WaitWell Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find WaitWell easy to use, enjoying seamless integration and real-time updates for a smoother check-in process. (33 mentions)

Users rave about the exceptional customer support provided by WaitWell, quickly addressing needs and implementing suggestions. (18 mentions)

Users appreciate the user-friendly interface of WaitWell, making it easy for staff and students to use. (17 mentions)

Users laud WaitWell for its easy setup, making implementation and learning smooth for both staff and students. (16 mentions)

Users value WaitWell for its ease of setup and integration, enhancing both staff and student experiences significantly. (12 mentions)

Users note that wait time inaccuracies can lead to confusion and disrupt the scheduling process during busy periods. (5 mentions)

Users find limited customization options in WaitWell restrict their ability to tailor service experiences to specific needs. (5 mentions)

Users find the missing features frustrating, as managing queues and events is often tedious and inefficient. (5 mentions)

Users face customization difficulty with WaitWell, particularly in adapting forms for specific services and branding needs. (4 mentions)

Users find difficult navigation challenging, especially with complex queues and lack of clear tutorials for assistance. (3 mentions)

5 Pros or Advantages of WaitWell

1. Ease of Use

Users find WaitWell easy to use, enjoying seamless integration and real-time updates for a smoother check-in process.

See 33 mentions

See Related User Reviews

Yash W.

Mid-Market (51-1000 emp.)

5.0/5

"WaitWell - Scheduling Platform"

What do you like about WaitWell?

The reporting features, custom dashboard, and ability to quickly adapt to our native requirements was impressive. Ability to make custom messages, an

Matthew C.

Mid-Market (51-1000 emp.)

5.0/5

"Feature Rich, Affordable Solution to QMS"

What do you like about WaitWell?

Since my last review they have added more features such as consolidated messaging center as well as AI integration into their reporting portal. Both

2. Customer Support

Users rave about the exceptional customer support provided by WaitWell, quickly addressing needs and implementing suggestions.

See 18 mentions

See Related User Reviews

Yash W.

Mid-Market (51-1000 emp.)

5.0/5

"WaitWell - Scheduling Platform"

What do you like about WaitWell?

The reporting features, custom dashboard, and ability to quickly adapt to our native requirements was impressive. Ability to make custom messages, an

Matthew C.

Mid-Market (51-1000 emp.)

5.0/5

"Feature Rich, Affordable Solution to QMS"

What do you like about WaitWell?

Since my last review they have added more features such as consolidated messaging center as well as AI integration into their reporting portal. Both

3. User-Friendly

Users appreciate the user-friendly interface of WaitWell, making it easy for staff and students to use.

See 17 mentions

See Related User Reviews

Yash W.

Mid-Market (51-1000 emp.)

5.0/5

"WaitWell - Scheduling Platform"

What do you like about WaitWell?

The reporting features, custom dashboard, and ability to quickly adapt to our native requirements was impressive. Ability to make custom messages, an

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Efficient and User Friendly Line Management System!"

What do you like about WaitWell?

WaitWell is very user friendly for all those that utilize the system. Whether it be a guest checking in at the kiosk, guest joining the line remotely

4. Easy Setup

Users laud WaitWell for its easy setup, making implementation and learning smooth for both staff and students.

See 16 mentions

See Related User Reviews

Yash W.

Mid-Market (51-1000 emp.)

5.0/5

"WaitWell - Scheduling Platform"

What do you like about WaitWell?

The reporting features, custom dashboard, and ability to quickly adapt to our native requirements was impressive. Ability to make custom messages, an

Matthew C.

Mid-Market (51-1000 emp.)

5.0/5

"Feature Rich, Affordable Solution to QMS"

What do you like about WaitWell?

Since my last review they have added more features such as consolidated messaging center as well as AI integration into their reporting portal. Both

5. Positive Experiences

Users value WaitWell for its ease of setup and integration, enhancing both staff and student experiences significantly.

See 12 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Efficient and User Friendly Line Management System!"

What do you like about WaitWell?

WaitWell is very user friendly for all those that utilize the system. Whether it be a guest checking in at the kiosk, guest joining the line remotely

Kyle T.

4.0/5

"Enhances Student Queue Management with Strong Integration"

What do you like about WaitWell?

I find the ability to send SMS messages to students with WaitWell incredibly valuable as it greatly enhances our capability to troubleshoot technical

5 Cons or Disadvantages of WaitWell

1. Data Inaccuracy

Users note that wait time inaccuracies can lead to confusion and disrupt the scheduling process during busy periods.

See 5 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Convenient Real-Time Tracking for Students"

What do you dislike about WaitWell?

Currently, we can only track when a specific area closes a ticket. It would be beneficial if all service areas that assisted a student could receive c

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Bridges the Distance with Seamless Zoom Appointments"

What do you dislike about WaitWell?

Staff can’t see the number of students they’ve handled.

2. Limited Customization

Users find limited customization options in WaitWell restrict their ability to tailor service experiences to specific needs.

See 5 mentions

See Related User Reviews

Kyle T.

4.0/5

"Enhances Student Queue Management with Strong Integration"

What do you dislike about WaitWell?

I dislike the limited report customization in WaitWell, which restricts my ability to tailor reports according to the different evaluation criteria re

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Convenient Real-Time Tracking for Students"

What do you dislike about WaitWell?

Currently, we can only track when a specific area closes a ticket. It would be beneficial if all service areas that assisted a student could receive c

3. Missing Features

Users find the missing features frustrating, as managing queues and events is often tedious and inefficient.

See 5 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Seamless Salesforce Integration, But Needs Category Options"

What do you dislike about WaitWell?

That it is not able to create categories and subcategories in sales force.

Verified User

Enterprise (> 1000 emp.)

4.5/5

"My Two Weeks Into WaitWell"

What do you dislike about WaitWell?

The application needs some improvement in some ways. When configuring a holiday, it requires going through each queue to set it up, and it is hectic w

4. Customization Difficulty

Users face customization difficulty with WaitWell, particularly in adapting forms for specific services and branding needs.

See 4 mentions

See Related User Reviews

Kyle T.

4.0/5

"Enhances Student Queue Management with Strong Integration"

What do you dislike about WaitWell?

I dislike the limited report customization in WaitWell, which restricts my ability to tailor reports according to the different evaluation criteria re

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"WaitWell for Telehealth Practice"

What do you dislike about WaitWell?

Minor limitations for customizing different clinical locations.

5. Difficult Navigation

Users find difficult navigation challenging, especially with complex queues and lack of clear tutorials for assistance.

See 3 mentions

See Related User Reviews

Doug D.

Mid-Market (51-1000 emp.)

4.5/5

"great customer queuing and appointment software"

What do you dislike about WaitWell?

Old people unfamiliar with technology have trouble with new things, one customer complained about the "woke" queuing

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Flexible Service Options and Direct Messaging Make Student Management Easy"

What do you dislike about WaitWell?

It can visually be hard to keep up with the different queues when they're all in one single line.

Verified User in Higher Education

Enterprise (> 1000 emp.)

12/11/2023

"Effortless Scheduling and Stellar Support"

5/5

What do you like best about WaitWell?

The queue management and appointment scheduling solution is very user-friendly. It stands out for its intuitive interface, making it easy for both staff and clients to navigate. This ease of use significantly reduces the time spent on managing schedules, making it a highly efficient tool for any organization. Our onboarding and implementation process was great!

Another area where WaitWell excels is in its customer support. The team is highly responsive and knowledgeable, ensuring that any queries or issues are addressed promptly and effectively. Whether it's a technical question or a request for guidance on using a specific feature, the support team demonstrates both professionalism and expertise. This level of support is invaluable, especially when integrating a new system into an organization's operations.

Overall, WaitWell is an excellent choice for organizations looking to streamline their scheduling process. Its user-friendliness, combined with outstanding customer support, makes it not just a tool, but a valuable asset for efficient and effective time management. Review collected by and hosted on G2.com.

What do you dislike about WaitWell?

None. We have been pleased with WaitWell. Review collected by and hosted on G2.com.

Response from Shannon Vander Meulen of WaitWell

edit

Thank you for your review of WaitWell. We are glad to hear that you find the interface intuitive for both staff and clients.

Dominic L.

Enterprise (> 1000 emp.)

2/26/2024

"Wonderful for appointments and busy days"

5/5

What do you like best about WaitWell?

You never skip a customer that you didn't see, help with our customer experience Review collected by and hosted on G2.com.

What do you dislike about WaitWell?

Noting its been an adaptation but when you know how to use it its wonderful Review collected by and hosted on G2.com.

Response from Shannon Vander Meulen of WaitWell

edit

Dominic, thanks so much for taking the time to leave this review. You are right to say that the change from a physical lineup to a virtual queue does require some adapting. It's great to hear that customers are appreciating the convenience of being able to shop while they wait.

Hiulnar N.

English and German tutor, part-time

Small-Business (50 or fewer emp.)

2/25/2024

"Very convenient for customers waiting in the line for services. You can time signing in beforehand."

4.5/5

What do you like best about WaitWell?

It's very easy to use and saves time both for customers and clerks Review collected by and hosted on G2.com.

What do you dislike about WaitWell?

When you delete the name by accident you can't get it back in the queue Review collected by and hosted on G2.com.

Response from Shannon Vander Meulen of WaitWell

edit

Thank you, Huilnar, for your review of WaitWell. We are so glad to hear that you find WaitWell easy to use. Please reach out to your account manager - we can show you very easily how to find a closed ticket in the ticket log and add it back to the queue - it's quite simple and can be done in just a few clicks.

Laura R.

Small-Business (50 or fewer emp.)

2/15/2024

"Wait well experience"

5/5

What do you like best about WaitWell?

Wait well is so easy to use. I like that it shows what services clients are here for so the appropriate person can call them up. Review collected by and hosted on G2.com.

What do you dislike about WaitWell?

Not being about to narrow the services down father Review collected by and hosted on G2.com.

Response from Shannon Vander Meulen of WaitWell

edit

Hello Laura. Thanks for your positive review of WaitWell. We can certainly help you to narrow down the services further. Just ask your admin to reach out the assigned account manager and they can walk you through how to add more service types, queues or categories.

Verified User in Higher Education

Enterprise (> 1000 emp.)

2/26/2024

"User Friendly Interface"

5/5

What do you like best about WaitWell?

I appreciate how user-friendly WaitWell is. It's incredibly intuitive and transitioning from our previous system was smooth. The reports offer valuable insights, which I find particularly beneficial. Additionally, the single sign-on feature is a great convenience. Review collected by and hosted on G2.com.

What do you dislike about WaitWell?

One aspect of WaitWell that could be improved is the auto-closure feature of the queue. Review collected by and hosted on G2.com.

Response from Shannon Vander Meulen of WaitWell

edit

Thank you for your feedback about WaitWell. It's great to hear that you find it intuitive and that the transition from your previous queue management system was smooth. If you haven't already, please be sure to let your account manager know that the auto-closure feature of the queue isn't working optimally. Sometimes it's a bit of an experiment to find the best approach for each service location as there are a couple of different approaches we can use when looking to auto-close a queue to ensure all customers in line can be served before closing time.

Nhat D.

Network Administrator

Enterprise (> 1000 emp.)

1/24/2024

"User friendly Waitwell"

5/5

What do you like best about WaitWell?

We were in the market for a remote virtual queue and Waitwell solved the problem for us. The interface is userfriendly and the features are ever growing. The vendor themselves are hard at work integrating our advice into the next versions and support from them has been amazing. Review collected by and hosted on G2.com.

What do you dislike about WaitWell?

Product is simple and amazing. We appreciate their work. Review collected by and hosted on G2.com.

Response from Shannon Vander Meulen of WaitWell

edit

Thank you for taking the time to share your feedback, Nhat! We are so glad that WaitWell is helping to streamline how students on your campus access student services.

Theresa T.

Small-Business (50 or fewer emp.)

1/24/2024

"WaitWell is amazing!"

5/5

What do you like best about WaitWell?

The folks at WaitWell are extremely attentive and respond quickly to any issue or suggestion. Review collected by and hosted on G2.com.

What do you dislike about WaitWell?

Sometimes when we're extremely busy, we get SMS errors. Review collected by and hosted on G2.com.

Response from Shannon Vander Meulen of WaitWell

edit

Thanks for the feedback. We are so glad to hear that WaitWell is helping to keep your queues organized. Making it easier for students to access services on campus (or virtually) is our mission. We really appreciate you choosing WaitWell.

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

2/20/2024

"Excellent Platform"

5/5

What do you like best about WaitWell?

WaitWell solved so many issues with our check in process during Covid. When I tried to stop using it, our staff insisted on keeping this process in place. It has been great! Review collected by and hosted on G2.com.

What do you dislike about WaitWell?

Our patients were able to register from home and that caused a temporary problem that WaitWell quickly helped us solve. Review collected by and hosted on G2.com.

Response from Shannon Vander Meulen of WaitWell

edit

Thanks for your kind words about WaitWell. We really appreciate and value the early customers who came to us during COVID and we are so happy that WaitWell continues to add value for your clinic. I believe we developed the Passcode feature for you to solve the problem you had with patients checking in from home when you wanted them to be onsite before they could check in. Thanks for your ongoing support of WaitWell.

Kimberly B.

Relief Veterinarian

Small-Business (50 or fewer emp.)

1/24/2024

"Has been good so far some trouble with wait times"

4.5/5

What do you like best about WaitWell?

Helps us to manage our clients for online queue Review collected by and hosted on G2.com.

What do you dislike about WaitWell?

People sometimes seem to have a hard time with the technology despite its simplicity Review collected by and hosted on G2.com.

Response from Shannon Vander Meulen of WaitWell

edit

Hello Kimberly. Thanks so much for taking the time to leave WaitWell a review on G2. We are so happy that WaitWell has helped you to manage your clients wait times. The wait time algorithm does become more accurate with time. Be sure to bring it up with your dedicated account manager, though. Dave will have some creative solutions for communicating wait times to customers.

Verified User in Higher Education

Enterprise (> 1000 emp.)

2/26/2024

"Waitwell is great for organization and controlling queues of people"

5/5

What do you like best about WaitWell?

the queue system is great. Helps organize during busy times Review collected by and hosted on G2.com.

What do you dislike about WaitWell?

it's a bit confusing for me when making appointments and assigning to other people. Review collected by and hosted on G2.com.

Response from Shannon Vander Meulen of WaitWell

edit

Thanks for taking the time to leave a review. We are so glad to hear that WaitWell is helping to keep your service location organized during peak times. This is exactly the problem WaitWell was created to solve. Please feel free to reach out to your dedicated account manager if you need a bit more training on how to make appointments and set up availability for multiple service providers.