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The folder structure of Visual Vault is easy to use, managing users and security works well, the link between hardcopy scanning/holding with GRM and seeing it on VV is really the biggest value. Review collected by and hosted on G2.com.
Having to pay monthly per user is a high cost and doesn't match the current industry standard of unlimited users, as well as having to pay monthly for the capability to upload our own documents to VV with OCR (ability to be searched/copied and pasted). As things become more and more electronic and hard copies become more obsolete, this should be a functionality included in every competitive electronic document management platform. We pay $500/month for this capability (for very low volume) which is outrageous. Most of all, not having the ability to easily bulk download documents from VV is by far the biggest issue. I am aware that this functionality somewhat exists but A. it costs extra money ($5K configuation fee and $500/month) and B. users have to download third party software to be able to use it. Both of those things are unacceptable as the included ability to natively bulk download directly from the platform is industry standard at this point. Without these very common and necessary features VV is not a product I could recommend. Review collected by and hosted on G2.com.
Thank you for taking the time to post a review. Of course, we're pleased that VisualVault is serving many of your requirements and look forward to working in concert with you to try and configure a package of services that better serves all of your business needs.
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