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OneSource Virtual Reviews & Provider Details

OneSource Virtual (OSV) delivers patented in-tenant technology and expert services that efficiently automate the administrative, transactional tasks of Workday payroll, taxes, payments, and benefits. We eliminate complexity to give business leaders the confidence they need to drive strategic change. Our customer-centric approach puts your goals and objectives at the center of everything we do. With over 1,000 active customers and a 95% customer retention rating, OSV is the leading exclusive provider of Workday Business-Processes-as-a-Service (BPaaS) solutions. Our global headquarters is located in Dallas, Texas, with additional locations across North America and Europe.

Seller

onesource virtual

Languages Supported

English, Spanish

Services Offered

Workday Payroll, Workday Fins & Accounting, Workday Benefits

Provider Description

Offering in-application services for Workday Payroll, HCM, Benefits, and Finance.

Overview by

Steph Jarman

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OneSource Virtual Reviews (11)

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Shirsendu B.

Pharmaceutical Marketing

Small-Business (50 or fewer emp.)

6/9/2023

"Good Experience"

4/5

What do you like best about OneSource Virtual?

Scalability and flexibility: OneSource Virtual's solutions are designed to scale and adapt to the changing needs of businesses. They can quickly adjust resources and services to accommodate growth, organizational changes, or fluctuations in workforce size. This scalability and flexibility can be valuable for organizations that require agility in their administrative functions. Review collected by and hosted on G2.com.

What do you dislike about OneSource Virtual?

Potential challenges with customization: As a provider of standardized outsourcing solutions, OneSource Virtual's offerings may have limitations when it comes to customization. Organizations with unique or highly specialized requirements might find it challenging to align OSV's solutions perfectly with their specific needs. Review collected by and hosted on G2.com.

Recommendations to others considering OneSource Virtual:

Assess their technology and automation capabilities: Evaluate OSV's technology platform and automation capabilities. Understand how they leverage technology to streamline processes, improve efficiency, and enhance accuracy. Determine if their technological infrastructure aligns with your own systems and requirements Review collected by and hosted on G2.com.

What problems is OneSource Virtual solving and how is that benefiting you?

Compliance and regulatory requirements: Staying compliant with ever-changing regulations and requirements can be a challenge. OSV keeps up with the latest regulatory updates and ensures that their clients' processes and systems adhere to relevant standards. By leveraging their expertise, OSV helps organizations mitigate compliance risks and avoid penalties. Review collected by and hosted on G2.com.

Verified User in Legal Services

Enterprise (> 1000 emp.)

8/3/2023

"Our partnership with OSV has been instrumental in implementing and managing Workday."

5/5

What do you like best about OneSource Virtual?

The support team assigned remains constant and the employees become familiar with our Workday tenant and environment, making every interaction smooth. Review collected by and hosted on G2.com.

What do you dislike about OneSource Virtual?

Our partnership and experience with OSV has been a positive one. Review collected by and hosted on G2.com.

Recommendations to others considering OneSource Virtual:

OSV should be your Workday partner of choice. Great team, highliy skilled, and their customer service is top-notch. Review collected by and hosted on G2.com.

What problems is OneSource Virtual solving and how is that benefiting you?

We used OSV for implemenation, post go-live support, and payroll services since going live with Workday in January 2019. We have worked with a number of highly skilled support employees at OSV in our 4+ year relationship. Their customer support portal is also so easy to use and beneficial when searching for historical tickets. Review collected by and hosted on G2.com.

JULIE D.

Canada Payroll Analyst

Mid-Market (51-1000 emp.)

2/23/2023

"OSV - Balance to Workday a Breeze"

5/5

What do you like best about OneSource Virtual?

OSV has solved the balancing f problem we had with our prior software. It is helpful that everything was set up properly and tested upon switching to this awesome product. It takes less time to balance to our finding. The reports are properly set up and very easy to follow. It makes balancing virtually painless! Review collected by and hosted on G2.com.

What do you dislike about OneSource Virtual?

I Dont like having to open cases to get the assistance I need right away. Sometimes the solution takes longer to fix. Review collected by and hosted on G2.com.

Recommendations to others considering OneSource Virtual:

I highly recommend OSV as it ia very up to date and makes our jobs so much easier. We work more efficiently. Review collected by and hosted on G2.com.

What problems is OneSource Virtual solving and how is that benefiting you?

OSV is solving issues with balancing to Workday, where ADP was unable to exactly balance to our payrolls. We are much more productive and they balance and provide excellent reporting Review collected by and hosted on G2.com.

Linda L.

Enterprise (> 1000 emp.)

3/3/2023

"Perfect Partnership"

5/5

What do you like best about OneSource Virtual?

OSV has the necessary skillset to accomplish the processes and other assistance when needed aleviating those additional requirements on our internal teams. Review collected by and hosted on G2.com.

What do you dislike about OneSource Virtual?

I honestly can't say that I can find anything I dislike or a downside. Review collected by and hosted on G2.com.

Recommendations to others considering OneSource Virtual:

If you are looking for a knowledgeable efficient partner for your Workday solution, OSV is exactly what you need. From implementation to routine benefits administration, tax filing, payroll settlement activities, etc, they provide excellent services and has been consistent for our business since 2015. Review collected by and hosted on G2.com.

What problems is OneSource Virtual solving and how is that benefiting you?

One Source Virtual provides Workday administrative assistance with the downstream processes allowing our teams to be lean and efficient. Review collected by and hosted on G2.com.

Vishal B.

Technical Support Consultant

Mid-Market (51-1000 emp.)

6/15/2023

"Great place to work"

5/5

What do you like best about OneSource Virtual?

Good organizational culture good compensation package. Review collected by and hosted on G2.com.

What do you dislike about OneSource Virtual?

The notice period needs to reduce................ Review collected by and hosted on G2.com.

Shraboni R.

Banking Operations Analyst

Enterprise (> 1000 emp.)

2/4/2023

"Great and Helpfull"

4/5

What do you like best about OneSource Virtual?

There are all sorts of solutions at one place for us to go forward and backward. Review collected by and hosted on G2.com.

What do you dislike about OneSource Virtual?

They can improve on the delay time on loading the application on the next page Review collected by and hosted on G2.com.

Muhammad R.

Regional Accounting Manager Middle East

Enterprise (> 1000 emp.)

4/11/2023

"Excellent portal"

4.5/5

What do you like best about OneSource Virtual?

User friendly, easy access, real-time updates Review collected by and hosted on G2.com.

What do you dislike about OneSource Virtual?

Nothing so far, will be good to see innovations . Review collected by and hosted on G2.com.

Verified User in Automotive

Mid-Market (51-1000 emp.)

3/14/2023

"Helpful Partners"

4/5

What do you like best about OneSource Virtual?

Immediate assistance with a team of experts Review collected by and hosted on G2.com.

What do you dislike about OneSource Virtual?

They have control of the payroll banking transfer Review collected by and hosted on G2.com.

Allie S.

HR Generalist

Mid-Market (51-1000 emp.)

2/24/2022

"OSV has been helpful during our Workday implementation"

3.5/5

Describe the project or task OneSource Virtual helped with:

OneSource Virtual has helped us with the implementation of Workday during out transition away from our PEO. They have assisted in areas such as HCM data collection, Payroll, Benefits, Project Management, and more. Review collected by and hosted on G2.com.

What do you like best about OneSource Virtual?

The most helpful aspect of OneSource Virtual's assistance has been their project management - they help us stay on top of tasks and efficiently complete everything. Review collected by and hosted on G2.com.

What do you dislike about OneSource Virtual?

There have been a few miscommunication issues as well as training issues. We felt that we did not have the proper knowledge needed in order to move forward at times. Review collected by and hosted on G2.com.

Recommendations to others considering OneSource Virtual:

They are a great resource as long as you make it a point to ask for training for all features that are being provided. Review collected by and hosted on G2.com.

What problems is OneSource Virtual solving and how is that benefiting you?

We are solving the problem of having all HR data and processes in one central HRIS system. The benefits so far has been a centralized data collection center, as well as better transparency and communication between the US and UK teams. Review collected by and hosted on G2.com.

Verified User in Retail

Enterprise (> 1000 emp.)

3/29/2018

"Strong Payroll and Time Tracking Experience - Lacked Project Management Expertise"

4/5

Describe the project or task OneSource Virtual helped with:

Our company had previously implemented Workday HCM, Absence and Benefits and were launching the Workday Payroll and Time Tracking modules for North America (US, Canada and Puerto Rico) along with an update of our time off plans. OSV was our implementation partner to configure the modules, project manage the implementation and lead the change management strategy and create instructional design tools. Review collected by and hosted on G2.com.

What do you like best about OneSource Virtual?

OSV's payroll and time tracking configuration consultants were very strong - they were able to configure our payroll and time tracking processes to our specifications with very little issues or problems. The change management team was also very good - our lead was very communicative and adaptable when we needed to change our strategy and training plans. Our retail company had very little noise during a payroll and time tracking go-live (a HUGE feat)! Review collected by and hosted on G2.com.

What do you dislike about OneSource Virtual?

The project management from OSV's side was very weak. Our main project manager was very weak (he is no longer with OSV) and many timelines were missed or we were not made aware of because the PM did not stay on top of all the moving parts. Also, the team was very aggressive in aiming for an unattainable go-live date even after we questioned the short project duration. Due to moving out the project, we ended up adding a LOT of budget to the project after the initial capital was approved. Review collected by and hosted on G2.com.

Recommendations to others considering OneSource Virtual:

Make sure you look through the SOW scope VERY carefully and ask many questions to ensure everything you need is captured. Also, ask to interview your PM before committing to the project and make sure you understand the split of responsibilities between your PM department and OSV's. We ended up instisting on a regular meeting cadence between the OSV leaders (the PM's manager) and our project and management teams to create more visibility and accountability. Review collected by and hosted on G2.com.