Voiceflow Reviews & Product Details

The drag and drop visual interface is the thing I like the most it makes building the complex conversational voice agents very fast and efficient. It has so many options for integrations with different tools for CRMS, e-commerce platforms and apps so that we can easily use it in existing systems. Review collected by and hosted on G2.com.

The documentation is not informative , we need to figure out a lot of things ourself before building Agents. And human in loop feature is not there which is very much required. Review collected by and hosted on G2.com.

What I love most about Voiceflow is how intuitive and flexible it is.

It allows me to design complex conversational experiences visually, while still having full control through logic, variables, APIs, and JavaScript blocks.

The interface is clean, easy to use, and makes it fast to build and iterate on chatbot projects for clients, even large ones.

It’s the perfect balance between simplicity and power, making it ideal for both beginners and professionals. And very easy to implement on a website. Review collected by and hosted on G2.com.

One thing that’s still missing is the ability to handle more advanced conversation management.

For example, we can’t yet attach or send files inside conversations, or transfer an ongoing chat to another user or agent directly within the interface.

Having a built-in system for team collaboration and conversation transfer would make it even more complete for professional use. Need still the use of meta intégration. Review collected by and hosted on G2.com.

What I appreciate most about Voiceflow is how intuitive and well-organized the platform feels. It streamlines the process of designing, testing, and deploying conversational AI projects, making even complex workflows manageable. The drag-and-drop interface, paired with the option for code integration, strikes an excellent balance between user-friendliness and technical capability. Setting up projects is straightforward, and the documentation along with the support resources are both clear and current. I also value the collaborative tools, which make it easy to work alongside non-technical colleagues and iterate efficiently. The extensive range of built-in features and integrations is impressive, enabling me to connect with APIs, databases, and other external services with very little hassle. Review collected by and hosted on G2.com.

While Voiceflow is highly user-friendly, there are still some advanced features that necessitate manual workarounds or the use of external integrations to achieve complete customization. Managing complex logic or larger projects can sometimes become challenging from a visual standpoint. Furthermore, although customer support is responsive, having more real-time assistance or more comprehensive technical documentation would be especially helpful for developers working on enterprise-level solutions. Despite these minor issues, they are outweighed by Voiceflow’s overall usability, flexibility, and reliable performance. Review collected by and hosted on G2.com.

What I like most about Voiceflow is how simple yet powerful it is to design conversational agents. The drag-and-drop interface makes even complex logic feel visual and easy to manage, and the ability to test flows instantly speeds up iteration. Also, Customer support is top-notch. Review collected by and hosted on G2.com.

The main challenge is with integrations and scalability. When flows get very large, the workspace can feel a bit cluttered, and debugging complex paths takes extra time. Review collected by and hosted on G2.com.

I use Voiceflow to design and prototype conversational AI chatbots and voice applications. Its visual drag-and-drop interface makes building, testing, and iterating conversational flows quick and straightforward. The platform supports team collaboration and API integrations, which boosts development efficiency. I really like its intuitive visual builder that makes designing complex conversational flows simple and easy to comprehend. Fast prototyping and real-time testing help me identify and resolve issues early in the development process. The visual builder allows me to clearly map out conversation logic, variables, and user paths, reducing confusion and errors. It integrates well with external APIs, webhooks, and custom scripts for dynamic responses. The initial setup was very easy and straightforward, with quick account creation and onboarding, allowing me to start building flows immediately. Review collected by and hosted on G2.com.

While Voiceflow is very powerful, a few areas could be improved. Some advanced features have a learning curve, especially for users new to conversational AI, and clearer in-app guidance would help. Some advanced features like API integrations, custom code steps, and variable management need clearer in-app guidance. New users may find it difficult to structure API requests and handle responses without examples. Review collected by and hosted on G2.com.

Very easy to create userflows. I like how building a voice agent I can use this for an upsell and a voice agent. The agent step is super powerful but you can also build deterministic flows if needed which is very handy. Review collected by and hosted on G2.com.

I wish I was allowed to add the footer text such as "Powered by Valchy.AI" as before this was an option but they removed it and now I can't add this which is a nice way to promote my agency with my client's traffic. Review collected by and hosted on G2.com.

Very easy and fast to design chat or voice bots without coding. Works on many platforms (chat, web, voice) using the same design. Has AI tools to understand questions and pull answers from your data. It lets teams work together easily and connect with other apps. Review collected by and hosted on G2.com.

Can get expensive as your usage or team grows. Voice replies can be slow sometimes. Limited built-in reports; hard to track detailed performance. Complex bots can still be tricky to set up. Review collected by and hosted on G2.com.

I appreciate Voiceflow for its user-friendly and easy-to-understand interface, which makes setup simple and navigation straightforward. This aspect is particularly beneficial in allowing me to integrate the service into my workflow efficiently. I also value its compatibility and integration capabilities with most apps, such as linking my application to ChatGPT and Twilio, which is vital for enhancing communication processes. These integrations expand the potential of using Voiceflow in various project scenarios. Thus, the combination of a user-friendly design and robust integration options makes Voiceflow a valuable tool in my software ecosystem. Review collected by and hosted on G2.com.

{"I find the customer support for Voiceflow lacking, as there was no helpful support available for issues I encountered.","I am frustrated that Voiceflow isn't as intelligent as I need, requiring me to define every single step in detail.","I rely on other tools like ChatGPT for problem-solving instead, which points to an inadequacy in Voiceflow's functionality."} Review collected by and hosted on G2.com.

I appreciate Voiceflow's capability to build diverse solutions, especially for voice integrations. The integration potential with solutions like Twilio, Flowbridge, and Airtable is truly remarkable, enabling seamless connectivity for phone call automation and customer service applications. This has been beneficial for expanding our service offerings beyond chatbots. I find the variety of ways to create through Voiceflow robust, allowing for creative and functional applications. Its ability to incorporate different services and enhance our solutions, such as customer service and sales, is invaluable for our agency's needs. The tool stands out as an excellent platform for constructing multiple types of solutions that are essential in our business operations. Review collected by and hosted on G2.com.

I find the learning curve with Voiceflow to be quite steep. While setting it up was initially easy, advancing beyond the basics requires technical skills, making it challenging for those without such a background. Additionally, getting adequate information can be difficult, highlighting a need for better customer service. Having someone reliable to contact for assistance would improve the experience significantly. Review collected by and hosted on G2.com.

I’ve built dozens chat/voice agents for clients worldwide, and nothing comes close to Voiceflow. it is perfect for all audiences, you can build a simple chatbot in minutes using the "agent step" or "talk/listen steps", BUT you can also go deep with custom JS functions and full API integrations when you need something advanced. What really stands out is the people behind it. The team actually listens, the updates come often, and the community is one of the few online groups that’s genuinely helpful. I started as a beginner just experimenting VoiceFlow, and now I’m building full AI solutions for mid-sized companies, to the point where I could quit my day job and focus completely on this, that wouldn’t have happened without VoiceFlow. That should say enough. Best, Abdullah Yahya Founder AdeptiveAI Review collected by and hosted on G2.com.

Would love to have more deployment possibilities! META Channels/TG/MS TEAMS.

There are workarounds, but ideally this can be simplified. Review collected by and hosted on G2.com.