Voiceflow Reviews & Product Details

Very easy to make conversational flows and advanced automations Review collected by and hosted on G2.com.

While using it in production can be costly, especially compared to some of the more affordable LLM models available, it would be helpful if there were an option to use your own API keys, such as those from OpenAI. Review collected by and hosted on G2.com.

I started using Voiceflow for my company following a recommendation from an agency partner. It’s a well-designed platform suitable for different types of users: it provides user-friendly and intuitive features for non-technical users while also enabling tech users to build more sophisticated experiences. The platform allows for building multiple conversational flows in flexible ways, encouraging users to fully explore their creativity. Their documentation is comprehensive and easy to follow, and they offer numerous webinars that help you make the most of the platform’s potential. Review collected by and hosted on G2.com.

The analytics feature is still limited, so if you need more detailed insights about your agents, you’ll need to use a BI tool. Review collected by and hosted on G2.com.

Easy to use and powerful enough to meet our needs. Review collected by and hosted on G2.com.

Support is slow to respond. Some of the documentation is unclear or out of date. Review collected by and hosted on G2.com.

Ease of use, friendly user face, many people using it and the voiceflow community makes it extremely easy to get support when stuck on something. I personally use it everyday and i've built tons of agents already, and would honestly recommend it to everybody. To implement all it takes is just a piece of code from settings and done. Review collected by and hosted on G2.com.

The lack of options when it comes to designing the interface and the front end of the agent. Review collected by and hosted on G2.com.

Voiceflow made our work significantly easier by eliminating the complexity of deploying a RAG, LLM, or agent. With their intuitive API, we could focus entirely on chatbot design and prompt engineering. The latter turned out to be the most demanding aspect, requiring a solid feedback loop with human and automated testing to measure accuracy, relevance, and usefulness. However, what truly stood out was their exceptional support. With bi-weekly follow-ups and their live support on Slack, the Voiceflow team was incredibly responsive and attentive, making the entire experience even smoother and more efficient. Review collected by and hosted on G2.com.

The most challenging and time-consuming part was the prompt engineering. While it ultimately enhanced our expertise, it demanded careful, repeated testing and adjustments to achieve the desired performance. Review collected by and hosted on G2.com.

The flexibility to create complex AI integrations as a developer Review collected by and hosted on G2.com.

No dislikes. So far, these guys are great Review collected by and hosted on G2.com.

Good platform if you have less than 5000 chats per month, otherwise extremely expensive Review collected by and hosted on G2.com.

Pricing. Now it is suited only for small volume or b2b with high ticket tags. For regular b2c, it is not a good solution. Review collected by and hosted on G2.com.

I appreciate how easy it is to use; its simplicity is something I really enjoy. Review collected by and hosted on G2.com.

I have previously asked about a feature that would automatically update a website's sitemap whenever new links are added. Unfortunately, despite emailing several times, I never received a response, which I find disappointing. Review collected by and hosted on G2.com.

Like my title says, I only need one word: awesome. Why?

Awesome software: you are able to create almost anything related to AI agents. If you are a beginner, it's very easy to start, and when you grow, you learn that there are more advanced features to take everything to the next level.

Awesome staff: I already had a few calls with different staff members. They encourage you to tell your experiences and add features to the software.

Awesome community: their Discord community is top-tier. You can get answers to all your questions. Review collected by and hosted on G2.com.

I don't have any major dislike, but if I have to name one, the pro plan has a limit of 20 agents. When you want to be able to create more agents, you need to buy the team plan. Not everyone needs more team members. I suggest adding an option to select your own maximum amount of agents and adjust the price accordingly. Review collected by and hosted on G2.com.

Among many things I like about Voiceflow, flexibility is my top pick.

The ability to craft highly customized and bespoke AI solutions is outstanding. You have different ways to add your data to the knowledge base, different ways to consume it, primitives to build any type of integration, and more. The possibilities are endless

Another. one is how easy it is for non-technical builders to develop advanced agents

Overall, a great platform Review collected by and hosted on G2.com.

The lack of a native integration with popular social channels like WhatsApp might be the single downside I can think of Review collected by and hosted on G2.com.