--- title: Yotpo Reviews meta_title: 'Yotpo Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 265 reviews by the users' company size, role or industry to find out how Yotpo works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 265 scale: '5' date_modified: '2026-08-13' parent_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # Yotpo Reviews **Vendor:** Yotpo **Category:** [Review Management Software](https://www.g2.com/categories/review-management-software) **Average Rating:** 4.3/5.0 **Total Reviews:** 265 ## About Yotpo Yotpo is leading the next era of trust and loyalty in eCommerce. From first impression to repeat purchase, Yotpo helps brands build stronger customer relationships and drive profitable growth. Yotpo’s AI-powered Reviews and industry-leading Loyalty solutions work in tandem to influence buying decisions, build trust, and reward lasting engagement across every touchpoint—on site, on social, and in store. With deep integrations into the eCommerce stack and tools that scale from launch to enterprise, Yotpo empowers brands to: - Convert better with authentic content that answers shopper questions and improves confidence - Retain more by personalizing rewards, driving repeat purchases, and creating emotional brand connection - Adapt faster with AI automation and hands-on strategic support Why brands choose Yotpo: - 400M+ reviews collected and 25K+ loyalty programs launched - 14 BFCMs in a row with 0 downtime - Regional teams and localized onboarding to support global growth Deep integrations with Shopify, Klaviyo, Attentive, Meta, TikTok, Zendesk, and many more Join the world’s most iconic and fastest-growing brands: Brooklinen, Princess Polly, Supergoop, Pandora, Barnes & Noble, ThirdLove, Steve Madden, Our Place, Goodr, Dr. Martens, Perry Ellis, Allbirds, and tens of thousands more ## Yotpo Pros & Cons **What users like:** - Users appreciate the **ease of use** of Yotpo, benefiting from simple integration and streamlined customer communication. (22 reviews) - Users praise Yotpo's **exceptional customer support** , noting their team's commitment to enhancing marketing and service outcomes. (21 reviews) - Users value Yotpo's **exceptional service and support** , considering them a vital partner for marketing success. (16 reviews) - Users value the **seamless integration** of loyalty, reviews, and SMS, enhancing their customer engagement effectively. (14 reviews) - Users value Yotpo for its **seamless integration of review management** , enhancing customer feedback and loyalty rewards. (12 reviews) - Customer Reviews (10 reviews) - Easy Integrations (8 reviews) - Integrations (8 reviews) - Users appreciate the **effective loyalty program** that drives growth, backed by excellent customer service and quick updates. (8 reviews) - Reputation Management (7 reviews) **What users dislike:** - Users find Yotpo to be **expensive** for the chaotic service and features it offers, leading to frustration. (11 reviews) - Users are frustrated by Yotpo's **missing features** , which lead to frustrating experiences and hinder overall strategy. (8 reviews) - Users express frustration with Yotpo's **limited features** , citing outdated software and confusing user interfaces that hinder performance. (6 reviews) - Users express frustration with Yotpo’s **limited functionality** , citing issues with features, reporting, and overall usability. (6 reviews) - Users express frustration with **feature limitations** in Yotpo, citing chaos in discount features and complicated support. (5 reviews) - Integration Issues (5 reviews) - Users express dissatisfaction with **poor customer support** , highlighting lengthy response times and unhelpful communication. (5 reviews) - Users often face **SMS issues** with Yotpo, including poor segmentation and unexpected customer messaging mishaps. (5 reviews) - Usage Difficulty (5 reviews) - Complexity (4 reviews) ## Yotpo Reviews ### 1. Excellent Service & Support **Rating:** 5.0/5.0 stars **Reviewed by:** Nichole P. | Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2019 **What do you like best about Yotpo?** Our company has been using Yotpo for a couple of years now and we absolutely love the support and experience we get from the company and the platform itself. Shout out to Saurabh Vaish who has been there to help us work through all of our kinks and conundrums. He's the best at helping us maximize the utilization of this amazing tool. **What do you dislike about Yotpo?** Sometimes the navigation isn't intuitive, but other than that, there's not anything else I can think of. **Recommendations to others considering Yotpo:** Make sure you have your tech team adequately prepared and ready for integration. Our company is small, so our tech team took a while to get it done (no fault of Yotpo's). **What problems is Yotpo solving and how is that benefiting you?** Reviews. Customer feedback. Being able to answer customers questions. It's giving us a direct line of communication from us to them in an easy to use and user-friendly (customer side) fashion. **Official Response from Kate Bould:** > Hi Nichole, thank you so much for taking the time to write a review. We're happy to hear our support team is hitting the mark and will be sure to pass on the kind words to Saurabh! ### 2. Manage comments and reply to feedback **Rating:** 4.0/5.0 stars **Reviewed by:** Juniper H. | Marketing Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2019 **What do you like best about Yotpo?** Yotpo is a great tool that monitors our comments absolutely good and lets us know which of them can be included in our Facebook or website. Also, it offers some exceptional product isolation so that we don't cross paths. **What do you dislike about Yotpo?** Yotpo is an expensive software, but after we realized the effect on our organization, we had no problem investing on it. And it requires some deep training for staff, which may take them sometimes as Yotpo can be complex sometimes. Also, it shows lots of info on each monitor, so I find it hard to see where to press, or where I go. **Recommendations to others considering Yotpo:** I honestly think Yotpo would be a wonderful service for all Marketing and Sales departments, in particular retailers and committees who are looking for ways in which their company or services can gather, monitor and post their comments as a social value. It is especially well suited for e-commerce platforms, as it is secure, easy to install and you will be able to set up a pipeline to get the buyer to test your products or services. **What problems is Yotpo solving and how is that benefiting you?** Yotpo is used in the Marketing department to helps us manage comments and reply to feedback, privately or publicly. The maintenance of clients is very important in our industry as the customer relies on other quality reviews of services, that's why we always make sure our brand image is clean and Yotpo can really help us out with this. **Official Response from Kate Bould:** > Hi there! Firstly, thank you so much for taking the time to leave a thorough review. Receiving feedback is a crucial part of how we grow & map out our time and energy. We're constantly working to make our platform as accessible as possible & offering additional support and training options for customers who find the platform complex when navigating - so keep an eye out. We're really happy to hear you're enjoying & seeing the benefits of Yotpo, thanks again for taking the time to leave a review! ### 3. Very likely to leave Yotpo shortly **Rating:** 0.5/5.0 stars **Reviewed by:** Sina K. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2019 **What do you like best about Yotpo?** There are three things I like about Yotpo: 1 - You can convert a "product review" into a "site review". 2 - You can moderate the reviews posted to filter them. 3 - They support Google Seller Ratings. For the most part a reviews platform should be a "set it and forget it" kind of thing, though read on below, as in reality it seems like "setting it and forgetting it" really doesn't work with reviews. **What do you dislike about Yotpo?** I've been pretty hugely disappointed in Yotpo for a few reasons: 1 - Unexpected plan changes. One of the main reasons that we signed up for Yotpo is their support for Google Seller Ratings. At some point in late 2018, they decided to remove this feature from our account when we requested the ability to request more reviews using the system. 2 - Poor customer support. I've reached out numerous times about this removal, and they deny that the feature was ever on our account. Other support requests have been answered slowly, and the issues are only sometimes resolved. For what they charge, the software itself has a pretty weak UX. And the customization options for the widgets they provide are very limited. I could handle all that if the ridiculous plan changes didn't happen, or if the customer support was better. If you're looking for a review tool, I recommend looking elsewhere. **What problems is Yotpo solving and how is that benefiting you?** Posting reviews to our site. **Official Response from Mor Swid:** > Hi Sina, thank you so much for leaving a review, we really appreciate your feedback, please know it is highly valued as we continue to improve our product and the way we work with our community. As far as some of the issues you were having- our pricing adjusts with how many reviews each company needs to be able to gather and process. As far as customization, again, these are reflected in different pricing options that adjust to accommodate for customization and other brand needs. We are sorry to hear that you had a difficult time communicating with our support team, we are constantly growing and evolving this facet of the company to be more available to all of our customers. ### 4. It works very well **Rating:** 5.0/5.0 stars **Reviewed by:** Octa G. | Ingeniero de desarrollo de software, Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2019 **What do you like best about Yotpo?** What I like most about Yotpo is that it works very well regardless of how much time or attention you give it every day. It responds better when I reply to reviews and use the features and social boost to take advantage of all the excellent reviews we are receiving. However, if I am overwhelmed with other work, then I don't have to log in and check things, Yotpo just works. **What do you dislike about Yotpo?** For me, Yotpo is not cheap at all, but it's definitely worth the money. I had to go to bat for our company to adopt this solution, but it didn't take long for everyone to see the value. And now there's no doubt that Yotpo provides a great boost to all brands. **Recommendations to others considering Yotpo:** It is highly recommended, use it and you will see that what you paid will be worth it. **What problems is Yotpo solving and how is that benefiting you?** Currently, Yotpo helps me promote my work, they help me with their comments which are very helpful. **Official Response from Mor Swid:** > Hi there! Thank you so much for leaving a review. We're really happy to hear you're enjoying Yotpo and seeing the benefits. ### 5. Great Product and Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2020 **What do you like best about Yotpo?** I love the ease of use with the software and the ability to push social images onto our website. **What do you dislike about Yotpo?** Nothing it is all great the customer service is top-notch and I have had no major issues with the software. **Recommendations to others considering Yotpo:** It is a huge part of building culture and getting user-generated content for your website. They keep getting better and better and always rolling out new features. **What problems is Yotpo solving and how is that benefiting you?** We are able to generate more reviews with Yotpo than ever before. We are very happy. How our conversion rate has gone up when people interact with the reviews. **Official Response from Kate Bould:** > Hi there! Thank you so much for taking the time to leave such a thorough review. We're thrilled to hear you're enjoying the benefits of Yotpo. ### 6. Great reviews software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** January 21, 2020 **What do you like best about Yotpo?** Easy to use tool to collect reviews and customer feedback. **What do you dislike about Yotpo?** The platform has undergone several changes since we originally purchased so there is a learning curve sometimes to re-learn how to do things at times. Overall the changes have been good. **What problems is Yotpo solving and how is that benefiting you?** Customer review collection and posting it on the website using the widget. **Official Response from Kate Bould:** > Hi there, thank you so much for taking the time to leave a review! Happy to hear you're enjoying the changes - we're always working to make our platform as easy-to-use as possible and look forward to continuing to do so in the future. ### 7. Everything you could want from a Review platform... And more! **Rating:** 5.0/5.0 stars **Reviewed by:** Brenn S. | eCommerce & Digital Marketing Manager, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2019 **What do you like best about Yotpo?** The User Interface and how well trained the staff are. **What do you dislike about Yotpo?** I wish it could somehow pull through Facebook images that our Followers submit or tag us in! **Recommendations to others considering Yotpo:** Make sure you dedicate time to learn as much as you can about Yotpo. It's not that it is a daunting product to use, it's actually very intuitive, it's the fact that a lot of Yotpo's features work really well together and small changes can make big impacts. **What problems is Yotpo solving and how is that benefiting you?** A solid review platform with additional features that help to highlight our company. Yotpo has really 'opened the door' for us in the way of review submissions and I'm very pleased! Allowing us to tap into our Instagram account, action reviews, questions and loads more really helps us to keep control of our audience but also come across as professional and approachable. The User Interface and emailing system is spot-on for what we're looking for; especially when backed up with a great Support team. ### 8. Easy to install, user-friendly but pricey for a small/med growing business **Rating:** 3.0/5.0 stars **Reviewed by:** Lou C. | Brand Ambassador/Operations Consultant for SlumberPod LLC, Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2019 **What do you like best about Yotpo?** Ease of use, communications, some social media options **What do you dislike about Yotpo?** - Pricing - Reviews don't show in chronological order on our website **What problems is Yotpo solving and how is that benefiting you?** Great way to communicate customer testimonials **Official Response from Kate Bould:** > Hi Lou! Thank you so much for taking the time to leave a review. The way our pricing is structured is to scale with our customers as they grow, but we absolutely understand that it might not be right for every brand along the way. With that said, we are continuously working to expand our offering and pricing structure to be a more accessible platform for all brands & encourage you to keep an eye out. ### 9. Everything I was hoping it would be **Rating:** 5.0/5.0 stars **Reviewed by:** Bryce M. | Co-Founder & Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2019 **What do you like best about Yotpo?** We were looking for a simple yet robust review app for our BigCommerce store and YotPo has been exactly that. It was simple to integrate into our store and when we did have questions, the customer service team has been prompt and very helpful. I feel like we are more than getting our ROI on this tool, given what reviews do to our conversion rates. **What do you dislike about Yotpo?** It took a few days to get the hang and feel for the app, so there is a bit of a learning curve to tackle. Also, the app works better in its own window rather then while working in the dashboard of your BigCommerce store. **Recommendations to others considering Yotpo:** With the free trial, and minimal barriers to entry, it's a must try **What problems is Yotpo solving and how is that benefiting you?** Trying to start a new business, so every review helps a ton in regards to building trust with new customers as we build our customer base. The home page widget helps broadcast this as loudly as possible. **Official Response from Mor Swid:** > Hi Bryce, thanks for leaving a review! We're constantly trying to find ways to make Yotpo as easy as possible to navigate, so we really appreciate your feedback and are glad to hear you're enjoying Yotpo! ### 10. good commerce marketing cloud with solid features **Rating:** 3.5/5.0 stars **Reviewed by:** Amilcar Jose S. | Consultor de proyectos, Enterprise (> 1000 emp.) **Reviewed Date:** March 06, 2019 **What do you like best about Yotpo?** It is a module to capture comments and customer ratings in the product sheets, is a very useful tool to centralize and quickly respond to the comments of customers of your online store. This plugin also inserts the stars along with the number of ratings just below the title on the product page. In this way at a glance the visitor can see the average level of valuation of that product. You can access the control panel (Yotpo Dashboard) and you can see that it has a lot of options and tools, some of them only available in the premium version. The most important option is “Mail After Purchase”, where an email is sent to the client (a few days after the purchase) to give us the opinion of the product that he acquired **What do you dislike about Yotpo?** The problem may come with the yotpo server, which is centralized, the navigation will be affected by a decrease in the response speed. Yotpo costs can be high, depending on the sales volume of the store **Recommendations to others considering Yotpo:** I recommend its use, although other options such as Trust Pilot should be reviewed **What problems is Yotpo solving and how is that benefiting you?** The plugin helps improve the sales volumes of your online store, through the interaction with customers, and allows you to improve the answers to the problems that these have **Official Response from Mor Swid:** > Hi, thank you so much for leaving a thorough review! We're happy to hear you're enjoying using Yotpo and it's positively impacting how you're able to connect with your customers. We're constantly working to do better throughout our product how we serve our community, so your feedback is much appreciated and highly valued. ### 11. Very user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Colin D. | Canadian Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2019 **What do you like best about Yotpo?** The ability to review a review before it is published. Often times someone is inaccurate with their review so it is nice to be able to clarify. **What do you dislike about Yotpo?** It is a little difficult to navigate at first - we use it for multiple brands and the display was slightly confusing. **Recommendations to others considering Yotpo:** Pay attention to the introduction video **What problems is Yotpo solving and how is that benefiting you?** We are able to post reviews and suggestions to the product page(s) of our website. **Official Response from Mor Swid:** > Hi Colin, thanks for leaving a review! We're always working to improve our product and learn from how different customers engage with it, so we really appreciate your feedback. ### 12. Yotpo is a great service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Alternative Medicine | Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2019 **What do you like best about Yotpo?** I love that I can moderate the reviews we get, so we can talk to customers in real-time and resolve any issues that may have arose. We love being able to publish to our social media as well. **What do you dislike about Yotpo?** We noticed that a lot of our reviews were stuck and not showing up, but thankfully customer support was able to unlock those for us. **Recommendations to others considering Yotpo:** I'd definitely recommend checking out Yotpo, the ability to moderate your visibility is a great feature. **What problems is Yotpo solving and how is that benefiting you?** We are able to get our SEO ratings up and filter our reviews, and also solve customer issues in real time. ### 13. Straight forward website and social reviews **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2019 **What do you like best about Yotpo?** Yotpo is a relatively straight forward and stripped down ratings and reviews platform for brand websites and social media. Features and functions are pretty straightforward and tool is easy to get up to speed with. **What do you dislike about Yotpo?** It’s a little clunky compared to more robust Instagram/ social media UGC tagging, rating, and review platforms like Curalate. The platform can be slow to load or buggy. **Recommendations to others considering Yotpo:** Gets the job done and is a decent tool for ratings and reviews but the back end is a little clunky and slow at times. **What problems is Yotpo solving and how is that benefiting you?** Integrating social comments, ratings, and reviews onto our e-commerce website, as well as managing tagged content on Instagram. ### 14. Best customer review platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2019 **What do you like best about Yotpo?** The customization and seamless interface make customer retention and managing reviews incredibly easy. **What do you dislike about Yotpo?** n/a this product fulfills all of my needs for managing reviews. **What problems is Yotpo solving and how is that benefiting you?** We have dramatically increased CTR and improved organic rankings through Yotpo **Official Response from Kate Bould:** > Hi, thank you so much for leaving a review! Happy to hear you're enjoying Yotpo and seeing the benefits. ### 15. Great reviews platform for small business **Rating:** 5.0/5.0 stars **Reviewed by:** Wayne M. | President/CEO, Retail, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2019 **What do you like best about Yotpo?** The easy to use interface and friendly helpful staff. **What do you dislike about Yotpo?** A little more flexibility in customization of the design aspect into your website. **Recommendations to others considering Yotpo:** Easy Setup, Easy Admin, Awesome Support **What problems is Yotpo solving and how is that benefiting you?** Automating the reviews process with our customers and giving them a chance to offer their comments on the products they purchase from our website which allows us to become a better company. **Official Response from Mor Swid:** > Hi Wayne! Thanks for leaving a review. We take our feedback quite seriously and are constantly working to improve our products and how we can better engage with and serve our community. Happy to hear you're enjoying it! ### 16. Great app **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2019 **What do you like best about Yotpo?** I love how they automatically send review requests to my customers and them post it directly under the corresponding product letting people know it’s from a verified buyer **What do you dislike about Yotpo?** Sometimes it’s hard to get my customers to actually do the reviews - but I guess that’s not app’s fault. Still some kind of incentive for competing might be helpful **Recommendations to others considering Yotpo:** Give it a try! It’s easy to set up and use and you’ll be able to build your company reputation using reviews. **What problems is Yotpo solving and how is that benefiting you?** I’m a relatively new business go yotpo is helping me build trust of potential clients ### 17. What customers need most : Assurances from fellow customers **Rating:** 5.0/5.0 stars **Reviewed by:** Eng Yoong T. | Managing Director, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2018 **What do you like best about Yotpo?** Out of the box solution with easy integration with our e-commerce platform. The backoffice user interface is easy to use and we were getting reviews in no time. Very effective in collecting reviews from our happy customers! **What do you dislike about Yotpo?** I would prefer if we were able to limit which social media platform we prefer our customers to share the review. As every social media platform has its own strengths relative to the nature of business, it is vital that the reviews are shared in the social media platform relevant to our business. When we push a review to our social media platform, it only shows part of the review and the title. When users click on the link, it just redirects them to the webpage. Would be better if customer can click to "Read more" to finish reading the review. **Recommendations to others considering Yotpo:** In an age where advertising gets crowded out in social media platfroms, Yotpo certainly helped in getting personalized reviews read by customers' circle of friends and family. No amount of words from advertiser is more convincing than from someone trust-abl/family/friends. **What problems is Yotpo solving and how is that benefiting you?** Mainly user generated content to keep the website and our social media platform 'fresh'. Also customers can read the reviews and know what is best for them before selecting the most suitable product for their usage. ### 18. Good but hoping for better **Rating:** 4.0/5.0 stars **Reviewed by:** Emma G. | VP, Sales & Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2018 **What do you like best about Yotpo?** I love the ease of use. With very little time investment, you can be up-and-running with a sophisticated review process. **What do you dislike about Yotpo?** 1) The system has definite edges. If your industry is not standard product sales, then you really need the ability to customize it more. This will push you up into a very expensive pricing level. 2) The cost overall. It's been hard for us to justify the cost for the return that we are seeing. 3) Social media push has some very rough edges. No control over how the posts are displayed and the reviews only link to the home page of the site. **Recommendations to others considering Yotpo:** Be sure to evaluate the customization capabilities thoroughly if you need to control the brand experience and the flow. Be patient with results. In our case, we had a great response from customers and maintain an awesome rating; however, we have not seen an increase in revenue that we can attribute to Yotpo. **What problems is Yotpo solving and how is that benefiting you?** 1) Provide customers with a quick and easy way to share feedback with us and other customers. Check. 2) Improved SEO visibility. Check. 3) Most importantly, increase revenue specifically with Yotpo. Not yet realized. ### 19. Very user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Jackie D. | Owner & MD, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2018 **What do you like best about Yotpo?** I love how easy it is to set up and then I don't even need to think about managing it! It's automated - the best tool out there to collect genuine and verified reviews from buyers. **What do you dislike about Yotpo?** Can't think of anything. The Free plan has so many features available that it's a really good deal. Thinking of upgrading my plan very soon! **Recommendations to others considering Yotpo:** Very easy to set up and lots of features available under the free plan fro startups. **What problems is Yotpo solving and how is that benefiting you?** It helps to build trust with new website visitors as they can read reviews from total strangers. ### 20. Moved from Yotpo To Feefo and we will never go back! **Rating:** 0.0/5.0 stars **Reviewed by:** Yehoshua F. | Co-Founder and CTO, Retail, Small-Business (50 or fewer emp.) **Reviewed Date:** July 05, 2018 **What do you like best about Yotpo?** 1) Rich feature set but a lot of them or not significant and not needed. 2) Easy integration to Magento but will slow down the site. **What do you dislike about Yotpo?** 1) Very low reviews rate! Only 4% vs 16% with Feefo. Many of there emails end up in spam. 2) Pricey for no reason and every year they increase the price more. 3) Slows down the site significantly. will add at least 0.5 sec to load time. 4) Very limited API 5) Not build for enterprise but pricey like enterprise. **Recommendations to others considering Yotpo:** Yotpo core product is supposed to collect reviews but they are missing this point big time. reviews rates are low since many of their emails end up in spam and they send too many emails to the customers (1 for every item and another one for service reviews) When you are looking for reviews platform remember that the most important thing is how many reviews they can collect. Do the email arrive in the inbox? or do they go to promotions? or even worse, to the Spam folder? do they send one email to reviews an entire purchase or do they send multiple emails? All the reviews software out there know how to send reviews to google, bing, facebook and so on. They also will all allow you to create user-generated content. Also Remember, most expensive does not mean that they are the best. **What problems is Yotpo solving and how is that benefiting you?** We left Yotpo after almost 4 years on their platform due to lousy performance ### 21. Hard to think of any drawbacks to YotPo **Rating:** 5.0/5.0 stars **Reviewed by:** Lawrence "Wren" W. | BuyMBS.com Content Service Specialist, Building Materials, Small-Business (50 or fewer emp.) **Reviewed Date:** June 29, 2018 **What do you like best about Yotpo?** Yotpo's support and account success managers have been second-to-none. We've now had three account managers, but all of them have been great. (From my understanding, they have all moved up in the company.) Their integration and widgets are fantastic, but a lot of the things shoppers don't see are what keeps YotPo at the top of the industry (analytics, statistics, marketing, etc.) **What do you dislike about Yotpo?** Some of the technical aspects are tough for me. Such as updating the product catalog, updating product image(s), and/or moving a review to a different product page. Luckily YotPo Support is a great help. We also have others at our workplace who are more familiar with the process. It would be cool if it was easier to move reviews to a different product page--and/or changing site reviews to product reviews and vise versa. **Recommendations to others considering Yotpo:** I have used Bizrate and Yotpo. I don't believe we have plans to leave anytime soon! **What problems is Yotpo solving and how is that benefiting you?** There could be more benefits than what we can see, honestly. In general, though, Yotpo reviews and marketing help influence customers and drive revenue. Mail after purchase reviews are a huge benefit. The Google integrations are great for us as well. The list goes on. ### 22. Perfect app **Rating:** 5.0/5.0 stars **Reviewed by:** David 🔥 V. | Content Marketing Leader, Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2018 **What do you like best about Yotpo?** Hard question! I think that my favorite thing at Yotpo is the customer service. Of course, the app is fantastic but it's always awesome to be able to discuss with people when you have an issue. All the people I discussed with were very friendly and answered efficiently to all my questions! **What do you dislike about Yotpo?** It's not something that I dislike, more an improvement idea. All advanced features are quite technical. If you need to do something fast, you have to ask a developer or to an "educated" people to take care of your issue. Would be perfect to have all features in super user experience as you are proposing for the basic ones :) **Recommendations to others considering Yotpo:** It will probably become you best ally to manage you ereputation ! The app is super user friendly. **What problems is Yotpo solving and how is that benefiting you?** A lot! But I think that the most crucial point is loyalty. All Yotpo features allow us to contact our customers efficiently and proposed them relevant content. No matter if you are talking about reviews, the question to the community, referral program, customers will be touched with the right information. ### 23. Happy Customer **Rating:** 5.0/5.0 stars **Reviewed by:** James C. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2018 **What do you like best about Yotpo?** 1. Review request automation : MAP is really great. The more orders we have, the more views we will have. Automation is always great. 2. Review tabs is really a powerful feature. Almost 100% desktop customers interact with it 6 times/session. It is really a good feature to increase purchase confidence. 3. Yotpo Support team is always professional and quick. Itai, thank you so much for your time and patience, my friend. **What do you dislike about Yotpo?** 1. Customers are unable to upload via the onsite review widget right now. I know it will be possible in the near future 2. To be frank, yotpo is not working functionally sometimes. Hope it can be solved 3. Haha, a little expensive because I selected the most expensive package **Recommendations to others considering Yotpo:** Do more A/B Tests and listen to Yotpo's suggestions **What problems is Yotpo solving and how is that benefiting you?** Reviews and Customer pictures really mean a million to us. Yotpo enables us to collect reviews and customer photos automatically. It does increase customers' purchase confidence ### 24. Powerful tool **Rating:** 5.0/5.0 stars **Reviewed by:** Dominic L. | IT Business Manager, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2018 **What do you like best about Yotpo?** Automated customer reviews - Yotpo’s smart algorithms automatically sends email request to customers after every order is completed, and request for reviews at a highly optimised timing to get customers to write the reviews. The system then auto publish onto our website (Homepage and product page) without us needing to do anything at all! The positive reviews on our website definitely help increase sales! Support - Yotpo’s support staff are very responsive and capable. Able to really help and solve our integration problems even though we are only using the free plan at this moment. **What do you dislike about Yotpo?** We would really love to have User Generated Photos by customer reviews as part of the free plan. **Recommendations to others considering Yotpo:** definately! **What problems is Yotpo solving and how is that benefiting you?** Automated customer reviews and web publishing ### 25. Service Unlike Any Other **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2018 **What do you like best about Yotpo?** Yotpo Support was there for our business, even on a holiday! Our implementation of stars on product pages/categories was hurried and they worked directly in our site and with us to find the solution. **What do you dislike about Yotpo?** Getting up and running has been slow and requires a lot of hand-holding, but with time it will be worth it. **Recommendations to others considering Yotpo:** It's worth it **What problems is Yotpo solving and how is that benefiting you?** Conversions, social media pushes, and Google Ad stars are what we primarily use Yotpo to manage. We have found it is also useful for enhancing brand recognition. ### 26. Became insanely expensive **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2019 **What do you like best about Yotpo?** Its easy to use and our customers are pretty good at leaving reviews. It also shows the star ratings pretty clearly. **What do you dislike about Yotpo?** Its insanely expensive. They 10x their pricing to a point where it isn't feasible. **Recommendations to others considering Yotpo:** insanely expensive **What problems is Yotpo solving and how is that benefiting you?** Leaving reviews for our store ### 27. The Best **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2018 **What do you like best about Yotpo?** Yotpo has really help us to grow. Yotpo does not only have systems designed for big companies but small companies as well. They are one kind of a company, that actually think about their customers. We happy to use Yotpo, and we plan using them in the years to come. **What do you dislike about Yotpo?** Its Perfect, i really dion't have any dislikes **What problems is Yotpo solving and how is that benefiting you?** We've been able to get customers openions in an artistic way-yotpo's design and tech has really being a vehicle for customers to really express the openion. ### 28. Must have service for serious business **Rating:** 5.0/5.0 stars **Reviewed by:** Ohidul I. | Founder and Senior Software Engineer at WebAppick, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2018 **What do you like best about Yotpo?** Their service is just awesome and advanced to collect review from the customer. **What do you dislike about Yotpo?** The coupon message cannot be redesign or edit. **Recommendations to others considering Yotpo:** easy and hassle-free service to collect review from the customer. **What problems is Yotpo solving and how is that benefiting you?** We are developing visitor trust by collecting product review to convert them to the customer. ### 29. Very satisfied with overall Yotpo services **Rating:** 5.0/5.0 stars **Reviewed by:** Emilio P. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2018 **What do you like best about Yotpo?** Yotpo's API is very useful to integrate our project workflow with Yotpo platform. Customer service is very good and importing reviews never was so easier. Dashboard is very handy to analyze how reviews are being generated. **What do you dislike about Yotpo?** Getting more control and options to import our project's reviews, not depending on send them as CSV to be imported by Yotpo's third person. Adding more customization in the content that generates Yotpo would be very useful too. **What problems is Yotpo solving and how is that benefiting you?** Community perceive that Yotpo certified reviews and consider them as "legit" reviews, so they trust us as company. More Yotpo reviews, more online reputation we'll get. ### 30. Superb Support **Rating:** 5.0/5.0 stars **Reviewed by:** Mark W. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2018 **What do you like best about Yotpo?** Running a small business on my own, I don't have the time resources to capture reviews and present them in a way that visitors to my site expect, however I totally understand the importance of reviews. Thats why I love Yotpo. Its been on my site since 2013, so clearly I'm very happy with it. All reviews are automatically posted and while I was nervous to begin with, I realised I am very confident in the support I provide and so the reviews will show this. Yes its annoying when someone leaves a low star review however and its not valid but consumers see pass the odd negative review and see all the positives. It sits on my main site and mobile theme which works well. I have to say that the support I received to get it on my mobile theme was excellent, I was hugely impressed. I did initially have the free account but then moved up to a paid package and for what I pay it's excellent value for money as I don't have to employ someone to manage reviews. **What do you dislike about Yotpo?** As new functionality was developed over the last 5 years, now and again it was made initially available to my account but then put in a package which was too expensive. In particular showing star ratings on Product Listing Ads. **What problems is Yotpo solving and how is that benefiting you?** Spending minimal time dealing with reviews, means I can use my time so much better for other areas of my business. ### 31. Great resource and service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2018 **What do you like best about Yotpo?** Not only does the platform work well and is easy to use, but the yotpo team is always recommending to us various ways we can use the various tools available in the program to make sure we're getting the most we can out of it. They are very hands on and a complete joy to work with. **What do you dislike about Yotpo?** There is nothing we dislike about this service. **What problems is Yotpo solving and how is that benefiting you?** we launched a new brand in the US and needed to get reviews in order to convert. This gives us an automated way to encourage and capture reviews. The team is constantly offering us ways to further use their platform making sure we are taking full advantage of all of the tools available. ### 32. Brilliant company **Rating:** 5.0/5.0 stars **Reviewed by:** James B. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2018 **What do you like best about Yotpo?** YOTPO is a great service that is super-simple to use as well as set up. I have been most impressed by the quality of the customer service team, which respond quickly and offer practical advice to help me with any stumbling blocks I encountered. **What do you dislike about Yotpo?** The integration of mail after purchase emails took some time for our developers but we're a small team and we do not have developers in-house so this is mainly why. But, now that it is set-up we can rely on it to serve us for years ahead so in the long run, it's not an issue really. Also, you can use a CSV file to drop in past customers' information that have bought from you that you would like to review your product/service, which helped massively for us. **Recommendations to others considering Yotpo:** I would encourage anyone looking to start with Yotpo to get in contact with them, as they are quick to get back to you and helped answer any questions I had before we started with them. **What problems is Yotpo solving and how is that benefiting you?** We have started quite recently but the main ways: 1. Social proof, we'll be adding reviews carousel to important pages on our customers' journey 2. Feedback naturally helps to see where we can get improvement- YOTPO automates this which means you can get valuable feedback without having to do the heavy lifting of ringing customers (although this is important too) 3. Increasing trust of our brand/ increase conversion rate ### 33. Good support, but.. **Rating:** 3.5/5.0 stars **Reviewed by:** Gabriel C. | Junior Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2018 **What do you like best about Yotpo?** It's easy to integrate, the support is very good and fast. It's also pretty easy to administrate trough the admin panel. If you're looking for something easy to setup/administrate that has good support, this is a good go-to product. **What do you dislike about Yotpo?** Customisation trough Yotpos panel could be more customisable and flexible in a way that it should allow outside customisation (eg External CSS) **Recommendations to others considering Yotpo:** It's a very easy to setup/administrate product and if you're looking for something simple that adds reviews this is a go-to product. Don't expect much regarding overwriting their customisation if you're into web-developing. **What problems is Yotpo solving and how is that benefiting you?** External CSS not being applied. As a web developer it's a bit hard to overwrite some core styling form YOTPO and that's what I'm currently solving. ### 34. I recommend Yotpo **Rating:** 5.0/5.0 stars **Reviewed by:** Roy F. | VP of Digital Commerce, Retail, Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2018 **What do you like best about Yotpo?** My account managers are the best. Both Igal and now Gino **What do you dislike about Yotpo?** the UI still needs some work, it is not as easy to find what I need to do quickly sometimes. **Recommendations to others considering Yotpo:** I used Bizzardvoice, power reivew , shopify review (on shopify stores), this is by far the easiest to implement, use and truly works for a modern date online store. **What problems is Yotpo solving and how is that benefiting you?** User generated contents including pictures and social postings. ### 35. We love Yotpo **Rating:** 5.0/5.0 stars **Reviewed by:** Matt A. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2018 **What do you like best about Yotpo?** We are a small business who sells a waterproof phone case, so reviews are absolutely critical. We have been using Yotpo for over a year and could not be happier. The review request email that is sent out makes it incredibly easy for our customers to write reviews. We are seeing about a 7% review rate compared to approximately 1% through Amazon. Our account manager, Lihi, could not be any nicer and has responded to our many requests within an hour or two, every time. Great company. Happy we found them. **What do you dislike about Yotpo?** Honestly happy with everything that Yotpo offers. **What problems is Yotpo solving and how is that benefiting you?** We are a small business who sells a waterproof phone case, so reviews are absolutely critical. We have been using Yotpo for over a year and could not be happier. The review request email that is sent out makes it incredibly easy for our customers to write reviews. We are seeing about a 7% review rate compared to approximately 1% through Amazon. Our account manager, Lihi, could not be any nicer and has responded to our many requests within an hour or two, every time. Great company. Happy we found them. ### 36. Best customer service and support **Rating:** 5.0/5.0 stars **Reviewed by:** Gilad L. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2018 **What do you like best about Yotpo?** I spoke with a few customer service reps to help me navigate some technical challenges. They were all among the best and most responsive support teams I have ever experienced. An especial shout out to Shirel, who has diligently helped take the fear factor out of my technological apprehension. **What do you dislike about Yotpo?** I dislike, which is my issue and problem, having to navigate the backend of Wordpress **What problems is Yotpo solving and how is that benefiting you?** YOTPO is helping to increase consumer engagement and google rankings with reviews. ### 37. Great review platform - with easy integrations for most websites **Rating:** 5.0/5.0 stars **Reviewed by:** Louise K. | Owner, Retail, Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2018 **What do you like best about Yotpo?** That I don't need to book a web developer to use this. It is really very easy to change settings and get this working with plug in integration. **What do you dislike about Yotpo?** Sometimes an update throws a setting off and it's a while until you realise it isn't working properly. But then easy enough to fix once aware, but an email to say it is not sending notification emails would be great. That the paid options are such a big leap - I'd love to try some of the features. **Recommendations to others considering Yotpo:** It is easy, I can integrate it so you can too **What problems is Yotpo solving and how is that benefiting you?** Genuine transparent reviews! It wouldn't be possible for me to offer this as a small brand without Yotpo. All other platforms are too expensive for micro sized brands. ### 38. Reviewing Yotpo - the user-generated content platform **Rating:** 3.5/5.0 stars **Reviewed by:** Maria R. | Freelance Designer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 28, 2018 **What do you like best about Yotpo?** Yotpo makes setting up reviews and follow up eblasts very simple and easy, which can really boost your number of reviews and get more feedback from customers. **What do you dislike about Yotpo?** The design interface is really lacking - as someone in charge of aligning our Yotpo elements with our brand standards, the fact that the simple editor is really lacking in customization options is a shame. And then if you try to edit the html, it locks you out of the simple editor. Overall, I think they could improve your selections and control when editing colors and design options - especially on the email front (where it's hard to change anything unless you know some basic coding). **What problems is Yotpo solving and how is that benefiting you?** We are going through a redesign of our website and Yotpo has given us the ability to streamline our review process across three different brands. It is also helping us gather more user-generated content to be used in many areas of our marketing. **Official Response from Marine Levy Belder:** > Hi Maria, Thanks for your honest feedback, it's really important for us to hear feedback from our customers. We are constantly working on improving our system and our design interface to make it easier for our customers. Moreover, we offer full customization of the MAP and the Yotpo widget. Here's how to customize the MAP: https://www.yotpo.com/university/map-customizations/ Yotpo clients can create a completely custom widget (using an API integration to setup) to display UGC on their website in a way that they have complete control over. This is an example of a brand that customized their widget: https://www.mvmtwatches.com If you have any specific question feel free to contact our Support team via this form: https://my.yotpo.com/contact_support We hope this helps. Have a good day! The Yotpo Team ### 39. Impressed with support **Rating:** 4.5/5.0 stars **Reviewed by:** Mark T. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2018 **What do you like best about Yotpo?** Currently on a free plan and had some questions about the after sales email that is not covered in the documentation. Shirel Garfinkle was extremely helpful with some very in depth information to explain exactly what happens, and how to achieve what I was after. Further more she too the effort to explain features I could consider using on my current free plan to get the most of Yotpo. I found the support over and above. Thanks Sheril. **What do you dislike about Yotpo?** As others have stated, there is a penalty in site speed. I don't have a clue how Yotpo compares to other services so I'm not sure if this is legitimate criticism. Documentation is generally very good, and easy to read since it's not too lengthy and technical. However when wanting answers to those detailed questions the documentation falls short. Considering the great support though this is not a big deal. **What problems is Yotpo solving and how is that benefiting you?** Yotpo is very easy to set up and does the job very nicely. I am sure the paid plans add some benefits we will be pursuing in the future, but for us right now as a startup the free plan is a godsend. ### 40. Best of Breed! **Rating:** 5.0/5.0 stars **Reviewed by:** Randy P. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2018 **What do you like best about Yotpo?** Briefcase.com is a 20+ year old ecommerce business and we've worked with our share of review platforms. Yotpo is the best in the business! **What do you dislike about Yotpo?** In the beginning, support response quality and turnaround time wasn't what it is today. They aren't the cheapest! **What problems is Yotpo solving and how is that benefiting you?** Yotpo's stellar software instantly provides our customers a higher level of confidence when shopping on Briefcase.com. Our Yotpo reviews convert to real sales, no doubt about it! ### 41. Seamless integration great customer support **Rating:** 3.5/5.0 stars **Reviewed by:** Daniel A. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2018 **What do you like best about Yotpo?** Customer support has always been helpful and quick. Integration API was well documented and we were fully integrated in a week. **What do you dislike about Yotpo?** There's no way to review the product catalog within the yotpo admin console to make sure the system has captured everything correctly. **What problems is Yotpo solving and how is that benefiting you?** Automated follow up to purchases to request product reviews. Having reviews show up on product pages on ecommerce site. ### 42. Easy/Worth It. **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan H. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2018 **What do you like best about Yotpo?** Very easy to use, works like it is suppose to. Does the job we need it to. **What do you dislike about Yotpo?** I think the only thing we wish it had was an easy way to insert manual reviews. We have years of reviews from customers who have emailed us or have left a review on a different platform. We want others to see these reviews on our website but there is no easy way to place these. **What problems is Yotpo solving and how is that benefiting you?** Reviews are important for customers to see. This is a lot like Amazon and building a trust factor. ### 43. Game Changer for DPA Ads **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2018 **What do you like best about Yotpo?** It's been worth it for the Facebook DPA Review Ads alone. We saw performance declines in our standard DPA campaigns - huge increases in our CPCs in recent months. But the YotPo has an integration with Facebook to allow review ads in DPA has been incredible- we're earning 15-1 ROAS on our standard campaign. **What do you dislike about Yotpo?** I don't have any specific recommendations to improve. **Recommendations to others considering Yotpo:** It's not cheap so do the math on what you need to see an ROI, but if you are in ecommerce and do significant volume, especially on Facebook, I'd find it hard to see how it couldn't work out for you. It's kind of hard to measure lift, but for us I can show how the performance lift on Facebook alone paid for it - we could book it as an advertising expense attributed to the DPA campaign and the campaign would still be performing great. **What problems is Yotpo solving and how is that benefiting you?** Improving Facebook Ad spend, ### 44. Great social Integration with some limitations **Rating:** 4.0/5.0 stars **Reviewed by:** Bahij D. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2018 **What do you like best about Yotpo?** Social integration with ability to create albums. **What do you dislike about Yotpo?** Unable to view or edit my products. Need to use API or upload/download CSVs which is extremely annoying. For a large organization, cannot give limited access to certain features (ex. access to social moderation only). Basic analytics. **What problems is Yotpo solving and how is that benefiting you?** MAP review requests, social integration ### 45. A simple service to integrate with **Rating:** 5.0/5.0 stars **Reviewed by:** Hugh P. | Head of Production, Small-Business (50 or fewer emp.) **Reviewed Date:** July 10, 2018 **What do you like best about Yotpo?** We have a custom ecommerce system; so integration hasn't been plug-n-play - but Yotpo Support has been excellent **What do you dislike about Yotpo?** Perhaps it would be nice to make some features more obvious in the user interface, but generally it's a very well rounded product. **Recommendations to others considering Yotpo:** I would suggest giving it a trial first obviously. It is super friendly and easy to use, very little technical expertise required after initial setup. **What problems is Yotpo solving and how is that benefiting you?** Yotpo has delivered more advanced reviews, the ability to respond and to have Q&As which they wanted but could not have on their old system. ### 46. Awesome review program **Rating:** 5.0/5.0 stars **Reviewed by:** guy m. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2018 **What do you like best about Yotpo?** reviews can be done in an email saving time for mobile users **What do you dislike about Yotpo?** test order need an instant option not just the test option **Recommendations to others considering Yotpo:** watch the videos and understand the system if you have a plugin you're laughing if not it will take some work **What problems is Yotpo solving and how is that benefiting you?** social media pushes ### 47. Great out of the box **Rating:** 4.5/5.0 stars **Reviewed by:** Ali P. | Web Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2017 **What do you like best about Yotpo?** I love that even without styling applied, the front end part of Yotpo looks professional. This is great if you don't have time to work on the styling just yet. It also is so easy to separate out the different stores that we use it for, as well as our staging environment. The customer service is unparalleled and answers all of our questions in a timely manner. **What do you dislike about Yotpo?** I was not able to figure out exactly how the mail after purchase specifically works at first until I asked for more in depth details with our rep. We were nervous to turn it on because we weren't sure how, when and what was being sent to past purchasers. **What problems is Yotpo solving and how is that benefiting you?** We are using Yotpo so that new customers can get a feel for how great our Cashmere is. It is hard to buy things that luxurious online without seeing them in person so it helps to have user reviews that can alleviate any concerns. ### 48. Best Review Platform Out There **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** June 21, 2018 **What do you like best about Yotpo?** After prospecting a handful of companies, YotPo had the best tech, sales calls, and least aggressive sales reps. They were also one of the only companies I talked to that said 'the reviews are yours, if you ever leave YotPo, we won't hold them hostage'. **What do you dislike about Yotpo?** I wish pricing could be a bit more competitive, but you get what you pay for. **What problems is Yotpo solving and how is that benefiting you?** A way to collect reviews for my company's website, and to make sure to use the reviews in SERP listing and SEM ads. I've received an increase in conversion rate on my PPC ads and also website. ### 49. Awesome. No complaints. **Rating:** 5.0/5.0 stars **Reviewed by:** Shujinkō E. | Company Owner, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2018 **What do you like best about Yotpo?** Awesome user interface and customer service. **What do you dislike about Yotpo?** There is nothing to complain about! Hahaha! **What problems is Yotpo solving and how is that benefiting you?** We are able to collect reviews! YotPo is trusted by people. ### 50. Great SMB Reviews Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2018 **What do you like best about Yotpo?** Has all of the features that you'd need to enable a site to have reviews and Q&A: review collection, review visualization, and moderation. The API access is very useful as well and the support team is helpful. **What do you dislike about Yotpo?** The feature set hasn't grown in any large way over the past few years -- much more finesse and deepening in reviews. Some review adjacent features may make the platform more valuable (social media image gathering, would be one example). **What problems is Yotpo solving and how is that benefiting you?** On site reviews ## Yotpo Discussions - [What is Yotpo used for?](https://www.g2.com/discussions/what-is-yotpo-used-for) - 1 comment - [View Yotpo pricing details and edition comparison](https://www.g2.com/products/yotpo/reviews?page=4&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+01%3A12%3A00+-0500&secure%5Bsession_id%5D=91d7b9e9-4070-4c35-9758-12f03c963895&secure%5Btoken%5D=82a5edab27921638decd1a51252b861be9a2e9754863d28db8c873071e609ce4&format=llm_user) ## Yotpo Integrations - [Attentive](https://www.g2.com/products/attentive/reviews) - [Dotdigital](https://www.g2.com/products/dotdigital/reviews) - [Gorgias](https://www.g2.com/products/gorgias/reviews) - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) - [MarketMuse](https://www.g2.com/products/marketmuse/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [PrestaShop](https://www.g2.com/products/prestashop/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) ## Yotpo Features **Collection** - Authentication - Review Forms - Personalization - Engagement - Community Q&A **Loyalty Experience** - Loyalty Engine - Rewards - Membership - Personalization - Gamification - Loyalty Cards **Visual UGC** - Campaign Customization - Widget Customization - Widget - Media Library **Agentic AI - Customer Advocacy** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance - Third-Party Integrations - Social Media Integration **Agentic AI - Review Management** - Adaptive Learning - Natural Language Interaction - Multi-Language **Additional Functionality** - AI Copilot - Email Alerts - Customer Segmentation - Multi-Campaign - Email Marketing - Customizable Reports - Social Advertising - Widgets - Reporting & Statistics - API - Generative AI - Campaign Segmentation - Email Templates - Search/Filter - Pre-Approved Content Library - Surveys & Feedback - Customer Advocacy - Data Import/Export - Social Promotion - Employee Advocacy - Activity Dashboard - Alerts/Notifications - Filtering - Real-Time Updates - Social Media Monitoring - Customizable Fields - Customizable Branding - Email Distribution - Nonprofit Advocacy - A/B Testing - Customizable Templates - Content Library - CRM - Gamification - Activity Tracking - Discount Management - Customer Engagement - Campaign Management - Incentive Management - Campaign Analytics - Engagement Tracking - Real-Time Analytics - Customer Accounts - Communication Management - Community Management - Rewards Management - Gift Card Management - Multi-Channel Marketing - User Management - Visual Analytics - Feedback Management - Social Engagement - Event Triggered Actions - Loyalty Program - Campaign Planning - Rewards Program - Advocate Management - Lead Capture - Referral Tracking - Reporting/Analytics - Promotions Management - Pipeline Management - Reference Request Automation - Reminders - Nomination Tracking - Task Scheduling - Calendar Management - Reference Usage Tracking - Audio References - For Sales/Marketing - Workflow Management - Configurable Workflow - Video References - Survey/Poll Management - Program Notices - Contact Management - Lead Management - Customer Activity Tracking - Customer Database - ROI Tracking - Lead Generation - Conversion Tracking - Referral Templates - For Customer Referrals - For Employee Referrals - Lead Engagement - Fraud Detection - Performance Metrics **Additional Functionality** - Reminders - Review Monitoring - Email Reminders - Monitoring - Performance Metrics - Surveys & Feedback - Activity Tracking - Data Import/Export - Review Notification - Reporting & Statistics - Feedback Management - AI Copilot - Real-Time Analytics - Survey/Poll Management - Activity Dashboard - SMS Messaging - CRM - Visual Analytics - Purchasing & Receiving - Real-Time Notifications - Customizable Reports - Response Management - Customizable Branding - SEO Management - Engagement Tracking - Review Badge Management - Negative Feedback Management - Social Sharing - Real-Time Data - Dashboard - Communication Management - Sentiment Analysis - Alerts/Notifications - Customizable Templates - Commenting/Notes - Template Management - Customer Experience Management - Social Promotion - Campaign Management - Email Management - Review Request - Multi-Location - Multi-Channel Campaigns - Chat/Messaging **Consumer Intelligence** - Customer Feedback - Sentiment Analysis - Competitive Analysis **Discovery** - Referral Program - Incentives **Moderation** - Reviewer Validation - Response Types - Legal Agreements **Loyalty Platform** - Communication Tools - Customer Relationship Management (CRM) - Loyalty Analytics - Localization - Integrations - Gift Card Management - Membership Management - Discount Management - Survey/Poll Management - Rewards Management - Promotions Management - eCommerce Management - Campaign Management - Communication Management **Integrations** - Social Media - Content Creation - Multi-Channel Marketing - Rights Management - UGC Request Automation - Influencer Relationship Management - Feedback Management - Contest Management - Campaign Management - Workflow Management - Social Media Integration **Reporting** - Revenue Reporting - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring - Review Monitoring - Brand Management - Template Management - SEO Management - Response Management - Customer Experience Management - Negative Feedback Management - Keyword Tracking **Insight** - Monitoring - Adoption Insight - Engagement Analysis **Use Cases** - E-commerce - Retail - Customer Service **Support** - Onboarding - 24/7 Client Support **Agentic AI - Loyalty Management** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Additional Functionality** - Customizable Templates - AI Copilot - Transaction History - SMS Marketing - Referral Tracking - Customizable Branding - Customer Surveys - Member Portal - Campaign Planning - Client Portal - Loyalty Program - Email Marketing - Customer History - Activity Dashboard - Performance Metrics - Multi-Campaign - Engagement Tracking - Customer Profiles - Social Promotion - Customer Segmentation - Customer Database - API - Point of Sale (POS) - Generative AI - Multi-Channel Marketing - Customer Activity Tracking **Mobile** - Mobile Optimization **Administration** - Incentives - Syndication - Insights - Content - Sampling **Performance** - UGC Analytics - Lazy-Loading **Additional Functionality** - Sentiment Analysis - Alerts/Notifications - Mobile Access - Access Controls/Permissions - Collaboration Tools - For Creative Agencies - For eCommerce - ROI Tracking - Post Scheduling - Segmentation - Activity Dashboard - Marketing Calendar - Search/Filter - Hashtag Tracking - Influencer Discovery - AI/Machine Learning - Referral Tracking - Online Payments - Engagement Tracking - Customer Surveys - Ratings/Reviews - Content Delivery - AI Copilot - Personalization - Keyword Tracking - Approval Process Control - UGC Collection - Generative AI - Loyalty Program - Influencer Tracking - Customer Advocacy - Video Editing **In-House Management** - Team Workflow **Platform** - Multichannel Sharing - Forum - Integration - Content Distribution **Display Options** - Badges - Widgets - Third-Party Integrations - Marketing - Social Media Integration - Website Integration **Generative AI** - AI Text Generation - Generative AI **Generative AI** - AI Text Generation - Generative AI **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - AI/Machine Learning - CRM Integration - Third-Party Integrations - Social Media Integration **Additional Functionality** - White Label - Hashtag Tracking - Review Sharing - Reporting/Analytics - Predictive Analytics - Customer Advocacy - Automated Responses - Multi-Channel Distribution - AI Copilot - Employee Advocacy - Widgets - Search/Filter - Scoring - API - Customizable Reports - Alerts/Notifications - Customizable Fields - Review Request - Engagement Tracking ## Top Yotpo Alternatives - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,072 reviews) - [Bazaarvoice](https://www.g2.com/products/bazaarvoice/reviews) - 4.2/5.0 (793 reviews) - [Okendo](https://www.g2.com/products/okendo/reviews) - 4.7/5.0 (428 reviews)