--- title: Verizon Contact Center Solutions Reviews meta\_title: 'Verizon Contact Center Solutions Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 27 reviews by the users' company size, role or industry to find out how Verizon Contact Center Solutions works for a business like yours. aggregate\_rating: rating\_value: 3.9 review\_count: 27 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Verizon Contact Center Solutions Reviews & Product Details Global Internet usage continues to grow substantially, profoundly impacting how consumers interact with businesses communicating when and how they want, and expecting a consistent, high-quality service experience every time. This requires an approach that meets both customer expectations and your business goals. Earn - and keep - your customers۪ loyalty A successful contact center strategy effectively manages three universal but competing business imperatives: increasing customer satisfaction, managing costs, and growing revenue. For over 20 years, we۪ve provided the technology, support, and expertise necessary to design and implement contact center solutions that promote loyalty, generate new business, and increase efficiencies. Industry recognition But don۪t just take our word for it. For four consecutive years (2007-2010), Frost & Sullivan honored us with their North American Market Leadership Award for Hosted Contact Center services. They cited our ability to integrate disparate phone, e-mail, and instant message contact methods into a single point of control and provide cost-efficiency, simplicity, and the ability to support a disparate workforce. Let us put this experience to work for you, so you can deliver the exceptional experience your customers demand. * * * Seller [Verizon](https://www.g2.com/sellers/verizon) Discussions [Verizon Contact Center Solutions Community](https://www.g2.com/products/verizon-contact-center-solutions/discuss) Solution Type Best-of-Breed Show More ## Value at a Glance Averages based on real user reviews. ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/verizon-contact-center-solutions/pricing) ## Top-Rated Alternatives [ ![RingEX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "RingEX") RingEX 4.2/5(1,428) ](https://www.g2.com/products/ringex/reviews) [ ![Nextiva](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nextiva") Nextiva 4.5/5(3,619) ](https://www.g2.com/products/nextiva/reviews) [ ![NICE CXone](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "NICE CXone") NICE CXone 4.3/5(1,730) ](https://www.g2.com/products/nice-cxone/reviews) [ View All Alternatives ](https://www.g2.com/products/verizon-contact-center-solutions/competitors/alternatives) ## User Insights Average based on 27 real user reviews. Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Verified User in Aviation & Aerospace](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Aviation & Aerospace") UA Verified User in Aviation & Aerospace Enterprise (\> 1000 emp.) 6/10/2016 "Verizon Contact Center Solutions" 4.5/5 What do you like best about Verizon Contact Center Solutions? They were easy to talk to and walked us through the exact issues our company was facing at the time we called. Extremely knowledgeable staff works in this department. Review collected by and hosted on G2.com. What do you dislike about Verizon Contact Center Solutions? The wait time hindered a few employees from being able to fully accomplish a days task at readily speed. Review collected by and hosted on G2.com. Recommendations to others considering Verizon Contact Center Solutions: Pretend you are asking questions to the call center you would normally as for the current company you have. Ask the Verizon folks these same questions and see if they communicate and lead you clearly. Review collected by and hosted on G2.com. What problems is Verizon Contact Center Solutions solving and how is that benefiting you? We are solving unclear communication and impractical ways of employees contacting each other. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") UH Verified User in Higher Education Enterprise (\> 1000 emp.) 6/2/2016 "Very helpful customer support" 4.5/5 What do you like best about Verizon Contact Center Solutions? The contact center solutions is a great place to seek answers to common questions. They are very helpful and always seemed willing to help out. If they were unable to help then they would seek assistance from other departments. Great! Review collected by and hosted on G2.com. What do you dislike about Verizon Contact Center Solutions? The only think I can think of is that it is frustrating in the beginning with the various menu options, but this is a minute point in my opinion. Review collected by and hosted on G2.com. Recommendations to others considering Verizon Contact Center Solutions: Continue to expand the questions that are available for solutions, otherwise it is going great. Review collected by and hosted on G2.com. What problems is Verizon Contact Center Solutions solving and how is that benefiting you? Personal home business problems, but easily solved with the assistance of Contact Center Solutions. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Angie M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Angie M.") AM Angie M. Sales/Marketing Consultant Architecture & Planning Mid-Market (51-1000 emp.) 3/11/2016 "I've been a Verizon Customer for over 15 years...and I plan on being one for another 15..." 3.5/5 What do you like best about Verizon Contact Center Solutions? I really like that it takes hardly any time out of your day to use Review collected by and hosted on G2.com. What do you dislike about Verizon Contact Center Solutions? I wish there was a chat option so I could talk to someone live Review collected by and hosted on G2.com. Recommendations to others considering Verizon Contact Center Solutions: Once you understand how to use it....you won't know why you used anything else. Review collected by and hosted on G2.com. What problems is Verizon Contact Center Solutions solving and how is that benefiting you? We use it all the time for work...we have over lines Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Banking") UB Verified User in Banking Mid-Market (51-1000 emp.) 3/31/2016 "Verizon is a bit more expensive, but worth it. " 4.5/5 What do you like best about Verizon Contact Center Solutions? The service! Verizon has a higher level of service people working for their company vs. other service companies. This is apparent during the substantial number of inquiries that I have made over the years as a Verizon customer. Review collected by and hosted on G2.com. What do you dislike about Verizon Contact Center Solutions? Verizon can be pricey, although the exceptional service more than makes up for it. Review collected by and hosted on G2.com. Recommendations to others considering Verizon Contact Center Solutions: A bit pricey, but worth it, due to excellent service. Review collected by and hosted on G2.com. What problems is Verizon Contact Center Solutions solving and how is that benefiting you? Benefits: Ease of use, and excellent troubleshooting from service associates when I have encountered an issue (i.e. duplicate entries of data issue was resolved with repeated follow-up phone calls from a Verizon associate, until the problem was resolved). Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Jennifer L R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jennifer L R.") JR Jennifer L R. ELL Coordinator Small-Business (50 or fewer emp.) 7/15/2015 "Many options to Verizon" 4.5/5 What do you like best about Verizon Contact Center Solutions? I like the option that Verizon offer to its business customers. I wasn't aware that Verizon offered call center expertise but I had to investigate the option for a potential client and was impressed. Verizon offers several solutions for its business customers which is great. Their service was rest when I called to receive information. Review collected by and hosted on G2.com. What do you dislike about Verizon Contact Center Solutions? I didn't like the fact that I wasn't aware that Verizon had various options for people who are looking for different business solutions. To the normal person who has a personal account through verizon for their wireless, I don't if many people are aware that Verizon offers different business solutions such as the call center, voice and video solutions, wi-fi, etc. Review collected by and hosted on G2.com. Recommendations to others considering Verizon Contact Center Solutions: Check out both options for Verizon; both personal (wireless) and business. Review collected by and hosted on G2.com. What problems is Verizon Contact Center Solutions solving and how is that benefiting you? I am not solving any business solutions for myself. The benefits to having the option of different business solutions that Verizon offers may be very beneficial for those who are looking for that option who also have a verizon write less account. It seems as though there is a disconnect between the personal and business solutions and perhaps there is a purpose for that reason; to keep the options separate. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Pharmaceuticals](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Pharmaceuticals") UP Verified User in Pharmaceuticals Enterprise (\> 1000 emp.) 12/20/2015 "Great support from Verizon" 5/5 What do you like best about Verizon Contact Center Solutions? I appreciate the options that this company offers for it's customers! Great and useful service. I am very impressed with Verizon in this sense. Review collected by and hosted on G2.com. What do you dislike about Verizon Contact Center Solutions? I wasn't aware of this until I heard from a colleague. I wish Verizon was more upfront with this convenient service because it would have offered a lot of ease many other times that I needed this. Review collected by and hosted on G2.com. Recommendations to others considering Verizon Contact Center Solutions: Recommend to all who are business customers with Verizon. Review collected by and hosted on G2.com. What problems is Verizon Contact Center Solutions solving and how is that benefiting you? N/A Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Amannulla A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amannulla A.") AA Amannulla A. 10/13/2014 "Premium Product" 4.5/5 What do you like best about Verizon Contact Center Solutions? The service is great. It does not let me down at all Review collected by and hosted on G2.com. What do you dislike about Verizon Contact Center Solutions? Price is bit expensive and if the rates are being reduced according to need it will be great Review collected by and hosted on G2.com. What problems is Verizon Contact Center Solutions solving and how is that benefiting you? Its helps me in getting connected , it also helps me not get lost in roads because of its strong signal. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/verizon-contact-center-solutions/pricing) Verizon Contact Center Solutions Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_be08dab78dcba32b9dfe8cb030a1c88d/ringex.png "Product Avatar Image") RingEX 4.2/5(1,428) [ Compare Now ](https://www.g2.com/compare/ringex-vs-verizon-contact-center-solutions) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0b0744d9d5ca4f29db86a956c2bcc175/nextiva.png "Product Avatar Image") Nextiva 4.5/5(3,619) [ Compare Now ](https://www.g2.com/compare/nextiva-vs-verizon-contact-center-solutions) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_927f66d37532def5fb7c634b71671819/nice-cxone.jpg "Product Avatar Image") NiCE CXone 4.3/5(1,730) [ Compare Now ](https://www.g2.com/compare/nice-cxone-vs-verizon-contact-center-solutions) ## Work at Verizon? Claim this profile to respond to reviews, update product info, and reach in-market buyers. [ Claim this profile ](https://www.g2.com/products/verizon-contact-center-solutions/claim_requests/new?utm_medium=profile-footer-claim-cta&utm_source=g2) ##### Categories on G2 [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci) ##### Explore More [What K-12 student information systems are easiest to use for teachers and non-technical administrative staff?](https://www.g2.com/discussions/what-k-12-student-information-systems-are-easiest-to-use-for-teachers-and-non-technical-administrative-staff)[Best sales performance management apps for startups](https://www.g2.com/discussions/best-sales-performance-management-apps-for-startups)[Which client side protection vendors are best at preventing data leakage from front-end JavaScript for a company running a lot of third-party analytics tags?](https://www.g2.com/discussions/which-client-side-protection-vendors-are-best-at-preventing-data-leakage-from-front-end-javascript-for-a-company-running-a-lot-of-third-party-analytics-tags) [Best cloud management software for large scale apps](https://www.g2.com/discussions/best-cloud-management-software-for-large-scale-applications)[What disk cleanup software supports Mac, Windows, and mobile devices for consistent cross-platform maintenance?](https://www.g2.com/discussions/what-disk-cleanup-software-supports-mac-windows-and-mobile-devices-for-consistent-cross-platform-maintenance%20)[Which mobile app debugging software is highest rated for app teams that need to ship iOS builds faster?](https://www.g2.com/discussions/which-mobile-app-debugging-software-is-highest-rated-for-app-teams-that-need-to-ship-ios-builds-faster) [Show MoreShow Less](javascript:void(0);)