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# NICE CXone vs Verizon Contact Center Solutions Comparison - What are their main differences?

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NiCE CXoneVerizon[+ Add Product](#)

Pricing

**NICE CXone**
Free Trial

**Starting at $110.00** 1 Agent Per Month · CXone Omnichannel Suite

**Starting at $135.00** 1 Agent Per Month · CXone Essential Suite

**Starting at $169.00** 1 Agent Per Month · CXone Core Suite

**Starting at $209.00** 1 Agent Per Month · CXone Complete Suite

**Starting at $249.00** 1 Per Agent Per Month · CXone Ultimate Suite

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**Verizon Contact Center Solutions**
No pricing available

**Pricing Insights**
from reviews

Perceived Cost

**NICE CXone**
$$$$$

**Verizon Contact Center Solutions**
$$$$$

Average Discount

**NICE CXone**
15%

**Verizon Contact Center Solutions**
Not enough reviews yet

Uncover valuable pricing insights from real user feedback to improve your shopping experience.
See it for free

Time to Implement

**NICE CXone** 6 months
Based on 100 responses

**Verizon Contact Center Solutions** 6 months
Based on 100 responses

Return on Investment

**NICE CXone** 6 months
Based on 100 responses

**Verizon Contact Center Solutions** 6 months
Based on 100 responses

 ![NICE CXone](https://images.g2crowd.com/uploads/product/hd_favicon/7bd619f3d579628eacc5bbf828c6f8f3/nice-cxone.svg "NICE CXone")

 ![Verizon Contact Center Solutions](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_95cec9c1dd666b7badc13872b2a39b73/verizon-contact-center-solutions.png "Verizon Contact Center Solutions")

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**Pros & Cons**
from reviews

**NICE CXone**

Ease of Use (38)

Features (27)

Call Issues (14)

Technical Issues (14)

**Verizon Contact Center Solutions**
Not enough data

Integrations

**NICE CXone**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4a91439aa6f7e57f756acaa150ec767f/hubspot-service-hub.png "Product Avatar Image")

Service Hub

](https://www.g2.com/products/hubspot-service-hub/reviews)[
View all
](https://www.g2.com/products/nice-cxone/integrations)

**Verizon Contact Center Solutions**
Not enough data

Screenshots

**NICE CXone**
 ![NICE CXone screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/132974/NiCE-Interaction-Analytics.png)

**Verizon Contact Center Solutions**
No screenshot available

**Ratings**
from reviews

Meets Requirements

**NICE CXone**

**8.7** /10

Based on 1,193 responses

**Verizon Contact Center Solutions**

**8.1** /10

Based on 26 responses

Ease of Use

**NICE CXone**

**8.7** /10

Based on 1,211 responses

**Verizon Contact Center Solutions**

**8.1** /10

Based on 26 responses

Ease of Setup

**NICE CXone**

**8.0** /10

Based on 453 responses

**Verizon Contact Center Solutions**

**8.7** /10

Based on 5 responses

Ease of Admin

**NICE CXone**

**8.3** /10

Based on 439 responses

**Verizon Contact Center Solutions**

**8.7** /10

Based on 5 responses

Quality of Support

**NICE CXone**

**8.3** /10

Based on 1,113 responses

**Verizon Contact Center Solutions**

**7.8** /10

Based on 26 responses

Has the product been a good partner in doing business?

**NICE CXone**

**8.2** /10

Based on 436 responses

**Verizon Contact Center Solutions**

**8.3** /10

Based on 5 responses

Product Direction (% positive)

**NICE CXone**

**8.2** /10

Based on 1,109 responses

**Verizon Contact Center Solutions**

**8.1** /10

Based on 25 responses

**Features**
ratings from reviews

Help Desk

**8.7** /10

Based on 12 responses

Not enough data

Auto Dialer

**9.0** /10

Based on 412 responses

Not enough data

Contact Center Knowledge Base

**8.4** /10

Based on 7 responses

Not enough data

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Contact Center Quality Assurance

**8.2** /10

Based on 347 responses

Not enough data

Contact Center

**8.6** /10

Based on 854 responses

Not enough data

Contact Center Workforce

**9.0** /10

Based on 392 responses

Not enough data

Call Center Infrastructure (CCI)

**8.9** /10

Based on 40 responses

Not enough data

Customer Self-Service

**7.8** /10

Based on 8 responses

Not enough data

Speech Analytics

**6.7** /10

Based on 5 responses

Not enough data

User Insights

**Reviewers' Company Size**

Small-Business(50 or fewer emp.)
13.7%

Mid-Market(51-1000 emp.)
52.7%

Enterprise(\> 1000 emp.)
33.6%

Small-Business(50 or fewer emp.)
13.7%

Mid-Market(51-1000 emp.)
52.7%

Enterprise(\> 1000 emp.)
33.6%

Small-Business(50 or fewer emp.)
46.2%

Mid-Market(51-1000 emp.)
23.1%

Enterprise(\> 1000 emp.)
30.8%

Small-Business(50 or fewer emp.)
46.2%

Mid-Market(51-1000 emp.)
23.1%

Enterprise(\> 1000 emp.)
30.8%

**Reviewers' Industry**

[![NICE CXone](https://images.g2crowd.com/uploads/product/hd_favicon/7bd619f3d579628eacc5bbf828c6f8f3/nice-cxone.svg "NICE CXone")](https://www.g2.com/products/nice-cxone/reviews)
NICE CXone

Consumer Services
10.4%

Information Technology and Services
8.3%

Financial Services
7.9%

Telecommunications
7.1%

Hospital & Health Care
5.8%

Other
60.5%

[![Verizon Contact Center Solutions](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_95cec9c1dd666b7badc13872b2a39b73/verizon-contact-center-solutions.png "Verizon Contact Center Solutions")](https://www.g2.com/products/verizon-contact-center-solutions/reviews)
Verizon Contact Center Solutions

Hospital & Health Care
15.4%

Banking
7.7%

Education Management
7.7%

Information Technology and Services
7.7%

Architecture & Planning
3.8%

Other
57.7%

Alternatives

**NICE CXone Alternatives**

 ![Talkdesk](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Talkdesk")

[
Talkdesk
](/products/talkdesk/reviews)

 ![Five9 Intelligent Cloud Contact Center Platform](https://images.g2crowd.com/uploads/product/hd_favicon/e0ad7f44157bc23e8fc8399905b408a0/five9-intelligent-cloud-contact-center-platform.svg "Five9 Intelligent Cloud Contact Center Platform")

[
Five9 Intelligent Cloud...
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 ![8x8 Contact Center](https://images.g2crowd.com/uploads/product/hd_favicon/68620669986358e605a41e1bbdf0fcbf/8x8-contact-center.svg "8x8 Contact Center")

[
8x8 Contact Center
](/products/8x8-contact-center/reviews)

 ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX")

[
Genesys Cloud CX
](/products/genesys-cloud-cx/reviews)

**Verizon Contact Center Solutions Alternatives**

 ![RingEX](https://images.g2crowd.com/uploads/product/hd_favicon/7fda7f2577052a09d5896be010850215/ringex.svg "RingEX")

[
RingEX
](/products/ringex/reviews)

 ![Nextiva](https://images.g2crowd.com/uploads/product/hd_favicon/8e8f10a9c4c1782a6f3ce7d26d25a540/nextiva.svg "Nextiva")

[
Nextiva
](/products/nextiva/reviews)

 ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX")

[
Genesys Cloud CX
](/products/genesys-cloud-cx/reviews)

 ![Five9 Intelligent Cloud Contact Center Platform](https://images.g2crowd.com/uploads/product/hd_favicon/e0ad7f44157bc23e8fc8399905b408a0/five9-intelligent-cloud-contact-center-platform.svg "Five9 Intelligent Cloud Contact Center Platform")

[
Five9 Intelligent Cloud...
](/products/five9-intelligent-cloud-contact-center-platform/reviews)