--- title: WaitWell Reviews meta\_title: 'WaitWell Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 101 reviews by the users' company size, role or industry to find out how WaitWell works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 101 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Office Management Software url: https://www.g2.com/categories/office-management-software --- ### WaitWell Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find WaitWell to be **highly intuitive and easy to navigate** , enhancing engagement and self-learning for staff. [(33 mentions)](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1924338&qs=pros-and-cons#reviews) Users commend the **fantastic customer support** of WaitWell, noting quick responses and effective assistance when needed. [(18 mentions)](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1922931&qs=pros-and-cons#reviews) Users find WaitWell to be **very user-friendly** , enabling efficient service for guests and staff alike. [(17 mentions)](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1924101&qs=pros-and-cons#reviews) Users find WaitWell's **easy setup** process efficient, enabling quick adoption and effective daily use. [(16 mentions)](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1922437&qs=pros-and-cons#reviews) Users appreciate the **exceptional queue management** of WaitWell, significantly reducing wait times and enhancing customer satisfaction. [(12 mentions)](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1923217&qs=pros-and-cons#reviews) Users have expressed concerns about **data inaccuracy** , particularly with tracking and reporting service interactions effectively. [(5 mentions)](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1922610&qs=pros-and-cons#reviews) Users express frustration over **limited report customization** in WaitWell, hindering tailored assessments for diverse service points. [(5 mentions)](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1923825&qs=pros-and-cons#reviews) Users note **missing features** that complicate managing queues and events, leading to a need for a more streamlined process. [(5 mentions)](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1923898&qs=pros-and-cons#reviews) Users find the **customization difficulty** in WaitWell limits their ability to tailor reports and settings effectively. [(4 mentions)](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1922656&qs=pros-and-cons#reviews) Users find **difficult navigation** challenging, especially older individuals struggling with technology and queue management. [(3 mentions)](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=2035809&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of WaitWell ##### 1. Ease of Use Users find WaitWell to be **highly intuitive and easy to navigate** , enhancing engagement and self-learning for staff. [ See 33 mentions ](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1924338&qs=pros-and-cons#reviews) See Related User Reviews YW Yash W. Mid-Market (51-1000 emp.) 5.0/5 "WaitWell - Scheduling Platform" What do you like about WaitWell? The reporting features, custom dashboard, and ability to quickly adapt to our native requirements was impressive. Ability to make custom messages, an MC Matthew C. Mid-Market (51-1000 emp.) 5.0/5 "Feature Rich, Affordable Solution to QMS" What do you like about WaitWell? Since my last review they have added more features such as consolidated messaging center as well as AI integration into their reporting portal. Both ##### 2. Customer Support Users commend the **fantastic customer support** of WaitWell, noting quick responses and effective assistance when needed. [ See 18 mentions ](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1922931&qs=pros-and-cons#reviews) See Related User Reviews YW Yash W. Mid-Market (51-1000 emp.) 5.0/5 "WaitWell - Scheduling Platform" What do you like about WaitWell? The reporting features, custom dashboard, and ability to quickly adapt to our native requirements was impressive. Ability to make custom messages, an MC Matthew C. Mid-Market (51-1000 emp.) 5.0/5 "Feature Rich, Affordable Solution to QMS" What do you like about WaitWell? Since my last review they have added more features such as consolidated messaging center as well as AI integration into their reporting portal. Both ##### 3. User-Friendly Users find WaitWell to be **very user-friendly** , enabling efficient service for guests and staff alike. [ See 17 mentions ](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1924101&qs=pros-and-cons#reviews) See Related User Reviews YW Yash W. Mid-Market (51-1000 emp.) 5.0/5 "WaitWell - Scheduling Platform" What do you like about WaitWell? The reporting features, custom dashboard, and ability to quickly adapt to our native requirements was impressive. Ability to make custom messages, an ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Efficient and User Friendly Line Management System!" What do you like about WaitWell? WaitWell is very user friendly for all those that utilize the system. Whether it be a guest checking in at the kiosk, guest joining the line remotely ##### 4. Easy Setup Users find WaitWell's **easy setup** process efficient, enabling quick adoption and effective daily use. [ See 16 mentions ](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1922437&qs=pros-and-cons#reviews) See Related User Reviews YW Yash W. Mid-Market (51-1000 emp.) 5.0/5 "WaitWell - Scheduling Platform" What do you like about WaitWell? The reporting features, custom dashboard, and ability to quickly adapt to our native requirements was impressive. Ability to make custom messages, an MC Matthew C. Mid-Market (51-1000 emp.) 5.0/5 "Feature Rich, Affordable Solution to QMS" What do you like about WaitWell? Since my last review they have added more features such as consolidated messaging center as well as AI integration into their reporting portal. Both ##### 5. Positive Experiences Users appreciate the **exceptional queue management** of WaitWell, significantly reducing wait times and enhancing customer satisfaction. [ See 12 mentions ](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1923217&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Efficient and User Friendly Line Management System!" What do you like about WaitWell? WaitWell is very user friendly for all those that utilize the system. Whether it be a guest checking in at the kiosk, guest joining the line remotely ![Kyle T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kyle T.") KT Kyle T. 4.0/5 "Enhances Student Queue Management with Strong Integration" What do you like about WaitWell? I find the ability to send SMS messages to students with WaitWell incredibly valuable as it greatly enhances our capability to troubleshoot technical ### 5 Cons or Disadvantages of WaitWell ##### 1. Data Inaccuracy Users have expressed concerns about **data inaccuracy** , particularly with tracking and reporting service interactions effectively. [ See 5 mentions ](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1922610&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 4.0/5 "Convenient Real-Time Tracking for Students" What do you dislike about WaitWell? Currently, we can only track when a specific area closes a ticket. It would be beneficial if all service areas that assisted a student could receive c ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Bridges the Distance with Seamless Zoom Appointments" What do you dislike about WaitWell? Staff can’t see the number of students they’ve handled. ##### 2. Limited Customization Users express frustration over **limited report customization** in WaitWell, hindering tailored assessments for diverse service points. [ See 5 mentions ](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1923825&qs=pros-and-cons#reviews) See Related User Reviews ![Kyle T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kyle T.") KT Kyle T. 4.0/5 "Enhances Student Queue Management with Strong Integration" What do you dislike about WaitWell? I dislike the limited report customization in WaitWell, which restricts my ability to tailor reports according to the different evaluation criteria re ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 4.0/5 "Convenient Real-Time Tracking for Students" What do you dislike about WaitWell? Currently, we can only track when a specific area closes a ticket. It would be beneficial if all service areas that assisted a student could receive c ##### 3. Missing Features Users note **missing features** that complicate managing queues and events, leading to a need for a more streamlined process. [ See 5 mentions ](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1923898&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Seamless Salesforce Integration, But Needs Category Options" What do you dislike about WaitWell? That it is not able to create categories and subcategories in sales force. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.5/5 "My Two Weeks Into WaitWell" What do you dislike about WaitWell? The applications needs some improvment in some ways. When configuring a holiday, it requireds to go through each queue to sert it up and believe it is ##### 4. Customization Difficulty Users find the **customization difficulty** in WaitWell limits their ability to tailor reports and settings effectively. [ See 4 mentions ](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=1922656&qs=pros-and-cons#reviews) See Related User Reviews ![Kyle T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kyle T.") KT Kyle T. 4.0/5 "Enhances Student Queue Management with Strong Integration" What do you dislike about WaitWell? I dislike the limited report customization in WaitWell, which restricts my ability to tailor reports according to the different evaluation criteria re ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "WaitWell for Telehealth Practice" What do you dislike about WaitWell? Minor limitations for customizing different clinical locations. ##### 5. Difficult Navigation Users find **difficult navigation** challenging, especially older individuals struggling with technology and queue management. [ See 3 mentions ](https://www.g2.com/products/waitwell/reviews?filters%5Bsentiment_snippet%5D=2035809&qs=pros-and-cons#reviews) See Related User Reviews DD Doug D. Mid-Market (51-1000 emp.) 4.5/5 "great customer queuing and appointment software" What do you dislike about WaitWell? Old people unfamiliar with technology have trouble with new things, one customer complained about the "woke" queuing ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Flexible Service Options and Direct Messaging Make Student Management Easy" What do you dislike about WaitWell? It can visually be hard to keep up with the different queues when they're all in one single line. ![Hiulnar N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hiulnar N.") HN Hiulnar N. English and German tutor, part-time Small-Business (50 or fewer emp.) 2/25/2024 "Very convenient for customers waiting in the line for services. You can time signing in beforehand." 4.5/5 What do you like best about WaitWell? It's very easy to use and saves time both for customers and clerks Review collected by and hosted on G2.com. What do you dislike about WaitWell? When you delete the name by accident you can't get it back in the queue Review collected by and hosted on G2.com. What problems is WaitWell solving and how is that benefiting you? It helps see the service needed in advance. Review collected by and hosted on G2.com. Show More Response from Shannon Vander Meulen of WaitWell [Editedit](https://www.g2.com/survey_responses/waitwell-review-9338091/official_response/edit) Thank you, Huilnar, for your review of WaitWell. We are so glad to hear that you find WaitWell easy to use. Please reach out to your account manager - we can show you very easily how to find a closed ticket in the ticket log and add it back to the queue - it's quite simple and can be done in just a few clicks. Current UserValidated ReviewerIncentivizedSource: Seller invite LR Laura R. Small-Business (50 or fewer emp.) 2/15/2024 "Wait well experience" 5/5 What do you like best about WaitWell? Wait well is so easy to use. I like that it shows what services clients are here for so the appropriate person can call them up. Review collected by and hosted on G2.com. What do you dislike about WaitWell? Not being about to narrow the services down father Review collected by and hosted on G2.com. What problems is WaitWell solving and how is that benefiting you? Long line ups. Review collected by and hosted on G2.com. Show More Response from Shannon Vander Meulen of WaitWell [Editedit](https://www.g2.com/survey_responses/waitwell-review-9242698/official_response/edit) Hello Laura. Thanks for your positive review of WaitWell. We can certainly help you to narrow down the services further. Just ask your admin to reach out the assigned account manager and they can walk you through how to add more service types, queues or categories. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") UH Verified User in Higher Education Enterprise (\> 1000 emp.) 2/26/2024 "User Friendly Interface" 5/5 What do you like best about WaitWell? I appreciate how user-friendly WaitWell is. It's incredibly intuitive and transitioning from our previous system was smooth. The reports offer valuable insights, which I find particularly beneficial. Additionally, the single sign-on feature is a great convenience. Review collected by and hosted on G2.com. What do you dislike about WaitWell? One aspect of WaitWell that could be improved is the auto-closure feature of the queue. Review collected by and hosted on G2.com. What problems is WaitWell solving and how is that benefiting you? Waitwell has helped with our queue management and online appointment scheduling. Review collected by and hosted on G2.com. Show More Response from Shannon Vander Meulen of WaitWell [Editedit](https://www.g2.com/survey_responses/waitwell-review-9341606/official_response/edit) Thank you for your feedback about WaitWell. It's great to hear that you find it intuitive and that the transition from your previous queue management system was smooth. If you haven't already, please be sure to let your account manager know that the auto-closure feature of the queue isn't working optimally. Sometimes it's a bit of an experiment to find the best approach for each service location as there are a couple of different approaches we can use when looking to auto-close a queue to ensure all customers in line can be served before closing time. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Nhat D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nhat D.") ND Nhat D. Network Administrator Enterprise (\> 1000 emp.) 1/24/2024 "User friendly Waitwell" 5/5 What do you like best about WaitWell? We were in the market for a remote virtual queue and Waitwell solved the problem for us. The interface is userfriendly and the features are ever growing. The vendor themselves are hard at work integrating our advice into the next versions and support from them has been amazing. Review collected by and hosted on G2.com. What do you dislike about WaitWell? Product is simple and amazing. We appreciate their work. Review collected by and hosted on G2.com. What problems is WaitWell solving and how is that benefiting you? Waitwell allows students to get in queue from anywhere which saves them time and allows us to understand processes and bottlenecks. Review collected by and hosted on G2.com. Show More Response from Shannon Vander Meulen of WaitWell [Editedit](https://www.g2.com/survey_responses/waitwell-review-9151301/official_response/edit) Thank you for taking the time to share your feedback, Nhat! We are so glad that WaitWell is helping to streamline how students on your campus access student services. Validated ReviewerIncentivizedSource: Seller invite TT Theresa T. Small-Business (50 or fewer emp.) 1/24/2024 "WaitWell is amazing!" 5/5 What do you like best about WaitWell? The folks at WaitWell are extremely attentive and respond quickly to any issue or suggestion. Review collected by and hosted on G2.com. What do you dislike about WaitWell? Sometimes when we're extremely busy, we get SMS errors. Review collected by and hosted on G2.com. What problems is WaitWell solving and how is that benefiting you? It keeps our students in their appropriate "lines" and makes it very easy to manage. Review collected by and hosted on G2.com. Show More Response from Shannon Vander Meulen of WaitWell [Editedit](https://www.g2.com/survey_responses/waitwell-review-9150516/official_response/edit) Thanks for the feedback. We are so glad to hear that WaitWell is helping to keep your queues organized. Making it easier for students to access services on campus (or virtually) is our mission. We really appreciate you choosing WaitWell. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 2/20/2024 "Excellent Platform" 5/5 What do you like best about WaitWell? WaitWell solved so many issues with our check in process during Covid. When I tried to stop using it, our staff insisted on keeping this process in place. It has been great! Review collected by and hosted on G2.com. What do you dislike about WaitWell? Our patients were able to register from home and that caused a temporary problem that WaitWell quickly helped us solve. Review collected by and hosted on G2.com. What problems is WaitWell solving and how is that benefiting you? Organized and remote check in process. Review collected by and hosted on G2.com. Show More Response from Shannon Vander Meulen of WaitWell [Editedit](https://www.g2.com/survey_responses/waitwell-review-9307339/official_response/edit) Thanks for your kind words about WaitWell. We really appreciate and value the early customers who came to us during COVID and we are so happy that WaitWell continues to add value for your clinic. I believe we developed the Passcode feature for you to solve the problem you had with patients checking in from home when you wanted them to be onsite before they could check in. Thanks for your ongoing support of WaitWell. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Kimberly B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kimberly B.") KB Kimberly B. Relief Veterinarian Small-Business (50 or fewer emp.) 1/24/2024 "Has been good so far some trouble with wait times" 4.5/5 What do you like best about WaitWell? Helps us to manage our clients for online queue Review collected by and hosted on G2.com. What do you dislike about WaitWell? People sometimes seem to have a hard time with the technology despite its simplicity Review collected by and hosted on G2.com. What problems is WaitWell solving and how is that benefiting you? Getting our clients in-line Review collected by and hosted on G2.com. Show More Response from Shannon Vander Meulen of WaitWell [Editedit](https://www.g2.com/survey_responses/waitwell-review-9150744/official_response/edit) Hello Kimberly. Thanks so much for taking the time to leave WaitWell a review on G2. We are so happy that WaitWell has helped you to manage your clients wait times. The wait time algorithm does become more accurate with time. Be sure to bring it up with your dedicated account manager, though. Dave will have some creative solutions for communicating wait times to customers. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") UH Verified User in Higher Education Enterprise (\> 1000 emp.) 2/26/2024 "Waitwell is great for organization and controlling queues of people" 5/5 What do you like best about WaitWell? the queue system is great. Helps organize during busy times Review collected by and hosted on G2.com. What do you dislike about WaitWell? it's a bit confusing for me when making appointments and assigning to other people. Review collected by and hosted on G2.com. What problems is WaitWell solving and how is that benefiting you? during our peak periods, it helps with determining when someone arrived and keeps track Review collected by and hosted on G2.com. Show More Response from Shannon Vander Meulen of WaitWell [Editedit](https://www.g2.com/survey_responses/waitwell-review-9342322/official_response/edit) Thanks for taking the time to leave a review. We are so glad to hear that WaitWell is helping to keep your service location organized during peak times. This is exactly the problem WaitWell was created to solve. Please feel free to reach out to your dedicated account manager if you need a bit more training on how to make appointments and set up availability for multiple service providers. Current UserValidated ReviewerIncentivizedSource: Seller invite JS Jinhee S. Small-Business (50 or fewer emp.) 2/23/2024 "Love it to use" 5/5 What do you like best about WaitWell? I can expect what they are looking for the service Review collected by and hosted on G2.com. What do you dislike about WaitWell? Hard to tell what they need to prepare before hands Review collected by and hosted on G2.com. What problems is WaitWell solving and how is that benefiting you? Problem is hard to pronounce the names so they are confused to hear their names Review collected by and hosted on G2.com. Show More Response from Shannon Vander Meulen of WaitWell [Editedit](https://www.g2.com/survey_responses/waitwell-review-9334645/official_response/edit) Hello JinHee. Thanks for your kind words about WaitWell. Your comment about appreciating that you know what service a customer wants before you call them to the counter is so important because we hear it from agents all the time. It really helps to ensure customers are being taken care of by the agent best suited to help them, which really helps to reduce both service times and wait times. Validated ReviewerSource: Organic ![Verified User in Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consulting") UC Verified User in Consulting Small-Business (50 or fewer emp.) 11/27/2023 "This tech is long overdue!" 5/5 What do you like best about WaitWell? After trying out this platform at a neighborhood business, I found myself thinking, 'Where has this been all my life?!' It turned a potentially difficult experience with lengthy queues into an incredibly positive one. What made it even more impressive was the system's ability to understand my specific needs and automatically connect me with the right expert. This efficiency saved me from the usual hassle of being transferred multiple times to find the appropriate support. Review collected by and hosted on G2.com. What do you dislike about WaitWell? From my perspective, there are no downsides. I'm eagerly anticipating their next innovations to further simplify our lives. Review collected by and hosted on G2.com. What problems is WaitWell solving and how is that benefiting you? Time is invaluable, and this system has effectively given me those precious minutes back. Review collected by and hosted on G2.com. Show More Response from Shannon Vander Meulen of WaitWell [Editedit](https://www.g2.com/survey_responses/waitwell-review-8931101/official_response/edit) Thanks so much for taking the time to share your experience with using WaitWell. We look forward to expanding into more locations so we can take the pain out of waiting for more people. We have recently unveiled our third virtual meeting integration as well, so we are working on providing more people with the option to complete services they normally do in-person with a virtual meeting instead. Here's an article that provides an overview of the new Teams integration. 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