WaitWell Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find WaitWell easy to use, enjoying seamless integration and real-time updates for a smoother check-in process. (33 mentions)

Users rave about the exceptional customer support provided by WaitWell, quickly addressing needs and implementing suggestions. (18 mentions)

Users appreciate the user-friendly interface of WaitWell, making it easy for staff and students to use. (17 mentions)

Users laud WaitWell for its easy setup, making implementation and learning smooth for both staff and students. (16 mentions)

Users value WaitWell for its ease of setup and integration, enhancing both staff and student experiences significantly. (12 mentions)

Users note that wait time inaccuracies can lead to confusion and disrupt the scheduling process during busy periods. (5 mentions)

Users find limited customization options in WaitWell restrict their ability to tailor service experiences to specific needs. (5 mentions)

Users find the missing features frustrating, as managing queues and events is often tedious and inefficient. (5 mentions)

Users face customization difficulty with WaitWell, particularly in adapting forms for specific services and branding needs. (4 mentions)

Users find difficult navigation challenging, especially with complex queues and lack of clear tutorials for assistance. (3 mentions)

5 Pros or Advantages of WaitWell

1. Ease of Use

Users find WaitWell easy to use, enjoying seamless integration and real-time updates for a smoother check-in process.

See 33 mentions

See Related User Reviews

Yash W.

Mid-Market (51-1000 emp.)

5.0/5

"WaitWell - Scheduling Platform"

What do you like about WaitWell?

The reporting features, custom dashboard, and ability to quickly adapt to our native requirements was impressive. Ability to make custom messages, an

Matthew C.

Mid-Market (51-1000 emp.)

5.0/5

"Feature Rich, Affordable Solution to QMS"

What do you like about WaitWell?

Since my last review they have added more features such as consolidated messaging center as well as AI integration into their reporting portal. Both

2. Customer Support

Users rave about the exceptional customer support provided by WaitWell, quickly addressing needs and implementing suggestions.

See 18 mentions

See Related User Reviews

Yash W.

Mid-Market (51-1000 emp.)

5.0/5

"WaitWell - Scheduling Platform"

What do you like about WaitWell?

The reporting features, custom dashboard, and ability to quickly adapt to our native requirements was impressive. Ability to make custom messages, an

Matthew C.

Mid-Market (51-1000 emp.)

5.0/5

"Feature Rich, Affordable Solution to QMS"

What do you like about WaitWell?

Since my last review they have added more features such as consolidated messaging center as well as AI integration into their reporting portal. Both

3. User-Friendly

Users appreciate the user-friendly interface of WaitWell, making it easy for staff and students to use.

See 17 mentions

See Related User Reviews

Yash W.

Mid-Market (51-1000 emp.)

5.0/5

"WaitWell - Scheduling Platform"

What do you like about WaitWell?

The reporting features, custom dashboard, and ability to quickly adapt to our native requirements was impressive. Ability to make custom messages, an

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Efficient and User Friendly Line Management System!"

What do you like about WaitWell?

WaitWell is very user friendly for all those that utilize the system. Whether it be a guest checking in at the kiosk, guest joining the line remotely

4. Easy Setup

Users laud WaitWell for its easy setup, making implementation and learning smooth for both staff and students.

See 16 mentions

See Related User Reviews

Yash W.

Mid-Market (51-1000 emp.)

5.0/5

"WaitWell - Scheduling Platform"

What do you like about WaitWell?

The reporting features, custom dashboard, and ability to quickly adapt to our native requirements was impressive. Ability to make custom messages, an

Matthew C.

Mid-Market (51-1000 emp.)

5.0/5

"Feature Rich, Affordable Solution to QMS"

What do you like about WaitWell?

Since my last review they have added more features such as consolidated messaging center as well as AI integration into their reporting portal. Both

5. Positive Experiences

Users value WaitWell for its ease of setup and integration, enhancing both staff and student experiences significantly.

See 12 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Efficient and User Friendly Line Management System!"

What do you like about WaitWell?

WaitWell is very user friendly for all those that utilize the system. Whether it be a guest checking in at the kiosk, guest joining the line remotely

Kyle T.

4.0/5

"Enhances Student Queue Management with Strong Integration"

What do you like about WaitWell?

I find the ability to send SMS messages to students with WaitWell incredibly valuable as it greatly enhances our capability to troubleshoot technical

5 Cons or Disadvantages of WaitWell

1. Data Inaccuracy

Users note that wait time inaccuracies can lead to confusion and disrupt the scheduling process during busy periods.

See 5 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Convenient Real-Time Tracking for Students"

What do you dislike about WaitWell?

Currently, we can only track when a specific area closes a ticket. It would be beneficial if all service areas that assisted a student could receive c

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Bridges the Distance with Seamless Zoom Appointments"

What do you dislike about WaitWell?

Staff can’t see the number of students they’ve handled.

2. Limited Customization

Users find limited customization options in WaitWell restrict their ability to tailor service experiences to specific needs.

See 5 mentions

See Related User Reviews

Kyle T.

4.0/5

"Enhances Student Queue Management with Strong Integration"

What do you dislike about WaitWell?

I dislike the limited report customization in WaitWell, which restricts my ability to tailor reports according to the different evaluation criteria re

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Convenient Real-Time Tracking for Students"

What do you dislike about WaitWell?

Currently, we can only track when a specific area closes a ticket. It would be beneficial if all service areas that assisted a student could receive c

3. Missing Features

Users find the missing features frustrating, as managing queues and events is often tedious and inefficient.

See 5 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Seamless Salesforce Integration, But Needs Category Options"

What do you dislike about WaitWell?

That it is not able to create categories and subcategories in sales force.

Verified User

Enterprise (> 1000 emp.)

4.5/5

"My Two Weeks Into WaitWell"

What do you dislike about WaitWell?

The application needs some improvement in some ways. When configuring a holiday, it requires going through each queue to set it up, and it is hectic w

4. Customization Difficulty

Users face customization difficulty with WaitWell, particularly in adapting forms for specific services and branding needs.

See 4 mentions

See Related User Reviews

Kyle T.

4.0/5

"Enhances Student Queue Management with Strong Integration"

What do you dislike about WaitWell?

I dislike the limited report customization in WaitWell, which restricts my ability to tailor reports according to the different evaluation criteria re

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"WaitWell for Telehealth Practice"

What do you dislike about WaitWell?

Minor limitations for customizing different clinical locations.

5. Difficult Navigation

Users find difficult navigation challenging, especially with complex queues and lack of clear tutorials for assistance.

See 3 mentions

See Related User Reviews

Doug D.

Mid-Market (51-1000 emp.)

4.5/5

"great customer queuing and appointment software"

What do you dislike about WaitWell?

Old people unfamiliar with technology have trouble with new things, one customer complained about the "woke" queuing

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Flexible Service Options and Direct Messaging Make Student Management Easy"

What do you dislike about WaitWell?

It can visually be hard to keep up with the different queues when they're all in one single line.

Justin C.

Systems Administrator

Mid-Market (51-1000 emp.)

2/7/2025

"Excellent queuing and lobby software"

5/5

What do you like best about WaitWell?

I love the lobby display and available metrics (wait times, etc...). Very simple and easy to use and integrate. We use it daily. Review collected by and hosted on G2.com.

What do you dislike about WaitWell?

The downside is the staffing requirement (checking in/out guests) to ensure the queue moves efficiently. Review collected by and hosted on G2.com.

Response from Cassidy McKay of WaitWell

edit

Hi Justin,

We're thrilled to hear that WaitWell is easy for your team to use and integrate! Thank you for being a valued WaitWell user.

Kimberly H.

PTA AUDITOR

Small-Business (50 or fewer emp.)

2/11/2025

"PTA AUDITOR"

5/5

What do you like best about WaitWell?

THE EFFICIENCY OF STREAMLINING WALK-IN CUSTOMERS Review collected by and hosted on G2.com.

What do you dislike about WaitWell?

SO FAR WE DO NOT HAVE ANY ISSUES WITH WAITWELL Review collected by and hosted on G2.com.

Response from Cassidy McKay of WaitWell

edit

Hi Kimberly,

We’re thrilled that WaitWell has helped your organization streamline appointments, manage walk-ins, and improve efficiency. Thank you for your review!

R Joel D.

Assistant Registar

Enterprise (> 1000 emp.)

2/7/2025

"WaitWell makes Customer Service Resposive"

4.5/5

What do you like best about WaitWell?

The platform allows for queuing and appointments through multiple platforms. The dashboard and reports are easy to use. Review collected by and hosted on G2.com.

What do you dislike about WaitWell?

You need to ensure communication to clients is correct when you have multiple locations. Review collected by and hosted on G2.com.

Response from Cassidy McKay of WaitWell

edit

Hi Joel,

Thank you for your review! We’re so glad to hear that you’ve been enjoying WaitWell’s dashboard and reporting features. It’s always great to know that our platform is helping streamline your operations.

WaitWell also offers the ability to customize communication templates based on location, and we’d love to walk you through the setup process. Please feel free to reach out to your dedicated account manager or email us at support@waitwell.ca-we’d be happy to assist you!

Verified User in Higher Education

Enterprise (> 1000 emp.)

2/7/2025

"Great product"

5/5

What do you like best about WaitWell?

I love how user-friendly the interface is for staff and students. Also, the vendor support has been great whenever we've wanted to connect about functionality or enhancements. Review collected by and hosted on G2.com.

What do you dislike about WaitWell?

The estimated wait time feature seems to be a bit off with its estimate frequently. Review collected by and hosted on G2.com.

Response from Cassidy McKay of WaitWell

edit

Hi there, thank you so much for your review! We're thrilled to hear that you're enjoying WaitWell at your college or university and that you've had a great experience with our support team.

WaitWell’s algorithm becomes more accurate over time, just like any smart system learns and improves the more you use it. To ensure the best results, it's important that your staff uses the system as accurately as possible and consistently closes out tickets. This helps WaitWell continue to refine its accuracy.

If you’re still experiencing any issues, please reach out to your dedicated account manager-they’d be happy to assist you.

Verified User in Higher Education

Mid-Market (51-1000 emp.)

2/6/2025

"This is a great system, user friendly, simple, easy to manage"

5/5

What do you like best about WaitWell?

Updates are real time and the platform is easy to navigate Review collected by and hosted on G2.com.

What do you dislike about WaitWell?

Nothing so far, we just implemented this and working great so far Review collected by and hosted on G2.com.

Response from Cassidy McKay of WaitWell

edit

Hi there! Thank you for being a valued WaitWell customer! We appreciate your review and are excited for you to continue exploring the system as you settle into your implementation.

Verified User in Recreational Facilities and Services

Mid-Market (51-1000 emp.)

2/8/2025

"Waitwell Review"

3.5/5

What do you like best about WaitWell?

the ability to digitize waitlines to elimiante the need to have guests stand in a physical line Review collected by and hosted on G2.com.

What do you dislike about WaitWell?

Guest wait times can sometimes be inaccurate. Review collected by and hosted on G2.com.

Response from Cassidy McKay of WaitWell

edit

Hi there,

Thank you for your review! Like any smart system, the more accurately and consistently you use WaitWell, the more precise your wait times will become over time. If the issue continues, please reach out to your dedicated account manager or email us at service@waitwell.ca.

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

2/7/2025

"WaitWell for Telehealth Practice"

4.5/5

What do you like best about WaitWell?

Combination of queue features and ability to schedule appointments. Review collected by and hosted on G2.com.

What do you dislike about WaitWell?

Minor limitations for customizing different clinical locations. Review collected by and hosted on G2.com.

Response from Cassidy McKay of WaitWell

edit

Hi there,

Thank you for your review! We're glad to hear that WaitWell has helped your telehealth clinic better manage patient flow. While we strive to offer a highly customizable queuing and booking system, we’d love to assist you in tailoring it further to meet your needs.

Please reach out to your dedicated account manager or email us at service@waitwell.ca-we’d be happy to help!

Verified User in Hospitality

Mid-Market (51-1000 emp.)

2/12/2025

"Mostly good"

3.5/5

What do you like best about WaitWell?

Customer tracking, ability to message customers through the app, ability for customers to respond to messaging Review collected by and hosted on G2.com.

What do you dislike about WaitWell?

Inconsistent wait times, unclear wait times, lack of default settings Review collected by and hosted on G2.com.

Response from Cassidy McKay of WaitWell

edit

Hi there, I’m glad to hear that WaitWell is helping your organization with customer tracking and communication. WaitWell is an intelligent system that becomes more accurate over time. The more precisely you use it, the better it gets at predicting wait times and other related data.

Feel free to reach out to us at service@waitwell.ca or contact your account manager for support.

Verified User in Leisure, Travel & Tourism

Mid-Market (51-1000 emp.)

2/8/2025

"Waitwell review"

4/5

What do you like best about WaitWell?

Ease of use of the software

Ability to reduce wait times Review collected by and hosted on G2.com.

What do you dislike about WaitWell?

Wait times can be inaccurate if we are extremely busy Review collected by and hosted on G2.com.

Response from Cassidy McKay of WaitWell

edit

Hi there! Thank you so much for leaving us a review! We're happy to hear that WaitWell has helped reduce wait times for you. Our wait time algorithm gets smarter and more accurate with continued use, just like any intelligent system. Be sure to use it as accurately as possible to help it learn and improve even further. Please reach out to your dedicated account manager if the issue persists.

Verified User in Veterinary

Mid-Market (51-1000 emp.)

10/10/2024

"ER Supervisor"

4.5/5

What do you like best about WaitWell?

The clear flow of patient's through a busy ER. It allows us to see exactly where an appointment is, who is seeing them, and at what step of the care process they are at. Review collected by and hosted on G2.com.

What do you dislike about WaitWell?

It would be nice to have a third column so a multi doctor practice can assign patients to various doctors without moving them to the "In progress" space. Review collected by and hosted on G2.com.

Response from Shannon Vander Meulen of WaitWell

edit

Thank you for your review of WaitWell. We really appreciate you taking the time to leave the detailed feedback. I have talked to the WaitWell Account Manager and she tells me that there is a fix in production for the drop and drag issues you experienced. This fix will ensure that WaitWell's drop and drag functionality for appointments will function seamlessly, even with older monitors and browsers. Regarding your suggestion for a "third column" to assign patients to various doctors without moving them to "in progress", we do have a couple of suggested workflows that could address this need. Your AM will be reaching out shortly to go over some workflow options. Thanks again for the feedback and for being a WaitWell customer.