WaitWell is a few steps up than the previous application. It is easy to use and navigate throughout the application, and despite a few questions submitted to support, I was able to figure out most of it. The implementation process was a breeze, and it was done in a month from configuration, training, to go live date. Customer service and support is the best. I can get answers in a few minutes no matter what the question or the issue is. I use it in my organization every day to support its needs. The text message feature and the preconfigured communications that go with it are awesome. The application has a lot of features that satisfied our needs. Review collected by and hosted on G2.com.
The application needs some improvement in some ways. When configuring a holiday, it requires going through each queue to set it up, and it is hectic when you have a lot of queues. Another issue is when you have an event that takes a few hours of the day, you have to disable and enable one queue at a time. I would like to see an option where you can view all queues in one window and select which queue to disable and for how long. Review collected by and hosted on G2.com.
Thank you for your review! We're glad to hear our support has been helpful.
Regarding your concerns, you can bulk import holidays using the Import feature. Hours and holidays are typically set at the location level, so all queues follow the same settings-no need to configure each one individually. Exceptions can be set at the queue level if needed, and even those can be imported.
We also have a window that handles this, and you can easily view all queues on the queue page, turning them off as needed until the next day.
Hope this helps! Let us know if we can assist further.