Wave Reviews & Product Details

Ease of use, helpful tech support, always notified me in a timely manner when tax forms were due and I never worried about my deposits. Software had a lot of features but learnable and allowed me to focus on my business. Review collected by and hosted on G2.com.

Pricing went up higher than market value, in my opinion. I decided to test out other competitors offerings when they started charging 30% higher monthly fee than other companies. Review collected by and hosted on G2.com.

The payroll is good and the interface looks good Review collected by and hosted on G2.com.

Lack of functionality, not enough reporting for dynamic small businesses Review collected by and hosted on G2.com.

I like that it is easy to use WAVE. I can take a look at my business bank accounts in one place. It's nice to have the option to send invoices outside of my CRM. Y Review collected by and hosted on G2.com.

There isn't anything that I dislike at the moment. Review collected by and hosted on G2.com.

Easiest app to duplicate an invoice and charge the customer's card I've used Review collected by and hosted on G2.com.

Their customer service is horrible. If you can even get them, they have no problem lying right to your face. Read other review sites and you'll see! Review collected by and hosted on G2.com.

Very user-friendly, has great help guides, and a vibrant community that collaborates and helps others. Review collected by and hosted on G2.com.

There isn't really anything I've found so far. Great for keeping receipt copies and generating reports. Review collected by and hosted on G2.com.

smart reconciliation and bookkeeping. Work well with bank connections. Review collected by and hosted on G2.com.

no project accounting. needs improvement in project and class side. Review collected by and hosted on G2.com.

Bank integration works seamlessly. Super easy to tag transactions and close accounting and conciliation of accounts. Review collected by and hosted on G2.com.

Did not extract the full value of Wave yet. Thinking of using payroll, but there is no easy transition from Gusto Review collected by and hosted on G2.com.

It's free and super easy to use. Gives a small business all the options that you need to get started. Keep track of revenue, and expenses and accept credit card payments all-in-one. Review collected by and hosted on G2.com.

The mobile apps were geared towards receipts and invoices only. Not just tracking expenses or income not related to a Wave invoice. That was my only issue with Wave. My business is mobile so mobile apps are important. Review collected by and hosted on G2.com.

Good low cost option to keep your books and records. Invoicing and accepting payments goes smoothly. Review collected by and hosted on G2.com.

No real dislikes, we just outgrew it as a company. Review collected by and hosted on G2.com.

The UI seems intuitive. I have to hit the minimum character count, so I am simply typing these words aimlessly. There is literally nothing else I like about this software. Review collected by and hosted on G2.com.

Keep in mind, that the genesis of my issues with Wave has come from within my organization, but we are not wholly at fault for the matter.

Wave's customer service team is nonexistent, and with something as significant as payroll, you want to know that--if there's an issue--you'll have quick access to helping hands. However, you will not find that with Wave. Though the UI is good-looking, Wave doesn't store much useful data for you to access within it. Furthermore, when you want to get, help you'll be limited to speaking with someone via chat. When you have an ongoing issue, it will be someone new every time, so you will be explaining and re-explaining yourself time after time after time. They will make promises to follow up with you via email, but those emails will never come, or they will not address your problem thereby confirming your suspicions that when you were chatting with them they didn't take the time to understand your issue completely. Truly the most difficult organization I have ever experienced. For a brief moment, I connected with a truly kind and attentive customer service rep who followed up with me via email, but after a few email exchanges, he was gone. Never to be heard from again. Again, the needs of my organization are complex, and I inherited a mess to sift through. Maybe if your org is well organized and accurate payroll and tax remittance are high priorities. If it's not, though, then please do not choose Wave. If you have complex needs or don't have an absolute expert in payroll already in-house, then Wave will not be your best bet. Also, what's up with only remitting to, like, 14 states? That'll give you a HUGE headache as you'll have to pay states directly yourself. Not cool. Beware. Review collected by and hosted on G2.com.