What I like most about xMatters are its integration and customization capabilities. The platform is also easy to use and to configure workflows, which helps facilitate communication. On top of that, it has an intuitive interface, and I really appreciate that. Review collected by and hosted on G2.com.

Some of the more advanced features are hard to implement without proper support, and the support team is consistently slow to respond. Review collected by and hosted on G2.com.

Incident and reporting management better than previously it was, less guess work for orchestration. Review collected by and hosted on G2.com.

Works everything fine for till now. Better dashboard access. Review collected by and hosted on G2.com.

I like how xMatters facilitates a quick response to incidents and really improves coordination between teams. It works well because it helps me reduce the time needed to detect or restore a program. It's also helpful with team coordination as it allows me to send notifications automatically and track each incident. Additionally, the straightforward presentation simplifies the setup process. Review collected by and hosted on G2.com.

I would like to see improvement in workflow customization. Into report of you to facilitate incident analysis. Review collected by and hosted on G2.com.

I really appreciate the AI-powered analytics features that proactively flag potential risks before they escalate. The no-code workflow automation has dramatically reduced our response times. Overall, xMatters is excellent and works flawlessly. Review collected by and hosted on G2.com.

The documentation needs improvement, because our teams require a lot of training to fully master the automated workflows. Review collected by and hosted on G2.com.

This tool is amazing because it lets me send alerts directly to the on-duty team without any hassle. On top of that, the interface is sleek, fast, and mobile-friendly. I especially love that it’s perfect for checking incidents on my phone during a night deployment—that’s what I liked most about xMatters. Review collected by and hosted on G2.com.

It lacks native support for observability metrics and for configuring complex workflows, and mastering advanced conditional expressions is complicated. Review collected by and hosted on G2.com.

The workflow feature automates many tasks, which makes it an exceptional incident management platform. It has been a key resource in reducing overhead while providing a clear, shared overview for everyone involved. I also appreciate that everything is stored in one place, so it’s easy to find and reference when needed. Review collected by and hosted on G2.com.

The documentation could be improved in a few areas. With so many options available, it can feel overwhelming at first. The initial setup can also be somewhat slow, and it would help to have a clearer separation between the different types of automation so it’s easier to understand what each one is for. Review collected by and hosted on G2.com.

The notification routing feature is actually really good as if your monitoring tool picks up a problem at 3 am and it will page the correct person based upon the escalation rules you've set up and therefore you are not spending valuable time trying to determine who to call. I like that it ties into our monitoring tools, so alerts flow in without us needing to manually send the alert and thus reduces the response time to issues. Review collected by and hosted on G2.com.

The interface is somewhat dated relative to other tools, it works but it's just not fun to look at. Setting up complex workflow processes takes many more mouse clicks than they should and also I'm sure I'm being petty but the mobile application is clunky and I spent a long time waiting for my mobile application to acknowledge an alert. Review collected by and hosted on G2.com.

I appreciate having an up-to-date record of what happened, this tool was very easy to set up. The incident timeline always displays recent events and provides us with a central location to send all alerts. I love its responsiveness and direct collaboration, it meets our needs perfectly. Review collected by and hosted on G2.com.

Data delays can force a more reactive approach to incidents, and I’ve also noticed slowdowns during peak traffic. Parts of the interface feel a bit cluttered at times, and I sometimes need to refresh the page to get the timeline to show up properly. Review collected by and hosted on G2.com.

xMatters is very powerful. I really like its features for working with multiple clients, each with different policies and service level agreements. I also love that it lets you centralize all the information, manage alerts from multiple systems, and set up smart notification routes that streamline and organize responses. Review collected by and hosted on G2.com.

What I like least is that it’s often complicated to make certain flows clear and easy for the end user to understand. Review collected by and hosted on G2.com.

For me, the best thing about xMatters is its workflow automation features. I really like how it streamlines and automates communication processes. I also like the mobile app; it’s excellent and lets you manage a critical incident right from your phone. On top of that, the admin log keeps a clear, detailed record of activity, which I find very useful. Review collected by and hosted on G2.com.

Sometimes the interface feels cluttered, with too many options at the top, and I don’t like that. Review collected by and hosted on G2.com.