What do you dislike about ViewStub?
Where do I begin?
This is not my first rodeo with virtual event software platforms. I've successfully used Whova, Cvent, and a couple of others for conferences. When we met with the sales director of viewstub prior to our purchase, we were led to believe that Viewstub was the perfect solution for entertainment streaming, specifically for our annual LGBTQIA Pride festival. I was told that it was easy, that all we had to do was hand over all of the event details to our account manager from Viewstub, and they would set everything up for us. We didn't have to worry about being an expert. They would be there to monitor all steps to ensure success.
We were completely misled. First, yes.... you get an account manager. But they simply walk you through all of the complicated steps to get your event set-up. There is no structured training, a pdf of steps, or anything to reference once you are on your own trying to manage event set-up on the platform. Then, if you need your account manager's help, You have to schedule meetings with them on their schedule, so it is definitely not as customer driven as they lead you to believe it is. Your account manager is not proactive in ANY way. You are on your own. We never would have chosen this platform had we known this.
Not user friendly at all. We were told not to worry, your AV company will know what to do. Nope. So, I sat for almost 40 minutes at our Festival on a Friday night trying to get our media set-up. You cannot set up your media or stream key with you phone. So, if you are at your festival and don't have a laptop, forget it. Our account manager set up the stream key, but then I guess never bothered to check to see that the media was working. You cannot view the video stream from your phone, so I could not tell myself. We had countless complaints. If your AV guy does not click start stream AND end stream in both streamyard AND viewstub, your media will not upload. So, we have NO active media of our Friday or Saturday night performances from our event. So frustrating after paying over $2k in ticketing fees for this event.
I would strongly advise against using this platform. There are too many steps and using an additional third party for the upload of the stream makes for lots of things that can go wrong and compromise your entire event! I basically paid $800+ for the annual software then $2k in fees for a mediocre ticketing software. Such a waste!
Also, I really hate that it is not user friendly with your phone. Obviously festival attendees use their phone. Review collected by and hosted on G2.com.
