--- title: WaitWell Reviews meta\_title: 'WaitWell Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 101 reviews by the users' company size, role or industry to find out how WaitWell works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 101 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Office Management Software url: https://www.g2.com/categories/office-management-software --- ### WaitWell Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find WaitWell to be **highly intuitive and easy to navigate** , enhancing engagement and self-learning for staff. [(33 mentions)](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1924338&qs=pros-and-cons#reviews) Users commend the **fantastic customer support** of WaitWell, noting quick responses and effective assistance when needed. [(18 mentions)](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1922931&qs=pros-and-cons#reviews) Users find WaitWell to be **very user-friendly** , enabling efficient service for guests and staff alike. [(17 mentions)](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1924101&qs=pros-and-cons#reviews) Users find WaitWell's **easy setup** process efficient, enabling quick adoption and effective daily use. [(16 mentions)](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1922437&qs=pros-and-cons#reviews) Users appreciate the **exceptional queue management** of WaitWell, significantly reducing wait times and enhancing customer satisfaction. [(12 mentions)](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1923217&qs=pros-and-cons#reviews) Users have expressed concerns about **data inaccuracy** , particularly with tracking and reporting service interactions effectively. [(5 mentions)](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1922610&qs=pros-and-cons#reviews) Users express frustration over **limited report customization** in WaitWell, hindering tailored assessments for diverse service points. [(5 mentions)](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1923825&qs=pros-and-cons#reviews) Users note **missing features** that complicate managing queues and events, leading to a need for a more streamlined process. [(5 mentions)](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1923898&qs=pros-and-cons#reviews) Users find the **customization difficulty** in WaitWell limits their ability to tailor reports and settings effectively. [(4 mentions)](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1922656&qs=pros-and-cons#reviews) Users find **difficult navigation** challenging, especially older individuals struggling with technology and queue management. [(3 mentions)](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=2035809&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of WaitWell ##### 1. Ease of Use Users find WaitWell to be **highly intuitive and easy to navigate** , enhancing engagement and self-learning for staff. [ See 33 mentions ](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1924338&qs=pros-and-cons#reviews) See Related User Reviews YW Yash W. Mid-Market (51-1000 emp.) 5.0/5 "WaitWell - Scheduling Platform" What do you like about WaitWell? The reporting features, custom dashboard, and ability to quickly adapt to our native requirements was impressive. Ability to make custom messages, an MC Matthew C. Mid-Market (51-1000 emp.) 5.0/5 "Feature Rich, Affordable Solution to QMS" What do you like about WaitWell? Since my last review they have added more features such as consolidated messaging center as well as AI integration into their reporting portal. Both ##### 2. Customer Support Users commend the **fantastic customer support** of WaitWell, noting quick responses and effective assistance when needed. [ See 18 mentions ](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1922931&qs=pros-and-cons#reviews) See Related User Reviews YW Yash W. Mid-Market (51-1000 emp.) 5.0/5 "WaitWell - Scheduling Platform" What do you like about WaitWell? The reporting features, custom dashboard, and ability to quickly adapt to our native requirements was impressive. Ability to make custom messages, an MC Matthew C. Mid-Market (51-1000 emp.) 5.0/5 "Feature Rich, Affordable Solution to QMS" What do you like about WaitWell? Since my last review they have added more features such as consolidated messaging center as well as AI integration into their reporting portal. Both ##### 3. User-Friendly Users find WaitWell to be **very user-friendly** , enabling efficient service for guests and staff alike. [ See 17 mentions ](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1924101&qs=pros-and-cons#reviews) See Related User Reviews YW Yash W. Mid-Market (51-1000 emp.) 5.0/5 "WaitWell - Scheduling Platform" What do you like about WaitWell? The reporting features, custom dashboard, and ability to quickly adapt to our native requirements was impressive. Ability to make custom messages, an ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Efficient and User Friendly Line Management System!" What do you like about WaitWell? WaitWell is very user friendly for all those that utilize the system. Whether it be a guest checking in at the kiosk, guest joining the line remotely ##### 4. Easy Setup Users find WaitWell's **easy setup** process efficient, enabling quick adoption and effective daily use. [ See 16 mentions ](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1922437&qs=pros-and-cons#reviews) See Related User Reviews YW Yash W. Mid-Market (51-1000 emp.) 5.0/5 "WaitWell - Scheduling Platform" What do you like about WaitWell? The reporting features, custom dashboard, and ability to quickly adapt to our native requirements was impressive. Ability to make custom messages, an MC Matthew C. Mid-Market (51-1000 emp.) 5.0/5 "Feature Rich, Affordable Solution to QMS" What do you like about WaitWell? Since my last review they have added more features such as consolidated messaging center as well as AI integration into their reporting portal. Both ##### 5. Positive Experiences Users appreciate the **exceptional queue management** of WaitWell, significantly reducing wait times and enhancing customer satisfaction. [ See 12 mentions ](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1923217&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Efficient and User Friendly Line Management System!" What do you like about WaitWell? WaitWell is very user friendly for all those that utilize the system. Whether it be a guest checking in at the kiosk, guest joining the line remotely ![Kyle T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kyle T.") KT Kyle T. 4.0/5 "Enhances Student Queue Management with Strong Integration" What do you like about WaitWell? I find the ability to send SMS messages to students with WaitWell incredibly valuable as it greatly enhances our capability to troubleshoot technical ### 5 Cons or Disadvantages of WaitWell ##### 1. Data Inaccuracy Users have expressed concerns about **data inaccuracy** , particularly with tracking and reporting service interactions effectively. [ See 5 mentions ](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1922610&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 4.0/5 "Convenient Real-Time Tracking for Students" What do you dislike about WaitWell? Currently, we can only track when a specific area closes a ticket. It would be beneficial if all service areas that assisted a student could receive c ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Bridges the Distance with Seamless Zoom Appointments" What do you dislike about WaitWell? Staff can’t see the number of students they’ve handled. ##### 2. Limited Customization Users express frustration over **limited report customization** in WaitWell, hindering tailored assessments for diverse service points. [ See 5 mentions ](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1923825&qs=pros-and-cons#reviews) See Related User Reviews ![Kyle T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kyle T.") KT Kyle T. 4.0/5 "Enhances Student Queue Management with Strong Integration" What do you dislike about WaitWell? I dislike the limited report customization in WaitWell, which restricts my ability to tailor reports according to the different evaluation criteria re ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 4.0/5 "Convenient Real-Time Tracking for Students" What do you dislike about WaitWell? Currently, we can only track when a specific area closes a ticket. It would be beneficial if all service areas that assisted a student could receive c ##### 3. Missing Features Users note **missing features** that complicate managing queues and events, leading to a need for a more streamlined process. [ See 5 mentions ](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1923898&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Seamless Salesforce Integration, But Needs Category Options" What do you dislike about WaitWell? That it is not able to create categories and subcategories in sales force. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.5/5 "My Two Weeks Into WaitWell" What do you dislike about WaitWell? The applications needs some improvment in some ways. When configuring a holiday, it requireds to go through each queue to sert it up and believe it is ##### 4. Customization Difficulty Users find the **customization difficulty** in WaitWell limits their ability to tailor reports and settings effectively. [ See 4 mentions ](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1922656&qs=pros-and-cons#reviews) See Related User Reviews ![Kyle T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kyle T.") KT Kyle T. 4.0/5 "Enhances Student Queue Management with Strong Integration" What do you dislike about WaitWell? I dislike the limited report customization in WaitWell, which restricts my ability to tailor reports according to the different evaluation criteria re ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "WaitWell for Telehealth Practice" What do you dislike about WaitWell? Minor limitations for customizing different clinical locations. ##### 5. Difficult Navigation Users find **difficult navigation** challenging, especially older individuals struggling with technology and queue management. [ See 3 mentions ](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=2035809&qs=pros-and-cons#reviews) See Related User Reviews DD Doug D. Mid-Market (51-1000 emp.) 4.5/5 "great customer queuing and appointment software" What do you dislike about WaitWell? Old people unfamiliar with technology have trouble with new things, one customer complained about the "woke" queuing ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Flexible Service Options and Direct Messaging Make Student Management Easy" What do you dislike about WaitWell? It can visually be hard to keep up with the different queues when they're all in one single line. ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") AH Verified User in Higher Education Small-Business (50 or fewer emp.) 11/2/2025 "Bridges the Distance with Seamless Zoom Appointments" 5/5 What do you like best about WaitWell? The fact that it facilitates zoom appointments for students who want the in person interaction but are far away from our office. Review collected by and hosted on G2.com. What do you dislike about WaitWell? Staff can’t see the number of students they’ve handled. Review collected by and hosted on G2.com. What problems is WaitWell solving and how is that benefiting you? It allows us to streamline the queue. Students can make appointments which helps with their experience during peak time. Review collected by and hosted on G2.com. Show More Response from Cassidy McKay of WaitWell [Editedit](https://www.g2.com/survey_responses/waitwell-review-11896837/official_response/edit) Thank you for being a WaitWell customer and for sharing your feedback. I’m glad to hear that we’re helping streamline your queue and support your Zoom appointments. Our “Tickets by Agent” report allows you to see how many students each staff member has served, with options to sort by date, time, and more. You can also export the report in whichever format you prefer. If you’re still having trouble viewing the number of students served by each staff member, please reach out to your account manager-they’ll be happy to walk you through it. Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") UE Verified User in Education Management Small-Business (50 or fewer emp.) 11/3/2025 "Seamless Salesforce Integration, But Needs Category Options" 4.5/5 What do you like best about WaitWell? I love that it is integrated into sales force and makes it easier to create and close cases. Review collected by and hosted on G2.com. What do you dislike about WaitWell? That it is not able to create categories and subcategories in sales force. Review collected by and hosted on G2.com. What problems is WaitWell solving and how is that benefiting you? It’s solving the problem of creating cases and managing walk ins at OSEC. Review collected by and hosted on G2.com. Show More Response from Cassidy McKay of WaitWell [Editedit](https://www.g2.com/survey_responses/waitwell-review-11905294/official_response/edit) I’m so glad to hear that our integration with Salesforce is helping you manage walk-ins in your office. We’re continually improving our integrations, and doing so requires collaboration between both platforms. Please reach out to your account manager to discuss the capabilities of the integration from our side-they’ll be happy to help. Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") UH Verified User in Higher Education Small-Business (50 or fewer emp.) 11/4/2025 "Effortless Queue Management and Note-Taking Across Departments" 4/5 What do you like best about WaitWell? Managing queues and adding notes in our queue and across another departments queue. Review collected by and hosted on G2.com. What do you dislike about WaitWell? Users cannot view the amount of students assisted in a simple way. Review collected by and hosted on G2.com. What problems is WaitWell solving and how is that benefiting you? Organizing a simple to understand queue for users and visitors Review collected by and hosted on G2.com. Show More Response from Cassidy McKay of WaitWell [Editedit](https://www.g2.com/survey_responses/waitwell-review-11913247/official_response/edit) Thank you for being a WaitWell customer. I’m glad to hear that our product is helping your team manage queues across departments. We offer a report called Tickets by Agent, which provides a clear view of how many students each staff member has assisted. The report can be easily sorted and exported. If you need help accessing or using this report, please don’t hesitate to reach out to your account manager. Validated ReviewerIncentivizedSource: Seller invite MC Melanie C. Office Assistant II Enterprise (\> 1000 emp.) 2/7/2025 "WaitWell is a very user friendly application." 4.5/5 What do you like best about WaitWell? I like how easy it is to use and create your own reports. We can easily adjust it to our needs. Their representatives are very friendly, helpful and knowledgeable. They are quick to respond and consciencious of your time. It was very easy to set up and most of our students have easily transitioned to the new application. Review collected by and hosted on G2.com. What do you dislike about WaitWell? The default voice. It is very computer generated. Review collected by and hosted on G2.com. What problems is WaitWell solving and how is that benefiting you? It keeps students in numerical order and gives them a screen to watch when called. They don't have to stand in line. Review collected by and hosted on G2.com. Show More Response from Cassidy McKay of WaitWell [Editedit](https://www.g2.com/survey_responses/waitwell-review-10811140/official_response/edit) Hi Melanie, We're so happy to hear that WaitWell's reports and support team have been helpful for you! In our lobby display settings, you can actually change the voice. If you'd like us to walk you through the process, please reach out to your dedicated account manager or email us at service@waitwell.ca-we’d be happy to help! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") UH Verified User in Higher Education Small-Business (50 or fewer emp.) 2/20/2024 "It's simple to use, straight forward features and easy to use, still worth using with no complaints." 5/5 What do you like best about WaitWell? Easy to use UI, and ofcourse because of its great simplicity, it must be having a great backend system. Review collected by and hosted on G2.com. What do you dislike about WaitWell? Never Used Appointments, maybe i dont know what is it used for. Rest everything is good. Review collected by and hosted on G2.com. What problems is WaitWell solving and how is that benefiting you? The online queue helps to manage people, like sending sms when ready to serve, and not allowing people to roam around the office, whenever there is their turn, they will show up, also there are user sides features, if the person is not available at the moment, we can add them to hold, or give some extra minutes, plus chat with the person. Also there is an option to find a person if already visited, which makes it easy to locate and easily add the person on the system. Review collected by and hosted on G2.com. Show More Response from Shannon Vander Meulen of WaitWell [Editedit](https://www.g2.com/survey_responses/waitwell-review-9311091/official_response/edit) Thanks for your feedback about WaitWell. We started out helping to manage lineups through virtual queueing, but we also offer appointments now. A lot of our clients use both walk-ins and appointments and they can manage both from one screen. If this is functionality you are interested in, please have your admin reach out to us and we'd be happy to set up a demo. 2/7/2025 Current UserValidated ReviewerIncentivizedSource: Seller invite VP Vansh P. Student Advising Assistant Small-Business (50 or fewer emp.) 2/14/2024 "If you need a queue, get Waitwell!" 4.5/5 What do you like best about WaitWell? The user interface is really nice, and the implementation . I am a Computer Science - Major and personally I loved it, the design of UI, color combincations, organization of stuff around the screen, the types of reports we can run is amazing. If I were to own a startup that deals with a lot of people regularly, I would definitely consider waitwell. Review collected by and hosted on G2.com. What do you dislike about WaitWell? Honestly, I've never had any bad experiences with it yet in a couple of years! Review collected by and hosted on G2.com. What problems is WaitWell solving and how is that benefiting you? Managing a large number of people efficiently Review collected by and hosted on G2.com. Show More Response from Shannon Vander Meulen of WaitWell [Editedit](https://www.g2.com/survey_responses/waitwell-review-9237192/official_response/edit) Thank you, Vansh for your kind words about WaitWell. We are so glad to hear that you find it intuitive. Best of luck with your career in computers. 2/7/2025 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Bohdan B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bohdan B.") BB Bohdan B. Operations Manager Enterprise (\> 1000 emp.) 2/7/2025 Guest users or non-business users of the software, not included in G2 scores. "All in one solution for electronic queue" 5/5 What do you like best about WaitWell? The system has almost all the features one might think of while looking for a better way to have people queued for service. From segregation of departments and vast options for services sequence to customisable messaging system and customer facing screens. Review collected by and hosted on G2.com. What do you dislike about WaitWell? It could have been useful to have a services search bar if the business has over 100 services to offer. It would have simplified the check-in experience. Review collected by and hosted on G2.com. What problems is WaitWell solving and how is that benefiting you? No more people standing in the queue. They can check-in, sit back and relax Review collected by and hosted on G2.com. Show More Response from Cassidy McKay of WaitWell [Editedit](https://www.g2.com/survey_responses/waitwell-review-10811475/official_response/edit) Hi Bohdan, Thank you for your review! We're thrilled that our wide range of features has been beneficial to both your business and your customers. We're continuously updating our features library, and we’ll definitely pass along your suggestion for a services search bar to our development team. Customer feedback is invaluable to us, and we’re always using it to enhance our product. 2/10/2025 Current UserValidated ReviewerIncentivizedSource: Seller invite RM Rachel M. Web and Mail Customer Representative Small-Business (50 or fewer emp.) 2/11/2025 "The most convenient way to handle long line up" 5/5 What do you like best about WaitWell? Waitwell helps make our lines more manageable and organized, addressing long wait times in the easiest way possible. The setup process is straightforward, thanks to their provided examples and guidelines. I would definitely recommend Waitwell. Review collected by and hosted on G2.com. What do you dislike about WaitWell? Set up section tends to change a lot. Maybe because they added more options on this app. Review collected by and hosted on G2.com. What problems is WaitWell solving and how is that benefiting you? Convenience in organizing line up. Review collected by and hosted on G2.com. Show More Response from Cassidy McKay of WaitWell [Editedit](https://www.g2.com/survey_responses/waitwell-review-10817811/official_response/edit) Hi Rachel, Thank you for your review! We're glad to hear that the implementation process went smoothly for you and your team. We're always working on new features and backend improvements, but if you ever need assistance with setup, we're here to help. Feel free to reach out to your dedicated account manager or contact us at service@waitwell.ca. Current UserValidated ReviewerIncentivizedSource: Seller invite JC Justin C. Systems Administrator Mid-Market (51-1000 emp.) 2/7/2025 "Excellent queuing and lobby software" 5/5 What do you like best about WaitWell? I love the lobby display and available metrics (wait times, etc...). Very simple and easy to use and integrate. We use it daily. Review collected by and hosted on G2.com. What do you dislike about WaitWell? The downside is the staffing requirement (checking in/out guests) to ensure the queue moves efficiently. Review collected by and hosted on G2.com. What problems is WaitWell solving and how is that benefiting you? Waitwell solves our queing and queue management. This saves us time and delivers a better experience for the guest. Review collected by and hosted on G2.com. Show More Response from Cassidy McKay of WaitWell [Editedit](https://www.g2.com/survey_responses/waitwell-review-10811837/official_response/edit) Hi Justin, We're thrilled to hear that WaitWell is easy for your team to use and integrate! Thank you for being a valued WaitWell user. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Kimberly H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kimberly H.") KH Kimberly H. PTA AUDITOR Small-Business (50 or fewer emp.) 2/11/2025 "PTA AUDITOR" 5/5 What do you like best about WaitWell? THE EFFICIENCY OF STREAMLINING WALK-IN CUSTOMERS Review collected by and hosted on G2.com. What do you dislike about WaitWell? SO FAR WE DO NOT HAVE ANY ISSUES WITH WAITWELL Review collected by and hosted on G2.com. What problems is WaitWell solving and how is that benefiting you? DAVE CAMPBELL, CSR TEAM LEAD, HAS HELPED US STREAMLINE THE CONVERSION OF THE ONLINE APPOINTMENT SYSTEM AND WORKING IT IN WITH WALK-IN CUSTOMERS THAT DO NOT HAVE APPOINTMENTS Review collected by and hosted on G2.com. Show More Response from Cassidy McKay of WaitWell [Editedit](https://www.g2.com/survey_responses/waitwell-review-10821377/official_response/edit) Hi Kimberly, We’re thrilled that WaitWell has helped your organization streamline appointments, manage walk-ins, and improve efficiency. Thank you for your review! 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