--- title: WaitWell Reviews meta\_title: 'WaitWell Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 101 reviews by the users' company size, role or industry to find out how WaitWell works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 101 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Office Management Software url: https://www.g2.com/categories/office-management-software --- ### WaitWell Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find WaitWell to be **highly intuitive and easy to navigate** , enhancing engagement and self-learning for staff. [(33 mentions)](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1924338&qs=pros-and-cons#reviews) Users commend the **fantastic customer support** of WaitWell, noting quick responses and effective assistance when needed. [(18 mentions)](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1922931&qs=pros-and-cons#reviews) Users find WaitWell to be **very user-friendly** , enabling efficient service for guests and staff alike. [(17 mentions)](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1924101&qs=pros-and-cons#reviews) Users find WaitWell's **easy setup** process efficient, enabling quick adoption and effective daily use. [(16 mentions)](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1922437&qs=pros-and-cons#reviews) Users appreciate the **exceptional queue management** of WaitWell, significantly reducing wait times and enhancing customer satisfaction. [(12 mentions)](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1923217&qs=pros-and-cons#reviews) Users have expressed concerns about **data inaccuracy** , particularly with tracking and reporting service interactions effectively. [(5 mentions)](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1922610&qs=pros-and-cons#reviews) Users express frustration over **limited report customization** in WaitWell, hindering tailored assessments for diverse service points. [(5 mentions)](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1923825&qs=pros-and-cons#reviews) Users note **missing features** that complicate managing queues and events, leading to a need for a more streamlined process. [(5 mentions)](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1923898&qs=pros-and-cons#reviews) Users find the **customization difficulty** in WaitWell limits their ability to tailor reports and settings effectively. [(4 mentions)](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1922656&qs=pros-and-cons#reviews) Users find **difficult navigation** challenging, especially older individuals struggling with technology and queue management. [(3 mentions)](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=2035809&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of WaitWell ##### 1. Ease of Use Users find WaitWell to be **highly intuitive and easy to navigate** , enhancing engagement and self-learning for staff. [ See 33 mentions ](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1924338&qs=pros-and-cons#reviews) See Related User Reviews YW Yash W. Mid-Market (51-1000 emp.) 5.0/5 "WaitWell - Scheduling Platform" What do you like about WaitWell? The reporting features, custom dashboard, and ability to quickly adapt to our native requirements was impressive. Ability to make custom messages, an MC Matthew C. Mid-Market (51-1000 emp.) 5.0/5 "Feature Rich, Affordable Solution to QMS" What do you like about WaitWell? Since my last review they have added more features such as consolidated messaging center as well as AI integration into their reporting portal. Both ##### 2. Customer Support Users commend the **fantastic customer support** of WaitWell, noting quick responses and effective assistance when needed. [ See 18 mentions ](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1922931&qs=pros-and-cons#reviews) See Related User Reviews YW Yash W. Mid-Market (51-1000 emp.) 5.0/5 "WaitWell - Scheduling Platform" What do you like about WaitWell? The reporting features, custom dashboard, and ability to quickly adapt to our native requirements was impressive. Ability to make custom messages, an MC Matthew C. Mid-Market (51-1000 emp.) 5.0/5 "Feature Rich, Affordable Solution to QMS" What do you like about WaitWell? Since my last review they have added more features such as consolidated messaging center as well as AI integration into their reporting portal. Both ##### 3. User-Friendly Users find WaitWell to be **very user-friendly** , enabling efficient service for guests and staff alike. [ See 17 mentions ](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1924101&qs=pros-and-cons#reviews) See Related User Reviews YW Yash W. Mid-Market (51-1000 emp.) 5.0/5 "WaitWell - Scheduling Platform" What do you like about WaitWell? The reporting features, custom dashboard, and ability to quickly adapt to our native requirements was impressive. Ability to make custom messages, an ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Efficient and User Friendly Line Management System!" What do you like about WaitWell? WaitWell is very user friendly for all those that utilize the system. Whether it be a guest checking in at the kiosk, guest joining the line remotely ##### 4. Easy Setup Users find WaitWell's **easy setup** process efficient, enabling quick adoption and effective daily use. [ See 16 mentions ](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1922437&qs=pros-and-cons#reviews) See Related User Reviews YW Yash W. Mid-Market (51-1000 emp.) 5.0/5 "WaitWell - Scheduling Platform" What do you like about WaitWell? The reporting features, custom dashboard, and ability to quickly adapt to our native requirements was impressive. Ability to make custom messages, an MC Matthew C. Mid-Market (51-1000 emp.) 5.0/5 "Feature Rich, Affordable Solution to QMS" What do you like about WaitWell? Since my last review they have added more features such as consolidated messaging center as well as AI integration into their reporting portal. Both ##### 5. Positive Experiences Users appreciate the **exceptional queue management** of WaitWell, significantly reducing wait times and enhancing customer satisfaction. [ See 12 mentions ](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1923217&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Efficient and User Friendly Line Management System!" What do you like about WaitWell? WaitWell is very user friendly for all those that utilize the system. Whether it be a guest checking in at the kiosk, guest joining the line remotely ![Kyle T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kyle T.") KT Kyle T. 4.0/5 "Enhances Student Queue Management with Strong Integration" What do you like about WaitWell? I find the ability to send SMS messages to students with WaitWell incredibly valuable as it greatly enhances our capability to troubleshoot technical ### 5 Cons or Disadvantages of WaitWell ##### 1. Data Inaccuracy Users have expressed concerns about **data inaccuracy** , particularly with tracking and reporting service interactions effectively. [ See 5 mentions ](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1922610&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 4.0/5 "Convenient Real-Time Tracking for Students" What do you dislike about WaitWell? Currently, we can only track when a specific area closes a ticket. It would be beneficial if all service areas that assisted a student could receive c ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Bridges the Distance with Seamless Zoom Appointments" What do you dislike about WaitWell? Staff can’t see the number of students they’ve handled. ##### 2. Limited Customization Users express frustration over **limited report customization** in WaitWell, hindering tailored assessments for diverse service points. [ See 5 mentions ](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1923825&qs=pros-and-cons#reviews) See Related User Reviews ![Kyle T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kyle T.") KT Kyle T. 4.0/5 "Enhances Student Queue Management with Strong Integration" What do you dislike about WaitWell? I dislike the limited report customization in WaitWell, which restricts my ability to tailor reports according to the different evaluation criteria re ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 4.0/5 "Convenient Real-Time Tracking for Students" What do you dislike about WaitWell? Currently, we can only track when a specific area closes a ticket. It would be beneficial if all service areas that assisted a student could receive c ##### 3. Missing Features Users note **missing features** that complicate managing queues and events, leading to a need for a more streamlined process. [ See 5 mentions ](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1923898&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Seamless Salesforce Integration, But Needs Category Options" What do you dislike about WaitWell? That it is not able to create categories and subcategories in sales force. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.5/5 "My Two Weeks Into WaitWell" What do you dislike about WaitWell? The applications needs some improvment in some ways. When configuring a holiday, it requireds to go through each queue to sert it up and believe it is ##### 4. Customization Difficulty Users find the **customization difficulty** in WaitWell limits their ability to tailor reports and settings effectively. [ See 4 mentions ](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1922656&qs=pros-and-cons#reviews) See Related User Reviews ![Kyle T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kyle T.") KT Kyle T. 4.0/5 "Enhances Student Queue Management with Strong Integration" What do you dislike about WaitWell? I dislike the limited report customization in WaitWell, which restricts my ability to tailor reports according to the different evaluation criteria re ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "WaitWell for Telehealth Practice" What do you dislike about WaitWell? Minor limitations for customizing different clinical locations. ##### 5. Difficult Navigation Users find **difficult navigation** challenging, especially older individuals struggling with technology and queue management. [ See 3 mentions ](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=2035809&qs=pros-and-cons#reviews) See Related User Reviews DD Doug D. Mid-Market (51-1000 emp.) 4.5/5 "great customer queuing and appointment software" What do you dislike about WaitWell? Old people unfamiliar with technology have trouble with new things, one customer complained about the "woke" queuing ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Flexible Service Options and Direct Messaging Make Student Management Easy" What do you dislike about WaitWell? It can visually be hard to keep up with the different queues when they're all in one single line. RB Ryan B. Mid-Market (51-1000 emp.) 12/14/2023 "Great people with a fantastic product." 5/5 What do you like best about WaitWell? WaitWell is the most fully fleshed out waitlist available. Tons of useful reports allow us to maked informed decisions on labor, employee productivity, and customer experience. The wonderful team there worked with us one-on-one to help make WaitWell work for our \*very\* specific needs. WaitWell's ability to handle our four waitlists for vastly different experiences and provide very accurate wait time estimates has improved our customer experience and allow our customers to make accurate decisons regarding what they want to do. Modern buisness practices, like having a well-documented API to make intergrations, has spoiled me to frustration when I have to talk to other software partners we have who are just behind the times. I love it, our employees love it, and the vast majority of our customer's use WaitWell every time they come to our location love it. Review collected by and hosted on G2.com. What do you dislike about WaitWell? I would really have to get nitpicky to get into things I dislike about WaitWell. I think there is some more room to allow for the customer facing forms to be customized for our branding. That's about it. Review collected by and hosted on G2.com. What problems is WaitWell solving and how is that benefiting you? Accurately estimating wait times has eliminated customer complaints about our staff's total guesses at wait times. The virtual queues have allowed our guests to go do other things at our location, instead of waiting in line they're ordering food, drinks at the bar, playing arcade games, or participating in other attractions. This allows our guests to have more fun with us, and allow us to generate revenue when they would be busy waiting in line. Review collected by and hosted on G2.com. Show More Response from Shannon Vander Meulen of WaitWell [Editedit](https://www.g2.com/survey_responses/waitwell-review-9014113/official_response/edit) Thank you, Ryan, for the kind words. WaitWell really enjoys working with Langers to make their visitor experience even better by removing lineups. Your comment is very timely as we just released an update which allows for rich text in forms and waivers so you can collect information from your visitors in a way that matches the look and feel of your own brand. Current UserValidated ReviewerSource: Organic LJ Linda J. Small-Business (50 or fewer emp.) 2/17/2024 "Optimizes efficiency" 4.5/5 What do you like best about WaitWell? I love how it streamlines the queue, helping identifying client needs. Its an efficient system that helps those who have forward thinking and appreciate a queue that helps identify wait times. Review collected by and hosted on G2.com. What do you dislike about WaitWell? Sometimes it is hard to assist elderly people, or those who are not tech savy. There is people who get frustrated when they delete themself from the queue by accident. Review collected by and hosted on G2.com. What problems is WaitWell solving and how is that benefiting you? Assists clients to always get the help they need. In an old-fashion line-up, frequently someone who needs a Corporate Service goes to a clerk who cannot provide that Service Level, this helps to identify what Certifications are required to assist a client, instead of them coming to the wrong counter and being sent back into the line. Review collected by and hosted on G2.com. Show More Response from Shannon Vander Meulen of WaitWell [Editedit](https://www.g2.com/survey_responses/waitwell-review-9251273/official_response/edit) Hello Linda - thanks for your comments about WaitWell. It's can be a challenge to support elderly people in using technology, but our experience is that as the world continues to integrate technology into more and more facets of our life, even the least tech savvy people are developing a certain level of proficiency. If you don't have a self-serve kiosk or a digital display that reads out the name and desk of the next customer, you may want to discuss adding this functionality. Your account manager would be happy to walk you through it. Current UserValidated ReviewerIncentivizedSource: Seller invite AA Andreyez A. Small-Business (50 or fewer emp.) 1/24/2024 "Our college advising office has loved the functionality of WaitWell!" 5/5 What do you like best about WaitWell? The local ability to make location specific changes without needing to have our client managers involved. The staff has also been so helpful throughout our onboarding process. Review collected by and hosted on G2.com. What do you dislike about WaitWell? There have been slight hiccups with accessibility for our staff that the team has been aware of and are working on. For our staff that is fully blind, it isn't as easy to find work arounds without technical intervention. On a few occasions as well, we have received SMS errors that have been resolved fairly quickly. Review collected by and hosted on G2.com. What problems is WaitWell solving and how is that benefiting you? Our college is able to now have queueing experience that is streamlined on both the user and the staff side. We have been given many compliments on how easy the system is to use. Review collected by and hosted on G2.com. Show More Response from Shannon Vander Meulen of WaitWell [Editedit](https://www.g2.com/survey_responses/waitwell-review-9150502/official_response/edit) Andreyez, thank you so much for sharing your feedback about WaitWell. We work hard to make sure that WaitWell is flexible enough to meet the needs of every university, regardless of how their departments are structured or how services are delivered. We are a service organization, which for us means delivering a product that optimizes service and also supporting our product with the best service possible. Thank you also for your comments about accessibility and SMS errors. We continue to strive to ensure that WaitWell is as accessible as possible for all users. We thank you for all your feedback that helps our product development team to make improvements to the interface to support this priority. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Logistics and Supply Chain](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Logistics and Supply Chain") AL Verified User in Logistics and Supply Chain Mid-Market (51-1000 emp.) 2/1/2024 "A unique and flexible solution to improve the customer experience" 4.5/5 What do you like best about WaitWell? The WaitWell team was up to challenge and ready to tailor a solution for us. They viewed our project as a great opportunity to expand their capability which created a positive collaboration focused on helping customers save significant time. We have managed to reduce customer wait times by hours in some cases and make a meaningful impact to our customers. Thank you WaitWell! Review collected by and hosted on G2.com. What do you dislike about WaitWell? We haven't experienced any major downsides but of course there are always ways to improve. In our case, managing the queue required dedicated staff onsite which limits the hours each day we can leverage WaitWell. I would be curious to see what creative solutions the WaitWell team could propose to make the process more automated with limited intervention required to keep the process moving. Review collected by and hosted on G2.com. What problems is WaitWell solving and how is that benefiting you? We have customers that regularly have to wait hours onsite for our service. Using WaitWell has allowed customers to join the queue online during core hours of the day and only arriving onsite when they are near the front of the virtual queue. It saves our customers time and the frustration that comes with long wait times. Review collected by and hosted on G2.com. Show More Response from Shannon Vander Meulen of WaitWell [Editedit](https://www.g2.com/survey_responses/waitwell-review-9180775/official_response/edit) Thank you for your thoughtful comments about WaitWell. We are so happy to hear that you have achieved such impressive results with reducing customer wait times. We continue to evolve our platform and welcome the challenge to optimize the solution to automate lineups without dedicated staff onsite. Current UserValidated ReviewerSource: Organic ![Nedal M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nedal M.") NM Nedal M. Project Manager Small-Business (50 or fewer emp.) 9/10/2024 Guest users or non-business users of the software, not included in G2 scores. "Adds convenience to your everyday life" 5/5 What do you like best about WaitWell? On demand visibility on available timeslots for the services I rely on Review collected by and hosted on G2.com. What do you dislike about WaitWell? Do not see any negatives until this day. Review collected by and hosted on G2.com. What problems is WaitWell solving and how is that benefiting you? Time is precious, so getting in que ahead of time or scheduling appointments are essential for busy people Review collected by and hosted on G2.com. Show More Response from Shannon Vander Meulen of WaitWell [Editedit](https://www.g2.com/survey_responses/waitwell-review-10232101/official_response/edit) Thank you, Nedal, for your thoughtful review of WaitWell. We are so glad that you find it useful. Validated ReviewerIncentivizedSource: G2 invite LS Laurie S. Small-Business (50 or fewer emp.) 2/6/2024 "Made out patients very happy." 5/5 What do you like best about WaitWell? It reduces the wait times in our waiting room and avoids multiple patients showing up at once which creates a much less stressful environment for staff and patients alike. Review collected by and hosted on G2.com. What do you dislike about WaitWell? It can be difficult in our field for it to estimate proper times as we perform x-ray exams. One patient might take 5 minutes while one might take 20 minutes. It would be nice if we could manually add time to an exam knowing that it will take longer. Review collected by and hosted on G2.com. What problems is WaitWell solving and how is that benefiting you? Reducing congestion in our waiting room. Allowing patients to wait at home, or do chores, unti it is their turn which they appreciate. Review collected by and hosted on G2.com. Show More Response from Shannon Vander Meulen of WaitWell [Editedit](https://www.g2.com/survey_responses/waitwell-review-9199546/official_response/edit) Hello Laurie. Thanks for your review. We are so happy to hear that WaitWell is reducing wait times in your waiting room. Thank you for your suggestion about manually adding time to a ticket to help with estimated wait times. I'll take it to our product team. Thanks for choosing WaitWell. Current UserValidated ReviewerIncentivizedSource: Seller invite NH Nick H. Enterprise (\> 1000 emp.) 2/8/2024 "Great system and excellent team" 5/5 What do you like best about WaitWell? Waitwell provides excellent support for their product, I never have a hard time getting in touch with our accunt manager and he provides results so much faster than I expect. In terms of the system itself, I like the customizability, the ease of use, and the reporting that generates automatically (the reporting especially is a huge timesaver). They have been very responsive to feature requests and we continually expand our usage of their service across the business. Review collected by and hosted on G2.com. What do you dislike about WaitWell? Honestly I'm hard-pressed to come up with a downside. Review collected by and hosted on G2.com. What problems is WaitWell solving and how is that benefiting you? Waitwell has helped us to solve a major bottleneck when booking appointments, the system handles over 85% of our booking traffic now and has freed up our admin team to do other tasks, the downstream effects are being felt by the whole office Review collected by and hosted on G2.com. Show More Response from Shannon Vander Meulen of WaitWell [Editedit](https://www.g2.com/survey_responses/waitwell-review-9212767/official_response/edit) Hello Nick. Thanks for taking the time to provide this feedback. We are so glad to hear that the reporting is a time saver for you. We are inspired by our customers to continue evolving our product. I know you are in good hands with the AM assigned to your case, so please don't hesitate to reach out if you have more ideas for how to make WaitWell work even better to improve access to student services on your campus. Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") AH Verified User in Higher Education Enterprise (\> 1000 emp.) 12/15/2023 "Amazing and responsive customer service team, customizable platform, intuitive for clients to use" 5/5 What do you like best about WaitWell? We love that the platform includes appointment booking and queuing all in one tool. We are using it at our higher ed instutition across many faculties and service units, and students have given us great feedback on their experience. We love that the communication messages are so customizable. Their Customer Support team is the best of any vendor I've ever worked with. When we have ideas for possible enhancements, the team listens and has implemented many of our suggestions. When I have questions while I'm setting up a new site, the Customer Support team responds within a few hours. A truly amazing team of staff. Review collected by and hosted on G2.com. What do you dislike about WaitWell? Occassionally we run into the odd bug/glitch. When reported, the team addresses them quickly. Review collected by and hosted on G2.com. What problems is WaitWell solving and how is that benefiting you? The system helps us manage the intake of students to faculties and service units within our higher ed instutition. Having drop-in queues and appointments in the same platform is game-changing for us. We were able to deprecate previous systems as a result. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") AE Verified User in Education Management Mid-Market (51-1000 emp.) 12/12/2023 "Easy to use, implement, and great customer support." 5/5 What do you like best about WaitWell? Wait Well has been a great resource in our day to day queue managament operations. The implementation process was easy to understand and supported by their team every step of the way. The customization abilities make it the perfect tool for use in our office as well as our events capturing statistics we otherwise wouldn't have access to and providing valuable insights into our performance. Wait Well is consistently providing updates and further optimizing their product with additional features and customization options which allow our team to more effectively support our clientele in any and everyway whether online or on-site. Overall, a great product and a wonderful team of experienced individuals who are always willing and able to assit with our inquiries. Review collected by and hosted on G2.com. What do you dislike about WaitWell? Very useful product with fantastic customer support and a great team to work with. Review collected by and hosted on G2.com. What problems is WaitWell solving and how is that benefiting you? Problem: Queue management effciency and data collection Solution: Implementing the product into our work space, helping structure how we use it, and providing techincal support when we need it. Review collected by and hosted on G2.com. Show More Response from Shannon Vander Meulen of WaitWell [Editedit](https://www.g2.com/survey_responses/waitwell-review-8991016/official_response/edit) Thanks for sharing your experiences with WaitWell here on G2. We are so glad you appreciate all the unique customization options within WaitWell. We look forward to continuing to work with you. Current UserValidated ReviewerSource: Organic YR Yuliia R. Small-Business (50 or fewer emp.) 12/8/2023 "Great system for a virtual line!" 5/5 What do you like best about WaitWell? Super easy to use! You can just scan the QR code or send the text to join the line. If that is too complicated , not a problem - onsite kiosk is even easier, just put you name and phone number. It also says what would be the approximate wait time for you so no need to wait inside, you can grab a cup of coffee while waiting. Later you'll get a text to come inside. If you need more time you can adjust it sending a text massage and the system will put you on hold, so you can save your spot and come later. And also you can cancel your spot if something changes and you have to leave. Very convenient system for both the customers and the company. Can't even imagine how to arrange people in the line better. WaitWell does it perfectly!!! Review collected by and hosted on G2.com. What do you dislike about WaitWell? Did not find any negative sides. It always work great! Review collected by and hosted on G2.com. What problems is WaitWell solving and how is that benefiting you? It definitely helps to arrange the line and avoid the chaos. Review collected by and hosted on G2.com. Show More Response from Shannon Vander Meulen of WaitWell [Editedit](https://www.g2.com/survey_responses/waitwell-review-8984836/official_response/edit) Hello Yuliia. Thanks for taking the time to share your experience using WaitWell as a front counter agent. We designed our product to support people just like you. When waiting is less stressful for customers, it makes daily work better for front-counter service providers. 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