--- title: WaitWell Reviews meta\_title: 'WaitWell Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 101 reviews by the users' company size, role or industry to find out how WaitWell works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 101 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Office Management Software url: https://www.g2.com/categories/office-management-software --- ### WaitWell Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find WaitWell to be **highly intuitive and easy to navigate** , enhancing engagement and self-learning for staff. [(33 mentions)](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1924338&qs=pros-and-cons#reviews) Users commend the **fantastic customer support** of WaitWell, noting quick responses and effective assistance when needed. [(18 mentions)](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1922931&qs=pros-and-cons#reviews) Users find WaitWell to be **very user-friendly** , enabling efficient service for guests and staff alike. [(17 mentions)](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1924101&qs=pros-and-cons#reviews) Users find WaitWell's **easy setup** process efficient, enabling quick adoption and effective daily use. [(16 mentions)](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1922437&qs=pros-and-cons#reviews) Users appreciate the **exceptional queue management** of WaitWell, significantly reducing wait times and enhancing customer satisfaction. [(12 mentions)](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1923217&qs=pros-and-cons#reviews) Users have expressed concerns about **data inaccuracy** , particularly with tracking and reporting service interactions effectively. [(5 mentions)](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1922610&qs=pros-and-cons#reviews) Users express frustration over **limited report customization** in WaitWell, hindering tailored assessments for diverse service points. [(5 mentions)](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1923825&qs=pros-and-cons#reviews) Users note **missing features** that complicate managing queues and events, leading to a need for a more streamlined process. [(5 mentions)](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1923898&qs=pros-and-cons#reviews) Users find the **customization difficulty** in WaitWell limits their ability to tailor reports and settings effectively. [(4 mentions)](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1922656&qs=pros-and-cons#reviews) Users find **difficult navigation** challenging, especially older individuals struggling with technology and queue management. [(3 mentions)](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=2035809&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of WaitWell ##### 1. Ease of Use Users find WaitWell to be **highly intuitive and easy to navigate** , enhancing engagement and self-learning for staff. [ See 33 mentions ](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1924338&qs=pros-and-cons#reviews) See Related User Reviews YW Yash W. Mid-Market (51-1000 emp.) 5.0/5 "WaitWell - Scheduling Platform" What do you like about WaitWell? The reporting features, custom dashboard, and ability to quickly adapt to our native requirements was impressive. Ability to make custom messages, an MC Matthew C. Mid-Market (51-1000 emp.) 5.0/5 "Feature Rich, Affordable Solution to QMS" What do you like about WaitWell? Since my last review they have added more features such as consolidated messaging center as well as AI integration into their reporting portal. Both ##### 2. Customer Support Users commend the **fantastic customer support** of WaitWell, noting quick responses and effective assistance when needed. [ See 18 mentions ](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1922931&qs=pros-and-cons#reviews) See Related User Reviews YW Yash W. Mid-Market (51-1000 emp.) 5.0/5 "WaitWell - Scheduling Platform" What do you like about WaitWell? The reporting features, custom dashboard, and ability to quickly adapt to our native requirements was impressive. Ability to make custom messages, an MC Matthew C. Mid-Market (51-1000 emp.) 5.0/5 "Feature Rich, Affordable Solution to QMS" What do you like about WaitWell? Since my last review they have added more features such as consolidated messaging center as well as AI integration into their reporting portal. Both ##### 3. User-Friendly Users find WaitWell to be **very user-friendly** , enabling efficient service for guests and staff alike. [ See 17 mentions ](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1924101&qs=pros-and-cons#reviews) See Related User Reviews YW Yash W. Mid-Market (51-1000 emp.) 5.0/5 "WaitWell - Scheduling Platform" What do you like about WaitWell? The reporting features, custom dashboard, and ability to quickly adapt to our native requirements was impressive. Ability to make custom messages, an ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Efficient and User Friendly Line Management System!" What do you like about WaitWell? WaitWell is very user friendly for all those that utilize the system. Whether it be a guest checking in at the kiosk, guest joining the line remotely ##### 4. Easy Setup Users find WaitWell's **easy setup** process efficient, enabling quick adoption and effective daily use. [ See 16 mentions ](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1922437&qs=pros-and-cons#reviews) See Related User Reviews YW Yash W. Mid-Market (51-1000 emp.) 5.0/5 "WaitWell - Scheduling Platform" What do you like about WaitWell? The reporting features, custom dashboard, and ability to quickly adapt to our native requirements was impressive. Ability to make custom messages, an MC Matthew C. Mid-Market (51-1000 emp.) 5.0/5 "Feature Rich, Affordable Solution to QMS" What do you like about WaitWell? Since my last review they have added more features such as consolidated messaging center as well as AI integration into their reporting portal. Both ##### 5. Positive Experiences Users appreciate the **exceptional queue management** of WaitWell, significantly reducing wait times and enhancing customer satisfaction. [ See 12 mentions ](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1923217&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Efficient and User Friendly Line Management System!" What do you like about WaitWell? WaitWell is very user friendly for all those that utilize the system. Whether it be a guest checking in at the kiosk, guest joining the line remotely ![Kyle T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kyle T.") KT Kyle T. 4.0/5 "Enhances Student Queue Management with Strong Integration" What do you like about WaitWell? I find the ability to send SMS messages to students with WaitWell incredibly valuable as it greatly enhances our capability to troubleshoot technical ### 5 Cons or Disadvantages of WaitWell ##### 1. Data Inaccuracy Users have expressed concerns about **data inaccuracy** , particularly with tracking and reporting service interactions effectively. [ See 5 mentions ](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1922610&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 4.0/5 "Convenient Real-Time Tracking for Students" What do you dislike about WaitWell? Currently, we can only track when a specific area closes a ticket. It would be beneficial if all service areas that assisted a student could receive c ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Bridges the Distance with Seamless Zoom Appointments" What do you dislike about WaitWell? Staff can’t see the number of students they’ve handled. ##### 2. Limited Customization Users express frustration over **limited report customization** in WaitWell, hindering tailored assessments for diverse service points. [ See 5 mentions ](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1923825&qs=pros-and-cons#reviews) See Related User Reviews ![Kyle T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kyle T.") KT Kyle T. 4.0/5 "Enhances Student Queue Management with Strong Integration" What do you dislike about WaitWell? I dislike the limited report customization in WaitWell, which restricts my ability to tailor reports according to the different evaluation criteria re ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 4.0/5 "Convenient Real-Time Tracking for Students" What do you dislike about WaitWell? Currently, we can only track when a specific area closes a ticket. It would be beneficial if all service areas that assisted a student could receive c ##### 3. Missing Features Users note **missing features** that complicate managing queues and events, leading to a need for a more streamlined process. [ See 5 mentions ](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1923898&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Seamless Salesforce Integration, But Needs Category Options" What do you dislike about WaitWell? That it is not able to create categories and subcategories in sales force. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.5/5 "My Two Weeks Into WaitWell" What do you dislike about WaitWell? The applications needs some improvment in some ways. When configuring a holiday, it requireds to go through each queue to sert it up and believe it is ##### 4. Customization Difficulty Users find the **customization difficulty** in WaitWell limits their ability to tailor reports and settings effectively. [ See 4 mentions ](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1922656&qs=pros-and-cons#reviews) See Related User Reviews ![Kyle T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kyle T.") KT Kyle T. 4.0/5 "Enhances Student Queue Management with Strong Integration" What do you dislike about WaitWell? I dislike the limited report customization in WaitWell, which restricts my ability to tailor reports according to the different evaluation criteria re ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "WaitWell for Telehealth Practice" What do you dislike about WaitWell? Minor limitations for customizing different clinical locations. ##### 5. Difficult Navigation Users find **difficult navigation** challenging, especially older individuals struggling with technology and queue management. [ See 3 mentions ](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=2035809&qs=pros-and-cons#reviews) See Related User Reviews DD Doug D. Mid-Market (51-1000 emp.) 4.5/5 "great customer queuing and appointment software" What do you dislike about WaitWell? Old people unfamiliar with technology have trouble with new things, one customer complained about the "woke" queuing ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Flexible Service Options and Direct Messaging Make Student Management Easy" What do you dislike about WaitWell? It can visually be hard to keep up with the different queues when they're all in one single line. ![R Joel D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "R Joel D.") RD R Joel D. Assistant Registar Enterprise (\> 1000 emp.) 2/7/2025 "WaitWell makes Customer Service Resposive" 4.5/5 What do you like best about WaitWell? The platform allows for queuing and appointments through multiple platforms. The dashboard and reports are easy to use. Review collected by and hosted on G2.com. What do you dislike about WaitWell? You need to ensure communication to clients is correct when you have multiple locations. Review collected by and hosted on G2.com. What problems is WaitWell solving and how is that benefiting you? Since COVID, advising has shifted to multiple modalities, WaitWell helps with this. Review collected by and hosted on G2.com. Show More Response from Cassidy McKay of WaitWell [Editedit](https://www.g2.com/survey_responses/waitwell-review-10811816/official_response/edit) Hi Joel, Thank you for your review! We’re so glad to hear that you’ve been enjoying WaitWell’s dashboard and reporting features. It’s always great to know that our platform is helping streamline your operations. WaitWell also offers the ability to customize communication templates based on location, and we’d love to walk you through the setup process. Please feel free to reach out to your dedicated account manager or email us at support@waitwell.ca-we’d be happy to assist you! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") AH Verified User in Higher Education Enterprise (\> 1000 emp.) 2/7/2025 "Great product" 5/5 What do you like best about WaitWell? I love how user-friendly the interface is for staff and students. Also, the vendor support has been great whenever we've wanted to connect about functionality or enhancements. Review collected by and hosted on G2.com. What do you dislike about WaitWell? The estimated wait time feature seems to be a bit off with its estimate frequently. Review collected by and hosted on G2.com. What problems is WaitWell solving and how is that benefiting you? How to queue in guests to our space in a way where how to queue in is easy for them. WaitWell makes guests queueing in easy. Review collected by and hosted on G2.com. Show More Response from Cassidy McKay of WaitWell [Editedit](https://www.g2.com/survey_responses/waitwell-review-10811057/official_response/edit) Hi there, thank you so much for your review! We're thrilled to hear that you're enjoying WaitWell at your college or university and that you've had a great experience with our support team. WaitWell’s algorithm becomes more accurate over time, just like any smart system learns and improves the more you use it. To ensure the best results, it's important that your staff uses the system as accurately as possible and consistently closes out tickets. This helps WaitWell continue to refine its accuracy. If you’re still experiencing any issues, please reach out to your dedicated account manager-they’d be happy to assist you. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") AH Verified User in Higher Education Mid-Market (51-1000 emp.) 2/6/2025 "This is a great system, user friendly, simple, easy to manage" 5/5 What do you like best about WaitWell? Updates are real time and the platform is easy to navigate Review collected by and hosted on G2.com. What do you dislike about WaitWell? Nothing so far, we just implemented this and working great so far Review collected by and hosted on G2.com. What problems is WaitWell solving and how is that benefiting you? Makes it easy to manage frontline queue for us and helps us learn about the reporting and analytics around frontline experience. Review collected by and hosted on G2.com. Show More Response from Cassidy McKay of WaitWell [Editedit](https://www.g2.com/survey_responses/waitwell-review-10807642/official_response/edit) Hi there! Thank you for being a valued WaitWell customer! We appreciate your review and are excited for you to continue exploring the system as you settle into your implementation. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Recreational Facilities and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Recreational Facilities and Services") AR Verified User in Recreational Facilities and Services Mid-Market (51-1000 emp.) 2/8/2025 "Waitwell Review" 3.5/5 What do you like best about WaitWell? the ability to digitize waitlines to elimiante the need to have guests stand in a physical line Review collected by and hosted on G2.com. What do you dislike about WaitWell? Guest wait times can sometimes be inaccurate. Review collected by and hosted on G2.com. What problems is WaitWell solving and how is that benefiting you? Guests having to stand in physical lines, creating a controled queue systme with our other activities Review collected by and hosted on G2.com. Show More Response from Cassidy McKay of WaitWell [Editedit](https://www.g2.com/survey_responses/waitwell-review-10813901/official_response/edit) Hi there, Thank you for your review! Like any smart system, the more accurately and consistently you use WaitWell, the more precise your wait times will become over time. If the issue continues, please reach out to your dedicated account manager or email us at service@waitwell.ca. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Small-Business (50 or fewer emp.) 2/7/2025 "WaitWell for Telehealth Practice" 4.5/5 What do you like best about WaitWell? Combination of queue features and ability to schedule appointments. Review collected by and hosted on G2.com. What do you dislike about WaitWell? Minor limitations for customizing different clinical locations. Review collected by and hosted on G2.com. What problems is WaitWell solving and how is that benefiting you? WaitWell allows us to manage patient flow in our telehealth clinic as closely as possible to how an in-person urgent care clinic would function. Review collected by and hosted on G2.com. Show More Response from Cassidy McKay of WaitWell [Editedit](https://www.g2.com/survey_responses/waitwell-review-10810957/official_response/edit) Hi there, Thank you for your review! We're glad to hear that WaitWell has helped your telehealth clinic better manage patient flow. While we strive to offer a highly customizable queuing and booking system, we’d love to assist you in tailoring it further to meet your needs. Please reach out to your dedicated account manager or email us at service@waitwell.ca-we’d be happy to help! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Hospitality](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospitality") AH Verified User in Hospitality Mid-Market (51-1000 emp.) 2/12/2025 "Mostly good" 3.5/5 What do you like best about WaitWell? Customer tracking, ability to message customers through the app, abillity for customers to respond to messaging Review collected by and hosted on G2.com. What do you dislike about WaitWell? Inconsistent wait times, unclear wait times, lack of default settings Review collected by and hosted on G2.com. What problems is WaitWell solving and how is that benefiting you? Better track of how many customers using our product, peak times/days Review collected by and hosted on G2.com. Show More Response from Cassidy McKay of WaitWell [Editedit](https://www.g2.com/survey_responses/waitwell-review-10829578/official_response/edit) Hi there, I’m glad to hear that WaitWell is helping your organization with customer tracking and communication. WaitWell is an intelligent system that becomes more accurate over time. The more precisely you use it, the better it gets at predicting wait times and other related data. Feel free to reach out to us at service@waitwell.ca or contact your account manager for support. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Leisure, Travel & Tourism](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Leisure, Travel & Tourism") AL Verified User in Leisure, Travel & Tourism Mid-Market (51-1000 emp.) 2/8/2025 "Waitwell review" 4/5 What do you like best about WaitWell? Ease of use of the software Ability to reduce wait times Review collected by and hosted on G2.com. What do you dislike about WaitWell? Wait times can be inaccurate if we are extremely busy Review collected by and hosted on G2.com. What problems is WaitWell solving and how is that benefiting you? Waitwell gave us the ability create a virtual queue system, increasing the efficiency of client processing Review collected by and hosted on G2.com. Show More Response from Cassidy McKay of WaitWell [Editedit](https://www.g2.com/survey_responses/waitwell-review-10813902/official_response/edit) Hi there! Thank you so much for leaving us a review! We're happy to hear that WaitWell has helped reduce wait times for you. Our wait time algorithm gets smarter and more accurate with continued use, just like any intelligent system. Be sure to use it as accurately as possible to help it learn and improve even further. Please reach out to your dedicated account manager if the issue persists. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Veterinary](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Veterinary") UV Verified User in Veterinary Mid-Market (51-1000 emp.) 10/10/2024 "ER Supervisor" 4.5/5 What do you like best about WaitWell? The clear flow of patient's through a busy ER. It allows us to see exactly where an appointment is, who is seeing them, and at what step of the care process they are at. Review collected by and hosted on G2.com. What do you dislike about WaitWell? It would be nice to have a third column so a multi doctor practice can assign patients to various doctors without moving them to the "In progress" space. Review collected by and hosted on G2.com. What problems is WaitWell solving and how is that benefiting you? Some appointments cannot be drug from one area to the next on specific computers. Review collected by and hosted on G2.com. Show More Response from Shannon Vander Meulen of WaitWell [Editedit](https://www.g2.com/survey_responses/waitwell-review-10358731/official_response/edit) Thank you for your review of WaitWell. We really appreciate you taking the time to leave the detailed feedback. I have talked to the WaitWell Account Manager and she tells me that there is a fix in production for the drop and drag issues you experienced. This fix will ensure that WaitWell's drop and drag functionality for appointments will function seamlessly, even with older monitors and browsers. Regarding your suggestion for a "third column" to assign patients to various doctors without moving them to "in progress", we do have a couple of suggested workflows that could address this need. Your AM will be reaching out shortly to go over some workflow options. Thanks again for the feedback and for being a WaitWell customer. Current UserValidated ReviewerIncentivizedSource: Seller invite CC Curtis C. Enterprise (\> 1000 emp.) 2/25/2024 "Amazing Way to Manage the Line" 4/5 What do you like best about WaitWell? It's a very simple system to use, with many amazing tools. You can use it just simply a Line-Management Application, but it can do so much more if needed. Including: - Customer Interaction Reviews (Leaving notes) - Reports of Customers (Break downs via Rep, Day, Peak times, etc) - Schedule Appointments - So much more to discover We've been using this application for a couple years now, and it's been extremely useful, especially during peek business times. Review collected by and hosted on G2.com. What do you dislike about WaitWell? The only concern I've had is getting Notifications to my mobile device to work consistantly. I am often logged in at multiple locations (Home PC, Work PC, Tablet, Smartphone) and it took almost a year before I was able to get a ding on my phone to let me know someone joined the queue. May not be important during busy times, but essential during slower periods when someone can quietly add themselves to the queue and we not notice. I did attempt to get assistance with this concern via WaitWell Support, but the assistance fell through sadly. Hopefully they fix this in the future. Review collected by and hosted on G2.com. What problems is WaitWell solving and how is that benefiting you? Working at a small booth, we do not have space to have long lines. This allows customers who are going to have a bit of a wait to find other valuable things to do, like go shopping, have a bite to eat, or anything to help pass the time versus standing still, making the time seem longer. Review collected by and hosted on G2.com. Show More Response from Shannon Vander Meulen of WaitWell [Editedit](https://www.g2.com/survey_responses/waitwell-review-9337115/official_response/edit) Hello Curtis. Thanks for leaving your feedback about WaitWell on G2. I believe the purpose of having the mobile notifications delivered only when the user is not logged in on desktop is that most people don't want to have notifications on their phone when they are already active in WaitWell on a computer. I'm sorry to hear that the feature doesn't work perfectly for your needs. I'm so glad to hear that you continue to see value in WaitWell when it comes to service notes, analytics, appointments etc. We are always adding new features that we hope will be of great value to your organization. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Sukhman P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sukhman P.") SP Sukhman P. Administrative Clerk Small-Business (50 or fewer emp.) 2/16/2024 "Effective" 5/5 What do you like best about WaitWell? The best thing about waitwell is that how efficiently i can manage my time and schedule! I can register myself form my home and it tells me how long is the wait and by which I just don't have to wait in the office anymore! I mean specially nowadays who has that much time to wait for hours. Review collected by and hosted on G2.com. What do you dislike about WaitWell? Honestly there is nothing which u don't like about Waitwell, because It is the Best!! Review collected by and hosted on G2.com. What problems is WaitWell solving and how is that benefiting you? 1.Helping people to choose the right service they need, and that way It's easy for me to know what my customer is here for exactly and also If I can do that particular service or not. 2.By putting notes, I know prior If my client needs special language assistance because as we all know Canada is a diverse Country, and English is obviously not everyone's First Language. 3.By putting people on hold, so that they don't have to register themselves back in queue if they by mistake had something missing at first. That way they can just come back on the line. Review collected by and hosted on G2.com. Show More Response from Shannon Vander Meulen of WaitWell [Editedit](https://www.g2.com/survey_responses/waitwell-review-9248328/official_response/edit) Thank you, Sukhman, for your kind words about WaitWell. It's good to know that customers appreciate the level of convenience that WaitWell provides. 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