--- title: WaitWell Reviews meta\_title: 'WaitWell Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 101 reviews by the users' company size, role or industry to find out how WaitWell works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 101 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Office Management Software url: https://www.g2.com/categories/office-management-software --- ### WaitWell Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find WaitWell to be **highly intuitive and easy to navigate** , enhancing engagement and self-learning for staff. [(33 mentions)](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1924338&qs=pros-and-cons#reviews) Users commend the **fantastic customer support** of WaitWell, noting quick responses and effective assistance when needed. [(18 mentions)](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1922931&qs=pros-and-cons#reviews) Users find WaitWell to be **very user-friendly** , enabling efficient service for guests and staff alike. [(17 mentions)](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1924101&qs=pros-and-cons#reviews) Users find WaitWell's **easy setup** process efficient, enabling quick adoption and effective daily use. [(16 mentions)](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1922437&qs=pros-and-cons#reviews) Users appreciate the **exceptional queue management** of WaitWell, significantly reducing wait times and enhancing customer satisfaction. [(12 mentions)](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1923217&qs=pros-and-cons#reviews) Users have expressed concerns about **data inaccuracy** , particularly with tracking and reporting service interactions effectively. [(5 mentions)](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1922610&qs=pros-and-cons#reviews) Users express frustration over **limited report customization** in WaitWell, hindering tailored assessments for diverse service points. [(5 mentions)](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1923825&qs=pros-and-cons#reviews) Users note **missing features** that complicate managing queues and events, leading to a need for a more streamlined process. [(5 mentions)](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1923898&qs=pros-and-cons#reviews) Users find the **customization difficulty** in WaitWell limits their ability to tailor reports and settings effectively. [(4 mentions)](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1922656&qs=pros-and-cons#reviews) Users find **difficult navigation** challenging, especially older individuals struggling with technology and queue management. [(3 mentions)](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=2035809&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of WaitWell ##### 1. Ease of Use Users find WaitWell to be **highly intuitive and easy to navigate** , enhancing engagement and self-learning for staff. [ See 33 mentions ](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1924338&qs=pros-and-cons#reviews) See Related User Reviews YW Yash W. Mid-Market (51-1000 emp.) 5.0/5 "WaitWell - Scheduling Platform" What do you like about WaitWell? The reporting features, custom dashboard, and ability to quickly adapt to our native requirements was impressive. Ability to make custom messages, an MC Matthew C. Mid-Market (51-1000 emp.) 5.0/5 "Feature Rich, Affordable Solution to QMS" What do you like about WaitWell? Since my last review they have added more features such as consolidated messaging center as well as AI integration into their reporting portal. Both ##### 2. Customer Support Users commend the **fantastic customer support** of WaitWell, noting quick responses and effective assistance when needed. [ See 18 mentions ](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1922931&qs=pros-and-cons#reviews) See Related User Reviews YW Yash W. Mid-Market (51-1000 emp.) 5.0/5 "WaitWell - Scheduling Platform" What do you like about WaitWell? The reporting features, custom dashboard, and ability to quickly adapt to our native requirements was impressive. Ability to make custom messages, an MC Matthew C. Mid-Market (51-1000 emp.) 5.0/5 "Feature Rich, Affordable Solution to QMS" What do you like about WaitWell? Since my last review they have added more features such as consolidated messaging center as well as AI integration into their reporting portal. Both ##### 3. User-Friendly Users find WaitWell to be **very user-friendly** , enabling efficient service for guests and staff alike. [ See 17 mentions ](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1924101&qs=pros-and-cons#reviews) See Related User Reviews YW Yash W. Mid-Market (51-1000 emp.) 5.0/5 "WaitWell - Scheduling Platform" What do you like about WaitWell? The reporting features, custom dashboard, and ability to quickly adapt to our native requirements was impressive. Ability to make custom messages, an ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Efficient and User Friendly Line Management System!" What do you like about WaitWell? WaitWell is very user friendly for all those that utilize the system. Whether it be a guest checking in at the kiosk, guest joining the line remotely ##### 4. Easy Setup Users find WaitWell's **easy setup** process efficient, enabling quick adoption and effective daily use. [ See 16 mentions ](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1922437&qs=pros-and-cons#reviews) See Related User Reviews YW Yash W. Mid-Market (51-1000 emp.) 5.0/5 "WaitWell - Scheduling Platform" What do you like about WaitWell? The reporting features, custom dashboard, and ability to quickly adapt to our native requirements was impressive. Ability to make custom messages, an MC Matthew C. Mid-Market (51-1000 emp.) 5.0/5 "Feature Rich, Affordable Solution to QMS" What do you like about WaitWell? Since my last review they have added more features such as consolidated messaging center as well as AI integration into their reporting portal. Both ##### 5. Positive Experiences Users appreciate the **exceptional queue management** of WaitWell, significantly reducing wait times and enhancing customer satisfaction. [ See 12 mentions ](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1923217&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Efficient and User Friendly Line Management System!" What do you like about WaitWell? WaitWell is very user friendly for all those that utilize the system. Whether it be a guest checking in at the kiosk, guest joining the line remotely ![Kyle T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kyle T.") KT Kyle T. 4.0/5 "Enhances Student Queue Management with Strong Integration" What do you like about WaitWell? I find the ability to send SMS messages to students with WaitWell incredibly valuable as it greatly enhances our capability to troubleshoot technical ### 5 Cons or Disadvantages of WaitWell ##### 1. Data Inaccuracy Users have expressed concerns about **data inaccuracy** , particularly with tracking and reporting service interactions effectively. [ See 5 mentions ](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1922610&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 4.0/5 "Convenient Real-Time Tracking for Students" What do you dislike about WaitWell? Currently, we can only track when a specific area closes a ticket. It would be beneficial if all service areas that assisted a student could receive c ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Bridges the Distance with Seamless Zoom Appointments" What do you dislike about WaitWell? Staff can’t see the number of students they’ve handled. ##### 2. Limited Customization Users express frustration over **limited report customization** in WaitWell, hindering tailored assessments for diverse service points. [ See 5 mentions ](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1923825&qs=pros-and-cons#reviews) See Related User Reviews ![Kyle T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kyle T.") KT Kyle T. 4.0/5 "Enhances Student Queue Management with Strong Integration" What do you dislike about WaitWell? I dislike the limited report customization in WaitWell, which restricts my ability to tailor reports according to the different evaluation criteria re ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 4.0/5 "Convenient Real-Time Tracking for Students" What do you dislike about WaitWell? Currently, we can only track when a specific area closes a ticket. It would be beneficial if all service areas that assisted a student could receive c ##### 3. Missing Features Users note **missing features** that complicate managing queues and events, leading to a need for a more streamlined process. [ See 5 mentions ](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1923898&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Seamless Salesforce Integration, But Needs Category Options" What do you dislike about WaitWell? That it is not able to create categories and subcategories in sales force. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.5/5 "My Two Weeks Into WaitWell" What do you dislike about WaitWell? The applications needs some improvment in some ways. When configuring a holiday, it requireds to go through each queue to sert it up and believe it is ##### 4. Customization Difficulty Users find the **customization difficulty** in WaitWell limits their ability to tailor reports and settings effectively. [ See 4 mentions ](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1922656&qs=pros-and-cons#reviews) See Related User Reviews ![Kyle T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kyle T.") KT Kyle T. 4.0/5 "Enhances Student Queue Management with Strong Integration" What do you dislike about WaitWell? I dislike the limited report customization in WaitWell, which restricts my ability to tailor reports according to the different evaluation criteria re ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "WaitWell for Telehealth Practice" What do you dislike about WaitWell? Minor limitations for customizing different clinical locations. ##### 5. Difficult Navigation Users find **difficult navigation** challenging, especially older individuals struggling with technology and queue management. [ See 3 mentions ](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=2035809&qs=pros-and-cons#reviews) See Related User Reviews DD Doug D. Mid-Market (51-1000 emp.) 4.5/5 "great customer queuing and appointment software" What do you dislike about WaitWell? Old people unfamiliar with technology have trouble with new things, one customer complained about the "woke" queuing ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Flexible Service Options and Direct Messaging Make Student Management Easy" What do you dislike about WaitWell? It can visually be hard to keep up with the different queues when they're all in one single line. JR John David R. Mid-Market (51-1000 emp.) 2/6/2024 "Amazing Platform with all the bells and whistles." 5/5 What do you like best about WaitWell? The platform has solved out issues with booking appointments and having a virtual queue. The company has thought of everything and is easy to use and set up. Waitwell was there to support us with training, our launch and answers any questions we have. I highly recommend them. Review collected by and hosted on G2.com. What do you dislike about WaitWell? To be honest I do not have much to dislike about it. Review collected by and hosted on G2.com. What problems is WaitWell solving and how is that benefiting you? Mainly having a consisent apporach to booking appointments across our 16 offices and organizing our outreach events. Review collected by and hosted on G2.com. Show More Response from Shannon Vander Meulen of WaitWell [Editedit](https://www.g2.com/survey_responses/waitwell-review-9200728/official_response/edit) Thank you, John David, for your kind words. We actually didn't think of everything - it was our customers. We just listen to their requests and try our best to evolve our product to meet their service needs. We appreciate your business. Current UserValidated ReviewerIncentivizedSource: Seller invite VN V N. Small-Business (50 or fewer emp.) 12/8/2023 "This is the best management solution!" 5/5 What do you like best about WaitWell? I work at the registry and this is a great system to manage the large crowds. It allows people to wait in their cars and when their name is called they can come in. It prevents the office from getting too overcrowded, it is a small space so sound travels. I would highly recommend this system for any businesses that have large volumes of walk in clients. Review collected by and hosted on G2.com. What do you dislike about WaitWell? There's nothing bad to say about waitwell, its very well organized. Most of the clients really rave about this system. Well done. Review collected by and hosted on G2.com. What problems is WaitWell solving and how is that benefiting you? Overcrowding. It benefits me because then we are not dealing with large crowds in one room. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Yasmin Eloise E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yasmin Eloise E.") YE Yasmin Eloise E. Registry Clerk Small-Business (50 or fewer emp.) 2/16/2024 "SO CONVENIENT" 5/5 What do you like best about WaitWell? As someone working in the Registry it is soo easy to use it helps categorizing services which makes it easy for us to help. Review collected by and hosted on G2.com. What do you dislike about WaitWell? I just wish they can add more service like if doing Motor Vehicle we can sub category it as Licence or Renewal or Registration for first time other than that all is good! Review collected by and hosted on G2.com. What problems is WaitWell solving and how is that benefiting you? Makes our work more organize and efficient Review collected by and hosted on G2.com. Show More Response from Shannon Vander Meulen of WaitWell [Editedit](https://www.g2.com/survey_responses/waitwell-review-9247228/official_response/edit) Hello Yasmin. Thanks for taking the time to leave this review. We can certainly help with segmenting the services with queues, categories and service types. As long as you aren't having people join by SMS, it's possible to add as many service types as you like. Feel free to have your admin reach out to the account manager (just click on Account in the left side nav and then select "Chat with Support") for help with this. It can be very beneficial to have services segmented so that more senior agents can focus on more advanced services and agents with less experience can take care of simpler transactions such as renewing a plate or printing a driver abstract. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Mukti P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mukti P.") MP Mukti P. Registry agent Small-Business (50 or fewer emp.) 2/16/2024 "Amazing software" 5/5 What do you like best about WaitWell? It's gives actual timeline and makes the waiting so much easier.saves a lot of time. Our clients always boast about this service we have as they get real time updates. Review collected by and hosted on G2.com. What do you dislike about WaitWell? It lag at times and sometimes the name disappears on the portal. Review collected by and hosted on G2.com. What problems is WaitWell solving and how is that benefiting you? Long time waiting , long queue Review collected by and hosted on G2.com. Show More Response from Shannon Vander Meulen of WaitWell [Editedit](https://www.g2.com/survey_responses/waitwell-review-9247375/official_response/edit) Hello Mukti. Thank you for your feedback about WaitWell. I'm so glad to hear that customers are happy with the convenience that WaitWell offers them. When names disappear from the queue, it is always because an agent closed the ticket or the customer cancelled it themselves. It's actually possible to see what happened to each ticket by clicking on the "Ticket" tab in the left-hand nav (if you have access). You can search for the ticket by name and then open it to see what stage it is in. You can reactive a ticket that has been closed, if you have the appropriate permission level. This is a really common user error - people often click buttons without thinking or understanding. We are definitely working on our UX to hopefully reduce the number of clients who exit the queue accidentally. 2/22/2024 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Svitlana S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Svitlana S.") SS Svitlana S. Analyst/Quality Control Small-Business (50 or fewer emp.) 12/12/2023 "Awesome application for line managment" 5/5 What do you like best about WaitWell? Had the opportunity to work with Wait Well when worked in Registry office, and really enjoyed this experience of the way it helps organize lines and make customers more happy. Wait Well have very user-friendly interface that easy to use both for staff and visitors. Intuitive design with great color solutions make working with application quick and help to reduce wait times for clients, staff that can provide not all services can see take just clients that have some specific needs. Really good perfomance, user friendly with real-time tracking and notification contribute well oranized queuing process. Good for staff and customers Review collected by and hosted on G2.com. What do you dislike about WaitWell? Didn't have any issues working with Wait Well Review collected by and hosted on G2.com. What problems is WaitWell solving and how is that benefiting you? Organizing queue by specific services, reduce wait time in line Review collected by and hosted on G2.com. Show More Response from Shannon Vander Meulen of WaitWell [Editedit](https://www.g2.com/survey_responses/waitwell-review-9000772/official_response/edit) Thank you, Svitlana for your positive review. We are happy to hear that you found WaitWell intuitive and easy to use. Validated ReviewerSource: Organic SH SHENIAH H. Small-Business (50 or fewer emp.) 2/22/2024 "AMAZING" 5/5 What do you like best about WaitWell? Its so helpful with big line ups, helps clients save time Review collected by and hosted on G2.com. What do you dislike about WaitWell? Old people get confused, or those without current techology Review collected by and hosted on G2.com. What problems is WaitWell solving and how is that benefiting you? Instead of having a big line up go around our store, people can wait in the comfort of their vehicles or go shopping while waiting Review collected by and hosted on G2.com. Show More Response from Shannon Vander Meulen of WaitWell [Editedit](https://www.g2.com/survey_responses/waitwell-review-9329133/official_response/edit) Hello Sheniah. Thanks for taking the time to leave this review. Making the platform accessible to all people, including elderly people, people who have low levels of literacy with technology and people with visual impairments, is a huge priority for us. It often helps to have a self-service kiosk and a digital display that flashes the name of the next customer while also reading it out and telling the customer which desk to go to really helps a lot with this. If this is something you are interested in, please reach out to your account manager to talk about how to turn on this functionality, possibly even using hardware you currently have in your office. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Law Enforcement](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Law Enforcement") AL Verified User in Law Enforcement Enterprise (\> 1000 emp.) 3/26/2024 "Administrator" 4.5/5 What do you like best about WaitWell? I love how the app can be configured to meet your organization's specific needs. It is highly self-intuitive and allows staff to self-learn and develop their processes. Customer support has been fantastic, but underutilized because the app's quality doesn't require much support. Review collected by and hosted on G2.com. What do you dislike about WaitWell? I have yet to experience any downside. Theres nothing to dislike! Review collected by and hosted on G2.com. What problems is WaitWell solving and how is that benefiting you? To balance the stress on our resources through the use of online bookings. Review collected by and hosted on G2.com. Show More Response from Shannon Vander Meulen of WaitWell [Editedit](https://www.g2.com/survey_responses/waitwell-review-9477886/official_response/edit) Every service organization has a unique workflow, so WaitWell seeks to be highly configurable. We are so happy to hear that the customer support has been great and that you have been able to figure out the software on your own. Thanks for taking the time to leave this review. Current UserValidated ReviewerSource: Organic ![Verified User in Primary/Secondary Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Primary/Secondary Education") AP Verified User in Primary/Secondary Education Enterprise (\> 1000 emp.) 2/26/2024 "Above and beyond product and customer service" 4.5/5 What do you like best about WaitWell? We were intrigued by the capability of WaitWell as soon as we read about it and are continually impressed every step of the way. The fluidity and versaitility of the system is exceptional. Review collected by and hosted on G2.com. What do you dislike about WaitWell? There is a big of a learning curve due to all of the features but the customer support we received from our first line of contact, Mr. Campbell has put us at ease and made it easy to secure team buy-in. Review collected by and hosted on G2.com. What problems is WaitWell solving and how is that benefiting you? Queue management with impactful metrics aligned. Review collected by and hosted on G2.com. Show More Response from Shannon Vander Meulen of WaitWell [Editedit](https://www.g2.com/survey_responses/waitwell-review-9343262/official_response/edit) Thanks you for taking the time to share your experience with WaitWell on G2. It's true that our platform has a lot of functionality, which requires a lot of features. I'm so glad to hear that your account manager has been able to work closely with you to ensure that WaitWell perfectly matches your service workflow. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") AH Verified User in Higher Education Enterprise (\> 1000 emp.) 12/11/2023 "Effortless Scheduling and Stellar Support" 5/5 What do you like best about WaitWell? The queue management and appointment scheduling solution is very user-friendly. It stands out for its intuitive interface, making it easy for both staff and clients to navigate. This ease of use significantly reduces the time spent on managing schedules, making it a highly efficient tool for any organization. Our onboarding and implementation process was great! Another area where WaitWell excels is in its customer support. The team is highly responsive and knowledgeable, ensuring that any queries or issues are addressed promptly and effectively. Whether it's a technical question or a request for guidance on using a specific feature, the support team demonstrates both professionalism and expertise. This level of support is invaluable, especially when integrating a new system into an organization's operations. Overall, WaitWell is an excellent choice for organizations looking to streamline their scheduling process. Its user-friendliness, combined with outstanding customer support, makes it not just a tool, but a valuable asset for efficient and effective time management. Review collected by and hosted on G2.com. What do you dislike about WaitWell? None. We have been pleased with WaitWell. Review collected by and hosted on G2.com. What problems is WaitWell solving and how is that benefiting you? WaitWell is solving key operational challenges related to queue and appointment management, which can significantly benefit any large organizations by improving the efficiency of service delivery, enhancing student satisfaction, and providing valuable operational insights. Review collected by and hosted on G2.com. Show More Response from Shannon Vander Meulen of WaitWell [Editedit](https://www.g2.com/survey_responses/waitwell-review-8993273/official_response/edit) Thank you for your review of WaitWell. We are glad to hear that you find the interface intuitive for both staff and clients. Validated ReviewerSource: Organic DL Dominic L. Enterprise (\> 1000 emp.) 2/26/2024 "Wonderful for appointements and busy days" 5/5 What do you like best about WaitWell? You never skip a customer that you didn't see, help with our customer experience Review collected by and hosted on G2.com. What do you dislike about WaitWell? Noting its been an adaptation but when you know how to use it its wonderful Review collected by and hosted on G2.com. What problems is WaitWell solving and how is that benefiting you? Customer experience and they can shop while waiting Review collected by and hosted on G2.com. Show More Response from Shannon Vander Meulen of WaitWell [Editedit](https://www.g2.com/survey_responses/waitwell-review-9341092/official_response/edit) Dominic, thanks so much for taking the time to leave this review. You are right to say that the change from a physical lineup to a virtual queue does require some adapting. It's great to hear that customers are appreciating the convenience of being able to shop while they wait. 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