The app is straightforward to use and still offers plenty of customization options. It includes all the basic functions I need, and overall the platform feels like a reliable solution. I especially like being able to customize notifications, and it also gives me a way to monitor system health. Review collected by and hosted on G2.com.

It would be great to have better organization for the tables, along with more integration options. Also, duplicate alerts sometimes appear for no clear reason, which makes the screen harder to read and follow. Review collected by and hosted on G2.com.

I appreciate xMatters for its ability to automate and orchestrate incident response workflows in real time. It's great that it ensures the right people are alerted and actions are triggered instantly. I like its intelligent on-call alerting that ensures incidents reach the right personnel instantly, without the need for manual coordination. Additionally, I found the initial setup easy, which was a pleasant surprise. Review collected by and hosted on G2.com.

Configuration and workout setup can be improved. It needs to be more easy for first-time users. Review collected by and hosted on G2.com.

xMatters is great because it surpasses the competition with its excellent features. I really like the multi-channel notifications and the smart escalation, which eliminates the need to dig through Excel rotation manuals. I also appreciate that, with a single click, the system opens the Slack channel and creates the ticket. Overall, I love it. Review collected by and hosted on G2.com.

The issue is that if the filters aren’t configured correctly, the alerts can end up being filtered out, which is very annoying. Review collected by and hosted on G2.com.

The scheduling engine is incredibly robust, offering a clear view of ongoing incidents. It has excellent features that help us manage them, I particularly like the reports, which provide concise details about each incident. I find it truly amazing how easily it streamlines communications. Review collected by and hosted on G2.com.

Some customization options take a few extra steps to set up, which can make it harder for me to stay focused. At times, the sheer number of alerts feels overwhelming, and I’d really like to see an update to the user interface to make everything easier to manage. Review collected by and hosted on G2.com.

What I liked most were the notifications and the customizable workflows that help prevent alert overload. I also love that it has saved me in crisis situations thanks to its automatic escalations based on skills and on-call schedules. I really love it. Review collected by and hosted on G2.com.

So far, the issues we’ve run into have been with the mobile app, which also feels pretty basic. Review collected by and hosted on G2.com.

I personally like that xMatters keeps our incident response in check. It is efficient to alert the appropriate people in case nothing is missed. I have combined it with monitoring tools such as Datadog and ServiceNow that will automatically send notifications when there is an issue. The robotization is time saving and the versatile escalation options allow me to make certain changes based on the availability. I have been using it on a regular basis and it has become a necessity to maintain our team on track. Review collected by and hosted on G2.com.

I consider xMatters quite hard to install initially. Reworking alert rules or integrations is not always easy and one may not always know how to get detailed reports. This has sometimes created delays in cases when processes require rapid updates. Its reporting limits are such that it is more difficult to identify repeat issues or trends, hence retardant in learning by our team regarding previous occurrences. Review collected by and hosted on G2.com.

xMatters handles automatic escalations well in chaotic environments, and it’s easy to set up smart rules that notify the on-call team first. I also appreciate the integration with tools like Splunk; it feels seamless. Review collected by and hosted on G2.com.

During long shifts without Wi‑Fi, the app doesn’t save drafts offline, which I didn’t like. This definitely needs improvement. Review collected by and hosted on G2.com.

Their accurate alerting system is excellent, we can clearly see the incident. It has very useful features that facilitates incident management with clear alerts. Their support team incredibly responsive, they provided great support from day one. I like their ability to centralize incident management. Review collected by and hosted on G2.com.

The results can be confusing at times, and I’d like more customization options for the reports. I’d also like a dark mode for the interface, as long as it remains easy to use. Review collected by and hosted on G2.com.

My best feature about xMatters is that it has a smooth flow of notifications when things go on fast. The actual implementation was a smoother process than I thought, and the features are what are actually being used by our team. I am going back to it on a regular basis as it helps us keep up with the pace of our communication. The customer service has also been strong in every instance that I contacted it, hence it makes me confident whenever I engage it in times of stress. Review collected by and hosted on G2.com.

What annoys me about xMatters is that whenever some updates are released, they may bring some changes that are difficult to adapt to. I can also be affected by the introduction of new versions, which disrupts my rhythm, and I need to complete alerts in a short time. I also believe that it might add features in a few places, and thus at times, I resort to using other apps to complete the gap. Customer care comes to my rescue, whenever I contact them, however, such disruptions nonetheless make my day slow. Review collected by and hosted on G2.com.

It’s well known for being easy to use, quick to implement, and backed by excellent support. I also appreciate how xMatters helps reduce incident response time by ensuring the right person is assigned to the issue, especially when system outages require on-call management and escalations. Review collected by and hosted on G2.com.

I have nothing negative to say—its performance has been incredible. xMatters deserves a high rating for its effective incident management and reliable service. We haven’t run into any issues or problems while using this software. Review collected by and hosted on G2.com.