ybot is a voice-activated, multilingual autonomous work assistant designed to enhance the efficiency, safety, and productivity of the global workforce. By leveraging advanced voice AI technology, ybot enables deskless workers, particularly in sectors like healthcare, to perform mission-critical tasks swiftly and accurately. For instance, in the healthcare domain, ybot assists clinicians in completing OASIS documentation in under 13.5 minutes, significantly reducing burnout and increasing patient capacity.
Key Features and Functionality:
- Voice-Activated Interface: Allows hands-free operation, enabling workers to interact with the system using natural language commands.
- Multilingual Support: Supports over 6,000 languages, facilitating seamless communication across diverse workforces.
- Integration Capabilities: Easily integrates with existing Cloud IVR, ERP, and CRM systems, ensuring smooth workflow transitions.
- Scalability: Capable of handling millions of calls, making it suitable for organizations of various sizes.
- Accessibility Optimization: Designed to be user-friendly, ensuring accessibility for all employees.
Primary Value and Problem Solved:
ybot addresses the challenges faced by deskless workers, such as time-consuming documentation and communication barriers. By automating up to 90% of calls and reducing case handling costs by up to 97%, ybot enhances operational efficiency and reduces costs. In healthcare, it has demonstrated a 15.5% increase in clinical capacity and a 720% acceleration in time-sensitive documentation, allowing providers to see more patients while improving work-life balance. Overall, ybot empowers organizations to optimize their workforce, improve customer experiences, and achieve substantial cost savings.