# Nextiva vs Verizon Contact Center Solutions Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Nextiva excels in overall user satisfaction, boasting a significantly higher score compared to Verizon Contact Center Solutions. Users appreciate Nextiva's reliable service and excellent customer support, which they find crucial for maintaining efficient communication across multiple locations.
- **Users say** that Verizon Contact Center Solutions offers a professional customer service experience, with many highlighting the friendly and courteous support they receive. However, the overall satisfaction ratings suggest that users may find Nextiva's support to be more consistently effective.
- **Reviewers mention** that Nextiva's platform is easy to use and scales well, making it a preferred choice for small businesses. In contrast, while Verizon Contact Center Solutions has its strengths, some users have noted challenges in matching their specific workflow needs, indicating potential configuration difficulties.
- **According to verified reviews** , Nextiva's reliability is a standout feature, with users noting that it rarely experiences downtime. This reliability is contrasted by Verizon Contact Center Solutions, which, while praised for its customer service, does not receive the same level of acclaim for consistent performance.
- **Users highlight** that Nextiva's initial setup is straightforward, allowing for a smooth onboarding experience. In comparison, while Verizon Contact Center Solutions is also noted for its ease of setup, the lack of recent reviews suggests that users may not be as engaged with the product currently.
- **Reviewers appreciate** that Nextiva provides a seamless communication experience, with many stating that once set up, it runs flawlessly. This level of operational efficiency seems to be a key differentiator, as Verizon Contact Center Solutions, despite its professional service, may not deliver the same level of ongoing user satisfaction.



| | Nextiva | Verizon Contact Center Solutions | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 3.9 out of 5 | 
| **Total Reviews** | 3,584 | 27 | 
| **Largest Market Segment** | Small-Business (77.2% of reviews) | Small-Business (46.2% of reviews) | 
| **Entry Level Price** | Starting at $15.00 1 User Per Month | No pricing available | 

---
## Top Pros & Cons

### Nextiva

Pros:
- Customer Support (135 reviews)
- Ease of Use (128 reviews)

Cons:
- Difficult Configuration (27 reviews)
- Complexity (25 reviews)

### Verizon Contact Center Solutions

**Not enough data**

---
## Ratings Comparison
| Rating | Nextiva | Verizon Contact Center Solutions | 
|---|---|---|
  | **Meets Requirements** | 9.0 (2853 reviews) | 8.1 (26 reviews) | 
  | **Ease of Use** | 8.7 (2903 reviews) | 8.1 (26 reviews) | 
  | **Ease of Setup** | 8.4 (2189 reviews) | 8.7 (5 reviews) | 
  | **Ease of Admin** | 8.6 (1988 reviews) | 8.7 (5 reviews) | 
  | **Quality of Support** | 9.0 (2837 reviews) | 7.8 (26 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (1969 reviews) | 8.3 (5 reviews) | 
  | **Product Direction (% positive)** | 8.3 (2726 reviews) | 8.1 (25 reviews) | 

---
## Pricing

### Nextiva

#### Entry-Level Pricing

Plan: Core

Price: Starting at $15.00 1 User Per Month

Description: For small teams! Reliably run your business and communicate with your team and customers through unified voice, video, SMS, and digital channels with instant setup, no hardware, centralized conversations, and built-in tools for productivity, collaboration, and responsiveness.

Key Features:
- Inbound & Outbound Voice
- Business SMS
- Video Meetings

[Browse all 6 editions](https://www.g2.com/products/nextiva/pricing)

#### Free Trial

Yes

### Verizon Contact Center Solutions

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | 8.5/10 | 208 |
| **Verizon Contact Center Solutions** | N/A | N/A |

#### Channels

| Feature | Nextiva | Verizon Contact Center Solutions | 
|---|---|---|
| **Voice** | 9.4 (195 reviews) | Not enough data | 
| **Social** | 7.9 (176 reviews) | Not enough data | 
| **Web Chat** | 7.7 (174 reviews) | Not enough data | 
| **Mobile SMS** | 8.2 (178 reviews) | Not enough data | 
| **Email** | 8.2 (168 reviews) | Not enough data | 

#### Generative AI

| Feature | Nextiva | Verizon Contact Center Solutions | 
|---|---|---|
| **AI Text-to-Speech** | 7.6 (84 reviews) | Not enough data | 

#### Functions

| Feature | Nextiva | Verizon Contact Center Solutions | 
|---|---|---|
| **Session Routing** | 8.7 (173 reviews) | Not enough data | 
| **Session Queuing** | 8.6 (173 reviews) | Not enough data | 
| **Concurrent Calling** | 8.8 (174 reviews) | Not enough data | 
| **Speech Analytics** | 8.1 (171 reviews) | Not enough data | 
| **Auto Dialer** | 8.2 (169 reviews) | Not enough data | 
| **IVR** | 8.5 (176 reviews) | Not enough data | 
| **Inbound Screen Pop** | 8.5 (169 reviews) | Not enough data | 
| **Persistent Data** | 8.4 (165 reviews) | Not enough data | 

#### Agentic AI - Contact Center

| Feature | Nextiva | Verizon Contact Center Solutions | 
|---|---|---|
| **Autonomous Task Execution** | 8.8 (11 reviews) | Not enough data | 
| **Cross-system Integration** | 9.2 (11 reviews) | Not enough data | 
| **Natural Language Interaction** | 9.2 (11 reviews) | Not enough data | 
| **Proactive Assistance** | 9.2 (11 reviews) | Not enough data | 

#### Administrative

| Feature | Nextiva | Verizon Contact Center Solutions | 
|---|---|---|
| **Session Summary Notes** | 8.3 (167 reviews) | Not enough data | 
| **Administrator Access** | 9.1 (176 reviews) | Not enough data | 
| **Reporting & Dashboards** | 8.9 (176 reviews) | Not enough data | 
| **Session Recording** | 8.4 (166 reviews) | Not enough data | 
| **Agent Scheduling and Assignment** | 8.3 (160 reviews) | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | 8.6/10 | 771 |
| **Verizon Contact Center Solutions** | N/A | N/A |

#### Platform

| Feature | Nextiva | Verizon Contact Center Solutions | 
|---|---|---|
| **Omnichannel** | 8.1 (465 reviews) | Not enough data | 
| **Mobile Access** | 8.6 (666 reviews) | Not enough data | 
| **Queue Management** | 8.6 (584 reviews) | Not enough data | 
| **Call Routing** | 8.9 (692 reviews) | Not enough data | 
| **Call Back** | 8.8 (605 reviews) | Not enough data | 
| **IVR** | 8.3 (501 reviews) | Not enough data | 
| **Automatic Call Distribution** | 8.6 (603 reviews) | Not enough data | 

#### Generative AI

| Feature | Nextiva | Verizon Contact Center Solutions | 
|---|---|---|
| **AI Text-to-Speech** | 7.7 (294 reviews) | Not enough data | 

#### Workforce Management

| Feature | Nextiva | Verizon Contact Center Solutions | 
|---|---|---|
| **Call Monitoring** | 8.7 (606 reviews) | Not enough data | 
| **Performance Evaluation** | 8.7 (564 reviews) | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | Nextiva | Verizon Contact Center Solutions | 
|---|---|---|
| **Autonomous Task Execution** | 8.8 (8 reviews) | Not enough data | 
| **Cross-system Integration** | 8.8 (8 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.8 (8 reviews) | Not enough data | 
| **Proactive Assistance** | 8.8 (8 reviews) | Not enough data | 

#### Administrative

| Feature | Nextiva | Verizon Contact Center Solutions | 
|---|---|---|
| **Call Recording** | 8.6 (593 reviews) | Not enough data | 
| **Reporting & Dashboards** | 8.7 (623 reviews) | Not enough data | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | 9.1/10 | 46 |
| **Verizon Contact Center Solutions** | N/A | N/A |

#### Basic Communication - Cloud PBX

| Feature | Nextiva | Verizon Contact Center Solutions | 
|---|---|---|
| **Call Management** | 9.5 (34 reviews) | Not enough data | 
| **Communication Management** | 9.1 (30 reviews) | Not enough data | 
| **Scalability** | 9.3 (28 reviews) | Not enough data | 
| **Integrations** | 8.5 (24 reviews) | Not enough data | 
| **Mobile Accessibility** | 8.7 (32 reviews) | Not enough data | 
| **Accessibility** | 9.1 (29 reviews) | Not enough data | 

#### Advanced Features - Cloud PBX

| Feature | Nextiva | Verizon Contact Center Solutions | 
|---|---|---|
| **Security and Compliance** | 9.1 (26 reviews) | Not enough data | 
| **Analytics and Reporting** | 9.3 (29 reviews) | Not enough data | 
| **Support and Reliability** | 9.1 (30 reviews) | Not enough data | 
| **Automated attendant** | 9.1 (27 reviews) | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | 8.3/10 | 1810 |
| **Verizon Contact Center Solutions** | N/A | N/A |

#### Platform Basics - VoIP Providers

| Feature | Nextiva | Verizon Contact Center Solutions | 
|---|---|---|
| **PBX systems, VoIP Softphone** | 8.7 (70 reviews) | Not enough data | 
| **Call Management** | 8.8 (101 reviews) | Not enough data | 
| **Network monitoring** | 8.3 (60 reviews) | Not enough data | 
| **Integrations** | 8.0 (69 reviews) | Not enough data | 
| **Virtual PBX** | 7.9 (54 reviews) | Not enough data | 
| **SIP trunking services** | 7.7 (53 reviews) | Not enough data | 

#### Basic Communication

| Feature | Nextiva | Verizon Contact Center Solutions | 
|---|---|---|
| **Phone Calls** | 9.2 (1708 reviews) ✓ Verified | Not enough data | 
| **Video Calls** | 7.9 (897 reviews) ✓ Verified | Not enough data | 
| **Instant Messaging** | 8.3 (1056 reviews) ✓ Verified | Not enough data | 
| **Screen Sharing** | 7.7 (828 reviews) | Not enough data | 
| **Conference Calls** | 8.6 (1159 reviews) ✓ Verified | Not enough data | 
| **Desk-to-Desk Calls** | 9.1 (1342 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - VoIP Providers

| Feature | Nextiva | Verizon Contact Center Solutions | 
|---|---|---|
| **Autonomous Task Execution** | 7.7 (42 reviews) | Not enough data | 
| **Cross-system Integration** | 7.8 (40 reviews) | Not enough data | 
| **Adaptive Learning** | 7.6 (39 reviews) | Not enough data | 
| **Proactive Assistance** | 7.6 (40 reviews) | Not enough data | 

#### Access

| Feature | Nextiva | Verizon Contact Center Solutions | 
|---|---|---|
| **Software Pairing** | 8.0 (901 reviews) | Not enough data | 
| **Browser Extension** | 8.1 (896 reviews) | Not enough data | 
| **Individual Download** | 8.5 (1039 reviews) ✓ Verified | Not enough data | 

#### Advanced Features

| Feature | Nextiva | Verizon Contact Center Solutions | 
|---|---|---|
| **Hold Music** | 8.3 (1173 reviews) ✓ Verified | Not enough data | 
| **Automated Attendants** | 8.6 (1245 reviews) ✓ Verified | Not enough data | 
| **VOiP Number** | 9.1 (1491 reviews) | Not enough data | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | N/A | N/A |
| **Verizon Contact Center Solutions** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | Nextiva | Verizon Contact Center Solutions | 
|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | Nextiva | Verizon Contact Center Solutions | 
|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | Nextiva | Verizon Contact Center Solutions | 
|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | Nextiva | Verizon Contact Center Solutions | 
|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | 8.6/10 | 204 |
| **Verizon Contact Center Solutions** | N/A | N/A |

#### Agentic AI - UCaaS Platforms

| Feature | Nextiva | Verizon Contact Center Solutions | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (7 reviews) | Not enough data | 
| **Cross-system Integration** | 8.1 (7 reviews) | Not enough data | 
| **Adaptive Learning** | 8.3 (8 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.6 (7 reviews) | Not enough data | 

#### Extensions

| Feature | Nextiva | Verizon Contact Center Solutions | 
|---|---|---|
| **Tenancy Flexibility** | 8.5 (149 reviews) ✓ Verified | Not enough data | 
| **Native VoIP** | 9.1 (159 reviews) ✓ Verified | Not enough data | 
| **CCaaS Option** | 8.8 (147 reviews) ✓ Verified | Not enough data | 

#### Features

| Feature | Nextiva | Verizon Contact Center Solutions | 
|---|---|---|
| **Voicemail to Email** | 9.2 (185 reviews) ✓ Verified | Not enough data | 
| **Voicemail to SMS** | 8.5 (155 reviews) | Not enough data | 
| **File Sharing** | 8.3 (142 reviews) ✓ Verified | Not enough data | 
| **Voice Conferencing** | 9.0 (156 reviews) ✓ Verified | Not enough data | 
| **Video Conferencing** | 8.4 (146 reviews) ✓ Verified | Not enough data | 
| **Conference Transcripts** | Feature Not Available | Not enough data | 

---
## Categories
**Shared Categories (1):** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)

**Unique to Nextiva (5):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [Contact Center Software](https://www.g2.com/categories/contact-center), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms)



---
## Reviewer Demographics

### By Company Size

| Segment | Nextiva | Verizon Contact Center Solutions | 
|---|---|---|
| **Small-Business** | 77.2% | 46.2% | 
| **Mid-Market** | 21.6% | 23.1% | 
| **Enterprise** | 1.2% | 30.8% | 

### By Industry

#### Nextiva

- **Hospital & Health Care:** 6.0%
- **Insurance:** 5.6%
- **Construction:** 5.2%
- **Financial Services:** 4.6%
- **Real Estate:** 3.9%
- **Information Technology and Services:** 3.8%
- **Health, Wellness and Fitness:** 3.8%
- **Medical Practice:** 3.7%
- **Law Practice:** 3.5%
- **Legal Services:** 3.2%
- **Other:** 56.7%

#### Verizon Contact Center Solutions

- **Hospital & Health Care:** 15.4%
- **Banking:** 7.7%
- **Education Management:** 7.7%
- **Information Technology and Services:** 7.7%
- **Architecture & Planning:** 3.8%
- **Aviation & Aerospace:** 3.8%
- **Design:** 3.8%
- **E-Learning:** 3.8%
- **Entertainment:** 3.8%
- **Executive Office:** 3.8%
- **Other:** 38.5%

---
## Alternatives

### Alternatives to Nextiva

- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1614 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1406 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (932 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (504 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1555 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2527 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4195 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews)

### Alternatives to Verizon Contact Center Solutions

- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1406 reviews)
- [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1555 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2527 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (618 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1614 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [CallTower](https://www.g2.com/products/calltower/reviews) — 4.3/5 stars (377 reviews)
- [Dialpad Support](https://www.g2.com/products/dialpad-support/reviews) — 4.4/5 stars (703 reviews)
- [Webex Calling](https://www.g2.com/products/webex-calling/reviews) — 4.5/5 stars (635 reviews)

---
## Top Discussions

### Nextiva

- Title: [What is VoIP feature?](https://www.g2.com/discussions/what-is-voip-feature) — 3 comments
  > **Top comment:** "Voip feature just means you can make calls over the internet, rather than a connected phone line or cell network. 
"
- Title: [What does nextiva do?](https://www.g2.com/discussions/what-does-nextiva-do) — 3 comments
  > **Top comment:** "provide phone service"
- Title: [How has Nextiva revolutionized business communication systems with its VoIP solutions?](https://www.g2.com/discussions/how-has-nextiva-revolutionized-business-communication-systems-with-its-voip-solutions) — 2 comments
  > **Top comment:** "From my perspective - Nextiva made everything seamless like it's part of my normal work system/equipment.  I don't feel like I have to do any extra logging..."
- Title: [What is Nextiva used for?](https://www.g2.com/discussions/what-is-nextiva-used-for) — 2 comments
  > **Top comment:** "They are in the business of sneak auto-renewals, being difficult to reach, and deferring everything to their legal department. "
- Title: [For those who switched to Nextiva from another service, whom did you come from, and do you feel there is parity between Nextiva and your previous provider?](https://www.g2.com/discussions/for-those-who-switched-to-nextiva-from-another-service-whom-did-you-come-from-and-do-you-feel-there-is-parity-between-nextiva-and-your-previous-provider) — 2 comments, 1 upvote
  > **Top comment:** "Good day everyone on this platform I wanna use this medium to express how you can recover your lost fund from forex, binary options scam companies or fake..."

### Verizon Contact Center Solutions

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/nextiva-vs-verizon-contact-center-solutions)