazing given the number of features it has! **Rating:** 5.0/5.0 stars **Reviewed by:** Alex B. | Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** April 05, 2023 **What do you like best about Neon CRM?** I love the relationships feature. It's so nice that some fields are autofilled in associated relationship fields. It makes working with contacts files so much easier! **What do you dislike about Neon CRM?** Nothing! I have not a single complaint- everything works just fine as it should. **What problems is Neon CRM solving and how is that benefiting you?** It is great for showing relationships- some not so obvious- between donors. And it's so easy to review a donor's giving history and general engagement with our nonprofit. It saves me time and aggravation! **Official Response from Beau Mourer:** > Hey Alex, thanks for al the praise! We are so thrilled to hear how Neon CRM and the relationships feature has been helping you save time and frustration. Thanks again! ### 36. Great for a nonprofit looking to have a web-based organized partner database **Rating:** 5.0/5.0 stars **Reviewed by:** Richard S. | Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 01, 2023 **What do you like best about Neon CRM?** Web-based accessible from any connected device. Reasonable monthly rate compared to many other products. **What do you dislike about Neon CRM?** Fixing an issue is entirely at their discretion - if they don't feel it is broke or can be addressed, it won't get fixed. **What problems is Neon CRM solving and how is that benefiting you?** Allows us to have one unified source for all of our partner data. Allows online donations to be automatically entered into partner accounts. **Official Response from Beau Mourer:** > Hey Richard, thanks for the note! Glad to hear that Neon CRM has helped create a unified hub for your data. Thanks again for taking the time to leave us a review :) ### 37. User-Friendly Tool with Solid Out-of-the-Box Functions **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** April 10, 2023 **What do you like best about Neon CRM?** It is easy to use, and the out-of-the-box functions are advanced enough and do not require too much customizing. The user interface is also great and improving as more areas of the platform are being redone. **What do you dislike about Neon CRM?** The constituent portal is limiting. The layout is great, but we can do little on the backend to customize it to our needs. Also, we can't capture custom fields on dashboards, which is limiting. **What problems is Neon CRM solving and how is that benefiting you?** Provides a modern-looking constituent portal, an easy way to capture and track membership data and payments, and a central CRM for all nonprofit needs (membership, donations, events, communications, etc.) **Official Response from Beau Mourer:** > Hey there, thanks for taking the time to leave us a review! We are so thrilled to hear that Neon CRM has been an easy experience for you and your team and that it has helped with capturing and tracking membership data and payments and all other needs of your nonprofit. If you're finding challenges with the constituent portal, I recommend utilizing the suggestion hub in the platform--this allows us to see and track all suggestions from our customers so that we can prioritize which product improvement to prioritize. Thanks again for the review! ### 38. Great CRM tool **Rating:** 5.0/5.0 stars **Reviewed by:** Delores C. | Volunteer Board Member and Neon Admin, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** November 18, 2022 **What do you like best about Neon CRM?** This tool works great for small non-profit organizations like us to large organizations. This tool allows us to have data for all donors and their donations. Creates an excellent web page with our customize forms that anyone can use. The reporting tool will enable downloads to several formats and allows you to create customize reports. Offers much more, like volunteers, events, email blasts and grant programs. **What do you dislike about Neon CRM?** The only thing I have not been able to set up yet is email alerts to let me know when a payment fails. I'm sure there is a way, but I just haven't spent time researching it. **What problems is Neon CRM solving and how is that benefiting you?** We can stay on top of all the donations now and send Thank You emails to the donors automatically **Official Response from Beau Mourer:** > Hey Delores, thanks for leaving us a review! We appreciate all of your praise, it's great to hear that you and your team have been able to utilize a number of our functionalities to streamline your processes. Thanks again! ### 39. Serenity sees value in obtaining the complete value of our supporters. **Rating:** 5.0/5.0 stars **Reviewed by:** Lynette K. | CEO, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** January 09, 2023 **What do you like best about Neon CRM?** We have the ability to access the complete value of our supporters including monetary donations, number of donations, attendance and spend at fundraisers and events, etc. **What do you dislike about Neon CRM?** Would like integration with Auctria auction software as we find it to be superior to options offered at this time. We would also like to have a consignment option for store sales. **What problems is Neon CRM solving and how is that benefiting you?** Knowing the total value of our donors allows us to personally thank large supporters through donor appreciation events and personal phone calls from board members. **Official Response from Beau Mourer:** > Hey Lynette, thanks for your review! It's awesome to hear that Neon CRM helps you extract the value of your supporters, from tracking donations to attendance. We appreciate your integration suggestions, I'll submit this to our product team to see what capability we have on that front. Thanks again! ### 40. Been using Neon CRM for years **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 26, 2023 **What do you like best about Neon CRM?** Event registration - flawless payments - member mailing list **What do you dislike about Neon CRM?** remembering to change the confirmation email after someone registers **What problems is Neon CRM solving and how is that benefiting you?** event registration is so easy especially to export to excel and print out attendance sheet. switching to Neon's new website will make adding events to the websites so easy. **Official Response from Beau Mourer:** > Hey there, thanks for your review! Love to hear how Neon CRM and Websites has helped with event registration. Thanks again for taking the time to leave us a review :) ### 41. Neon has changed the game for us. **Rating:** 4.5/5.0 stars **Reviewed by:** Micah W. | Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 22, 2023 **What do you like best about Neon CRM?** Because of all the Data points, we can track on our constituents. We can better target them with good info/fundraising. Neon has leveled us up big time. Data is always key **What do you dislike about Neon CRM?** Needs a texting service. Wildly disappointing that feature isn't embedded. The email service is missing needed features as well. At least it connects well with outside services for both of these high priority tools **What problems is Neon CRM solving and how is that benefiting you?** Collecting and accessing data **Official Response from Beau Mourer:** > Hey Micah, thanks for the review! It's great to hear that Neon CRM has helped with tracking, understanding, and using your data on constituents. Neon CRM does have an email service built in, if you'd like to learn more about this feature, I recommend checking out our Neon Academy courses on communication. They can help you understand how to begin implementing different types of email comms within Neon CRM! ### 42. A Great CRM Database Company **Rating:** 4.5/5.0 stars **Reviewed by:** Amanda Ayars N. | Assistant Adjunct Professor, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** April 26, 2023 **What do you like best about Neon CRM?** Neon is easy to use, have great support. **What do you dislike about Neon CRM?** We do not utilize all the products always. **What problems is Neon CRM solving and how is that benefiting you?** CRM keeps a great database that we can customize for our needs and house our information all in one spot **Official Response from Beau Mourer:** > Hey Amanda, thanks for your review! We're very appreciative of your kind remarks and continued support! ### 43. NeonOne CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Esmeralda L. | Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 02, 2023 **What do you like best about Neon CRM?** The Neon CRM platform is an all-in-one service. It provides donor tracking, email campaigns, event registrations, and so much more! **What do you dislike about Neon CRM?** The onboarding process can be a bit daunting, however, utilizing your assigned implementation person helps tremendously. **What problems is Neon CRM solving and how is that benefiting you?** Our main issue was we had a very dated donor management process - excel. Now that we are using Neon CRM, we can easily glean more insight about our donors and focus our attention on any missing opportunities with them. **Official Response from Beau Mourer:** > Hey Esmeralda, thanks for the review! We know how daunting it can be migrating data over from a spreadsheet, but once that is taken care of, the reward and insight you can glean from an organized CRM is unmatched! Our implementation team are truly rockstars, glad they've been helpful in your onboarding :) ### 44. NeonOne CRM Review **Rating:** 3.0/5.0 stars **Reviewed by:** Gina H. | Office Coordinator, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 17, 2022 **What do you like best about Neon CRM?** NeonOne is easy to use for constituent and membership management. Building forms for donation pages, etc. is convenient. Neon's various webinars and the NeonOne Academy is helpful. **What do you dislike about Neon CRM?** Setting up thank you emails (really, setting up any emails in global settings) and matching them up with any of the form pages you've built is tricky, and I can't get good customer service when asking for help. I get a generic one-line sentence in return five days later that doesn't answer my question. It would be incredibly helpful to have an actual customer service phone number and team to help walk users through any hiccups within the system. **What problems is Neon CRM solving and how is that benefiting you?** Neon is benefitting me by helping with membership management. **Official Response from Beau Mourer:** > Hey Gina, thanks for leaving us a review! We love hearing how Neon has helped you with constituent and membership management and building forms. It's also great to see that Neon Academy has been a useful resource. Our customer support team is often very busy with service requests, so we know that the response time may not be ideal every time. We are working to make this process more seamless for every user of Neon products. ### 45. A Good CRM Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Dean B. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 07, 2023 **What do you like best about Neon CRM?** Neon CRM helps organize membership very well and generates member reports with ease. I think it's intuitive (for the most part) and as someone who was making use of the platform for the first time, it was very helpful. **What do you dislike about Neon CRM?** I think Neon CRM has a lot of reports that seem on the surface to do what their title implies, but actually generates a different report entirely. I would support changing titles. **What problems is Neon CRM solving and how is that benefiting you?** It's allowing me to move through large lists and generate reports on donors quickly. It helps me quickly find all the information necessary to communicate with other associates of my nonprofit on both customer-facing and donor-facing ends. **Official Response from Beau Mourer:** > Hey Dean, thanks for the review! I'll flag your comment about the report titles to our product team to see what they can do there. But otherwise, it's wonderful to hear that Neon CRM has been useful for you and your team! ### 46. Many options and support available **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** January 09, 2023 **What do you like best about Neon CRM?** There are many options to create processes and workflows in NeonCRM. The ability to automate services such as a donation thank you letter is helpful. There are many videos to watch to help with learning the systems, and the ability to schedule one-on-one support is helpful. **What do you dislike about Neon CRM?** With many options available, there are many things to learn. As with any system, it takes time to learn a new approach to be able to use it to its full functionality. **What problems is Neon CRM solving and how is that benefiting you?** NeonCRM allows us to track all of our donors and volunteers within a system to keep our files organized. It's an all-in-one solution that manages our donations and allows us to create event sign-ups while tracking our volunteer sign-ups. **Official Response from Beau Mourer:** > Hey there, thanks for your review! We love hearing how Neon CRM has been your all-in-one solution for managing donations, events, and stakeholders. It's also wonderful to see that our support options from Neon Academy videos to one-on-one support has been useful. Thanks again for your feedback! ### 47. Why we have come to rely on NEON CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa P. | Executive Director, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 21, 2022 **What do you like best about Neon CRM?** NEON is capable of handling multiple campaigns that involve donations, events, product sales and membership. As it has grown, we have also grown and our data is helping us. **What do you dislike about Neon CRM?** I would like to have more flexibility in letter-writing to individual donors. Right now this is only part of campaign letters and any customization has to be downloaded, modified, and uploaded back as a note. **What problems is Neon CRM solving and how is that benefiting you?** We are a tiny staff so everything we do has to be efficient and reliable. NEON is all that, and is updating forms and emails for more usable content. We are able to do more for our volunteers without stressing out our staff. **Official Response from Beau Mourer:** > Hey Lisa, thanks for the feedback! We love hearing that our platform has helped your team and volunteers streamline your donations, events, sales, and membership. Thanks again! ### 48. Excellent CRM for small nonprofit **Rating:** 5.0/5.0 stars **Reviewed by:** Gibson F. | Executive Director, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 03, 2023 **What do you like best about Neon CRM?** Neon CRM has allowed us to integrate all of our donor, member, contact, and event information in one place. It's pretty intuitive to use, and help/support/training is easy. **What do you dislike about Neon CRM?** So far we're not seeing any downsides. The email features could be a little more robust. **What problems is Neon CRM solving and how is that benefiting you?** Before we had separate systems for contacts, members, donors, and event registrations, not to mention a separate email system; now we just have Neon CRM. **Official Response from Beau Mourer:** > Hey Gibson, thanks for the review! We're glad that Neon CRM has enabled you to streamline many of your processes and platforms into one unified tool. ### 49. I love the continued updates and efficiencies that Neon CRM has done over the years! **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley T. | Founder and CEO, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 01, 2023 **What do you like best about Neon CRM?** Neon CRM developers have stayed engaged with all the changing times of the last 17 years. This keeps this system dynamic and nimble. **What do you dislike about Neon CRM?** The most challenging part of Neon CRM is learning how it works. It is easy after you understand the process. **What problems is Neon CRM solving and how is that benefiting you?** Neon CRM supports program registration, event management, volunteer management, and donor and donation management. It is a one-stop nonprofit CRM that works! **Official Response from Beau Mourer:** > Hey Ashley, thanks for being a loyal user through the years! Our dev team is always listening to user feedback and trying to optimize the experience for all of our users. Great to see that you find Neon CRM nimble and dynamic! ### 50. Easy to learn and able to do the vast majority of things I want it to do **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** January 09, 2023 **What do you like best about Neon CRM?** I like how intuitive it is, as well as how easy it is to ask questions. I appreciate how it streamlines hard processes and saves time. **What do you dislike about Neon CRM?** I'm not the biggest fan of the mail merge or email features. I feel like I can get more complex results through Microsoft Office/an email service. **What problems is Neon CRM solving and how is that benefiting you?** Aggregating donations which I can then pull/sort/analyze. I write a lot of thank you letters, and I appreciate how easy it is to access and pull donation info, and keep notes about specific information to share with others into the future. **Official Response from Beau Mourer:** > Hey there, thanks so much for taking the time to leave us a review! We're thrilled to hear that our platform has been intuitive, functional, and easy to learn. We appreciate your feedback and time, thanks again for being a loyal user of Neon CRM :) ## Neon CRM Discussions - [How do I take a screenshot of my login](https://www.g2.com/discussions/how-do-i-take-a-screenshot-of-my-login) - 1 comment, 1 upvote - [Is there a way to run a report so that every gift that has been made in a specific campaign can be listed with the total amount, instead of individual gifts listed?](https://www.g2.com/discussions/51451-is-there-a-way-to-run-a-report-so-that-every-gift-that-has-been-made-in-a-specific-campaign-can-be-listed-with-the-total-amount-instead-of-individual-gifts-listed) - 1 comment, 1 upvote - [View Neon CRM pricing details and edition comparison](https://www.g2.com/products/neon-one-llc-neon-crm/reviews?page=6§ion=pricing&secure%5Bexpires_at%5D=2026-09-30+15%3A39%3A49+-0500&secure%5Bsession_id%5D=8a92a324-95ea-4aa6-9633-b47caf9b0caf&secure%5Btoken%5D=9da2a4b9dbefd078ac928242074a4b205bcd1739bb2b509fdca89677db991275&format=llm_user) ## Neon CRM Features **Additional Functionality** - Activity Tracking - Social Marketing - Accounting - Customizable Reports - CRM - Customizable Forms - Fund Accounting - Forms Management - Real-Time Analytics - Member Database - Communication Management - Customizable Templates - Budgeting/Forecasting - Mobile Access - Event Scheduling - Donor Management - Attendance Management - Activity Dashboard - Reporting & Statistics - Volunteer Management - Real-Time Reporting - For Nonprofits - Recurring/Subscription Billing - Access Controls/Permissions - Calendar Management - Third-Party Integrations - Customizable Branding - Registration Management - Campaign Management - Event Management - Document Storage - API - Contact Management - Website Management - Credit Card Processing - Membership Management - Data Import/Export - Accounting Integration - Grant Management - Dues Management - Fundraising Management - Customizable Fields **Administration** - Reporting & Statistics - Interaction Tracking - Automation - Donor Profiles - Contribution Tracking - Goal Setting/Tracking **Administration** - User Dashboard - Donor Profiles - Reporting - Templates - Customization - Ad hoc Reporting - Activity Dashboard **Constituent Management** - Constituent Profiles - Online Portal - Donor Communications **Volunteer Management** - Opportunity Listings - Volunteer Tracking - Volunteer Scheduling - Volunteer Profiles - Document Management - Membership Management - Calendar Management - Event Management - Registration Management - Contact Management - Communication Management - Assignment Management - Event Scheduling - Activity Tracking - Time Tracking - Attendance Tracking **Fundraising** - Campaign Management - Online Donation Portal - Event Planning - Recurring Donations - Peer-to-peer Fundraising - Mobile Capabilities - Registration Management - Event Management - Auction Management - Pledge Management - Forms Management - Donor Management - Alumni Management - Volunteer Management - Gift Matching Management - Grant Management - Membership Management - Website Management - Contact Management **Donor Management** - Moves Management - Pledge Tracking - E-Document Storage - Acknowledgments & Communications - Multi-Channel Communication - Donor Management - Receipt Management - Email Management - Volunteer Management - Registration Management - Gift Matching Management - Event Management - Grant Management - Attendance Management - Contact Management - Pledge Management - Forms Management - Campaign Management **Marketing Automation** - Email Marketing - Lead Management - Campaign Management - Marketing ROI Analytics - Registration Management - Email Management - Calendar Management - Donor Management - Volunteer Management - Contact Management - Fundraising Management - Task Management - Forms Management - Membership Management - Workflow Management **Engagement & Communication Tools** - Gamification - Mass Messaging - Donation Pages - Mobile Application - SMS Messaging **Membership Management** - Member Self‑Service Portal - Member Database - Automated Dues & Renewals - Self Service Portal **Marketing** - Email Marketing - Direct Mail Tools **Interoperability** - Event Tracking - Gift Tracking - Fund Accounting - Activity Tracking - Donation Tracking **Workflow Automation** - Donor Prospecting - Data Entry - Task Delegation **Administration** - CRM Integration - Dashboards & Analytics - Third-Party Integrations - Activity Dashboard **Events & Committees** - Committee & Group Management - Event Management & Registration - Calendar & Scheduling Tools - Discount Management - Wait List Management - Event Management - Dues Management - Website Management - Invoice Management - Registration Management - Communication Management - Application Management - Contact Management - Membership Management - Newsletter Management - Fundraising Management - Event Calendar **Additional Functionality** - Search/Filter - Mobile Access - API - Document Storage - For Nonprofits - CRM - Surveys & Feedback - Member Directory - Customizable Forms - Self Service Portal - Customizable Fields - Customizable Reports - Personalization - Reminders - Customizable Branding - Access Controls/Permissions - Reporting & Statistics - Summary Reports **Additional Functionality** - Online Giving - Summary Reports - Mobile Access - Email Marketing - Customizable Forms - Customizable Branding - Historical Trend Analysis - API - Recurring Giving - Customizable Fields - Reporting/Analytics - For Nonprofits - Recurring/Subscription Billing - Mobile Giving - Customizable Reports - Event Ticketing - Third-Party Integrations - Campaign Planning - Access Controls/Permissions - Personalization - Credit Card Processing - Payment Processing - Data Import/Export **Additional Functionality** - Mobile Giving - Accounting Integration - Online Forms - Dashboard - Recurring Giving - Customizable Reports - Mobile Access - Customizable Branding - Event Scheduling - Email Reminders - Credit Card Processing - CRM - Electronic Payments - ACH Payment Processing - Social Media Integration - Campaign Analytics - Access Controls/Permissions - Customizable Fields - Customizable Forms - Third-Party Integrations - API - For Nonprofits - Payment Processing - Data Import/Export **Reporting & Analytics** - Reporting - Dashboards - Automated Reports - Summary Reports - Customizable Reports **Financial & Operational Tools** - Integration With Accounting Tools - Email Marketing & Automated Communications - Online Payments & Invoicing - Reporting & Analytics - Website Integration **Additional Functionality** - Activity Dashboard - Personalization - Customizable Branding - Email Reminders - Member Accounts - Email Marketing - Event Ticketing - CRM - Activity Tracking - Customizable Reports - Document Storage - Credit Card Processing - Job Board - Customizable Templates - Customizable Forms - Email Templates - Reporting & Statistics - API - Member Directory - Recurring/Subscription Billing - Surveys & Feedback - Reminders - Payment Processing - Enrollments/Onboarding - Data Import/Export - Access Controls/Permissions - Membership Signup - Member Types - Search/Filter **Integrations** - Accounting - Fundraising - Grant Management - Sales POS - Event Management **Additional Functionality** - Donation Tracking - Data Import/Export - Customer Database - Task Scheduling - Email Templates - API - For Nonprofits - Real-Time Notifications - Access Controls/Permissions - Contact Database - Customizable Fields - Email Tracking - Interaction Tracking - Activity Tracking - Reminders - Campaign Planning - CRM - Document Storage - Mobile Access - Campaign Segmentation - Customizable Forms - Customizable Templates - Reporting & Statistics - Credit Card Processing - Web Forms ## Top Neon CRM Alternatives - [Bonterra EveryAction](https://www.g2.com/products/bonterra-everyaction/reviews) - 4.3/5.0 (284 reviews) - [Virtuous CRM+](https://www.g2.com/products/virtuous-crm/reviews) - 4.3/5.0 (280 reviews) - [Bloomerang CRM](https://www.g2.com/products/bloomerang-crm/reviews) - 4.6/5.0 (912 reviews)