--- title: Yotpo Reviews meta_title: 'Yotpo Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 265 reviews by the users' company size, role or industry to find out how Yotpo works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 265 scale: '5' date_modified: '2026-08-09' parent_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # Yotpo Reviews **Vendor:** Yotpo **Category:** [Review Management Software](https://www.g2.com/categories/review-management-software) **Average Rating:** 4.3/5.0 **Total Reviews:** 265 ## About Yotpo Yotpo is leading the next era of trust and loyalty in eCommerce. From first impression to repeat purchase, Yotpo helps brands build stronger customer relationships and drive profitable growth. Yotpo’s AI-powered Reviews and industry-leading Loyalty solutions work in tandem to influence buying decisions, build trust, and reward lasting engagement across every touchpoint—on site, on social, and in store. With deep integrations into the eCommerce stack and tools that scale from launch to enterprise, Yotpo empowers brands to: - Convert better with authentic content that answers shopper questions and improves confidence - Retain more by personalizing rewards, driving repeat purchases, and creating emotional brand connection - Adapt faster with AI automation and hands-on strategic support Why brands choose Yotpo: - 400M+ reviews collected and 25K+ loyalty programs launched - 14 BFCMs in a row with 0 downtime - Regional teams and localized onboarding to support global growth Deep integrations with Shopify, Klaviyo, Attentive, Meta, TikTok, Zendesk, and many more Join the world’s most iconic and fastest-growing brands: Brooklinen, Princess Polly, Supergoop, Pandora, Barnes & Noble, ThirdLove, Steve Madden, Our Place, Goodr, Dr. Martens, Perry Ellis, Allbirds, and tens of thousands more ## Yotpo Pros & Cons **What users like:** - Users appreciate the **ease of use** of Yotpo, benefiting from simple integration and streamlined customer communication. (22 reviews) - Users praise Yotpo's **exceptional customer support** , noting their team's commitment to enhancing marketing and service outcomes. (21 reviews) - Users value Yotpo's **exceptional service and support** , considering them a vital partner for marketing success. (16 reviews) - Users value the **seamless integration** of loyalty, reviews, and SMS, enhancing their customer engagement effectively. (14 reviews) - Users value Yotpo for its **seamless integration of review management** , enhancing customer feedback and loyalty rewards. (12 reviews) - Customer Reviews (10 reviews) - Easy Integrations (8 reviews) - Integrations (8 reviews) - Users appreciate the **effective loyalty program** that drives growth, backed by excellent customer service and quick updates. (8 reviews) - Reputation Management (7 reviews) **What users dislike:** - Users find Yotpo to be **expensive** for the chaotic service and features it offers, leading to frustration. (11 reviews) - Users are frustrated by Yotpo's **missing features** , which lead to frustrating experiences and hinder overall strategy. (8 reviews) - Users express frustration with Yotpo's **limited features** , citing outdated software and confusing user interfaces that hinder performance. (6 reviews) - Users express frustration with Yotpo’s **limited functionality** , citing issues with features, reporting, and overall usability. (6 reviews) - Users express frustration with **feature limitations** in Yotpo, citing chaos in discount features and complicated support. (5 reviews) - Integration Issues (5 reviews) - Users express dissatisfaction with **poor customer support** , highlighting lengthy response times and unhelpful communication. (5 reviews) - Users often face **SMS issues** with Yotpo, including poor segmentation and unexpected customer messaging mishaps. (5 reviews) - Usage Difficulty (5 reviews) - Complexity (4 reviews) ## Yotpo Reviews ### 1. AWESOME REVIEW & SUPPORT **Rating:** 5.0/5.0 stars **Reviewed by:** Issa A. | Senior Business Development Manager, Real Estate, Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2018 **What do you like best about Yotpo?** Yotpo is awesome as real reviews by real people works best - word of mouth is the way to go. customer service really helped alot in getting this done. any enquiry will be answered. Yulia Sachkova from yotpo really helped me alot and was patient all the way through! **What do you dislike about Yotpo?** takes some time to import our reviews but ultimately there is nothing that i dislike **Recommendations to others considering Yotpo:** try it - its free and have a paid plan as well. **What problems is Yotpo solving and how is that benefiting you?** firstly importing reviews over, afterwhich getting more reviews onboard and the aftersales auto email feature is great. we believe the more real reviews we have from real people = higher buyer confidence ### 2. Better Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Abdul N. | Senior Software Quality Assurance Engineer, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** July 19, 2018 **What do you like best about Yotpo?** Reviews really mean a million to every Business. Yotpo enables to collect reviews automatically. **What do you dislike about Yotpo?** Updating and Downloading catalog is too slow **What problems is Yotpo solving and how is that benefiting you?** We have faced a problem while downloading catalog and updating again from yotpo account. ### 3. Decent Functionality, Very slow support **Rating:** 2.0/5.0 stars **Reviewed by:** Greg D. | Director of eCommerce, Sporting Goods, Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2018 **What do you like best about Yotpo?** There's some great tools to re-engage customers to write reviews if they haven't already, and the cost is reasonable for the functionality it delivers. **What do you dislike about Yotpo?** Support has been slow to respond to our inquiries for technical issues, and has often not really helped towards resolution, simply passed the issue back to our team. No option for content syndication to other retailers. **What problems is Yotpo solving and how is that benefiting you?** Getting product reviews on our website, certainly helps with consumer trust **Official Response from Marine Levy Belder:** > Hi Greg, Thanks for your comments and honest feedback. We're sorry to read that you had a bad experience with our support team. Can you please precise us what was your ticket number? We'll investigate the issue and make sure to improve our services. Moreover, if you need any additional assistance, please let us know and we'll make sure to answer all your questions. Have a good day, The Yotpo Team ### 4. Highly recommend! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Luxury Goods & Jewelry | Small-Business (50 or fewer emp.) **Reviewed Date:** July 04, 2018 **What do you like best about Yotpo?** The support is unreal! My account manager Shai is always so quick to get back to me! I like how they are always updating features and it is pretty easy to implement. The IG summary is awesome and formats perfectly on desktop and mobile. **What do you dislike about Yotpo?** It's a little expensive for a business as small as mine and does need a little bit of integration at the start but the Yotpo team made it pretty easy! I would love them to create the feature whereby you add a photo when uploading a review straight from the site. **What problems is Yotpo solving and how is that benefiting you?** Customers love being able to see real photos of our products and hear about the size and fit. ### 5. Beware: Overpriced **Rating:** 2.0/5.0 stars **Reviewed by:** Mehdi M. | Founder, Apparel & Fashion, Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2018 **What do you like best about Yotpo?** Good functionalities. Good product except this is beyond any small companies' reach. Too expensive just to get customer reviews. **What do you dislike about Yotpo?** They don't reveal their pricing before giving a demo. Then hit you with a $8K upfront ask. They charge way to much and lock you into a yearly contract which you can't get out or stop mid way if not satisfied. **Recommendations to others considering Yotpo:** Be more honest: Lower the price to something reasonable and don't lock people into a yearly contract. If you're product is good, people will renew month to month. **What problems is Yotpo solving and how is that benefiting you?** Getting customer reviews ### 6. Great for tracking product reveiws **Rating:** 4.5/5.0 stars **Reviewed by:** Christina W. | Logistics Coordinator, Consumer Services, Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2018 **What do you like best about Yotpo?** The layout is very user friendly and seamless, the daily updates on new reviews and the option to respond to inquiries and questions is very useful. Our customers like that they can respond to each other’s questions and reviews and the ablility to post to multiple sites at once **What do you dislike about Yotpo?** I honestly don’t have anything that I dislike about this platform. Overall everything is very good and seamless **What problems is Yotpo solving and how is that benefiting you?** Customer review and product inquiries while we are away ### 7. Great Review Software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2018 **What do you like best about Yotpo?** We are very pleased on the ease of yuse of the Yotpo review system is for our user to comment on our products and for our adminitrators to review, moderate and answer our client's comments, questions and concerns. **What do you dislike about Yotpo?** Actually, there isn't much to dislike about this system. We are very please with ow Yotpo has given us the flexibility to address our customer bases' interaction with our brand. **What problems is Yotpo solving and how is that benefiting you?** We have the ability to address any of our client's concerns, questions or recommendations about our products and our company as a whole. ### 8. Great experience with importing reviews between stores **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2018 **What do you like best about Yotpo?** I recently outgrew my online store and wanted to move my reviews with me to my new e-commerce platform. I was really nervous that I was going to lose any reviews from my old online store. I'm not a 'tech guy' by any means, but the process was simple and streamlined. Yonathan with Yotpo was quick to answer any questions that I had and kept things simple. Thanks Yotpo! Highly recommended! **What do you dislike about Yotpo?** Nothing. I'm happy with the product and with the service. **Recommendations to others considering Yotpo:** Lots of free features. I was really impressed at the level of support even with the free feature! **What problems is Yotpo solving and how is that benefiting you?** Potential customers trust the reviews of other people. I'm able to respond to reviews as well. ### 9. Amazing. 75% of product are reviewed now. Support was unbelievable **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2018 **What do you like best about Yotpo?** I now get about 75% reviews on my product sales. Before I was having a hard time getting a couple reviews. Sasha, my tech support did a screen share with me. Fixed my coding I did as a novice. Got all my reviews perfect. Went beyond and helped me export old reviews and implement them into my new one when I could not. I was happy with the service I was originally getting, but she made sure to step it up a notch. **What do you dislike about Yotpo?** It was a little difficult to get set-up myself. Part of that being my own coding. **Recommendations to others considering Yotpo:** I do already. **What problems is Yotpo solving and how is that benefiting you?** Going from a couple reviews, to up to 75% of my sales being reviewed now. ### 10. Extremely amazing portal that will make money for you **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2018 **What do you like best about Yotpo?** Yotpo's intregration system is amazing. THey can connect with your site very quickly and your customers start receiving mail after purchase emails asking to write a review WITHIN THE EMAIL. That part is key. Most reviews emails ask the customer to click here to write a review. Customers do not want to do that. Yotpo's email allows them to write a review write in that email. It is so simple for the brand and the consumer. Before Yotpo, we were getting about 5 reviews a month, now we get 250 a month. The ROI is amazing. **What do you dislike about Yotpo?** The filter systems within the admin dashboard are not extremely easy to use nor detailed. You cannot always filter how you would like. Other than that, I do not have much to complain about. **What problems is Yotpo solving and how is that benefiting you?** We are getting so many product reviews which is absolutely key for an online ecommerce retail product. REviews give new customers confirmation about a product and help sway their opinions. There is nothing more valuable than peer review of products. We have more than made our money back with this system. ### 11. Complete Ripoff! **Rating:** 0.0/5.0 stars **Reviewed by:** Greg W. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2018 **What do you like best about Yotpo?** The product works if your using one of their pre-built shopify integrations. **What do you dislike about Yotpo?** Unethical company with poor business practices. **Recommendations to others considering Yotpo:** Do your homework. Much cheaper options based in the U.S. that are ethical companies. Yotpo basically stole $8,000 from our company with a yearly plan that never once got used because their tech team couldn't set it up and it didn't do half of the things they said it could do. **What problems is Yotpo solving and how is that benefiting you?** None for mine. ### 12. Great ways to get reviews, but ... **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2017 **What do you like best about Yotpo?** It's easy to create and send emails to get reviews, and the Yotpo best practices for review solicitation and email content really work. **What do you dislike about Yotpo?** You can't save emails as templates to send over and over again; you have to re-create the email every time you want to send a new solicitation. **Recommendations to others considering Yotpo:** You need to be aware that the email process, though effective, is not altogether intuitive, and you may find yourself repeating tasks and wondering, "Why couldn't they just let me save this email template?" Also, you're going to be told that getting the reviews to appear on your site is "as easy as inserting a snippet of code." That may be true, but if you don't have IT resources to insert that snippet of code it won't matter how easy it is; it won't get done. **What problems is Yotpo solving and how is that benefiting you?** We're trying to use Yotpo to improve your organic search ranking, but as yet we haven't seen any benefits because we've yet to hit the magic 150-review threshold. **Official Response from Marine Levy Belder:** > Hi, Thanks for your comment. In order to update the Yotpo Mail After Purchase (MAP) template you just need to go to your Yotpo Admin > Content Generation > Reviews > Mail After Purchase. Then you can personalize your email template and send it automatically to your customers. To help you on this you can use this support document: https://support.yotpo.com/en/article/map-mail-after-purchase For any other question or if you need assistance, please contact our Support team via this form: https://my.yotpo.com/contact_support Thanks The Yotpo Team ### 13. Yotpo is a good resource for collecting reviews **Rating:** 3.5/5.0 stars **Reviewed by:** Anthony S. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 12, 2018 **What do you like best about Yotpo?** The automated emails that go out after a purchase **What do you dislike about Yotpo?** Template editor could use some work. Having more flexibility when editing templates would be nice. **What problems is Yotpo solving and how is that benefiting you?** We have been able to collect thousands of emails rather quickly with Yotpo. That is a huge win for us. ### 14. Best Review System **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2018 **What do you like best about Yotpo?** All reviews are in one platform that is easy to use and understand. Great interface for the customers. Exporting reviews and sharing them with upper management is super easy. Organizing reviews and responding to customer questions is easy. Having YOTPO on our website doesn't look out of place. You can customize what the customer sees so that it looks like it's a part of your website and not a third party source. **What do you dislike about Yotpo?** Customers can notify you that they have not received their order through the YOTPO review request email. I wish that YOTPO would send the email address as well as the name and order number to make follow up faster and easier. **Recommendations to others considering Yotpo:** YOTPO is an amazing software and super easy to use. Their support team is very involved and eager to answer any questions. They believe in their product and that makes our company want to stay with them. **What problems is Yotpo solving and how is that benefiting you?** All of our reviews come through YOTPO. We use their marketing tools to boost sales on our Social Media platforms. I personally use YOTPO to gather what customers are saying about our products and any issues that may arise. Their system makes it very easy to reach out to customers to solve any issues. ### 15. Great way to moderate reviews! Recent change isn't helpful though **Rating:** 4.0/5.0 stars **Reviewed by:** Cherise B. | Executive Assistant, Hospitality, Mid-Market (51-1000 emp.) **Reviewed Date:** December 22, 2017 **What do you like best about Yotpo?** I really like how you can filter the reviews based on review score, date, etc. It's also great that one Yotpo account can support multiple store platforms, and they're easy to switch between. It's also easy to send what's called "targeted review requests" so you can ask for more reviews from your customers, and Yotpo gives you good advice about that. Their support staff is friendly, too. **What do you dislike about Yotpo?** A recent change is annoying--you can no longer see all un-commented reviews by clicking "new reviews." You now have to create a filter to see un-commented reviews. **What problems is Yotpo solving and how is that benefiting you?** Site review moderation ### 16. COMPLETELY WORTH IT **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2018 **What do you like best about Yotpo?** This review system is incredible. Our website has been in business for over 20 years and we only had about 200 reviews on our website. When we implemented Yotpo, we have over 2,000 reviews in the first year! It completely strengthens your brand loyalty and customer conversions. Easy to use back-end system and love how customers can upload photos of the products. We can share the reviews on social for even more exposure. **What do you dislike about Yotpo?** The search and export function on the backend could use some work. I wish it was more detailed so we can search and export reviews based on exact keywords we are looking for. **Recommendations to others considering Yotpo:** Just implement it. Depending on your products retail price, the price could be steep, but we certainly receive a VERY strong ROI on this software. Plus, it strengthens our brand. **What problems is Yotpo solving and how is that benefiting you?** Customer conversion rate! Increased web sales, stronger brand value and enhanced SEO ### 17. Sluggish, Expensive, Good Features **Rating:** 2.5/5.0 stars **Reviewed by:** Geoff P. | Co Owner, Retail, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2017 **What do you like best about Yotpo?** I was an early adapter when many features which are now pay-for, were free. The system is rather easy to use, and there are some nice features. I like how they have a free-feature with a tuned-down version of the pay-for features. Jay was impressive when I spoke to him on the phone on a couple of instances. He took the time to really review my account and understand a few things before calling me. I really did appreciate his approach and rapport. When I spoke to him a second time, he either has a great memory, or he took notes from our initial conversation. I wish I could have given him more business. **What do you dislike about Yotpo?** It's sluggish. It doubles the load time of my website, and HTTP requests. It's expensive as well, for a small business for me to spend nearly $300 (or more) per month, it's out of my price range, even if paying does enable in-line SEO, and a better conversion rate. Instead of trying to sell me on a plan, allow me to try the pay-for features for free for a limited time to actually allow me to taste the value of the full features. If it gives results, I'll be more apt to fork over some money for it (Post election year market is EXTREMELY SLOW, and volatile in my industry). Based on the stats that Jay gave me as they related to my individual account performance, average order etc, paying for the service would essentially become a wash. Hmm, I think they're still figuring things out, and once they do (pricing, and code efficiency) I think they'll have a wonderful package that will attract a lot of people who need this type of service. **Recommendations to others considering Yotpo:** You've got nothing to lose. Try the free version, however do some testing WRT page load speeds before you install. **What problems is Yotpo solving and how is that benefiting you?** Review generation, SEO, customer trust. **Official Response from Marine Levy Belder:** > Hi Geoff, Thanks for your comments and honest feedback. I just wanted to let you know that we hear you all loud and clear and just launched a much more affordable product (starting at $49 a month) -- check out our growth options here: https://www.yotpo.com/get-started-with-yotpo/. This new plan scales with you and allows you to enjoy our best features for smaller businesses without breaking the bank! If you have any question or need assistance with your account, please feel free to contact our support team via this form: https://my.yotpo.com/contact_support I hope this helps! The Yotpo Team ### 18. REALLY HANDY TOOL FOR COLLECTING REVIEWS **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2018 **What do you like best about Yotpo?** I like the fact that both reviews and Q&A can be solicited enabling tons of user generated content. The reviews requests can be sent out in many different ways. **What do you dislike about Yotpo?** The price keeps going up and google doesn't really index all their content properly. **What problems is Yotpo solving and how is that benefiting you?** we have realized tremendous increase in business due to the reviews. ### 19. Yotpo. Product reviews made simple. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2018 **What do you like best about Yotpo?** Price is what made Yotpo extremely appealing. But after using Yotpo for 3 years now the entire product is so easy to use. **What do you dislike about Yotpo?** I'm still not completely happy with their most recent backend update. **What problems is Yotpo solving and how is that benefiting you?** We are using Yotpo for product and website reviews. The reivews have helped persuade customers to purchase items. ### 20. Great Reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2018 **What do you like best about Yotpo?** The ease of use for the administrator to view and moderate all reviews and questions. **What do you dislike about Yotpo?** There isn't much to dislike. Actually can't think of anything right now. **Recommendations to others considering Yotpo:** get it, you'll love it. **What problems is Yotpo solving and how is that benefiting you?** We are able to address customer concerns, questions and product recommendations. ### 21. Used for small Ecommerce site succesfully **Rating:** 5.0/5.0 stars **Reviewed by:** Joe D. | Senior Ecommerce Manager , Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2018 **What do you like best about Yotpo?** It's a great value for money review gathering system. **What do you dislike about Yotpo?** Takes a while to get used to the system. **Recommendations to others considering Yotpo:** It's great as your first review system, we haven't explored all of it'#s features yet, but for our smallest commerce site it works perfectly. **What problems is Yotpo solving and how is that benefiting you?** Gathering reviews on a small Ecommerce set up. It has helped us access free reviews and user generated content. ### 22. Sluggish, Lots of Features, Needs More Customization Options **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2018 **What do you like best about Yotpo?** I really like the algorithms behind the widget and it's wide variety of widgets and their continued development. **What do you dislike about Yotpo?** The admin panel is slow, have more widget customization options would be great. **What problems is Yotpo solving and how is that benefiting you?** Product Reviews & SEO ### 23. Great review company! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2018 **What do you like best about Yotpo?** The automatic mails they send to customers. But their service is also great. Fast and effective response. **What do you dislike about Yotpo?** Nothing. everything seems fine to me. he **What problems is Yotpo solving and how is that benefiting you?** Automatic product review invitations. This gives us good feedback of our products and potentiel customers can analyze these reviews before they buy a product. Very useful. ### 24. Solid review handling platform **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Luxury Goods & Jewelry | Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2018 **What do you like best about Yotpo?** The platform interface is quite intuitive; I was able to navigate with little training. **What do you dislike about Yotpo?** I wish there was a bulk review export function. I've been told there is but it doesn't seem to work and therefore we have to use our rep. **Recommendations to others considering Yotpo:** Easier exporting of data. **What problems is Yotpo solving and how is that benefiting you?** We want to maximize the 'voice of the customer'. Yotpo does this efficiently. We are definitely able to respond quickly. ### 25. Excellent customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Arts and Crafts | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2018 **What do you like best about Yotpo?** Fast replies and really supportive of a small charity. **What do you dislike about Yotpo?** The online portal for members is not intuitive enough. **Recommendations to others considering Yotpo:** Customer service is excellent **What problems is Yotpo solving and how is that benefiting you?** Small organisations need to win customer's trust in order to grow, and Yotpo helps with that. ### 26. A great module **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2018 **What do you like best about Yotpo?** What I like the most is the simplicity with which the customer can leave a review on the website. **What do you dislike about Yotpo?** Some problem with the CSS for certain issues that arise for me. **What problems is Yotpo solving and how is that benefiting you?** The trust of customers in my store. Let the website visitors read real and verified reviews is a great help for any online business. ### 27. Great system with 2 major flaws **Rating:** 1.0/5.0 stars **Reviewed by:** Ron W. | Owner, Construction, Small-Business (50 or fewer emp.) **Reviewed Date:** January 03, 2017 **What do you like best about Yotpo?** Yotpo is the best system I have found for getting customers to leave reviews. The ability to review without ever leaving your email inbox is priceless. It has great social integrations and is a fantastic marketing tool. It is also really easy to integrate with wordpress. I think setup time was 2 minutes. **What do you dislike about Yotpo?** The two main drawbacks are. 1. Reviews are 100% vetted by the vendor. You can delete or edit to your heart's content, making them worthless. You can even set it up to only publish positive reviews, so no one ever sees anything negative. I find this to be unethical. 2. Pricing is insane and is growing higher almost monthly. When I started with Yotpo about 18 months ago, their top plan was $300/mo with plans starting as low as $30 for small businiesses. Now they have custom price quoting so they can get every last penny out of you - my quote was $1,500/mo, and the low end plans have gone away. For a company as small as mine (about 25k views a month) this is impossible, so I can't use anything but their extremely limited free trial until I find a different review platform. **Recommendations to others considering Yotpo:** I'd suggest looking into review.io. I don't have an account with them yet, but they seem to be offering 80% of the product for 10% of the price. **What problems is Yotpo solving and how is that benefiting you?** I use this to increase the number of reviews I get per purchase. This has helped since it gives my product additional credibility. While my customers tend to have 4 reviews per product - or less - I have 20+ This translates into higher sales, and more confident customers. ### 28. Formerly Great, Now a Mass of Paywall Barriers to Great Functions. **Rating:** 3.0/5.0 stars **Reviewed by:** Matthew M. | Owner, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2017 **What do you like best about Yotpo?** I loved Yotpo for is ease of integration with Bigcommerce, import of outside reviews and the really unique and interesting features. **What do you dislike about Yotpo?** Most of their best features are now paywalled behind a subscription wall, the free version is definitely not as good as it used to be, I deal with bigcommerce and shopify a lot and the built-in and other 3rd party review software is better and more affordable now than YotPo. I used be able to sell an integration package for bigcommerce/yotpo, but now merchants have lost interest due to the expensive monthly cost. **Recommendations to others considering Yotpo:** If you want a feature rich platform and can afford a significant investment then its truly the system for you, but they won't even list the prices anymore like they used to, so they've even gone further to the premium customers and corporations with no room for the little guy to use any of their best features. **What problems is Yotpo solving and how is that benefiting you?** I used Yotpo to replace the lackluster built-in review system of bigcommerce initially, it had great features for merchants and customers of those merchants as well as some nice seo features like a built-in review page for all the store reviews. ### 29. Great Product, If you're Compatible **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2017 **What do you like best about Yotpo?** nice dashboard, easy to use, increased reviews **What do you dislike about Yotpo?** We aren't exactly sure what the issue was but the plug in to SparkPay did not work well, while we saw an increase in reviews we experienced server errors frequently and found out that it was due to the Yotpo plug in **Recommendations to others considering Yotpo:** Just make sure it is 100% compatible! **What problems is Yotpo solving and how is that benefiting you?** increase in product review ### 30. Moderator Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** November 29, 2017 **What do you like best about Yotpo?** Email notifications and the ease of the platform's interface. **What do you dislike about Yotpo?** The platform could be glitch at times, it also does not have a system for reminding moderators about old un published reviews. Search and filter section doesn't always work properly. **What problems is Yotpo solving and how is that benefiting you?** We are using yotpo to source reviews from customers that we are not able to house and filter internally. ### 31. Great review app, but not worth the current pricing **Rating:** 2.5/5.0 stars **Reviewed by:** Charles D. | Owner, Retail, Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2016 **What do you like best about Yotpo?** Yotpo has quite a lot of features, though since we're under a grandfathered plan we don't have access unless we upgrade to an overpriced plan. I love the review summary at the top of the reviews widget on product pages. Yotpo's review system visually appears similar to Amazon's layout, which is a good thing. Besides user submitted photos, it hits all the points for review software. I believe they are developing or have launched user photos, though it wasn't added to our plan **What do you dislike about Yotpo?** Support can be slow at times. If you migrate your website to another platform, still keeping Yotpo as the review platform, it is a huge pain to migrate your reviews. In fact, it is easier to export your reviews and signup with another review service and import the reviews than it is to migrate with Yotpo. If I wasn't on a grandfathered plan that alone would have made me migrate. **Recommendations to others considering Yotpo:** Yotpo's a good platform if you're large enough to justify the cost. If you're on Shopify, keep an eye on Judge.me as a review option. But if you're 1mil+/year you're probably too big for that so Yotpo would be a good fit. **What problems is Yotpo solving and how is that benefiting you?** Yotpo gave us a pretty good review system for our site. Much better than the default review app. Although not used as often by customers, I do like the Q&A feature. Yotpo also posts seller reviews to Google which can appear in Shopping and Adwords ### 32. A great service that does the tedious work for you. **Rating:** 4.5/5.0 stars **Reviewed by:** Jeff S. | Contributor, Retail, Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2016 **What do you like best about Yotpo?** We love the way Yotpo sends out emails to customers for reviews, offers coupon codes on our behalf, and automatically publishes our reviews to the website and social networks. It easily integrated with BigCommerce at the click of a button, which was nice as we didn't have to hire anyone or use extra time to implement the software onto our site. It also looks very attractive on the product page, blending seamlessly into the layout of our store and design. **What do you dislike about Yotpo?** It's slightly overpriced for what it provides, but not enough to dissuade us from using it. Even five bucks less would make it an incredible value hard to pass up. **Recommendations to others considering Yotpo:** We have been using it since day 1 and have yet to find a better service for the price. **What problems is Yotpo solving and how is that benefiting you?** Since we're a few-man operation, anything that automates parts of the business and handles tedious work is welcome. We don't have the time to be publishing every social review on our own or emailing customers after their orders to solicit feedback. The integration of Yotpo with BigCommerce is also very convenient. ### 33. One of the top three essential apps for my website **Rating:** 5.0/5.0 stars **Reviewed by:** Maile U. | Founder and CEO, Apparel & Fashion, Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2016 **What do you like best about Yotpo?** My business caters to a very particular segment of the population with a particular group identity. Having positive reviews of my products that are easily showcased is extremely helpful for me. I also put a lot of effort into customer service and creating a beautiful product, and reviews help me to demonstrate this and convince customers who are not already familiar with my business to trust that we will do a good job. When I transitioned ecommerce platforms for my website, this was the very first app I installed on my new site. It is worth every penny. **What do you dislike about Yotpo?** I wish there was a way to dynamically integrate product reviews into automated abandoned cart emails. That would be amazingly helpful. Also, it would be nice if it were a little easier to transition reviews when changing platforms. But those are minor quibbles. **Recommendations to others considering Yotpo:** Excellent app. I highly recommend it. **What problems is Yotpo solving and how is that benefiting you?** I sell math and science jewelry. Reviews help me to show customers who are unfamiliar with my business that my products are both quality, and seen as cool and beautiful by others in the STEM community. Also, having the seller ratings show up in Google search ads has improved my conversion rate. ### 34. Most complete Review and Rating system **Rating:** 5.0/5.0 stars **Reviewed by:** Andres Fernando G. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2016 **What do you like best about Yotpo?** Yotpo is the most complete Review and Rating system because is full compatible with my ecommerce platform Prestashop. Yotpo includes a fabulous email system that keeps in touch with our customers. Return customers constantly look for new purchases. Yotpo is a transparent system that prevents be manipulated by managers or customers, giving much lot of credibility to this solution. **What do you dislike about Yotpo?** I consider that maybe to be incorporated more quantity of technical documentation. Regarding the operation of the platform has added values that are greatly valued by its customers, so do not deserve any criticism. **Recommendations to others considering Yotpo:** Yotpo is a comprehensive solution for Reviews and Rating that has great potential to increase the credibility of your company, keep in touch with your customers and increase your sales. Very recommended! the first year I got a 20% discount and I really appreciate it but the cost of being user is very affordable. **What problems is Yotpo solving and how is that benefiting you?** My shop requires increase credibility in the products and customer service. I am currently solving problems in the installation of Yotpo to improve my search engine visibility, in this case Yotpo technical support has been valuable to detect the error and proceed to modify the installation ### 35. Yotpo is a must-have for any business **Rating:** 5.0/5.0 stars **Reviewed by:** Leslie G. | Business Owner, Consumer Goods, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2016 **What do you like best about Yotpo?** We started using Yotpo a little over a year and a half ago, knowing it was important to build social cred & trust for shoppers browsing our main store website (separate from our Etsy shop, which already has this feature built-in to the marketplace). However, I admit that I was very wary of the initial process of getting this function setup, dreading the early days when the # of reviews would be really low -- making us look like we had low traffic / low sales (even if this wasn't the case). We took the plunge anyway, and discovered that the reviews came very quickly. It took very little time to build up what seemed like a credible amount. After a certain threshold, it seemed like the reviews were building & reinforcing a momentum in terms of conversions. I'm very pleased with the app and also appreciate the additional features I get with the premium subscription -- including the Google sellers rating (which makes your AdWords ads stand out / look even more credible with the star rating display), and also the Q&A feature. I also really appreciate the ability to moderate reviews, especially given that usually the rare negative review has nothing to do with the product itself or service received by the customer - but rather some displeasure involving something outside of our control (like USPS not delivering to the correct address, etc). **What do you dislike about Yotpo?** The only frustration that I have regarding the app is that its profanity filter sometimes gets triggered for reasons that don't qualify. For example, our customers are cat owners -- some of whom have 'Maine Coon' cats (a certain type of breed). Any mention of this by reviewers automatically gets flagged and does not get published. **What problems is Yotpo solving and how is that benefiting you?** Selling online always comes with the challenge of fostering trust on the part of a new shopper, since they can't touch or see the real product. The Yotpo review system helps demonstrate to potential customers that real people are buying from us and are happy (in specific ways) about their purchases from us. We depend a lot on this for our business. ### 36. Best Company Ever! **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie N. | Owner, Apparel & Fashion, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2016 **What do you like best about Yotpo?** I love Yotpo, From their customer service to all the amazing features they offer its the best company i ever seen yet, its very easy to use, my customer are able to review super quick and easy! i also love to be able to have the feature of frequently ask questions, my customers are my top priority and Yotpo helps us make our customer experience super easy and incredible. Thank you Yotpo! **What do you dislike about Yotpo?** Everything is perfect until now, fortunately there is nothing that i would like to change, my overall experience has been amazing! more than i can ask, customer service its amazing as well besides their great site. **Recommendations to others considering Yotpo:** It's a Must! Yotpo will help any small business or corporation look super legit and to make new customers experience easier and trustful when buying from any site, because they can read and other's customers experience. **What problems is Yotpo solving and how is that benefiting you?** Yotpo has help my business in a really amazing way, New customers can read our previous customers experience and feel confident when shopping at www.xariasclothing.com ### 37. Yotpo is a great out of the box eCommerce review system **Rating:** 5.0/5.0 stars **Reviewed by:** Shawn D. | Senior Web Developer, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2016 **What do you like best about Yotpo?** Yotpo is extremely easy to set up especially with Woocommerce. The price is right and there's a number of great features that you get out of the box, an excellent system for getting quality (real) reviews for any ecommerce store. **What do you dislike about Yotpo?** No API so very difficult to do anything special with the Yotpo system. If you don't like how any of the embed features look or work you either have to do some hacking or just deal with it. **Recommendations to others considering Yotpo:** Although I highly recommend Yotpo for the price and features you get (if you're a small business this is a no brainer) if you're a bigger ecommerce store you might want to see if Trust Pilot or another review-based software that might be more robust or have a more hands-on approach to acquiring reviews for your ecommerce site. This is especially true when it comes to some features like Star Ratings across ad creatives. While Yotpo supports Adwords, they do not yet support Bing Ads for product ratings. **What problems is Yotpo solving and how is that benefiting you?** Yotpo works to get reviews for your products. It's main selling points is vetted reviews which help build trust with visitors. It has everything you need as an ecommerce site: a good review widget (Amazon-eque) on your site, star ratings on-site (compatible with Adwords) and excellent mail-after review requests which seem to perform extremely well. The cross sales from the emails Yotpo sends requesting reviews basically pay for the Yotpo subscription. ### 38. Best review app period. **Rating:** 5.0/5.0 stars **Reviewed by:** Yemin K. | Co-Founder & COO, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2016 **What do you like best about Yotpo?** Have to say Yotpo is truly our best on site app.. I believe the customers like/read/trust the reviews. Yotpo has become a major part of our day to day customer engagement strategy. I love that new features are constantly being added. Their customer service is top notch. This app offers a heck of a lot of great features for the low price of free. You need to pay more if you want to use more features, but every penny worth. The cost is high for a business of our size, but I think after a year or so we will see the results of peer to peer reviews. Give it a shot. **What do you dislike about Yotpo?** Picture update feature updated so far, but the problem is pricing. As fa as I know, we have to sit on $699.00 per month tier, but it could be too much for the companies on their starting phase. Adding this feature for special package or something will be better to try it. I might be wrong, but they really have to give chances for users who keep using Yotpo, for example more than 1 year or 2 years. **Recommendations to others considering Yotpo:** This is the powerful review collecting app. **What problems is Yotpo solving and how is that benefiting you?** More reviews means more credibility. We mix up Yotpo review and Google trusted store review and it proves we have better sales than before. Controlling review is not easy, but it's easier than ever with Yotpo. Their dashboard and moderate system is easy to handle and very intuitive. ### 39. My Favorite Smart Software Yet **Rating:** 5.0/5.0 stars **Reviewed by:** Trevor J. | CEO & Founder, Apparel & Fashion, Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2016 **What do you like best about Yotpo?** Automation is king. It feels like the entire software is on autopilot unless you want to be in control. I love knowing that it's working so I can put my focus in other areas. **What do you dislike about Yotpo?** Needs a better onboarding process. I'd really like to see the best practices within my account and I think many other customers might share my thoughts. **Recommendations to others considering Yotpo:** You'll get the comments and questions you never even had answers to in the first place. Yotpo has pushed to take a deeper dive into our brand and take control over our customers experience. **What problems is Yotpo solving and how is that benefiting you?** We are finding solutions to our customers problems every day via Yotpo. Whether it's shipping issues, quality control issues, or even just customer service concerns, we are hearing about it through Yotpo. ### 40. Easy implementation, fair pricing **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa D. F. | Marketing Conversion Manager, Photography, Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2017 **What do you like best about Yotpo?** Yotpo was incredibly easy to implement, even without a CMS. **What do you dislike about Yotpo?** The integration to send reviews to Zendesk for CSRs to handle is not included in the premium membership. **What problems is Yotpo solving and how is that benefiting you?** Yotpo has enabled our business to publish reviews on product pages which positively impacts customer experience on our website. ### 41. Great platform, but wished we can buy a la carte features **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2016 **What do you like best about Yotpo?** Easy to setup, easy to use and learn, and in-mail review feature has gotten us many more reviews than our previous site-driven review platform. Simply set when you want review emails to go out, and Yotpo will send them out and allow customers to leave reviews right from within their emails. Also like their explicit filter feature - filtered out some fake/ridiculous reviews from non-buyers who just want to voice an opinion about our products when they've never even purchased it. **What do you dislike about Yotpo?** We wanted to add in the user-generated photo features they're now offering, but you cannot get this unless you pay for their $699 Powerhouse plan. That's 100x what we're paying now, and I can't justify paying that much for that feature. We'll stick with emailing customers asking for photos for now. Wish there was a way to connect user emails/info to Facebook accounts or other social platforms so it can show more social proof rather than a generic avatar/image. **Recommendations to others considering Yotpo:** If reviews showing up in Google are important to you, make sure your Yotpo account level supports this. I believe you have to pay for the Powerhouse plan to get a lot of the great features. Definitely do your research. We pay a great price now since we were grandfathered in, but not sure we'd pay for their new pricing structure. **What problems is Yotpo solving and how is that benefiting you?** People love to read reviews, and we've had many customers mention they chose our products over competitors due to our great reviews - and Yotpo helped us with that! ### 42. Easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Conor N. | Founder And Owner, Consumer Goods, Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2016 **What do you like best about Yotpo?** Yotpo provides me with instant customer feedback which I depend on for the success of my business. It's very easy to use and I like the interface. Having a system that runs my customer satisfaction has been a major component to our positive image. **What do you dislike about Yotpo?** I wish there were more options for marketing products to customers and different options for social marketing rather than the basic FB and twitter posts. Don't get me wrong, I like the ease and quality of the social media marketing, but I guess more options for different types of posts would be appealing. FB has it's algorithms and so my social media posts of a customer review don't get that many views. **What problems is Yotpo solving and how is that benefiting you?** Customer feedback. Getting the good and bad about my products which is key to my success. The ability to instantly post reviews to social media. the ability to compile reviews on my website. ### 43. Review of a review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2016 **What do you like best about Yotpo?** Yotpo has won me over the likes of Trustpilot but mainly over the aspect of cost even though it has raised their pricing but at least feature wise they have caught up. Given that traffic is an important factor and yotpo reviews are located on site versus their major competitor this is a selling point aside from being more than half the cost. Recently added features like carousel is important to my business. Support has been great in suggesting how to take advantage of the features. **What do you dislike about Yotpo?** Took awhile to implement features that made them comparable. Product vs vendor review still a sore point. Dramatic increase in cost considering that functionality or value has not seen a commensurate increase. **What problems is Yotpo solving and how is that benefiting you?** Need software to allow reviews on the products we sell and being able to respond ### 44. Excellent App! **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer M. | Marketing Director, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2016 **What do you like best about Yotpo?** I love the ease of use and user interface within the app. It makes it simple for the customers to write the review, and for the moderator as well. **What do you dislike about Yotpo?** Honestly, there really isn't anything to dislike. The entire app is well designed. **What problems is Yotpo solving and how is that benefiting you?** By using this app, we have been able to answer questions for customers to better meet their needs. With reviews we can see what is selling well and what customers like or dislike, and with the questions feature we can answer questions for multiple customers in a public forum for others to see who might have similar questions. ### 45. Crucial to our business **Rating:** 5.0/5.0 stars **Reviewed by:** Shane P. | Director of Growth Systems, Enterprise (> 1000 emp.) **Reviewed Date:** May 27, 2016 **What do you like best about Yotpo?** It's awesome. Probably hard to pick just one thing, but the ease of use is probably the best part. We set it up and then don't have to worry about it ever again. It's perfect. **What do you dislike about Yotpo?** We've had a few issues with our widget not displaying but those haven't been hard to resolve. **What problems is Yotpo solving and how is that benefiting you?** We use yotpo to provide the social validation that our customers need to help them make a buying decision. Yotpo is also extremely important in our problem resolution efforts as well. It helps us identify unsatisfied customers and resolve problems as well. ### 46. Easy to use, very effective in generating reviews! **Rating:** 4.5/5.0 stars **Reviewed by:** Mikko S. | Vice President of Marketing, Apparel & Fashion, Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2016 **What do you like best about Yotpo?** Setup was super easy, started generating reviews in a matter of hours. Template is somewhat customizable, and our audience seems to respond very well to the coupon offers! **What do you dislike about Yotpo?** Really not too much. Would be great to have multiple ways of displaying the reviews, but overall I've been nothing but satisfied with the tool. **What problems is Yotpo solving and how is that benefiting you?** We needed to show the voice of our consumer and add additional layers of trust to the purchase process, and our reviews have done exactly that! ### 47. Cant really go wrong **Rating:** 4.5/5.0 stars **Reviewed by:** William H. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2016 **What do you like best about Yotpo?** You can't go wrong with adding customer reviews to your sites. It makes your website look a lot more legitimate and also gives clients who are on the fence a good push to purchase from you. We use our client reviews all the time to let new clients know of our service and products. It is a wonderful feature! **What do you dislike about Yotpo?** Sometimes the interface can be hard to use and update if you are not tech savvy. **What problems is Yotpo solving and how is that benefiting you?** We were paying a lot of money to get our name brand out but with the site and product reviews, it made it much easier to spread our name through word of mouth. ### 48. A Great Tool to Grow Your Brand's Reputation **Rating:** 4.5/5.0 stars **Reviewed by:** Joseph C. | Vice President Operations, Consumer Electronics, Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2016 **What do you like best about Yotpo?** What I like best about Yotpo is how easily it integrates with Shopify stores as well as their apps like Kit. **What do you dislike about Yotpo?** I wish there was a box or link to use when an automated review email is sent and the customer has not received the product yet. Then to have an automated follow-up email sent to us to reschedule a review email. **What problems is Yotpo solving and how is that benefiting you?** This is solving our credibility concern. We had some poor reviews on Amazon that were not in part due to the product but to some of our distributors. It continues to be a concern but Yotpo has given as a lot of good support for our potential customers. ### 49. Excellent review app that rivals more expensive solutions **Rating:** 5.0/5.0 stars **Reviewed by:** Robbie S. | Director, Health, Wellness and Fitness, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2015 **What do you like best about Yotpo?** The free version is great (rare) and the paid version is excellent. The automated emails after a purchase are spot on, the configurability of everything is very good. Star ratings etc all standard for google and so on. Platform is good, ability for customer to leave a review from within their email client is perfect. The Q/A feature is great. Recommended products and coupon delivery after reviewing is also very good. All in all Yotpo has a lot of features that we are finding extremely useful at Infinity Pro, Mintycoco and Sili Sunglasses among other websites we run. **What do you dislike about Yotpo?** Nothing - Yotpo continues to excel and customers love the reviews on our website. **Recommendations to others considering Yotpo:** Just get it. It works easily with your website out of the box and I personally recommend it to all ecommerce website owners. It's affordable when compared to other review platforms and is gaining trust with customers as well. **What problems is Yotpo solving and how is that benefiting you?** Reviews help sales. Builds trust with the customer. The question and answers feature is excellent and provides interaction from previous customers - which actually works. ### 50. Yotpo can make your company proliferate **Rating:** 5.0/5.0 stars **Reviewed by:** Roland V. | Owner, Mental Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2015 **What do you like best about Yotpo?** The best point so far is the high conversion rate, around 10% on after purchase emails, This makes for a rapid rise in reviews. Another good point is that it seems that the more reliable players in the market use Yotpo to distinguish themselves from other players that use pre-fabricated reviews or only place positive reviews. I hope there will be a growing trend in e-commerce businesses to use authentic reviews. **What do you dislike about Yotpo?** At the moment I cannot prioritize social logged in reviews to be the first visible reviews. Now writing this review I see some improvements that Yotpo could also implement, like using a Review Grade. People could upload a photo of the product or any other prove that shows they really used the product. Maybe a force to publish all reviews would also improve the trust in Yotpo even more. **Recommendations to others considering Yotpo:** It is the best reviewplatform in my eyes. **What problems is Yotpo solving and how is that benefiting you?** Getting tons of authentic reviews. ## Yotpo Discussions - [What is Yotpo used for?](https://www.g2.com/discussions/what-is-yotpo-used-for) - 1 comment - [View Yotpo pricing details and edition comparison](https://www.g2.com/products/yotpo/reviews?page=5&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+12%3A22%3A14+-0500&secure%5Bsession_id%5D=810db3e6-fb24-46d7-b529-0c8b78ce47b0&secure%5Btoken%5D=e5509b71734bd620f05414191cade15db8645d1dde19bd2e86c5a79f2c43328f&format=llm_user) ## Yotpo Integrations - [Attentive](https://www.g2.com/products/attentive/reviews) - [Dotdigital](https://www.g2.com/products/dotdigital/reviews) - [Gorgias](https://www.g2.com/products/gorgias/reviews) - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) - [MarketMuse](https://www.g2.com/products/marketmuse/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [PrestaShop](https://www.g2.com/products/prestashop/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) ## Yotpo Features **Collection** - Authentication - Review Forms - Personalization - Engagement - Community Q&A **Loyalty Experience** - Loyalty Engine - Rewards - Membership - Personalization - Gamification - Loyalty Cards **Visual UGC** - Campaign Customization - Widget Customization - Widget - Media Library **Agentic AI - Customer Advocacy** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance - Third-Party Integrations - Social Media Integration **Agentic AI - Review Management** - Adaptive Learning - Natural Language Interaction - Multi-Language **Additional Functionality** - AI Copilot - Email Alerts - Customer Segmentation - Multi-Campaign - Email Marketing - Customizable Reports - Social Advertising - Widgets - Reporting & Statistics - API - Generative AI - Campaign Segmentation - Email Templates - Search/Filter - Pre-Approved Content Library - Surveys & Feedback - Customer Advocacy - Data Import/Export - Social Promotion - Employee Advocacy - Activity Dashboard - Alerts/Notifications - Filtering - Real-Time Updates - Social Media Monitoring - Customizable Fields - Customizable Branding - Email Distribution - Nonprofit Advocacy - A/B Testing - Customizable Templates - Content Library - CRM - Gamification - Activity Tracking - Discount Management - Customer Engagement - Campaign Management - Incentive Management - Campaign Analytics - Engagement Tracking - Real-Time Analytics - Customer Accounts - Communication Management - Community Management - Rewards Management - Gift Card Management - Multi-Channel Marketing - User Management - Visual Analytics - Feedback Management - Social Engagement - Event Triggered Actions - Loyalty Program - Campaign Planning - Rewards Program - Advocate Management - Lead Capture - Referral Tracking - Reporting/Analytics - Promotions Management - Pipeline Management - Reference Request Automation - Reminders - Nomination Tracking - Task Scheduling - Calendar Management - Reference Usage Tracking - Audio References - For Sales/Marketing - Workflow Management - Configurable Workflow - Video References - Survey/Poll Management - Program Notices - Contact Management - Lead Management - Customer Activity Tracking - Customer Database - ROI Tracking - Lead Generation - Conversion Tracking - Referral Templates - For Customer Referrals - For Employee Referrals - Lead Engagement - Fraud Detection - Performance Metrics **Additional Functionality** - Reminders - Review Monitoring - Email Reminders - Monitoring - Performance Metrics - Surveys & Feedback - Activity Tracking - Data Import/Export - Review Notification - Reporting & Statistics - Feedback Management - AI Copilot - Real-Time Analytics - Survey/Poll Management - Activity Dashboard - SMS Messaging - CRM - Visual Analytics - Purchasing & Receiving - Real-Time Notifications - Customizable Reports - Response Management - Customizable Branding - SEO Management - Engagement Tracking - Review Badge Management - Negative Feedback Management - Social Sharing - Real-Time Data - Dashboard - Communication Management - Sentiment Analysis - Alerts/Notifications - Customizable Templates - Commenting/Notes - Template Management - Customer Experience Management - Social Promotion - Campaign Management - Email Management - Review Request - Multi-Location - Multi-Channel Campaigns - Chat/Messaging **Consumer Intelligence** - Customer Feedback - Sentiment Analysis - Competitive Analysis **Discovery** - Referral Program - Incentives **Moderation** - Reviewer Validation - Response Types - Legal Agreements **Loyalty Platform** - Communication Tools - Customer Relationship Management (CRM) - Loyalty Analytics - Localization - Integrations - Gift Card Management - Membership Management - Discount Management - Survey/Poll Management - Rewards Management - Promotions Management - eCommerce Management - Campaign Management - Communication Management **Integrations** - Social Media - Content Creation - Multi-Channel Marketing - Rights Management - UGC Request Automation - Influencer Relationship Management - Feedback Management - Contest Management - Campaign Management - Workflow Management - Social Media Integration **Reporting** - Revenue Reporting - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring - Review Monitoring - Brand Management - Template Management - SEO Management - Response Management - Customer Experience Management - Negative Feedback Management - Keyword Tracking **Insight** - Monitoring - Adoption Insight - Engagement Analysis **Use Cases** - E-commerce - Retail - Customer Service **Support** - Onboarding - 24/7 Client Support **Agentic AI - Loyalty Management** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Additional Functionality** - Customizable Templates - AI Copilot - Transaction History - SMS Marketing - Referral Tracking - Customizable Branding - Customer Surveys - Member Portal - Campaign Planning - Client Portal - Loyalty Program - Email Marketing - Customer History - Activity Dashboard - Performance Metrics - Multi-Campaign - Engagement Tracking - Customer Profiles - Social Promotion - Customer Segmentation - Customer Database - API - Point of Sale (POS) - Generative AI - Multi-Channel Marketing - Customer Activity Tracking **Mobile** - Mobile Optimization **Administration** - Incentives - Syndication - Insights - Content - Sampling **Performance** - UGC Analytics - Lazy-Loading **Additional Functionality** - Sentiment Analysis - Alerts/Notifications - Mobile Access - Access Controls/Permissions - Collaboration Tools - For Creative Agencies - For eCommerce - ROI Tracking - Post Scheduling - Segmentation - Activity Dashboard - Marketing Calendar - Search/Filter - Hashtag Tracking - Influencer Discovery - AI/Machine Learning - Referral Tracking - Online Payments - Engagement Tracking - Customer Surveys - Ratings/Reviews - Content Delivery - AI Copilot - Personalization - Keyword Tracking - Approval Process Control - UGC Collection - Generative AI - Loyalty Program - Influencer Tracking - Customer Advocacy - Video Editing **In-House Management** - Team Workflow **Platform** - Multichannel Sharing - Forum - Integration - Content Distribution **Display Options** - Badges - Widgets - Third-Party Integrations - Marketing - Social Media Integration - Website Integration **Generative AI** - AI Text Generation - Generative AI **Generative AI** - AI Text Generation - Generative AI **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - AI/Machine Learning - CRM Integration - Third-Party Integrations - Social Media Integration **Additional Functionality** - White Label - Hashtag Tracking - Review Sharing - Reporting/Analytics - Predictive Analytics - Customer Advocacy - Automated Responses - Multi-Channel Distribution - AI Copilot - Employee Advocacy - Widgets - Search/Filter - Scoring - API - Customizable Reports - Alerts/Notifications - Customizable Fields - Review Request - Engagement Tracking ## Top Yotpo Alternatives - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,072 reviews) - [Bazaarvoice](https://www.g2.com/products/bazaarvoice/reviews) - 4.2/5.0 (793 reviews) - [Okendo](https://www.g2.com/products/okendo/reviews) - 4.7/5.0 (428 reviews)