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X1 Search Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users love X1's instant and thorough search functionality, enabling them to efficiently find documents and files effortlessly. (2 mentions)
Users commend X1 Search for its excellent customer support, consistently receiving prompt and effective assistance from the support team. (1 mentions)
Users find X1 Search extremely easy to use, enhancing their productivity with fast and efficient file searching capabilities. (1 mentions)
Users value the efficiency of X1 Search, which rapidly locates files and enhances overall productivity significantly. (1 mentions)
Users appreciate the fast search capability of X1 Search, effortlessly retrieving old emails without limitations. (1 mentions)
Users find the lack of wildcard search functionality in X1 Search limits their ability to find products easily. (1 mentions)

Top Pros or Advantages of X1 Search

Top Cons or Disadvantages of X1 Search

X1 Search Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is X1 Search, and what problem is it built to solve?

X1 Search is a desktop search tool for finding information across files, documents, and email. It helps users retrieve material spread across folders and other sources without having to search each location separately.

What languages does X1 Search support?

X1 Search supports 1 language: English.

What company sizes and industries is X1 Search the best fit for?

X1 Search appears best suited to small businesses, with use also represented in legal, technology, and higher education settings.
  • Company size: Small businesses are the clearest fit among the represented company-size segments.
  • Legal: Law practices and legal services.
  • Technology: Information technology and software organizations.
  • Education: Higher education institutions.

What customer support options does X1 Search provide, and how do users find the overall support experience?

X1 Search provides support through email/help desk, FAQs or a forum, and a knowledge base. The support experience is often described as responsive, knowledgeable, and helpful, though users encountering unresolved technical issues have also found the guidance frustrating.

X1 Search Reviews (67)

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X1 Search Reviews (67)

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4.6
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Stanley Z.
SZ
Stanley Z.
"A Productivity Boost with Comprehensive Search Capabilities"
4.5/5
What do you like best about X1 Search?

X1 Search's ergonomics and its ability to search across files, documents, and emails, with previews that let me copy needed items, make it a productivity tool that quickly pays for itself. I find the intuitive user interface to be very effective. I also appreciate how quickly it searches different document types, enabling me to pull segments of text from documents, spreadsheets, and presentations rapidly. The added value of a knowledge base and support that regularly exceed my expectations has made me a happy repeat customer. Review collected by and hosted on G2.com.

What do you dislike about X1 Search?

I find linking X1 Search to various email accounts complex. I wish it treated OneDrive and Google Drives the same as local storage. I also think it should automatically determine the space needed for index files without needing my guidance. Review collected by and hosted on G2.com.

Riley G. C.
RC
Riley G. C.
attorney
Small-Business (50 or fewer emp.)
"Lightning-Fast File and Email Search with Powerful Filters"
5/5
What do you like best about X1 Search?

ability to find files very quickly using a wide variety of parameters, whether text in the file, name, date location, etc. Also works with email (different, but many parameters to search by) Review collected by and hosted on G2.com.

What do you dislike about X1 Search?

annual renewal price (but value is there); wish it allowed boolean searches Review collected by and hosted on G2.com.

Norman K.
NK
Norman K.
Principal
Small-Business (50 or fewer emp.)
"Easy, Fast, Reliable—X1 is simply the best search tool available."
5/5
What do you like best about X1 Search?

I've tried them all. x1 is easy to use, fast, reliable: it makes my information readily available, saving me time and effort. Review collected by and hosted on G2.com.

What do you dislike about X1 Search?

Honestly I have no complaints! There's nothing I'd have them change Review collected by and hosted on G2.com.

Stanley R.
SR
Stanley R.
Professor
Enterprise (> 1000 emp.)
"Enormously increases productivity"
5/5
What do you like best about X1 Search?

X1 is an incredible software that is essential for my productivity. The software instantly finds any desired word in titles stored on the computer or within a document. For example, the name Thomas appears 109 times in document titles and 6739 times in my collection of documents among 250,000 files I’ve created over the past fifteen years. It took X1 less than a second to identify all instances and display the URL for each occurrence.

I use X1 multiple times a day, often to find related files stored elsewhere. And amazingly, it can help find a document from many years ago that contains the needed information. X1 saves me a lot of time, prevents frustration, and boosts my efficiency. I know of no other search function that works nearly as fast and thoroughly.

A second aspect of X1 makes the company significantly more valuable. Sometimes, I need help to understand an anomaly that defied explanation. The head of support, Chris Weakley, is fantastic. He responds almost always within a day with practical and sometimes surprising solutions. Recently, several XLS files wouldn’t sort properly (by date of last usage), defying all logical explanation. In this case, deleting the entire index and reindexing resolved the issue, though it took the computer almost 24 hours to completely rebuild the index file. Somehow, my system had corrupted several files. The customer service X1 provides is a model all other companies should strive to match.

In short, X1 is easy to install, easy to implement and use, and provides excellent customer support. It integrates well with the Microsoft Suite and so many products. It is my workhorse. Review collected by and hosted on G2.com.

What do you dislike about X1 Search?

I like the product and all interactions with Customer Service. X1 is easy to use and powerful. Review collected by and hosted on G2.com.

Jeffrey B.
JB
Jeffrey B.
Marketing Manager
Manufacturing
Small-Business (50 or fewer emp.)
"No wildcard function"
3.5/5
What do you like best about X1 Search?

X1 doesn't have search limitation, it will show all the result so I can easily find old email history. Review collected by and hosted on G2.com.

What do you dislike about X1 Search?

X1 doesn't have wildcard function, so cannot I search incomplete/mistyped product name. Review collected by and hosted on G2.com.

Kenneth B.
KB
Kenneth B.
Small-Business (50 or fewer emp.)
"The Windows Search Solution"
5/5
What do you like best about X1 Search?

X1 enables me to locate what I need in Windows within seconds. Whether it is an email in Outlook, files on a server, SharePoint, or a local PC, if it exists in one of these locations, I can find it almost instantly. Review collected by and hosted on G2.com.

What do you dislike about X1 Search?

The one huge downfall of X1 is that if you are ever stuck using one of the other individual searches in Windows (Outlook, File Explorer, SharePoint or OneDrive search, etc.), you will want to beat your head against the wall because none of them will find what you are looking for beyond the very basic text match. You will rue the day your eyes were opened to how search should be and will pray that X1 never ever goes away. Review collected by and hosted on G2.com.

Verified User in Oil & Energy
UO
Verified User in Oil & Energy
Small-Business (50 or fewer emp.)
"Probably the most routinely useful product I have"
5/5
What do you like best about X1 Search?

I am absolutely enamored with X1. This extraordinary product has transformed my life, allowing me to spend my time efficiently rather than on the endless, frustrating search for documents, files, or emails. For 20 wonderful years, X1 has been an indispensable part of both my work and home life, and I cannot imagine functioning without it. It is truly worth every penny. On the rare occasions when I've encountered an issue, Chris has been there with unwavering support. Simply put, the X1 is a superior product backed by professional and exemplary service. Review collected by and hosted on G2.com.

What do you dislike about X1 Search?

There isn't a thing I can think of that would enhance the current product except if Windows search would call X1. Review collected by and hosted on G2.com.

Jimmy G.
JG
Jimmy G.
Attorney/Partner
Small-Business (50 or fewer emp.)
"I cannot imagine practicing law without it. I use it constantly"
5/5
What do you like best about X1 Search?

One database that you can search to find all emails, documents and related information. And multiple ways to search and display information. Review collected by and hosted on G2.com.

What do you dislike about X1 Search?

Sometimes it does seem to use a lot of resources but that's not surprising since it does so much. Review collected by and hosted on G2.com.

Verified User in Consulting
CC
Verified User in Consulting
Small-Business (50 or fewer emp.)
"After 15 years using X1 I would be lost without it"
5/5
What do you like best about X1 Search?

My customers and colleagues think I'm brilliant mostly due to X1. I can find information fast. I was introduced to X1 at a customer 15 years ago with a great presentation covering the differences between Filers and searchers. Not only are filers grossly inefficient but given the growth of information filing becomes a pointless exercise (imagine if Google tried 'filing' the internet). I gave up all but the most basic of filing back then because X1 was the tool that worked for me. Over the years I have tried many different solutions and nothing comes close to performance, ease of use, and results. On the rare occasion I have needed it, the customer support is amazing. Review collected by and hosted on G2.com.

What do you dislike about X1 Search?

When indexing it can max CPU and make my laptop fan loud. LOL Review collected by and hosted on G2.com.

Verified User in Aviation & Aerospace
UA
Verified User in Aviation & Aerospace
Small-Business (50 or fewer emp.)
"Fabulous"
5/5
What do you like best about X1 Search?

1. The built-in viewer that let's me very quickly click & view thru a list of files or emails to finalize my search.

2. The ability to make a complex "search equation" (e.g., with and's and or's) and save it. Review collected by and hosted on G2.com.

What do you dislike about X1 Search?

It has to constantly be looking for changes (e.g., new or deleted or moved files & emails) instead of having a service that notifies it when a change occurs. Even when you have X1 move a file itself, it does not instantly fix the index accordingly, but has to do a scan and discover and fix it later. Review collected by and hosted on G2.com.