Webhelp was a global provider of customer experience solutions and business process outsourcing services, dedicated to designing, delivering, and optimizing human experiences for the digital era. Established in 1999, the company expanded its operations across more than 60 countries, employing over 110,000 professionals. In 2023, Webhelp merged with Concentrix, forming a leading global CX organization. , [concentrix.com] Key Features and Functionality: - Comprehensive CX Services: Webhelp offered end-to-end customer journey solutions, including sales, customer service, technical support, and content moderation. - Digital Transformation: The company provided digital engineering, artificial intelligence, automation, and advanced data analytics to enhance client operations. - Industry-Specific Solutions: Webhelp tailored its services to various sectors such as travel, financial services, retail, telecommunications, healthcare, and automotive. - Global Reach: With a presence in over 60 countries, Webhelp supported clients with multilingual capabilities, covering more than 95% of spoken languages. , [concentrix.com] Primary Value and User Solutions: Webhelp's primary value lay in its ability to transform customer experiences through innovative and technology-driven solutions. By integrating human insights with advanced technologies, the company helped clients enhance customer satisfaction, drive brand loyalty, and achieve business growth. Its global footprint and industry-specific expertise enabled businesses to navigate complex markets and deliver exceptional customer service, ultimately solving challenges related to customer engagement and operational efficiency. , [concentrix.com]