Voiceflow Reviews & Product Details

very intuitive dashboard and its easy to learn and fast to build a product Review collected by and hosted on G2.com.

I would like more help and tutorials for beginners, also in the beginning and sometimes now too I get stuck in technical stuff because I’m not so technical I don’t have coding experience so that would be really helpful Review collected by and hosted on G2.com.

Voiceflow is a strong platform for designing and building AI assistants without heavy engineering effort. The interface is intuitive, making it easy to map out conversational flows and quickly test ideas. It’s especially useful for teams who need to collaborate, prototype, and iterate fast. Using the canvas simultaneously is a big plus. Review collected by and hosted on G2.com.

How credits are used is hard to untangle and somewhat intransparent. Review collected by and hosted on G2.com.

Voiceflow is a great platform that allows us at Cisco to be more innovative and creative at a time when AI and other automation becoming table stakes.

We see the "Low-Code, No-code" chatbot development platform as a key differentitor in the indeation of new solutions for Cisco operations and internal workflows. The solution was brought in to support for non-technical, business users while being able to address the need for full-stack development engineers and developers. The ability to use Voiceflow for prototyping and POCs within the business provide the insight to test user stories and conversational workflow designs to guarantee a positive user experience.

We also see Voiceflow as a educational platform to support conversational design training and development for those seeking to upskill their skillsets with AI developmnent capabilties. Review collected by and hosted on G2.com.

At this moment, we do not see any downside with Voiceflow based on the way they offer their solution. An area that is a challenge is the ongoing updates and new capabilities they introduce. It can be difficult to determine how to apply the new features to existing apps or how to leverage the new features in the development of a new solutions...no fault of their own. This is a challenge for any business enabling AI solutions. Review collected by and hosted on G2.com.

Very easy to use drag and drop features. Review collected by and hosted on G2.com.

The AI flows sometimes picks up from previous blocks unintentionally and repeats itself Review collected by and hosted on G2.com.

Voiceflow has completely transformed the way we design conversational AI experiences. The platform is very intuitive, powerful, and flexible, making it easy to build and iterate on voice and chatbots without needing deep technical expertise.

What truly sets Voiceflow apart is its outstanding customer support. Their team is always responsive, knowledgeable, and genuinely invested in helping users succeed. It feels like a premium support experience—rare to find in this space! Review collected by and hosted on G2.com.

There’s not much to dislike! If anything, I would like to see more advanced integrations, with Amazon Connect and automation features to expand the platform’s capabilities. But overall, Voiceflow is an excellent tool that continues to improve. Review collected by and hosted on G2.com.

The simplicity of the UI. How many updates there are. Review collected by and hosted on G2.com.

No dark mode option. Can sometimes be a little glitchy Review collected by and hosted on G2.com.

Best feature of Voiceflow is ease of use and drag and drop interface. Thoughtfully built controls, geared towards conversation design and an integrated platform which brings all aspects of conversation design, namely, design, prototype, analysis and sharing, together makes it one of the most complete conversation design tools as well. Additionally, the enthusiastic Voiceflow team which not only regularly rolls out new features which are demanded by designers but provide support both in terms of documentation as well as issue fixing is one of the key aspects why Voiceflow is well liked in the designer community. Voiceflow provides a 'Single source of truth' for conversation design. Review collected by and hosted on G2.com.

One aspect which bugs me is that extracting the designs from Voiceflow as images or pdf is not very intuitive. Review collected by and hosted on G2.com.

What I like most is that the platform is very intuitive and while there is a learning curve, once you get the hang of it, you are empowered to create some really powerful applications. The support when you get stuck is great and there are plenty of resources which makes it easy to help yourself. Review collected by and hosted on G2.com.

Voiceflow is a maturing platform, which has its pros and cons. The pros is that the team is shipping new features at a rapid pace, but the downside of that there can sometimes be some unusual bugs which creep in, and on a number of occasions functionality you have built is no longer supported meaning some time is required to rebuild with the newer functionality. Review collected by and hosted on G2.com.

It’s easy to learn and understand . The overlay is very self explaining . Review collected by and hosted on G2.com.

The debug function has to be improved and optimised with a better problem solving overlay and explanation Review collected by and hosted on G2.com.

Voiceflow has been a fantastic partner in improving our customer experience, thanks to their collaborative approach and commitment to meeting our needs. Unlike many chatbot vendors who prioritise selling professional services, Voiceflow empowers us to build internal expertise. This approach ensures we can independently develop new features and make ongoing improvements, giving us more control over our conversational experiences.

Their ability to act on feedback is outstanding. Voiceflow doesn’t just listen—they take action, regularly releasing updates and features that address our concerns and needs. Over the past year, they’ve introduced so many great enhancements that it’s sometimes a challenge to keep up with all the new tools we’re eager to integrate into our customer workflows.

The support Voiceflow provides is exceptional. They maintain a dedicated Discord channel for us where account managers and technical engineers quickly resolve any issues we encounter. Senior leadership is also actively involved, offering transparency into roadmaps and product design decisions, which is always appreciated. Their focus on collaboration and innovation makes them a true partner, not just a vendor. Review collected by and hosted on G2.com.

Development of the platform is very fast, this sometimes result in bug and rework needed on client end to incorporate new features. Review collected by and hosted on G2.com.