Voiceflow Reviews & Product Details

I love using Voiceflow for its ease and efficiency in setting up various tasks and projects. It is incredibly straightforward to use, making it simple to spin up new agents quickly, each with its custom knowledge base, in just about five minutes. The process of integrating with platforms such as Twilio, Zendesk, Snowflake, BigQuery, Salesforce, and HubSpot is seamlessly executed and works exceptionally well. The interface is another standout aspect, with a very nice UI that includes engaging features like buttons and carousels, enhancing user interaction. I also find the customizable actions to be extremely useful, allowing for tailored solutions. The overall control I get from Voiceflow surpasses other platforms I've considered, like BotPress, which couldn't offer the same level of service. Finally, the primary reason I would consider repurchasing Voiceflow is due to its remarkable ease of use, contributing to a smooth and efficient workflow. Review collected by and hosted on G2.com.

I would like to see improvements in the custom UI. Review collected by and hosted on G2.com.

I really appreciate how Voiceflow is both extremely powerful and simple to use. The platform makes it easy to accomplish a wide array of tasks, such as integrating with various apps to create sophisticated AI-based chatbots. This level of functionality is not easily available on other platforms, making Voiceflow particularly useful for creating agentic AI chatbots with all the integrations I need. The platform's drag-and-drop form builder, which features ten different elements, greatly enhances my workflow. The integration capabilities are also impressive, including connections with tools like VAPI for voice components, Superbase for database storage, and Google's Calendar API for scheduling. Moreover, Voiceflow is a perfect solution for businesses looking to generate qualified leads without heavy sales team involvement, as it provides both voice and chat functionalities with similar logic and ease. The platform’s unique advantage is evident in its ability to deliver both powerful performance and an intuitive user experience. Review collected by and hosted on G2.com.

The pricing for Voiceflow seems high, particularly for beginners, at $60 per month. This entry point is perceived as steep, especially for initial work which relies heavily on free trials before securing paying customers. Implementing a lower initial tier price, around $20, would be beneficial to enable users to have a paid account and get all elements working. Review collected by and hosted on G2.com.

I have been using Voiceflow for over a year at an AI automation agency, and I find it to be incredibly beneficial for building custom AI solutions, especially chat agents for various sectors like car dealerships and financial advisors. I appreciate how easy it was to set up Voiceflow initially, which allowed me to quickly learn and start building AI agents. The native chat widgets and streaming functions significantly enhance user experience, making it easy to provide high-level service. I particularly like the 'agent step' feature and how Voiceflow manages the knowledge base and indexing into vectors. The visual appeal of their chat widgets and pop-ups is also noteworthy. Their platform makes it simple to build conversational flows and workflows with AI, offering robustness and a high degree of security in handling secret information. The customer support team is highly responsive, handling my multiple tickets with grace and effectiveness. Overall, Voiceflow has been instrumental in enabling my agency to provide enhanced AI solutions, and I have only positive things to say about it. Review collected by and hosted on G2.com.

I would appreciate better functions or tools for voice transcribing and voice connections, especially in non-English speaking countries like the Slovak Republic and Czech Republic. This improvement would allow me to build not only chat agents but also voice agents, significantly enhancing the capability and reach of my solutions. Review collected by and hosted on G2.com.

I discovered Voiceflow through LinkedIn and was immediately captivated. The software's ability to make tasks ultra-fast and ultra-powerful is impressive. Now, I can accomplish in a few clicks what used to take me days with traditional coding. I love how Voiceflow simplifies the development process, especially with its customizable features and API connections that allow for a multitude of activities. I am also impressed by the software's growing intuitiveness; although I initially encountered language-related difficulties, now that I understand the interfaces, everything is perfect and I am delighted. The speed of implementing a project, which once required hard work and frustration, is now incredible with Voiceflow. Ultimately, the fact that I can no longer do without Voiceflow highlights how essential this software has become for me. In summary, I recommend Voiceflow 100% for its efficiency, speed, and ease of use. Review collected by and hosted on G2.com.

At the beginning, I found the installation of Voiceflow difficult, mainly because of issues with Google's automatic translation which caused the software to crash. This was a major obstacle, as I spoke poor English and needed to translate a lot of content to understand how the tool worked. Additionally, there could be more training and practical advice to optimize its use and fully customize the projects. Review collected by and hosted on G2.com.

I like that Voiceflow significantly reduces the need for users to speak to a human by effectively troubleshooting and providing instant answers, which is particularly beneficial for our chatbot operations. I appreciate the button creation feature, as it prompts users through the experience and enhances their interaction with the chatbot, preventing them from dropping out or deciding to type messages to speak to a human. I also find the integration with Intercom beneficial; it smoothly turns requests to speak to a human into emails, maintaining seamless communication. Moreover, the pricing of Voiceflow is very solid and highly worth it, offering great value for our needs. Review collected by and hosted on G2.com.

I found the initial setup process to be slightly difficult. I would recommend that Voiceflow provide more templates to help users start off with a base instead of a blank slate. Review collected by and hosted on G2.com.

I am a User of several Sites where i run in to so many frustrated moments with Chat bots or sometimes even with Real agents, For which i wanted Our customers to not Feel the same way. Our customers are contacting us for finance related Inquiries. They are already in Debt and are in need of Help. We have launched the Chat Bot, AI Agent using Voice Flow.

the Developers have put a great work into it, using previously Collected data from Customer Satisfactions surveys, feedback on our websites, and on our calls, chats and emails. They created a Data base with all the answers that our cx were not able to get and loaded them in Voice Flow AI Agent, we did a Test and 95% of the questions we asked on the phone call or Chats / email were answered correctly with Correct article shared.

Since then we have this In place, our human interaction with our customers have decreased and that time is not being used on other areas of improvements we have in this small company. Our cx satisfactions also great. Review collected by and hosted on G2.com.

Sometimes our cx complain the latency issue, but it could be due to the location of the cx or latency of the internet. We have not seen any issue yet Review collected by and hosted on G2.com.

Voice flow is a leading platform for designing and prototyping and developing conversational AI which helps us to maximize our AI powered automation. it also has strong collaborative features with easy-to-use design that we can easily implement in our eco systems in out day to day lives with a refined customer support during the multiple use of the product. Review collected by and hosted on G2.com.

It is seriously costly and have lack of native live chat hand-off with limited languages, its voice needs some real-world practice which can help in ease of voiceover for logic blocks and optimizing large scale knowledge that still me require a technical understanding. Review collected by and hosted on G2.com.

Voiceflow is simply the best tool for agent building / conversational design and backed by the best team. It's a powerful platform, the team is insanely customer-focused, and they move quickly. Review collected by and hosted on G2.com.

The company moves faster than any other company I've worked with. When you're on the edge, sometimes things can break... and the team is world-class at responding. Review collected by and hosted on G2.com.

I find Voiceflow's user interface to be clear and easy to use, which makes creating AI bots a seamless experience. The availability of good educational material on YouTube is also a significant advantage, showing that Voiceflow cares about its users by providing accessible learning resources. Additionally, Voiceflow allows for the automation of processes and quicker responses, which enhances efficiency. A standout feature is the ability to create AI bots without requiring extensive coding knowledge, simplifying my workflow. The initial setup of Voiceflow was straightforward and hassle-free, further contributing to its ease of use. Review collected by and hosted on G2.com.

The AI tool within Voiceflow still needs improvement. Review collected by and hosted on G2.com.

I find Voiceflow particularly effective for segregating external traffic on my website. The platform has resolved a previously challenging issue with ease, which enhances my workflow significantly. As a non-tech user, I appreciate how easy the setup process was, making it accessible for individuals who may not have a technical background. I also find the text-to-speech (TTS) feature extremely useful because it allows for voice interactions rather than typing, which is beneficial for users who prefer verbal communication. Additionally, I enjoy the plug-and-play capability, which simplifies integrating and utilizing Voiceflow's features without extensive configuration. Review collected by and hosted on G2.com.

llm hallogenation Review collected by and hosted on G2.com.