I like xMatters because it makes it easier to communicate across different teams. I also appreciate how simple and smooth it is to use, which has significantly improved our efficiency. The interface is good as well, and it feels very familiar to me. Review collected by and hosted on G2.com.

There are a couple of things that didn’t meet my expectations. In particular, the notification customization and the overall ease of generating reports could be improved. Review collected by and hosted on G2.com.

I really like the quick alert system that xMatters provides. It's great for sending automatic notifications, which helps my team respond quickly to issues. The seamless integration with other tools like ServiceNow or Slack automates workflows and reduces manual steps, boosting overall efficiency. I also find the setup pretty easy, and we started using it without much hassle. xMatters helps in coordinating responses effectively, and I enjoy experimenting to improve each reporting for easy customization and quicker insight. Review collected by and hosted on G2.com.

I like everything, so far I have no complaints. Review collected by and hosted on G2.com.

The notifications and escalation features are extremely useful. In a business-critical environment, they make sure that important events are addressed quickly and escalated when necessary. The system is very reliable, and the advance notifications about on-call schedules help avoid unexpected issues. It is also easy to integrate with our alerting agents. The mobile app can be configured so that alerts are not missed even if 'do not disturb' is enabled, but it also prevents overload if the IT system generates a large number of alerts. As a team that prioritizes security, we find that it fully meets our requirements for secure responses. Review collected by and hosted on G2.com.

The scheduling interface can be a bit confusing initially when setting up on-call shifts, as it isn't very intuitive. Review collected by and hosted on G2.com.

The most notable thing in the xMatters is the command it has on the consistency of the communication. The features included to support the use of multiple channel notification also make sure that no one can say that he or she did not know that something was happening. I use it so often and that is why we are ready to react. The implementation allowed us to normalize the way we escalate incidents between departments and this caused less stress and expectation during releases of production. Review collected by and hosted on G2.com.

I do not like the fact that management of schedules between various teams can be time consuming with xMatters. Although the number of features is high, manual rotation needs to be updated with care. The frequency of use implies that schedule mistakes are revealed very fast, and alerts may be sent to the wrong recipient. This is frustrating during peak times and makes us check on assignments a couple of times more than we would like. Review collected by and hosted on G2.com.

I like that it can assign tasks in seconds based on anticipated responses, and that our response time improves significantly during critical incidents. I also appreciate being able to prioritize alerts so we only receive the essential ones. I really like the mobile app as well—it’s great because I can respond from anywhere. Review collected by and hosted on G2.com.

The reports could be more customizable for executive presentations; that’s the only area I think needs improvement. Review collected by and hosted on G2.com.

I like the low-code flow designer in xMatters because it offers a drop-and-drop interface for creating complex logic, making it accessible for non-technical teams. This feature allows users like me to develop intricate processes without needing to be an expert, which I find particularly beneficial. Review collected by and hosted on G2.com.

I wish they would improve the support team. They are slow to respond and are not very user friendly. Review collected by and hosted on G2.com.

What I like most about xMatters is the visibility that it provides regarding the people working on the issues. The site is linked to our cooperation systems and IT observation tools, therefore, each alert has a distinct owner. This can be used in our team to minimize confusion in service disruption. Its time scheduling and escalation functions help in supporting day to day operations, and high frequency usage makes sure that no critical incident is missed. It has ensured that the management of the IT emergencies has become more systematic and dependable. Review collected by and hosted on G2.com.

The initial challenge is developing notification workflows. It was time and testing to get it right in terms of establishing escalation paths and user schedules. As it is so important to us, any small errors in setting up can affect the delivery of alerts in the short term. Characteristics are high but the depth may be technical to the new team members. It makes the early adoption slow, but it does not impede the effectiveness in the long run. Review collected by and hosted on G2.com.

The best thing about xMatters is that it structures urgent communication in a manner that ensures that nothing slips through the cracks. I am able to use it on a daily basis to handle incident alerts, and such capabilities as automated escalation paths and group notifications guarantee that every team member is aware of their role in case of a serious situation. The system also ensures that everybody is on track and eliminates confusion, and high-pressure responses are less stressful and chaotic. Review collected by and hosted on G2.com.

The thing that I despise is the fact that notification flows may take time to set up or modify. In case of the change of teams or responsibilities, it is necessary to revise the escalation paths with additional attention. This has sometimes sluggled the responses of incident and placed manual effort on the managers to have the alerts delivered to the appropriate individuals, which may cause stress in the busy times. Review collected by and hosted on G2.com.

I appreciate how xMatters has significantly streamlined our on-call management by automating rotations, especially during holiday periods. This automation ensures that our team can efficiently handle the requirements without constant manual oversight, which is crucial during times when human resources might be limited. Additionally, xMatters excels in transforming email notifications that might have been overlooked into actionable alerts, ensuring nothing critical slips through the cracks. The onboarding process facilitated through professional services was remarkably smooth, enabling us to onboard over 300 personnel within just a few months, a testament to its efficiency and user-friendliness. I find the analytics features of xMatters incredibly valuable, particularly in providing insights into our metrics such as mean time to respond (MTTR). These insights allow our on-call responders to refine their response strategies and find areas where automation could be beneficial—ultimately enhancing our efficiency. The overall setup of xMatters was relatively easy, especially with the support of professional services, which ensured a seamless transition to using the software's robust capabilities. Review collected by and hosted on G2.com.

I find that xMatters lacks robust integration with various monitoring tools like LogicMonitor and other applications. Instead of having ready-to-use API tools, we had to rely on professional services to develop custom integrations. Ideally, an AI bot similar to Airtable or Copilot should be available to help us build our own workflows without needing to learn JavaScript. Review collected by and hosted on G2.com.

Since I started using it, I’ve really appreciated how well it handles incidents and notifications, and how easy it is to use thanks to its seamless integration, which helps streamline alert escalation. I’ve also liked the templates and the rules engine, which make it easier to automate more complex workflows. Review collected by and hosted on G2.com.

The interface tends to slow down during peak traffic times, and support can also be slow to respond when I need help resolving certain issues. Review collected by and hosted on G2.com.