Wellhub Reviews & Product Details

Hi Yvette! Thank you for the fantastic review!

We are so glad to hear that the initial setup was easy for you and that the Bronze membership is a hit with your team. Motivating employees to stay healthy while saving them money is exactly the kind of value we strive to deliver every day.

We appreciate your partnership in prioritizing employee wellness! Should you or your team ever need anything, please reach out to our Help Center (https://helpcenter.gympass.com/en-us) or send us a DM on Instagram (@wellhub) or X (@Wellhubhelp).

Thank you for your feedback and for choosing Wellhub to support your team’s wellness journey, Elie! We’re so glad to hear that your employees are enjoying affordable, easy access to gyms nationwide.

We sincerely apologize for the hurdles you faced during your onboarding and the transition from the Sequoia bundle. We strive for a seamless setup process, and it’s clear we missed the mark with the errors and communication delays you experienced. We will certainly take your feedback into consideration to ensure that technical transitions of this nature are much smoother for our HR partners, and we truly appreciate your patience as we navigate these improvements together.

Please rest assured that any miscommunications have now been resolved. Please don’t hesitate to contact us through our Help Center if you have any further questions. You can also DM us on Instagram (@wellhub) or X/Twitter (@Wellhubhelp) so we can look into this for you immediately.

Thank you for taking the time to share your feedback on G2!

We are thrilled to hear that you are enjoying the simple monthly subscription model and taking advantage of our wide range of fitness options.

Regarding account freezes (pauses), members can temporarily pause their plan directly in the app under Profile > Plan Settings > Pause Plan, for 15 to 30 days, available once every 6 months.

If you ever need assistance with your subscription or have further feedback, please reach out to us at https://helpcenter.gympass.com/en-us, Instagram (@wellhub), or X (@wellhubhelp). Thank you for being part of the Wellhub community!'

Thank you so much for sharing your experience with us, Joe. We are thrilled to hear that you’re enjoying the variety of locations available on your plan and that Wellhub has been a helpful companion during your travels!

We also appreciate your honest feedback regarding the search area in our app. We are always looking for ways to make our interface more intuitive, and your comments help our product team prioritize future improvements.

If you have any specific suggestions on how we can improve the search feature or if you need help with anything else, please don’t hesitate to contact us through our Help Center. You can also reach out via direct message on Instagram (@wellhub) or X/Twitter (@wellhubhelp). We’re here to help!

Hello! Thank you so much for leaving this fantastic 5-star review. We are thrilled to hear that you find the app easy and engaging, and that working with our team on admin issues and adapting to your local processes has been smooth and seamless!

If you ever need any support or have questions in the future, remember you can always reach us via our Help Center at https://helpcenter.gympass.com/en-us or by sending a direct message on Instagram (@wellhub) or X (@wellhubhelp). We're always here to help!

Hi there! Thank you so much for sharing your feedback with us! We're thrilled to hear how much you're enjoying the flexibility of visiting different gyms wherever you are—that variety is exactly what we strive to offer.

Regarding your feedback about multiple visits per day: as part of our current policy, check-ins are limited to 1 check-in per day across our partner network. Feedback like yours helps us understand what our members want most as we continue working to improve our service.

If you ever need assistance with your account or have any other questions, feel free to reach out to us directly through our Help Center (https://helpcenter.gympass.com/en-us). You can also reach out via direct message on Instagram (@wellhub) or X/Twitter (@wellhubhelp), and we will be happy to assist you.

Hi Laia,

Thank you so much for taking the time to share your review! We're thrilled to hear that Wellhub helps you stay consistent with your workout routine while traveling.

We also really appreciate your feedback referencing the facility details! Regarding this, we’d like to let you know that on each gym’s page, under the "Important Information" section, you can always find details about included activities, check-in instructions, and any weekly or monthly access limits.

That being said, we're constantly working on improving our app and making this information even clearer. Thank you again for sharing your experience with us! We hope you continue to have an amazing experience with us.

Hi there! Thank you so much for your feedback. We’re thrilled to hear that you’re enjoying the app features and the wide variety of partners in our network!

We hear your concerns regarding the price change. To ensure you continue to enjoy a comprehensive wellness experience, we’re always expanding both the quantity and quality of partners available for your use. From access to premium gyms and studios to specialized mental health support.

We always aim to communicate any pricing updates to our users in advance so there are no surprises!

If you have any questions or need help deciding which plan tier is the best fit for your routine, please reach out to our Help Center or send us a DM on Instagram (@wellhub) or X (@wellhubhelp). We’re here to support you!

Hey there!

Thanks for taking the time to leave wonderful feedback! We love hearing that Wellhub’s flexibility is working so well for you and your company.

If you have a favorite spot that isn't in our network yet, we’d love to know about it! You can easily send us a referral right in the app:

Just go to Profile > Settings (gear icon) > Account, scroll to Support, and tap Refer partner. Fill in their info, and our team will take it from there!

If you ever have questions or just need a hand, don't hesitate to drop us a DM on Instagram (@wellhub) or X (@wellhubhelp), or check out our Help Center.

Hi there! Thank you so much for sharing your feedback. We’re thrilled to hear that you’re enjoying our variety of partners and finding the app easy to navigate!

We understand the frustration surrounding the late cancellation and no-show policy. We want to clarify that even if a cancellation or no-show occurs outside of the allowed window, you can still stay active with Wellhub! You are always welcome to visit walk-in partners or, if you prefer, you can pay a recovery fee to restore your booking access immediately.

Also, please keep in mind that if a partner cancels a class or you have an emergency that prevents you from attending, we encourage you to reach out to us via the Help Center or our social media channels so we can assist you.

If you need any guidance on how to refer a partner or have other questions, please reach out via the Help Center at https://helpcenter.gympass.com/en-us. or our social media channels on Instagram (@wellhub) or X/Twitter (@wellhubhelp). We’re always ready to help!