Verizon Contact Center Solutions Reviews & Product Details

Global Internet usage continues to grow substantially, profoundly impacting how consumers interact with businesses communicating when and how they want, and expecting a consistent, high-quality service experience every time. This requires an approach that meets both customer expectations and your business goals. Earn - and keep - your customers۪ loyalty A successful contact center strategy effectively manages three universal but competing business imperatives: increasing customer satisfaction, managing costs, and growing revenue. For over 20 years, we۪ve provided the technology, support, and expertise necessary to design and implement contact center solutions that promote loyalty, generate new business, and increase efficiencies. Industry recognition But don۪t just take our word for it. For four consecutive years (2007-2010), Frost & Sullivan honored us with their North American Market Leadership Award for Hosted Contact Center services. They cited our ability to integrate disparate phone, e-mail, and instant message contact methods into a single point of control and provide cost-efficiency, simplicity, and the ability to support a disparate workforce. Let us put this experience to work for you, so you can deliver the exceptional experience your customers demand.

Seller

Verizon

Discussions

Verizon Contact Center Solutions Community

Solution Type

Best-of-Breed

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Averages based on real user reviews.

Perceived Cost

$$$$$

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Average based on 27 real user reviews.

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Verizon Contact Center Solutions Reviews FAQs

Generated using AI

Last updated: Nov 01, 2026

What is Verizon Contact Center Solutions, and what problem is it built to solve?

Verizon Contact Center Solutions is used to connect customers with support representatives and help businesses handle service questions, account changes, and troubleshooting. It brings customer inquiries and account support into a contact-center experience.

What company sizes and industries is Verizon Contact Center Solutions the best fit for?

Positive experiences span small businesses, enterprise organizations, and mid-market teams, rather than pointing to a single company-size segment. Industries represented include healthcare, education, technology, and banking.

Small businesses: A prominent segment, with experiences across healthcare, education, retail, and other fields.
Enterprise organizations: Also well represented, including healthcare, technology, education, and aviation.
Mid-market teams: Present across banking, education, technology, and professional services.

What customer support options does Verizon Contact Center Solutions provide, and how do users find the overall support experience?

Support is experienced as helpful and knowledgeable when users reach the right team, with issues sometimes guided through to resolution. The experience can be slowed by wait times, repeated calls, or transfers between departments.

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UA

Verified User in Aviation & Aerospace

Enterprise (> 1000 emp.)

6/10/2016

"Verizon Contact Center Solutions"

4.5/5

What do you like best about Verizon Contact Center Solutions?

They were easy to talk to and walked us through the exact issues our company was facing at the time we called. Extremely knowledgeable staff works in this department. Review collected by and hosted on G2.com.

What do you dislike about Verizon Contact Center Solutions?

The wait time hindered a few employees from being able to fully accomplish a day's task at readily speed. Review collected by and hosted on G2.com.

Recommendations to others considering Verizon Contact Center Solutions:

Pretend you are asking questions to the call center you would normally as for the current company you have. Ask the Verizon folks these same questions and see if they communicate and lead you clearly. Review collected by and hosted on G2.com.

What problems is Verizon Contact Center Solutions solving and how is that benefiting you?

We are solving unclear communication and impractical ways of employees contacting each other. Review collected by and hosted on G2.com.

UH

Verified User in Higher Education

Enterprise (> 1000 emp.)

6/2/2016

"Very helpful customer support"

4.5/5

What do you like best about Verizon Contact Center Solutions?

The contact center solutions is a great place to seek answers to common questions. They are very helpful and always seemed willing to help out. If they were unable to help then they would seek assistance from other departments. Great! Review collected by and hosted on G2.com.

What do you dislike about Verizon Contact Center Solutions?

The only think I can think of is that it is frustrating in the beginning with the various menu options, but this is a minute point in my opinion. Review collected by and hosted on G2.com.

Recommendations to others considering Verizon Contact Center Solutions:

Continue to expand the questions that are available for solutions, otherwise it is going great. Review collected by and hosted on G2.com.

What problems is Verizon Contact Center Solutions solving and how is that benefiting you?

Personal home business problems, but easily solved with the assistance of Contact Center Solutions. Review collected by and hosted on G2.com.

AM

Angie M.

Sales/Marketing Consultant

Architecture & Planning

Mid-Market (51-1000 emp.)

3/11/2016

"I've been a Verizon Customer for over 15 years...and I plan on being one for another 15..."

3.5/5

What do you like best about Verizon Contact Center Solutions?

I really like that it takes hardly any time out of your day to use Review collected by and hosted on G2.com.

What do you dislike about Verizon Contact Center Solutions?

I wish there was a chat option so I could talk to someone live Review collected by and hosted on G2.com.

UB

Verified User in Banking

Mid-Market (51-1000 emp.)

3/31/2016

"Verizon is a bit more expensive, but worth it."

4.5/5

What do you like best about Verizon Contact Center Solutions?

The service! Verizon has a higher level of service people working for their company vs. other service companies. This is apparent during the substantial number of inquiries that I have made over the years as a Verizon customer. Review collected by and hosted on G2.com.

What do you dislike about Verizon Contact Center Solutions?

Verizon can be pricey, although the exceptional service more than makes up for it. Review collected by and hosted on G2.com.

Recommendations to others considering Verizon Contact Center Solutions:

A bit pricey, but worth it, due to excellent service. Review collected by and hosted on G2.com.

What problems is Verizon Contact Center Solutions solving and how is that benefiting you?

Benefits: Ease of use, and excellent troubleshooting from service associates when I have encountered an issue (i.e. duplicate entries of data issue was resolved with repeated follow-up phone calls from a Verizon associate, until the problem was resolved). Review collected by and hosted on G2.com.

JR

Jennifer L R.

ELL Coordinator

Small-Business (50 or fewer emp.)

7/15/2015

"Many options to Verizon"

4.5/5

What do you like best about Verizon Contact Center Solutions?

I like the option that Verizon offer to its business customers. I wasn't aware that Verizon offered call center expertise but I had to investigate the option for a potential client and was impressed. Verizon offers several solutions for its business customers which is great. Their service was rest when I called to receive information. Review collected by and hosted on G2.com.

What do you dislike about Verizon Contact Center Solutions?

I didn't like the fact that I wasn't aware that Verizon had various options for people who are looking for different business solutions. To the normal person who has a personal account through verizon for their wireless, I don't if many people are aware that Verizon offers different business solutions such as the call center, voice and video solutions, wi-fi, etc. Review collected by and hosted on G2.com.

Recommendations to others considering Verizon Contact Center Solutions:

Check out both options for Verizon; both personal (wireless) and business. Review collected by and hosted on G2.com.

What problems is Verizon Contact Center Solutions solving and how is that benefiting you?

I am not solving any business solutions for myself. The benefits to having the option of different business solutions that Verizon offers may be very beneficial for those who are looking for that option who also have a verizon write less account. It seems as though there is a disconnect between the personal and business solutions and perhaps there is a purpose for that reason; to keep the options separate. Review collected by and hosted on G2.com.

UP

Verified User in Pharmaceuticals

Enterprise (> 1000 emp.)

12/20/2015

"Great support from Verizon"

5/5

What do you like best about Verizon Contact Center Solutions?

I appreciate the options that this company offers for its customers! Great and useful service. I am very impressed with Verizon in this sense. Review collected by and hosted on G2.com.

What do you dislike about Verizon Contact Center Solutions?

I wasn't aware of this until I heard from a colleague. I wish Verizon was more upfront with this convenient service because it would have offered a lot of ease many other times that I needed this. Review collected by and hosted on G2.com.