Voiceflow Reviews & Product Details

I think it has more customization ability like we can add our own code and add a lot new features like forms, file uploads and many other custom things using there custom actions. Another thing that I love is there documentation because everything is well defined and we can get all the resources like example code structures and apis easily. Review collected by and hosted on G2.com.

First is it doesn't have a direct integration with social channels like WhatsApp & Instagram and second is there new credits charging system which gets quite confusing when calculating or predicting the amount credits used Review collected by and hosted on G2.com.

Voiceflow is incredibly valuable and easy to use. It provides alot of finctionality to accomodate for creating chatbots, and it solves the problem of answering calls and chat messages effectively. This functionality has greatly benefited me by allowing me to communicate with far more customers than I could before. Additionally, I appreciate the powerful feature of sub-workflows, which include the capability of automating the referral of customers to real human agents when necessary. This feature is incredibly useful as it enhances customer interaction processes. I also love the new integrations introduced this year, which have been a significant help in expanding the platform's capabilities. Moreover, the availability of comprehensive tutorials for most features on the platform and a great supportive community across multiple channels make learning and using Voiceflow much easier. The system's simplicity and robust community support are aspects that would likely bring me back to use Voiceflow repeatedly. Review collected by and hosted on G2.com.

I found the initial setup of Voiceflow to be a little difficult due to some steps that weren't immediately clear. While there is a helpful community on YouTube, I'd prefer more integrated guidance or support to ease the onboarding process. Additionally, I would appreciate if the integrations were easier to access and if more integrations were available. I believe this is one of the few areas where Voiceflow could improve, as they have made significant changes earlier this year. Review collected by and hosted on G2.com.

I have been using Voiceflow for two years mainly for creating chatbots for my clients. I discovered Voiceflow through LinkedIn and YouTube, and it appeared as a nice solution, which proved to be a good choice for me. I appreciate that Voiceflow is a low or no-code solution that allows me to focus more on the business aspects rather than worrying about technical issues. Setting up Voiceflow was very easy, and their great customer support is a real asset—they respond to queries in just a few minutes. Additionally, there’s a supportive Discord community with lots of information on using Voiceflow. The platform effectively addresses my business problems by offering tools that allow me to focus on my clients' needs, particularly the development of chatbots. I also find it beneficial that Voiceflow integrates well with my custom solutions, such as software built using Python and .NET platform, making it a great product for me. I value that Voiceflow is continuously improving its solutions, especially in chatbot development, which I consider the best on the market currently. Review collected by and hosted on G2.com.

I don't like the current quality of the voice solution in Voiceflow. It's not as good as other platforms like VAPI or Blend AI, which makes it less appealing to use. If the voice capabilities were on par with these alternatives, I would be more inclined to use it consistently. Currently, my focus remains on using Voiceflow predominantly for chatbots, as it excels in that area compared to its voice solution. Review collected by and hosted on G2.com.

What I appreciate most is how easy it is to use, along with the strong community support behind it. People are always willing to help each other out, which creates a welcoming atmosphere, especially within the Discord community. Review collected by and hosted on G2.com.

I find it a bit expensive, and extracting information from it isn't the easiest process. It would be much more convenient if you could connect it directly through something like an MCP and easily export all the chats, rather than having to deal with APIs and other complicated steps. Ideally, I wish I could link it to a platform like Airtable or something similar, so all the chats would automatically transfer and be ready to use elsewhere. As an agency, I can't give clients direct access to my account, but I would really appreciate a way to push the chats somewhere they can view them more easily, without having to set up complex automations, make scenarios, or use APIs and HTTP requests. Review collected by and hosted on G2.com.

I appreciate Voiceflow's very simple setup process, which was easy for me to manage even without much coding background. The straightforward concepts of Voiceflow allowed me to quickly understand and get started on creating agents. I enjoy the particularly inviting interface, which centralizes everything my team and I need, making our workflow smooth and efficient. I love that the interface is very user-friendly, simplifying the process of publishing agents without any issues. I find the agent step highly customizable yet beginner-friendly, which suits our team's varying skill levels and needs perfectly. The ability to integrate Voiceflow projects into larger projects with tools like Zapier, n8n, and ChatGPT significantly enhances our project capabilities and streamlines workflow. Additionally, the top-of-the-line chat agents that Voiceflow provides make it a product I would consider purchasing again. Review collected by and hosted on G2.com.

I believe the Voice AI component within Voiceflow needs improvement. Review collected by and hosted on G2.com.

I love how easy Voiceflow is to pick up and learn. After spending just two hours exploring it, I was able to understand the system and start building AI chatbots, which speaks volumes to its user-friendly design. Building chatbots with Voiceflow helps streamline vital business processes such as sales and customer service, making them flow more smoothly. I appreciate that it integrates pretty well with various tools within my tech stack, making things even more seamless. Voiceflow offers flexibility, allowing me to either build workflows in a flow style or program agents with self-contained instructional sets. I also find the evaluations feature invaluable, as it enables me to effectively monitor my AI components. Additionally, I primarily use a software called n8n, which is an orchestration platform that aids in building automations and integrating various tools, showing that Voiceflow works well within diverse software environments. Review collected by and hosted on G2.com.

I find the pricing of Voiceflow a bit high and would prefer if there was a less expensive tier or if the prices were slightly reduced. Additionally, I think the API and integration capabilities could be made easier for developers, especially when trying to integrate Voiceflow with platforms like n8n or other orchestration platforms. Review collected by and hosted on G2.com.

I prefer Voiceflow over any other no-code bot building platform. I run my entire AI integration agency solely with Voiceflow, supporting more than 10 clients. In my experience, Voiceflow provides some of the most advanced customization options available, such as functions, extensions, and custom CSS. These features allow you to create almost any behavior, functionality, or unique look for your AI assistant. The platform is also extremely reliable and stable in production, and it scales effortlessly to accommodate tens of thousands of users without any problems. Voiceflow also offers a wide range of APIs, so you can programmatically control nearly anything you require. For over five years, Voiceflow has remained a leading bot building platform, consistently staying ahead by regularly adding new features. Overall, I would recommend this platform to anyone serious about launching and growing a reliable, profitable AI business in the future. Review collected by and hosted on G2.com.

One drawback is that Voiceflow cannot be hosted locally or restricted to a specific region, such as the EU, which limits the ability to choose a particular hosting location. Another limitation is that you are unable to use your own API keys for the AI agent, as you must rely on the built-in AI credits provided. Furthermore, there are no integrated features for setting up guardrails or moderation to prevent harmful content from being processed by the LLM. When it comes to using extensions, there is also no way to cache them in the conversation history, so you are required to clear the conversation history or memory with each new browser session. Review collected by and hosted on G2.com.

Voiceflow has completely transformed how I design and deploy conversational AI for clients. The prototyping and templating features are real game changers — they make it incredibly fast to iterate, reuse, and scale projects.

The platform combines an intuitive visual builder with powerful integration capabilities (API, webhooks, custom extensions, SDK…), which lets me build everything from simple chatbots to complex multi-agent architectures.

The Voiceflow community on Discord is also amazing — active, supportive, and full of advanced builders who share resources and ideas. The product evolves fast, and the team genuinely listens to user feedback. Review collected by and hosted on G2.com.

A few months ago, I would have mentioned the difficulty of building multi-agent architectures and the lack of MCP integration. But that’s no longer the case — the platform has evolved impressively fast.

Today, Voiceflow offers everything I need for my workflow.

If I had to nitpick, I’d say that collaboration versioning and real-time debugging could still be refined for large projects, but overall, Voiceflow now has no real downside for my use case. Review collected by and hosted on G2.com.

I have been using Voiceflow for over five years and find the platform excellent for developing omnichannel AI agents, especially for chatbots, phone bots, and WhatsApp chatbots. I particularly appreciate the user guidance of Voiceflow, which I find to be the simplest I know, which is especially useful when creating phone bots and chatbots. The platform is very intuitive and easy to use, which I believe is one of its greatest strengths. I am impressed that Voiceflow always stays up to date and regularly releases new features, thereby continuously improving the application and maintaining high user-friendliness. One of the most useful features of Voiceflow is the ability to be used on different platforms, whether it be phone, chat, or as an API interface. Additionally, we often use Voiceflow in combination with 'Make', and the continuous expansion with new features is a key reason why I will continue to use Voiceflow. Review collected by and hosted on G2.com.

I find it unfortunate that it is actually not legally usable for Europe because they do not have server locations in the EU, even though Europe is one of the largest markets in the world and there is huge potential here. They should urgently do something about this so that users from the EU can also use it in compliance with the law. Review collected by and hosted on G2.com.

I find the connectivity options of Voiceflow very good, such as the integration with Leveln Labs. It offers connections that allow me to relatively easily embed Voiceflow into a website, which I find very positive. What I also find very good is that Voiceflow has a chatbot in the hotline that answers questions and, in combination with ChatGPT, has helped me understand the product better. Furthermore, the prompting in Voiceflow works fantastically well, which greatly helps me to accomplish my tasks effectively. These features support me in developing innovative telephone AIs that I create for my clients. Review collected by and hosted on G2.com.

I find it unfortunate that Voiceflow does not offer variables to integrate the chatbot on the homepage in a way other than just in the bottom right corner. Another issue is the lack of direct integration with Stripe, which would be highly interesting for billing via tokens, especially for customers who want to sell their expertise through chatbots. It would also be great if there were more integration options. Additionally, Voiceflow is not exactly cheap compared to the competition, although it is still within the affordable range. Review collected by and hosted on G2.com.