--- title: Neon CRM Reviews meta_title: 'Neon CRM Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 431 reviews by the users' company size, role or industry to find out how Neon CRM works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 431 scale: '5' date_modified: '2026-07-17' parent_category: name: Nonprofit url: https://www.g2.com/categories/nonprofit --- # Neon CRM Reviews **Vendor:** Neon One, LLC **Category:** [Nonprofit CRM Software](https://www.g2.com/categories/nonprofit-crm) **Average Rating:** 4.2/5.0 **Total Reviews:** 431 ## About Neon CRM Neon CRM is the nonprofit relationship management platform that empowers small and midsize nonprofits to make and maintain the personal connections that drive real, long-term growth. Instead of juggling disconnected tools and spreadsheets, your team can manage fundraising, communications, events, and supporter data in one intuitive, modern platform—giving you a complete view of every supporter relationship. With all your data and tools in one place, Neon CRM provides a true 360° view of your supporters. You can see how donors give over time, how volunteers engage, and how participants show up across campaigns and events. This insight makes it easier to spot opportunities, like turning a first-time donor into a monthly supporter or nurturing a long-time volunteer into a future major giver. Neon CRM’s powerful fundraising tools help you raise more while building a stronger, more connected community. Create flexible, conversion-friendly donation forms, run targeted campaigns, and grow a sustainable recurring giving program. Engage supporters with built-in tools for peer-to-peer fundraising, volunteer management, memberships, and events—all fully connected to your donor data so every interaction deepens the relationship. As your organization grows, Neon CRM helps ensure you’re always communicating with purpose. You can easily set up automated welcome series, timely thank-you messages, and thoughtful re-engagement emails that feel personal and authentic. These automations save your team hours of manual work while ensuring supporters receive the right message at the right time—strengthening trust and increasing donor loyalty. Putting personal connections first leads to measurable results. Nonprofits using Neon CRM see an average donation growth of 33% in their first year. By unifying data, reducing manual work, and enabling more meaningful engagement, Neon CRM helps organizations grow without losing the human touch that makes their mission matter. Free live chat, email, and phone support are included with every Neon CRM plan! With a dedicated U.S.-based support hub, 24/7 intelligent troubleshooting, faster response times, and expanded weekend availability, Neon One now provides industry-leading customer support. At Neon One, we believe your technology should grow with you. That’s why Neon CRM offers fair, affordable pricing on a sliding scale based on your organization’s revenue, not the number of contacts in your database. You can focus on building relationships and increasing impact, confident that your platform is designed to support you at every stage of growth. ## Neon CRM Pros & Cons **What users like:** - Users commend the **ease of use** of Neon CRM, appreciating its intuitive design and swift navigation for all team members. (56 reviews) - Users value the **intuitive design and comprehensive features** of Neon CRM, making nonprofit management seamless and effective. (43 reviews) - Users praise the **responsive and caring customer support** of Neon CRM, enhancing overall satisfaction and experience. (33 reviews) - Users praise Neon CRM for its **responsive support and efficient donor management** , making record creation and donation entry seamless. (33 reviews) - Users appreciate the **all-in-one solution** of Neon CRM, simplifying nonprofit tasks for better efficiency and ease of use. (22 reviews) - Users find Neon CRM **intuitive and user-friendly** , enhancing their experience with effective training and dedicated support. (22 reviews) - Reporting (21 reviews) - Donations Management (20 reviews) - Continuous Improvement (19 reviews) - Report Generation (17 reviews) **What users dislike:** - Users find the **difficult learning** curve challenging, often needing additional training and support to navigate advanced features. (20 reviews) - Users find Neon CRM's reporting and event management features **not intuitive** , leading to confusion and inefficiency in usage. (20 reviews) - Users find Neon CRM **lacking essential features** , as many functionalities require manual setup and have limitations. (16 reviews) - Users find the **missing features** in Neon CRM frustrating, limiting their ability to manage data effectively and efficiently. (16 reviews) - Users struggle with **inefficient reporting** , finding the updated features complicated and challenging for non-experts to navigate. (15 reviews) - Users find the **poor reporting** of Neon CRM challenging, requiring extensive filtering and setup for desired outcomes. (14 reviews) - Learning Curve (13 reviews) - Users find the **report generation** process challenging due to unavailable filters and a steep learning curve. (12 reviews) - Clunky Interface (11 reviews) - Users report frustrations with **poor customer support** , citing long wait times and inadequate assistance even with a subscription. (11 reviews) ## Neon CRM Reviews ### 1. A powerful and technical CRM suite **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2023 **What do you like best about Neon CRM?** Neon is a great place to centralize all constituent data instead of maintaining separate databases for each category of constituent. Its reporting tools make it easy to communicate with disparate groups of people in our community, and it's very useful to have a "relationship at a glance" on each constituent's profile. We use Neon every day whether it's to send weekly e-newsletters to our volunteers, assess our progress on fundraising goals, or to create event bookings for educational programming. **What do you dislike about Neon CRM?** Neon can be overly technically complex or unintuitive for back-end users who do not have some familiarity with tech. With power and lots of functionality comes complexity, and more work can be done to make the user experience more elegant. That being said, Neon has an excellent feedback forum, monthly product updates, and generally responsive customer service. **What problems is Neon CRM solving and how is that benefiting you?** Neon CRM gathers our constituency into one database, which streamlines operations greatly. **Official Response from Beau Mourer:** > Hey there, thanks so much for your review! We always love hearing how our users' lives have become easier through Neon CRM. Streamlining your operations into one database can be invaluable and free up more time for your team to focus on what matters most, your mission! Thanks again for the review :) ### 2. Good all-in-one solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2024 **What do you like best about Neon CRM?** the web pages open quickly, very easy to move around the platform **What do you dislike about Neon CRM?** it's difficult to find articles needed in the support portal because there is just so much information and the search term engine is not very intuitive. That said, the chat support is great. **What problems is Neon CRM solving and how is that benefiting you?** we were able to combine our outdated database with our quickbooks financial data to have an all-in-one platform that would keep our donors and volunteer information updated at all times. Extremely difficult to do otherwise, since the majority of donors are volunteers also. It's cut a large amount of our routine processes in half time-wise. **Official Response from Beau Mourer:** > Hey there, thank you for the review! Glad to hear that Neon CRM has helped you combine your donor database and quickbooks financial info into one platform. Plus, hearing how you cut the time it takes to complete your processes in half is incredible! Thanks again :) ### 3. It is a fine membership & donation database for our nonprofit organization. **Rating:** 4.0/5.0 stars **Reviewed by:** Mary Catherine C. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2023 **What do you like best about Neon CRM?** The stability of the software and the ability to create detailed reports. I really like the email function as I can send nice loooking emails to our members and donors, then watch the open rate and get statistics on the email success. **What do you dislike about Neon CRM?** Our dababase has many duplicates. I inherited it and am not sure why we have so many duplicates, most are empty records. Removing the duplicates is tedious and at times difficult. **What problems is Neon CRM solving and how is that benefiting you?** Neon CRM acts as the database for general donations and membership. In an ideal world it would also be a fundraising event software in which I can register guests and create systems for auction payments. **Official Response from Beau Mourer:** > Hey Mary Catherine, thank you for the review! Glad to hear that you've been able to create detailed reports and emails for your members and donors. It sounds like you may be having some troubles with duplicate accounts, so I've added a collection of related support articles below. Hopefully you're able to find something useful in there! Thanks again for your review :) ### 4. Getting better **Rating:** 3.5/5.0 stars **Reviewed by:** Kim L. | Memership Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2023 **What do you like best about Neon CRM?** I enjoy the monthly update zoom presentations. **What do you dislike about Neon CRM?** We pay extra for trainng when needed. I wish we could call and get help in the moment. Having to schedule a 15-30 minute session is incnvenient. When Neon first came out, communication and assistance was much easier. Why pay extra, I barely use and am more than likely directed to the Support Center. What would take 5 minutes on the phone, takes much longer in the Academy etc. The end result is that I move pon without using the NeonOneCRM to its capabilites and we're paying for a service I barely use becouse the procees is too complicated. **What problems is Neon CRM solving and how is that benefiting you?** Membership and Donor management **Official Response from Beau Mourer:** > Hey Kim, thanks for your review! It's great to hear that you enjoy our monthly release webinars, we get a lot of great feedback on those. A couple other support options that you could try out are our live group trainings and our open office hours. I think might be useful you, and you may not even need to continue paying for the extra training! You can access the calendar of trainings and offices and register at the link below. Thanks again :) ### 5. Everything that a non-profit needs in one place **Rating:** 5.0/5.0 stars **Reviewed by:** Husam A. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 05, 2024 **What do you like best about Neon CRM?** All of our organizational needs to manage donors, memberships, events and more are in one place. Enter pledges and taking payments are very intuitive. **What do you dislike about Neon CRM?** It lacks the ability to have a self-service kiosk at our center to take donation. **What problems is Neon CRM solving and how is that benefiting you?** Very useful in managing donations, memberships and events. **Official Response from Beau Mourer:** > Hey Husam, thanks for the review! Awesome hearing how Neon CRM has been meeting your needs for managing donors, memberships, events, and pledges. Thanks again :) ### 6. Good database management for our non-profit organization **Rating:** 4.0/5.0 stars **Reviewed by:** Bill H. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2023 **What do you like best about Neon CRM?** Flexible design of event registrations and email communications. Ability to generate custom reports for anything we need. **What do you dislike about Neon CRM?** Store module is too expensive. It should have levels that would allow selling small promotional items with very low annual sales amounts. **What problems is Neon CRM solving and how is that benefiting you?** We did not previously have on-line presence. Since implementing Neon with online membership, we have significantly increased our membership. Further, it has provided an easy way for our members to contact us and for us to contact our members. It has also allowed us to segment our membership by geographic regions making it easier to tailor events and promotions to different areas of the country, **Official Response from Beau Mourer:** > Hey Bill, thank you for your review! We love hearing how organizations are able to establish an online presence and increase their membership with the help of Neon CRM, and make their processes for communicating with members easier. Keep it up! Thanks again :) ### 7. Neon works well **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Religious Institutions | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2023 **What do you like best about Neon CRM?** We've found Neon has supported our organizations needs for donation tracking. I like the global systems page, it makes it easy to jump to whatever area I need to work in for setup and editing. I also like the way the donors is organized. **What do you dislike about Neon CRM?** I wish Neon let us update the expiration date on cards only. I haven't found a way to do this. Each time a donor has an expiring card I have to enter the entire card again, which is a headache for the donor. The last system we used allowed us to update only the expiration date, as long as we have the extra code. Other than that, I love Neon. **What problems is Neon CRM solving and how is that benefiting you?** Our donor info is easy to find, duplicates easy to merge, and reports are fairly easy to create. Our past system struggled with those areas. **Official Response from Beau Mourer:** > Hey there, thank you for your review! I'm glad that you have found Neon CRM useful for your donation tracking, and appreciate the global systems. I think your idea around updating card expiration dates is great, and I would encourage you to submit it to our Suggestions Portal (you can do so at the link below). Our team is constantly reviewing our clients' ideas and updating them with the ones we can move forward with. Thanks again for your review :) ### 8. Easy to use! **Rating:** 4.5/5.0 stars **Reviewed by:** Becca S. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2023 **What do you like best about Neon CRM?** Neon is easy to use and for us, everything is all in one place - donations, memberships, event registration, email marketing. We also have an integration with Ujoin for our advocacy efforts. All the data is together. Most things are customizable, so it's easy to set up what works best for your organization. **What do you dislike about Neon CRM?** I wish the forms were more robust and could be placed directly on our website versus another link to click on. **What problems is Neon CRM solving and how is that benefiting you?** We had to switch CRMs because our previous one was ending. Our previous system treated everything as a donation, but Neon differentiates between registration, membership, and donation. **Official Response from Beau Mourer:** > Hey Becca, thank you for the review! Glad to hear that your org has been able to consolidate all of your data into one place, and differentiate types of revenue. Thank you again :) ### 9. Ideal CRM for Small Nonprofits **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2023 **What do you like best about Neon CRM?** Neon CRM is the ideal CRM for small nonprofits. It is relavtivly easy to implement, to learn to use, very customizable and afforadable. It has definitely changed the way that organization operated and has implemented significant efficencies. Many other CRM's might be more powerful, but they take a tremendous amount of staff and financial resources to full implement. I have gotten organizations up and running on Neon in a week, and they are able to maintain it by themsleves once trained. **What do you dislike about Neon CRM?** There are some features that are missing in Neon, especially when using custom fields. Creative workarounds can be implemented, but I do hope those updates are eventually put in place. The customer support sometimes take a bit of time to respond. **What problems is Neon CRM solving and how is that benefiting you?** Tracking donors, clients and volunteers and streamlining processes to create efficencies and reduce wasted time. **Official Response from Beau Mourer:** > Hey there, thank you for your review! This is music to our ears---we love hearing how organizations are able to become more efficient and get up and running on Neon CRM quickly. Keep it up! Thank you again for your review :) ### 10. Full-service CRM **Rating:** 4.5/5.0 stars **Reviewed by:** Daniel W. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2023 **What do you like best about Neon CRM?** We chose NeonCRM over its comnpetitors because of how many in-house features it had. It was the only product that could meet all of our needs for a CRM solution. **What do you dislike about Neon CRM?** If you work with a program long enough, you can gind the spots that don't work as well as you would like, but overall, this is a very robust, functrional and effective system. **What problems is Neon CRM solving and how is that benefiting you?** We needed event management, membership management, and donor databse solutions. Neon CRM has them all included. I only needed to learn one system rather that three separate systems and try to cobble them all together. **Official Response from Beau Mourer:** > Hey Daniel, thank you for your review! Having a system to meets all of your needs in one place is so helpful---it reduces the number of systems you need to learn, support teams you need to reach out to, and fewer vendors/payments to manage. So glad Neon CRM is meeting all of your organization's needs! Thanks again for the review :) ### 11. A powerful system for a small nonprofit at an affordable price. **Rating:** 5.0/5.0 stars **Reviewed by:** Kathryn M. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2023 **What do you like best about Neon CRM?** Having moved from a CRM that was mostly hard-coded and charged for any "extras", we love Neon for its flexibility. The "global settings" allow us so much control over our system. In many places it is possible to change display names, customize forms and fields, and make it usable for us without extra cost. In addition, their customer support is outstanding - responsive and knowledgeable. And one of the most impressive services is a Suggestion Portal, where users can contribute ideas to improve the product. Neon actually reads and responds there, and IMPLEMENTS changes that receive more upvotes. I've never seen another software vendor that is this responsive to its customers and debutes improvements monthly. Neon was an excellent choice for our small organization, providing tools that will serve us well for years at a price that is not breaking out budget. It has saved us innumerable hours in both frustration and staff time, offsetting that cost. **What do you dislike about Neon CRM?** Not much. At times the processes are not intuitive, but the answer is almost always found in the Support Center or via support chat. There is a bit of a learning curve for filtering reports, but that is balanced by a strong ability to create custom reports. One current limitation is the lack of add-on purchases for events and memberships (i.e. t-shirts, publications, etc.), although we understand that is on the development track. We normally find work-arounds for any deficits, although far less necessarythan with our old system. **What problems is Neon CRM solving and how is that benefiting you?** Neon has helped us integrate data across our operations, centralizing transactions for membership, events, fundraising, and accounting. We also now have access to virtually any report we can think of, making that data far more useful in meeting our goals and operational objectives. **Official Response from Beau Mourer:** > Hey Kathryn, thank you so much for your thoughtful review! We're so glad that Neon CRM has given your team the tools to save time, money and frustration. Our support team and other support resources are so helpful, so its wonderful to hear how they have been useful for your team :) ### 12. Neon has been very helpful **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2023 **What do you like best about Neon CRM?** Neon support is amazing! They are very helpful and will find a solution to your needs. Adding donations is an easy process. **What do you dislike about Neon CRM?** I haven't gotten to use the new events update and this may now be included. In the past I have found setting up events and campaigns to be challenging. If it were more congruent allowing all aspects of set up to be inside one event builder or campaign builder would make it much better. what made it difficult is having forms in a different window and then making sure the forms are with the correct campaign or event made this part of Neon more challenging. As stated before the new update may include this. **What problems is Neon CRM solving and how is that benefiting you?** Neon allows us to easily track or donations. Reports are obtained easily and are downloadable. **Official Response from Beau Mourer:** > Hey there, thank you for taking the time to leave us a review! I'll be sure to relay your kind words to our support team, they always love hearing from satisfied customers! Thanks again :) ### 13. Jack of all Trades, Master of None **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2023 **What do you like best about Neon CRM?** I appreciate that I only need to use one platform for all of my needs. **What do you dislike about Neon CRM?** The longer you use one tool or feature of Neon CRM, the more you realize its limitations or inconsistencies. I once loved reports, and now I realize that it has logic flaws. I once loved events but now I realize it has flaws with attendance lists, waitlists, and registration information. Workflows are great but not very intuitive and limited in number available. Fomrs look good but have limited capabilities. All of Moved management could look nicer and be more intuitive. Membership and Donations can be tricky to untangle. Neon CRM can do A LOT but it can't do anything impressively well. **What problems is Neon CRM solving and how is that benefiting you?** Offering software that includes event management, membership, reporting, and forms all in one place. **Official Response from Beau Mourer:** > Hey there, thanks for the review! It sounds like your org has been able to centralize all of your crucial processes into one platform--event management, membership, reporting, forms, and automation capabilities. If you have any ideas on how to improve in the areas that you mentioned, I encourage you to submit those to our Suggestions Portal. Our team will review those and update you if those are things that we can move forward with releasing in the future. Thanks for your review :) ### 14. Overall Good, Empowering Product **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2023 **What do you like best about Neon CRM?** NEON CM has an incredible number or options to customize things. I have yet to discover all the ways we can utilize the CRM. It has been easy to integrate with our website as well as migrating to the NEON Website. **What do you dislike about Neon CRM?** Some of the features are not found in logical places. Customizing forms must be done from different locations on the dashboard (campaign vs forms vs old forms page). There is so much and it's not always easy to find. We also would like to send invoices that have a pay link included. We'd also like to allow registrants for an event to update their registration (name of attendees for example). **What problems is Neon CRM solving and how is that benefiting you?** Fundraising, donation tracking and events is our primary use of the CRM. **Official Response from Beau Mourer:** > Hey there, thanks so much for the review! Glad to hear that you've found Neon CRM's customization, fundraising, events, and donation tracking capabilities useful for your org + that you've migrated to Neon Websites seamlessly! Thanks again :) ### 15. Solid solution for a variety of needs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2024 **What do you like best about Neon CRM?** Integrated donations, CRM, event management, the works! At a solid price, with really good on-demand support from excellent staff. Also really good proactive updates and improvements. **What do you dislike about Neon CRM?** It can do so much that it's inevitably complicated for staff that don't need all the features. We are also caught in the event module upgrade, where our needs are too complex for the new system but the legacy system is still clunky...but I anticipate this being resolved soon. **What problems is Neon CRM solving and how is that benefiting you?** It's our go-to for tech! **Official Response from Beau Mourer:** > Hey there, thanks for your review! Love love love hearing that Neon CRM is your "go to" for tech--that means we're doing something right! Thanks again :) ### 16. Neon has been the backbone of our non-profit for over a decade **Rating:** 5.0/5.0 stars **Reviewed by:** Jon T. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Neon CRM?** Neon CRM is made for non-profits. I like that we can push unique communications to specific segments of our supporters. Neon also connects with countless API's so that we can keep up with new technology and meet our staekholders where they are. Neon's tech support is incredible too, that makes a huge difference! **What do you dislike about Neon CRM?** We would like more templates for our communications (i.e. newsletters, etc.) **What problems is Neon CRM solving and how is that benefiting you?** Neon CRM keeps us informed of our donors and helps us engage with them efficiently and thoughtfully. **Official Response from Beau Mourer:** > Thank you so much for your review, Jon! Segmentation of your database and customized messaging is crucial to connecting with donors in a meaningful way, and it's incredible hearing how your organization has been able to achieve this through Neon CRM. Our support team will love hearing this feedback as well. Thanks again for such a rave review :) ### 17. Good customer service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2023 **What do you like best about Neon CRM?** It's easy to learn and use. A new employee was fully engaged with the platform, and productive within a few days. I've always been pleased with Neon's customer service. **What do you dislike about Neon CRM?** Survey forms have upload limitations. We needed to add a link to a recorded webinar and a PDF of the presentation. The webinar was uploaded to YouTube so that created the link. The link to the PDF was then added in the confirmation email. This created a two-step process for our constituents rather than a simple one. **What problems is Neon CRM solving and how is that benefiting you?** The intergration of NeonPay was a huge improvement. We no longer have to use a second platform for processing payments. Accounts are created which saves time. I also like that orders can be processed at an in-person event. **Official Response from Beau Mourer:** > Hey there, thank you for your review! Love hearing how folks are able to onboard to the platform easily and that our customer support has been helpful! Thanks again :) ### 18. Works well for the most part **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2023 **What do you like best about Neon CRM?** It is easy to create electronic links to register for our events Relatively straightforward to use Tech support articles and tutorials generally useful for learning new areas Was easy for new users to learn to use the Store functions for our native plant sale **What do you dislike about Neon CRM?** It's a bit clunky Customer support has gotten much slower over the years Synchronization with Constant Constant seems to have issues Duplicate Management tool has limited usefulness **What problems is Neon CRM solving and how is that benefiting you?** Great at keeping track of who registered online for our events Good at keeping track of our volunteers and hours (self-input), though the timesheet functions are very clunky Great at keeping track of donations made online Great at sending out automated thank you emails to donors or product purchasers **Official Response from Beau Mourer:** > Hey there, thanks for the review! Sounds like your org is having a pretty positive experience using Neon CRM for events, your store, volunteers, tracking donations, and automated thank you notes, that's wonderful to hear! Thanks again for your feedback :) ### 19. Neon CRM **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2024 **What do you like best about Neon CRM?** The information for an event all on one screen. **What do you dislike about Neon CRM?** Difficult to learn how to navigage with so many features. **What problems is Neon CRM solving and how is that benefiting you?** Difficulty with previous system having tech issues. **Official Response from Beau Mourer:** > Hey there, thanks so much for your review! Glad Neon CRM has been helpful for your event management :) ### 20. A multi-solution product with great customer service **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2023 **What do you like best about Neon CRM?** A robust CRM with an event registration meets out needs. Generating reports is pretty easy (but a basic understanding of how data bases work will be helpful). Good integration with other apps like Mailchimp. I use Neon pretty much weekly, and often, several times a week. Getting started with Neon took some time, but there were plenty of written and video tutorials to help. **What do you dislike about Neon CRM?** Great customer service, but sometimes it is hard to get a timely response. We pay for phone support, but more than not, get a recording and have to leave a message. I think they are working on that and understand that it may be an industry wide problem. **What problems is Neon CRM solving and how is that benefiting you?** Donor-giving patterns. **Official Response from Beau Mourer:** > Hey there, thank you for the review! Sounds like your org is putting our events module, reporting and analytics features, integrations, and support resources to good use. Keep up the good work! Thank you again for your review :) ### 21. NEON One is a really useful tool for nonprofit management, but there is a lot to learn. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2023 **What do you like best about Neon CRM?** NEON One helps with managing our memberships, including email and fundraising campaigns. Automated replies help save time as our volunteers would have a hard time doing this task in a timely manner. **What do you dislike about Neon CRM?** Sometimes it's difficult to figure out how to accomplish a task, especially when I don't know the correct term used by NEON. That makes searches difficult and it can create frustration. **What problems is Neon CRM solving and how is that benefiting you?** NEON maintains a database that remembers which members should or should not receive mail and maintains addresses, which is super helpful. The email campaigns work well to let our members know about current happenings with our organization. The problem is that, with older members, they don't always check email. **Official Response from Beau Mourer:** > Hey there, thank you for your review! Sounds like your organization is seeing a lot of use with managing your memberships, email comms, fundraising campaigns, and automating tasks, amazing! Thanks again :) ### 22. Consistent and relevant improvements **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Architecture & Planning | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2023 **What do you like best about Neon CRM?** I really like the trainings in Neon CRM, the tracking capabilities and the access to support quickly. I also like the recorded webinars for updates and I have noticed a great improvement monthly with the new product updates and that is very exciting. I use it daily and am glad to have the dashboard with stats. **What do you dislike about Neon CRM?** I think the reporting features still have some improvements with how to narrow things down. I think they could be a bit more user friendly and allow you to control more. **What problems is Neon CRM solving and how is that benefiting you?** It keeps track of all our contacts so we can run reports to send them letters, keep up with donations and memberships. **Official Response from Beau Mourer:** > Hey there, thank you for the review! Glad to hear that you've found our trainings, support team, and webinars useful. We're constantly updating our product based on feedback from our clients, so it's always great to hear that you all appreciate them! Thanks again :) ### 23. Great service; great value; user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Weston W. W. | Director, Finance & Information Management, Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2023 **What do you like best about Neon CRM?** Great product for small nonprofit with limited staff; setup was easy; helpful online training modules and Q&A; support has been great **What do you dislike about Neon CRM?** Only thing I could think of would be if some of the online training was more detailed. **What problems is Neon CRM solving and how is that benefiting you?** First time our organization has used CRM; it is enabling us to professionalize our fundraising & donor management/communication; started using in late Jan. 2023; our donations up over 50% so far this year **Official Response from Beau Mourer:** > Hey Weston, thank you for the review! Glad to hear your organization has been having a positive experience with Neon CRM, our online training modules, and our support team! Thanks again :) ### 24. Giving Tuesday Tool Kit a godsend **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2023 **What do you like best about Neon CRM?** I love that Neon CRM is more than just a fundraising/finanacial platform. The additional assets offered to clients like the Giving Tuesday toolkit with mail and email templates, schedules, etc. was a godsend and helped us raise the most we have for a Giving Tuesday. **What do you dislike about Neon CRM?** Some bugs in the event registration application including not being able to apply a discount to each individual iticket purchased only the toal purchase, and when putting multiple event dates on a registration form to choose from, allowing someone to choose all the dates listed and only be charged the fee for one date. **What problems is Neon CRM solving and how is that benefiting you?** Organizing our grants income and individual donations **Official Response from Beau Mourer:** > Hey there, thank you for the review! It is music to our ears to hear our users talk about our ecosystem of resources, apart from just our products. We spent a lot of time creating and compiling the resources for the GivingTuesday Resource Center, and we're sooo happy that you and your team have found them useful. It's sounds like you've had a really successful GT this year, and we'd love to follow up with you and feature your org in one of our client stories! If you'd be interested in chatting with our team, please reach out to me to get some time on the calendar (bmourer@neonone.com). Thank you again for taking the time to leave us a review :) ### 25. Why We Use Neon **Rating:** 5.0/5.0 stars **Reviewed by:** Richard S. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2023 **What do you like best about Neon CRM?** Flat fee for unlimited users. Tiered pricing model so only pay for what we need. **What do you dislike about Neon CRM?** We don't own or develop the software so we are at the mercy of Neon for feature updates or bug fixes. Not as Web 2.0 friendly in certain features. **What problems is Neon CRM solving and how is that benefiting you?** Data is always available with an internet connection. Ease of updating data on any web enable device - computer, laptop, phone, tablet, etc. **Official Response from Beau Mourer:** > Hey Richard, thank you for your review! We have spent a lot of time ensuring that our pricing model works for nonprofits, and I'm glad to hear that your organization appreciates that. Thanks again for the review :) ### 26. Neon works for us **Rating:** 3.0/5.0 stars **Reviewed by:** Malinda J. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2023 **What do you like best about Neon CRM?** It's a solid CRM tool and meets our needs for most tasks **What do you dislike about Neon CRM?** I would like the volunteer module to be updated so that we could use it more. It is currently cumbersome to enter time and offer volunteer opportunities for people to sign up for. **What problems is Neon CRM solving and how is that benefiting you?** We use Neon CRM to ensure we have all donations recorded and acknowledged. **Official Response from Beau Mourer:** > Hey Malinda, thank you for your review! Glad to hear Neon CRM is working for your organization. Thanks again :) ### 27. Neon grows with us as we share our needs. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** February 29, 2024 **What do you like best about Neon CRM?** Neon gives us a secure place to store important donor and and instrument data. **What do you dislike about Neon CRM?** Generating reports especially end of year has been difficult. Building system emails and letters was pretty labor intensive but I've learned a lot and enjoy it now. **What problems is Neon CRM solving and how is that benefiting you?** Maintaining our donor information, getting them receipts quickly and efficiently, accepting and recording donations online, event management **Official Response from Beau Mourer:** > Hey there, thanks for your review! Glad to hear that Neon CRM has been helpful in organizing and maintaining your donor information, receipts, and events. Awesome! Thanks again :) ### 28. Learning as I go **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2023 **What do you like best about Neon CRM?** I have appreciated all the learning videos and tips given as I didn't have anyone to train me when I began using the program. I've learned everything through the Neon videos. **What do you dislike about Neon CRM?** I would say it's not always intuitive on how to get from one part to another - setting up a campaign, then email campaign, I felt like there were some repetitive steps. Also, I've had some trouble with reports and trying to create reports with specific identifiers. A lot of trial and error. **What problems is Neon CRM solving and how is that benefiting you?** Fundraising tracking and we plan to have an event and sell tickets and will use the Neon system. **Official Response from Beau Mourer:** > Hey there, thanks for your review! We're glad to hear that our training modules and courses have been useful for you. If there's anything you need specific support with, don't hesitate to reach out to our customer support team! Cheers :) ### 29. It has been a good product for our small nonprofit **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Public Policy | Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2023 **What do you like best about Neon CRM?** Automatic membership reports and automatic renewal reminders have been very useful for us. The new donation forms are very attractive and offer great tools for sharing campaigns/showing progress. Support is generally accessible **What do you dislike about Neon CRM?** Events registration is still a little clunky and lacks some integrations with system emails, I would like an easy way to chose a campaign or system email and send it to a single user. **What problems is Neon CRM solving and how is that benefiting you?** It helped us create a meaningful, useable, more comprehensive record of our donors and our members. It allowed us to allocate staff time to program work instead of donation records management. **Official Response from Beau Mourer:** > Hey there, thanks for your review! Nothing beats hearing how organizations have more time to spend on the important stuff, like programs, because Neon CRM has consolidated their operations and administrative work. Bravo! Thanks again for your review :) ### 30. Startup Community Center **Rating:** 4.0/5.0 stars **Reviewed by:** Marcus F. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2023 **What do you like best about Neon CRM?** Neon has been able to centralize our people and event tracking. We will be adding financial tracking next and look forward to working with the team. **What do you dislike about Neon CRM?** There is a lot the Neon can do that I don't or probably won't use. It would be nice to get those off the menus and options. But I really think there is a piece there connected to how little I currently know about all Neon's features. It's been a good experience. **What problems is Neon CRM solving and how is that benefiting you?** How and where to centralize people, communications, and event tracking. So far, it has done that. **Official Response from Beau Mourer:** > Hey Marcus, thank you for your review! It's awesome learning how organizations are able to centralize their supporters, events, data, and processes into one platform. Best of luck with your next venture, financial tracking! Thanks again :) ### 31. Very helpful and detail focused sales team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Religious Institutions | Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2023 **What do you like best about Neon CRM?** Neon is extremely helpful for our organization because it enables us to organize our information, pull clean reports, and keeps our data in one place. **What do you dislike about Neon CRM?** There is a lot that Neon can do - which means there is a lot to learn. It has been a slow process getting our team to be familiar with the many functions. **What problems is Neon CRM solving and how is that benefiting you?** It is helping us keep our donors and event participants in the same database so that we can strategize and track how we convert participants to donors and vice versa. **Official Response from Beau Mourer:** > Hey there, thanks so much for your review! It's awesome hearing how your org is able to consolidate all of your pertinent data into one place, organize it how you want, and pull useful reports and analytics. Thanks again :) ### 32. Great tool for nonprofit support **Rating:** 4.0/5.0 stars **Reviewed by:** Sara C. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2023 **What do you like best about Neon CRM?** It's everything in one place and easy to access. If you have a need you can usually find a way to solve it with the tools provided. **What do you dislike about Neon CRM?** Not enough time to manage and duplicate. **What problems is Neon CRM solving and how is that benefiting you?** Neon allows us one place to put everything about all donors, individuals we serve and volunteers **Official Response from Beau Mourer:** > Hey Sara, thank you for your review! Great to hear that Neon CRM is helping your org bring everything into one platform and that our support resources have been helpful. Thanks again :) ### 33. One CRM for a small non-profit offered big savings in time & energy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2023 **What do you like best about Neon CRM?** We combined three databases from Excel and Access software into one CRM. This ability to see donors, program recipients, and prospects all in one dataabase is priceless! The data access is intutitive even for board members who do not have data base management experience. **What do you dislike about Neon CRM?** The conversion time was extensive and involved several staff and board members for data cleaning efforts. **What problems is Neon CRM solving and how is that benefiting you?** Neon CRM allows us to combine donor, students, and prospect database. This helps us see relationships that were not evident when each constituency had their own database. **Official Response from Beau Mourer:** > Hey there, thanks so much for your review! I'm sure switching from three separate platforms to a single all-in-one system made things much clearer and easier to navigate. Glad Neon CRM has been working well for you and your team! Thank you again :) ### 34. An easy and approachable, but still powerful CRM system **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2023 **What do you like best about Neon CRM?** It's easy enough for most staff to understand basic features and use the platform as needed. Yet, power users will find enough options to build a bespoke solution that works for your needs. **What do you dislike about Neon CRM?** The interface between campaigns and funds, and how they are receipted, takes a little bit of learning. Also the pledge tracking and collection process could be improved. **What problems is Neon CRM solving and how is that benefiting you?** It allows us to trak all of our donations and ensure that donors receive credit. And, we can analyse data to see where and from whom our funding is coming. **Official Response from Beau Mourer:** > Hey there, thanks for taking the time to leave us a review! It's wonderful to hear how your org is tracking donations and ensuring that donors receive the appropriate credit + how you're analyzing the data to gain actionable insights with Neon CRM. Thanks again! ### 35. NEON works well for our small foundation **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Philanthropy | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2023 **What do you like best about Neon CRM?** Easy to use, lots of great options for tracking data including custom info. I use it almost every day. Customer support via email is very responsive. **What do you dislike about Neon CRM?** I wish the campaign emails were a little snazzier. Also wish it was easier to import data (soft credits) from other transaction sites we use. Originally I chose NEON because I could build scholarships and grant applications through it, but I changed companies for this service because it wasn't as smooth as I had hoped. **What problems is Neon CRM solving and how is that benefiting you?** Tracking donors and donations. **Official Response from Beau Mourer:** > Hey there, thank you for your review! Glad you've found the various options for tracking data and reporting to be useful + have had a positive experience with our customer support team! Thanks again :) ### 36. Timely, easy to work with team, easy to implement platform and an amazing support system. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2023 **What do you like best about Neon CRM?** I like forms and reports. Creating a form specific to my needs and the ability to create a report to match it. The number of resources is amazing. Though I met with a consultant for the CRM process, I am able to also look at many resources to help me figure things out. The agency I work for has been recording data/donors on paper for years. The CRM import and the ability to edit has made the process so easy. Now being able to pull reports for my committee is so exciting. **What do you dislike about Neon CRM?** I haven't found anything I dislike about the CRM. **What problems is Neon CRM solving and how is that benefiting you?** The ability to take donor information, student registrations and email my constituants from this CRM makes my job easier and knowing the CRM is reliable is even better. **Official Response from Beau Mourer:** > Hey there, thanks so much for sharing your thoughts! Building and sharing custom reports to send to your committees and colleagues is truly a game changer. Hearing about your experience with our support resources is music to our ears as well. Thanks again, friend! ### 37. Robust yet affordable CRM **Rating:** 4.5/5.0 stars **Reviewed by:** Claire M. | Marketing and Communications Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2023 **What do you like best about Neon CRM?** Neon CRM offers more options than similar products at the same price point, with an easy to use onboard process and ongoing training/webinar series to maximize the available tools. There is a decent level of customization, and the tools are also being updated in a thoughtful way to make them more clean, user-friendly, and attractive for both our membership/donor audience and our admin users. **What do you dislike about Neon CRM?** The main navigation for the admin user is still quite awkward and makes finding things difficult. I sometimes have to click out of a form to change a setting before I can complete it, and it's hard to remember where to find each customization menu for each component. I do see that it's easy to suggest edits to Neon CRM and they do take customer feedback seriously, so I hope more of these changes will be updated. **What problems is Neon CRM solving and how is that benefiting you?** We use Neon as our all-in-one tool for donor management, membership, and event registration. **Official Response from Beau Mourer:** > Hey Claire, thank you for your thoughtful review, we always appreciate our customers' feedback! Awesome to hear that our training videos and webinars have been helpful in navigating the platform and that our interface provides a clean, user-friendly experience for your team and members/donors. It's really great to see that you have utilized our suggestion portal; our team is constantly reviewing and prioritizing our customers' ideas and seeing how they can fit into our product roadmap. Many great things to come! ### 38. Neon CRM Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2023 **What do you like best about Neon CRM?** NEON CRM is easy to use and intuitive. I have always gotten quick expert advice from customer support. There are a lot of features, and I use NEON daily. It integrates well with other systems we use. **What do you dislike about Neon CRM?** Their donation forms could be improved to make it easier for the donors to make a donation. **What problems is Neon CRM solving and how is that benefiting you?** As our Nonprofit CRM, this is the hub of all our donor contact information and activity. There is ample areas to customize fields. **Official Response from Beau Mourer:** > Hey there, thank you for your review! Glad to hear that Neon CRM has been easy to use and intuitive + that it integrates well with your other systems. I'll be sure to relay your kind message to our customer support team, thanks again for taking the time to leave us a review :) ### 39. User friendly & fast donor database **Rating:** 4.0/5.0 stars **Reviewed by:** Karin T. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2023 **What do you like best about Neon CRM?** Easy to add donations, revise & update donor information. **What do you dislike about Neon CRM?** A bit too many features and complications for my small organization's needs. **What problems is Neon CRM solving and how is that benefiting you?** Keeping track of donors and donations, and creating occasional reports that help assess our donor strengths & weaknesses. **Official Response from Beau Mourer:** > Hey Karin, thanks for your review! ### 40. Easy to use CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Kim H. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2023 **What do you like best about Neon CRM?** Easy to navigate, east to store images and search for content. **What do you dislike about Neon CRM?** I've lost my work on occassion. An email disappeared once before I could edit and send. **What problems is Neon CRM solving and how is that benefiting you?** Maintains membership data, facilitates sending emails and creating events, **Official Response from Beau Mourer:** > Hey Kim, thanks for taking the time to leave us a review :) ### 41. The system is fine but hte support is horrible! **Rating:** 2.0/5.0 stars **Reviewed by:** Kelly Y. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2024 **What do you like best about Neon CRM?** It is fairly easy to figure out however some functions are not intuitive **What do you dislike about Neon CRM?** CUSTOMER SUPPORT!!! Why in the world is there not a point person to contact? Something that would take 5 seconds to answer took 6 weeks for a response **What problems is Neon CRM solving and how is that benefiting you?** Central database for donors however many systems can do that **Official Response from Beau Mourer:** > Hey Kelly, thanks for your review! Apologies for your experience with support. If you have simple questions that need answered, you could always refer to our Support Center or Neon One Academy. We also host open office hours several times a week, so you could pop into one of those sessions to get quick questions answered! Thanks again :) ### 42. We love it! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2023 **What do you like best about Neon CRM?** Neon CRM has been very helpful for our small organization. Previously we were using a lot of Google Sheets to manually track our client's information, and using a website events/class registration system that didn't offer us any reporting features. We love how user-friendly it is, it has a nice modern look, and things are easy to find. The client profile is excellent and has all of the info you'd need on a client so neatly organized. Adding events, sending email campaigns, and running reports are super simple. We are so happy we made the switch to Neon. **What do you dislike about Neon CRM?** We would like the Event feature to have more options, but we easily get by with what Neon currently offers. The positive thing is that this company takes their customer's feedback very seriously and is always actively adding new features that their customers request through a suggestion portal/forum. **What problems is Neon CRM solving and how is that benefiting you?** One place to store all of our customer contact information, even registrations, event data, and email campaigns. We even use the "Grant" feature to track the educational scholarships we give out to the community. **Official Response from Beau Mourer:** > Hey there, thanks so much for the thoughtful review! We know that tracking all of your pertinent data in a few spreadsheets can become really complex and cumbersome, so its awesome to hear that the switch to Neon CRM has been seamless and is helping your org on several fronts. Our team is currently working on updates to our events module, so stay tuned for some exciting updates in the next few months! Thanks again :) ### 43. Neon1 **Rating:** 4.5/5.0 stars **Reviewed by:** Mike S. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2023 **What do you like best about Neon CRM?** Ease of use, Number of Features, Account Creation **What do you dislike about Neon CRM?** Forms feels clunky and difficult to customize **What problems is Neon CRM solving and how is that benefiting you?** Donor retention, allows us to keep reaccuring donors. **Official Response from Beau Mourer:** > Hey Mike, thank you so much for the review! ### 44. Overall Neon works fine but takes a lot to learn how to use it right. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2023 **What do you like best about Neon CRM?** I like having all of our information in one place - events, fundraising, people, notes, etc. **What do you dislike about Neon CRM?** It is difficult to use sometimes, and figuring out layouts of pages, surveys, etc. is strange. Really wish survey's tied to people's accounts. **What problems is Neon CRM solving and how is that benefiting you?** Having one place to look to find all of our database names, donations, events, etc. is ideal. **Official Response from Beau Mourer:** > Hey there, thanks for your review! It's great to hear that Neon CRM is helping your organization bring together all of your pertinent info. I think your idea around tying surveys to accounts is great, you should submit that to our Suggestions Portal! Our product team will review your idea and determine if this is something we can implement in the future. Thanks again :) ### 45. Great Donor CRM! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2022 **What do you like best about Neon CRM?** Ease of use, but very comprehensive at the same time. They are always improving and doing so listening to users. **What do you dislike about Neon CRM?** The downside of comprehensive is that there is a lot to learn! **What problems is Neon CRM solving and how is that benefiting you?** Tracking and acknowledging donations of all kinds. Selling tickets to both general admission and reserved seat concerts & events. Class registrations. Volunteer management. ### 46. Neon CRM provided us with a single system to manage our donors, volunteers and email campaigns **Rating:** 5.0/5.0 stars **Reviewed by:** Carlos J. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2023 **What do you like best about Neon CRM?** Ease of use. I have used other CRM's in the past; the menu structure and overall application workflow are intuitive and simple. **What do you dislike about Neon CRM?** Some features did not come right out of the box like Event Management and volunteer management functions that can be tied to an event. Everything is treated as an account, which simplifies things; however, there is too much data that is needed for just simple account entry. I know most fields are not required, but it does confuse folks that have never used a CRM before. **What problems is Neon CRM solving and how is that benefiting you?** It is helping us track our donations and create a better reporting structure around this activity. **Official Response from Beau Mourer:** > Hey Carlos, thanks for taking the time to leave us a review! It's awesome to hear that the platform has been easy to use, intuitive, and simple. Thanks again! ### 47. Easy to use with many ways to get support and training in a diverse organization **Rating:** 4.5/5.0 stars **Reviewed by:** Kristina B. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2023 **What do you like best about Neon CRM?** We feel that it was the best option we researched regarding the variety of solutions it provides. Additionally, the Neon price structure allows our small and agile organization to grow our CRM without penalty. **What do you dislike about Neon CRM?** There are still prohibitive limitations when integrating the themes into forms and pages. I would like to see themes be more flexible. I'd also love to see a way to see if a contact is on one or more email lists from their profile. **What problems is Neon CRM solving and how is that benefiting you?** Neon is solving our issue by having a shared CRM for our multiple initiatives and not having redundant systems and forms in various places. **Official Response from Beau Mourer:** > Hey Kristina, thanks so much for your review! Our team has added your suggestion around including the email lists on a contact profile to our suggestion portal! I also encourage you to submit more details about your suggestion around theme flexibility. You can use the link below to submit any other product improvement ideas. Thanks again for taking the time to provide us with some feedback! ### 48. Lots of capability! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2023 **What do you like best about Neon CRM?** It 's reasonably cost effective with lots of functioning! **What do you dislike about Neon CRM?** Customer support is slow to address issues and some reporting functionality is just not fixable. **What problems is Neon CRM solving and how is that benefiting you?** donor communication, though we have to augment with constant contact, because Neon's email modules are outdated and difficult to use. **Official Response from Beau Mourer:** > Hey there, thanks for your review! Glad to hear that you have found our various functionalities useful and that the cost is reasonable for your org. Thanks again :) ### 49. Does Everything I need **Rating:** 5.0/5.0 stars **Reviewed by:** Michael R. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2023 **What do you like best about Neon CRM?** Pretty simple to use, makes things much easier for us in terms of events **What do you dislike about Neon CRM?** it's more about me as I don't have time to take advantage of everything **What problems is Neon CRM solving and how is that benefiting you?** People can sign up for events very simply and they can pay. Data base management **Official Response from Beau Mourer:** > Hey Michael, thank you for taking the time to leave us a review! Cheers :) ### 50. Admin. Assistant **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Religious Institutions | Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2023 **What do you like best about Neon CRM?** It is a robust CRM. Can do several things within its system. Very easy to learn. **What do you dislike about Neon CRM?** Sometimes customer service can be difficult processing. Hard to get on the same page at times. **What problems is Neon CRM solving and how is that benefiting you?** Having all our donors information in one location including their donation amounts. **Official Response from Beau Mourer:** > Hey there, thanks so much for your review! We appreciate you taking the time to leave us a review and your high praise. Thanks again :) ## Neon CRM Discussions - [How do I take a screenshot of my login](https://www.g2.com/discussions/how-do-i-take-a-screenshot-of-my-login) - 1 comment, 1 upvote - [Is there a way to run a report so that every gift that has been made in a specific campaign can be listed with the total amount, instead of individual gifts listed?](https://www.g2.com/discussions/51451-is-there-a-way-to-run-a-report-so-that-every-gift-that-has-been-made-in-a-specific-campaign-can-be-listed-with-the-total-amount-instead-of-individual-gifts-listed) - 1 comment, 1 upvote - [View Neon CRM pricing details and edition comparison](https://www.g2.com/products/neon-one-llc-neon-crm/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-07-18+14%3A21%3A58+-0500&secure%5Bsession_id%5D=1882f574-c446-4a0e-a040-6c2615c5ace2&secure%5Btoken%5D=8c05234a4fd7930ec6637fa50903fb68c49a2135c5b810adfa058fcefcd310e7&format=llm_user) ## Neon CRM Integrations - [Blackbaud Raiser's Edge NXT](https://www.g2.com/products/blackbaud-raiser-s-edge-nxt/reviews) - [Chariot](https://www.g2.com/products/chariot-chariot/reviews) - [ClickBid](https://www.g2.com/products/clickbid/reviews) - [Constant Contact](https://www.g2.com/products/constant-contact/reviews) - [Cuseum](https://www.g2.com/products/cuseum/reviews) - [DENALI FUND](https://www.g2.com/products/denali-fund/reviews) - [Double the Donation](https://www.g2.com/products/double-the-donation/reviews) - [Eventbrite](https://www.g2.com/products/eventbrite/reviews) - [Giving Docs](https://www.g2.com/products/giving-docs/reviews) - [Higher Logic Thrive](https://www.g2.com/products/higher-logic-thrive/reviews) - [Intuit Mailchimp Email Marketing](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews) - [Intuit QuickBooks](https://www.g2.com/products/intuit-quickbooks/reviews) - [PayPay](https://www.g2.com/products/paypay/reviews) - [QuickBooks Desktop Pro](https://www.g2.com/products/quickbooks-desktop-pro/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Squarespace](https://www.g2.com/products/squarespace/reviews) - [TaxJar](https://www.g2.com/products/taxjar/reviews) - [VolunteerLocal](https://www.g2.com/products/volunteerlocal/reviews) - [Windfall](https://www.g2.com/products/windfall/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Neon CRM Features **Administration** - Reporting - Interaction Tracking - Automation - Donor Profiles **Administration** - User Dashboard - Donor Profiles - Reporting - Templates - Customization **Constituent Management** - Constituent Profiles - Online Portal - Donor Communications **Volunteer Management** - Opportunity Listings - Volunteer Tracking - Volunteer Scheduling - Volunteer Profiles - Document Management **Fundraising** - Campaign Management - Online Donation Portal - Event Planning - Recurring Donations - Peer-to-peer Fundraising - Mobile Capabilities **Donor Management** - Moves Management - Pledge Tracking - E-Document Storage - Acknowledgments & Communications **Marketing Automation** - Email Marketing - Lead Management - Campaign Management - Marketing ROI Analytics **Engagement & Communication Tools** - Gamification - Mass Messaging - Donation Pages - Mobile Application **Membership Management** - Member Self‑Service Portal - Member Database - Automated Dues & Renewals **Marketing** - Email Marketing - Direct Mail Tools **Interoperability** - Event Tracking - Gift Tracking - Fund Accounting **Workflow Automation** - Donor Prospecting - Data Entry - Task Delegation **Administration** - CRM Integration - Dashboards & Analytics **Events & Committees** - Committee & Group Management - Event Management & Registration - Calendar & Scheduling Tools **Reporting & Analytics** - Reporting - Dashboards - Automated Reports **Financial & Operational Tools** - Integration With Accounting Tools - Email Marketing & Automated Communications - Online Payments & Invoicing - Reporting & Analytics **Integrations** - Accounting - Fundraising - Grant Management - Sales POS ## Top Neon CRM Alternatives - [Bonterra EveryAction](https://www.g2.com/products/bonterra-everyaction/reviews) - 4.3/5.0 (280 reviews) - [Virtuous CRM+](https://www.g2.com/products/virtuous-crm/reviews) - 4.3/5.0 (280 reviews) - [Bloomerang CRM](https://www.g2.com/products/bloomerang-crm/reviews) - 4.6/5.0 (890 reviews)