Beyond its solid integrations and multi-channel notifications, xMatters has vastly improved its visual Flow Designer, making complex workflow automation completely painless. Review collected by and hosted on G2.com.

The mobile experience could be modernized and improved to match the full features and smoother navigation of the web interface. Review collected by and hosted on G2.com.

I love xMatters because it's very reliable and fast, making it extremely accurate. It helps our team quickly find the root cause and fix issues, allowing us to avoid incidents. This reliability and speed are crucial in production, as xMatters informs us quickly about critical incidents so we can fix them before our end customers are affected. We use it for everything related to incident, issues, and alerting, which gives us the flexibility and ability to respond quickly to issues. Review collected by and hosted on G2.com.

The UI is a bit complex, with too many options and configurations that require proper training. Review collected by and hosted on G2.com.

I appreciate xMatters' ability to automatically notify the right personnel at the right time, driving fast and reliable incident response without manual coordination. It's used effectively to automate incident alerting and to notify the right on-call teams to quickly respond and resolve IT issues. It also solves the problem of delayed or missed incident response by ensuring critical alerts reach the right people instantly and trigger automated actions. Review collected by and hosted on G2.com.

The complex setup and configuration made it harder to onboard and customize workflows quickly. It felt overly complex and time-consuming to set up and manage for quick value. Review collected by and hosted on G2.com.

The best thing about collaborating with xMatters is that it introduces a well organized dialogue when there is a service disruption. As technical support, understanding who the alert was responded to will avoid misunderstandings under the stressful circumstances. Status of recognition and escalation routes are evident in the platform, and this enhances the coordination among the engineers. Review collected by and hosted on G2.com.

A disadvantage that I have found concerning xMatters is that sometimes it is necessary to spend some additional time to manage on call schedules when our operation team has been rotated. Engineers in our company sometimes cross duties based on projects. Manipulation of those schedules within the platform must be well verified to make sure that the correct personalities are alerted. Review collected by and hosted on G2.com.

I love how xMatters relieves me of notification worries during an incident. People who need to be alerted are notified, and if they don't respond, it automatically escalates to the next person. The escalation feature has saved me countless hours during late-night updates. It integrates cleanly into our workflow with different shifts and rotations. Also, the initial setup was very easy for my team. Review collected by and hosted on G2.com.

The mobile app UI feels a bit better compared to other tools I use today. Review collected by and hosted on G2.com.

I like the ability to trigger notifications from within ServiceNow by our L1 helpdesk agents and all the workflows that we can build to meet our needs. It's really handy that L1 helpdesk agents can propose a major incident or trigger on-call L2 members for help. Major incident managers can accept or reject the proposals and then trigger notifications to global leaders and open the command center. This results in global awareness and quick onboarding to resolve major issues. Review collected by and hosted on G2.com.

I find it inconvenient that we have to go to the xMatters website to configure groups or on-call schedules. It would be great if we could manage xMatters settings and configurations directly from within ServiceNow. The setup process was medium in difficulty, and we needed help from the xMatters professional services team due to the complexity of the system. Review collected by and hosted on G2.com.

The greatest benefit of xMatters to me is its ability to add order to our incident response process. My place of work in the field of IT operations works with an online retail company and we use it on a daily basis when there is a breakdown. On call schedules and escalation paths features are highly prevalent on the platform, which makes responsibility clear. As we utilize it at a rate of high frequency, the team reacts quicker and avoids the one in which a number of individuals can respond yet allow others to assume they have responded. Review collected by and hosted on G2.com.

The weakness that I have identified with xMatters is associated with team rotations. There are also frequent changes in schedules of our operations group and to maintain those updates within the system there is a need to observe it. The features linked to the escalation paths are many, and, thus, even basic changes could imply a few steps. Review collected by and hosted on G2.com.

I really liked the intelligent routing. The rules and distribution schemes are very flexible, and I can manage them in stages. I also appreciated the native integrations, the APIs, and how easy it is to automate response flows. Review collected by and hosted on G2.com.

The mobile app works well overall, but sometimes the notifications arrive late, which I didn’t like. Still, it’s not a big problem for me. Review collected by and hosted on G2.com.

It works well enough-- it pages the correct people and gets their attention. The workflow UI is also nice, and it's nice to have data that keeps track of MTTR. Review collected by and hosted on G2.com.

It feels a little barebones. There's a lot that has to be home-brewed. There are some basic integrations with the workflows, but they work with webhooks and don't directly integrate with alerting software. Also, there's very little currently in the Terraform provider, which is rough for a company that claims to be focused on Google-style SRE practices. Review collected by and hosted on G2.com.

I appreciate the mobility it offers, especially being able to review critical alerts or approve changes directly from my phone. I also value receiving immediate feedback, because it helps me understand what we’re doing well. On top of that, I really appreciate the dashboard’s complete visibility: I can see the status of educational services in real time, and that’s something I truly value. Review collected by and hosted on G2.com.

I’d like to see it improve, especially when it comes to personalization, because as a student it still feels a bit too corporate and impersonal. Review collected by and hosted on G2.com.