Vertex Reviews & Product Details

Vertex is the Decision-to-Defense global indirect tax and compliance company. We help enterprises control indirect tax and compliance with confidence. From tax determination and e-invoicing to reporting, filing and audit defense, we make outcomes easier to prove and improve over time. Our ability to integrate across ERP, e-commerce, marketplace, procurement, CRM, and other financial systems means customers can centralize tax determination and compliance to improve accuracy and consistency for the business. Since 1978, Vertex has specialized in helping businesses navigate one of their most critical responsibilities: indirect tax and compliance. We combine deep domain expertise, trusted tax data, and innovative technology to ensure businesses and communities thrive through trusted transactions.

Seller

Vertex Inc.

Discussions

Vertex Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Laura Marie Blackburn

Used by Data Meaning and 2 others

Beta

Pricing

Pricing provided by Vertex.

Basic

$5,000.00

View More Pricing Information

Vertex Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Vertex, and what problem is it built to solve?

Vertex is a tax technology platform for automating business tax compliance. It addresses the work of calculating, reporting, and filing sales and use tax, VAT, and other transaction taxes while helping businesses manage changing tax requirements.

What languages does Vertex support?

Vertex supports 1 language: English.

What company sizes and industries is Vertex the best fit for?

Vertex’s strongest reviewer-reported fit is among enterprise, mid-market, and small businesses, with Retail and Manufacturing especially well represented.

Company size: Enterprise organizations are the most prominent segment, with mid-market and small businesses also represented.
Industries: Retail and Manufacturing are the clearest industry clusters.

How long does it take to implement Vertex across a team?

Implementation time varies, but the most commonly reported range is more than 12 months. Other reported timelines include several shorter, distinct ranges.

Time to go live	Relative frequency
More than 12 months	Most commonly reported
3–6 months	Also commonly reported
6–12 months	Reported
1–3 months	Reported

What customer support options does Vertex provide, and how do users find the overall support experience?

Support is available through a help desk, a knowledge base, and 24/7 live-representative support, with phone and chat options also available. The experience can be strong when users reach knowledgeable consultants who work through issues with them, but ticket responses, escalation, and finding the right contact can be slow or frustrating.

What tools and platforms does Vertex integrate with, and how do these integrations help users get more value from the product?

Vertex offers 3 integrations. Users describe integrations as helping tax information flow between business systems and the tax platform, supporting automated calculations and smoother tax workflows.

Procurement: Coupa.
ERP: Infor CloudSuites (M3).
Commerce: SAP Commerce Cloud.

What features or capabilities could make Vertex even more useful?

Vertex could be more useful with stronger reporting and smoother configuration for teams handling complex tax rules. Recurring improvement opportunities include:

Make reports easier to build, filter, schedule, and use without extensive manual cleanup.
Simplify tax-rule setup, category mapping, and navigation so users can configure complex scenarios more easily.
Improve exemption-certificate workflows, including bulk actions and less manual entry.
Strengthen connections and consistency across integrations and Vertex products.

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Jessica S.

Enterprise (> 1000 emp.)

10/27/2025

"Making Tax Easy"

5/5

What do you like best about Vertex?

I have worked in 2 industries that use Vertex and the tax mapping has been great to solve all our tax issues. Review collected by and hosted on G2.com.

What do you dislike about Vertex?

I do not like that it doesn't give the citing for tax laws and we have to use other websites for it. Review collected by and hosted on G2.com.

Verified User in Retail

Enterprise (> 1000 emp.)

3/25/2026

"Accurate, Easy to Use, and Backed by Great Customer Support"

4.5/5

What do you like best about Vertex?

Accuracy, customer support, and ease of operation. Review collected by and hosted on G2.com.

What do you dislike about Vertex?

Some tax jurisdictions aren’t included in the software—for example, Indian Reservations. Review collected by and hosted on G2.com.

Nancy D.

Enterprise (> 1000 emp.)

10/28/2025

"Vertex - ROBUST!"

4.5/5

What do you like best about Vertex?

very robust, flexible, covers almost every conceivable situation. Always thinking ahead and planning for the futur Review collected by and hosted on G2.com.

What do you dislike about Vertex?

very IT centric (non IT person here) and hard to set up rules on the fly for the non-Vertex language experienced. Difficult to Implement without expensive partners. Review collected by and hosted on G2.com.

Toni D.

Enterprise (> 1000 emp.)

10/27/2025

"Global Vertex Creates Efficiency"

5/5

What do you like best about Vertex?

I like that Vertex is versatile and quickly addresses changing legislations and puts them into production. It takes the load off of the tax team. Review collected by and hosted on G2.com.

What do you dislike about Vertex?

Customer service response times could be better Review collected by and hosted on G2.com.

Sophie G.

Enterprise (> 1000 emp.)

10/28/2025

"Business Systems Analyst"

5/5

What do you like best about Vertex?

Connections with other professionals and the philanthropic efforts such as helping out the puppies! Review collected by and hosted on G2.com.

What do you dislike about Vertex?

In this conference, I was not a fan of the different floors for the sessions, food, keynotes, etc. I would have liked the events to all be a little closer. Review collected by and hosted on G2.com.

Ashley M.

Enterprise (> 1000 emp.)

10/28/2025

"Invaluable information provided in a detailed format."

4/5

What do you like best about Vertex?

I appreciate the detailed information available for research and reconciling and the ability to manipulate reports to only view needed information. Review collected by and hosted on G2.com.

What do you dislike about Vertex?

As tax is a complicated subject, the program can be complicated to understand and navigate. Review collected by and hosted on G2.com.

Sandra S.

Enterprise (> 1000 emp.)

10/28/2025

"Excellent Robust Tool"

5/5

What do you like best about Vertex?

Very Robust, lots of Tools, and excellent customer service Review collected by and hosted on G2.com.

What do you dislike about Vertex?

Would be great to have all the instances as one login and you select the instances that you want to access. too easy to lock up if I forget my password Review collected by and hosted on G2.com.

Jack B.

Enterprise (> 1000 emp.)

10/28/2025

"Vertex e-Invoicing integration"

4.5/5

What do you like best about Vertex?

I like best about Vertex on their versatile solution including Tax, e-Invoicing and Tax exemption certificate Review collected by and hosted on G2.com.

What do you dislike about Vertex?

Their support process and model will need to be enhanced and improved. Review collected by and hosted on G2.com.

Fleta W.

Mid-Market (51-1000 emp.)

10/28/2025

"Reliable Tax Access, But Q Series Lacks User-Friendliness"

5/5

What do you like best about Vertex?

I like being able to access the jurisdictions that I need in a pinch and making sure that our tax codes and rates are spot on. It really helps when we are in a pinch. I'm looking forward to upgrading to Vertex O Series in the near future. Review collected by and hosted on G2.com.

What do you dislike about Vertex?

The current series Q is not as user friendly as I would like and it doesn't have all of the tools that are available in the Vertex O series Review collected by and hosted on G2.com.

Kristen K.

Enterprise (> 1000 emp.)

10/27/2025

"Director Indirect Tax"

4.5/5

What do you like best about Vertex?

I like the ability to support a variety of tax categories. I also like being able to stay on top of tax rules and ensure that we can tax correctly. Review collected by and hosted on G2.com.

What do you dislike about Vertex?

Support sometimes takes longer that I would prefer to solve an issue. We have used consulting to them solve an issue that was deemed a core Vertex tax link issue. Review collected by and hosted on G2.com.