Link copied to clipboard # Nextiva vs Verizon Contact Center Solutions Comparison - What are their main differences? Share [ Export ](/compare/nextiva/verizon-contact-center-solutions/export.csv) NextivaVerizon[+ Add Product](#) Pricing **Nextiva** Free Trial **Starting at $15.00** 1 User Per Month · Core **Starting at $25.00** 1 Agent Per Month · Engage **Starting at $75.00** 1 Agents Per Month · Power Suite CX **$75.00** 1 Agents Per Month · Essential **Contact Us** 1 Agents · Professional **Contact Us** 1 Agents Per Month · Premium Show more **Verizon Contact Center Solutions** No pricing available **Pricing Insights** from reviews Perceived Cost **Nextiva** $$$$$ **Verizon Contact Center Solutions** $$$$$ Average Discount **Nextiva** 11% **Verizon Contact Center Solutions** Not enough reviews yet Uncover valuable pricing insights from real user feedback to improve your shopping experience. See it for free Time to Implement **Nextiva** 6 months Based on 100 responses **Verizon Contact Center Solutions** 6 months Based on 100 responses Return on Investment **Nextiva** 6 months Based on 100 responses **Verizon Contact Center Solutions** 6 months Based on 100 responses ![Nextiva](https://images.g2crowd.com/uploads/product/hd_favicon/8e8f10a9c4c1782a6f3ce7d26d25a540/nextiva.svg "Nextiva") ![Verizon Contact Center Solutions](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_95cec9c1dd666b7badc13872b2a39b73/verizon-contact-center-solutions.png "Verizon Contact Center Solutions") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **Nextiva** Customer Support (135) Ease of Use (128) Difficult Configuration (27) Complexity (25) **Verizon Contact Center Solutions** Not enough data Integrations **Nextiva** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_50828ef2b93af30b29edd9061533c3b9/activecampaign.jpg "Product Avatar Image") ActiveCampaign ](https://www.g2.com/products/activecampaign/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_47457dad822238df1f7c568de3d29abf/callrevu.png "Product Avatar Image") CALLREVU ](https://www.g2.com/products/callrevu/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ba3ff0e06098e893ef0f3ef0d8cd3276/dv-pinnacle.jpg "Product Avatar Image") DV Pinnacle ](https://www.g2.com/products/dv-pinnacle/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ba7ec16c546d0110cfe515805013d68d/gong.png "Product Avatar Image") Gong ](https://www.g2.com/products/gong/reviews)[ View all ](https://www.g2.com/products/nextiva/integrations) **Verizon Contact Center Solutions** Not enough data Screenshots **Nextiva** ![Nextiva screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/125886/1.png) **Verizon Contact Center Solutions** No screenshot available **Ratings** from reviews Meets Requirements **Nextiva** **9.0** /10 Based on 2,941 responses **Verizon Contact Center Solutions** **8.1** /10 Based on 26 responses Ease of Use **Nextiva** **8.8** /10 Based on 2,993 responses **Verizon Contact Center Solutions** **8.1** /10 Based on 26 responses Ease of Setup **Nextiva** **8.5** /10 Based on 2,282 responses **Verizon Contact Center Solutions** **8.7** /10 Based on 5 responses Ease of Admin **Nextiva** **8.6** /10 Based on 2,053 responses **Verizon Contact Center Solutions** **8.7** /10 Based on 5 responses Quality of Support **Nextiva** **9.0** /10 Based on 2,925 responses **Verizon Contact Center Solutions** **7.8** /10 Based on 26 responses Has the product been a good partner in doing business? **Nextiva** **8.9** /10 Based on 2,033 responses **Verizon Contact Center Solutions** **8.3** /10 Based on 5 responses Product Direction (% positive) **Nextiva** **8.3** /10 Based on 2,795 responses **Verizon Contact Center Solutions** **8.1** /10 Based on 25 responses **Features** ratings from reviews Contact Center **8.6** /10 Based on 219 responses Not enough data Call Center Infrastructure (CCI) **8.6** /10 Based on 775 responses Not enough data Cloud PBX Platforms **9.1** /10 Based on 48 responses Not enough data Uncover more feature rated insights from real users to improve your shopping experience. See it for free VoIP Providers **8.5** /10 Based on 1,900 responses Not enough data UCaaS Platforms **8.6** /10 Based on 211 responses Not enough data User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 76.8% Mid-Market(51-1000 emp.) 22.0% Enterprise(\> 1000 emp.) 1.2% Small-Business(50 or fewer emp.) 76.8% Mid-Market(51-1000 emp.) 22.0% Enterprise(\> 1000 emp.) 1.2% Small-Business(50 or fewer emp.) 46.2% Mid-Market(51-1000 emp.) 23.1% Enterprise(\> 1000 emp.) 30.8% Small-Business(50 or fewer emp.) 46.2% Mid-Market(51-1000 emp.) 23.1% Enterprise(\> 1000 emp.) 30.8% **Reviewers' Industry** [![Nextiva](https://images.g2crowd.com/uploads/product/hd_favicon/8e8f10a9c4c1782a6f3ce7d26d25a540/nextiva.svg "Nextiva")](https://www.g2.com/products/nextiva/reviews) Nextiva Hospital & Health Care 6.0% Insurance 5.6% Construction 5.2% Financial Services 4.5% Real Estate 3.9% Other 74.8% [![Verizon Contact Center Solutions](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_95cec9c1dd666b7badc13872b2a39b73/verizon-contact-center-solutions.png "Verizon Contact Center Solutions")](https://www.g2.com/products/verizon-contact-center-solutions/reviews) Verizon Contact Center Solutions Hospital & Health Care 15.4% Banking 7.7% Education Management 7.7% Information Technology and Services 7.7% Architecture & Planning 3.8% Other 57.7% Alternatives **Nextiva Alternatives** ![RingEX](https://images.g2crowd.com/uploads/product/hd_favicon/7fda7f2577052a09d5896be010850215/ringex.svg "RingEX") [ RingEX ](/products/ringex/reviews) ![3CX](https://images.g2crowd.com/uploads/product/hd_favicon/ff153aac01ae613678696e629e52116c/3cx.svg "3CX") [ 3CX ](/products/3cx/reviews) ![Aircall](https://images.g2crowd.com/uploads/product/hd_favicon/d88e64e138533d66704f0a6b3ed71f61/aircall.svg "Aircall") [ Aircall ](/products/aircall/reviews) ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX") [ Genesys Cloud CX ](/products/genesys-cloud-cx/reviews) **Verizon Contact Center Solutions Alternatives** ![RingEX](https://images.g2crowd.com/uploads/product/hd_favicon/7fda7f2577052a09d5896be010850215/ringex.svg "RingEX") [ RingEX ](/products/ringex/reviews) ![NICE CXone](https://images.g2crowd.com/uploads/product/hd_favicon/7bd619f3d579628eacc5bbf828c6f8f3/nice-cxone.svg "NICE CXone") [ NiCE CXone ](/products/nice-cxone/reviews) ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX") [ Genesys Cloud CX ](/products/genesys-cloud-cx/reviews) ![Five9 Intelligent Cloud Contact Center Platform](https://images.g2crowd.com/uploads/product/hd_favicon/e0ad7f44157bc23e8fc8399905b408a0/five9-intelligent-cloud-contact-center-platform.svg "Five9 Intelligent Cloud Contact Center Platform") [ Five9 Intelligent Cloud... ](/products/five9-intelligent-cloud-contact-center-platform/reviews) ## Nextiva vs Verizon FAQs Generated using AI Last updated: November 14, 2026 ### What is the difference between Verizon vs Nextiva? Nextiva leads on overall reviewer satisfaction and support, while Verizon scores slightly higher for setup and administration. | Dimension | [Verizon](https://www.g2.com/products/verizon-contact-center-solutions/reviews) | [Nextiva](https://www.g2.com/products/nextiva/reviews) | | --- | --- | --- | | G2 Rating (reviews) | 3.9/5 (20+ reviews) | 4.5/5 (3.7k+ reviews) | | Largest Segment | Small-Business | Small-Business | | Ease of Setup | 8.7 | 8.5 | | Quality of Support | 7.8 | 9.0 | | Top Reviewer-Cited Strength | Strong connectivity and helpful troubleshooting | Customer support, 100+ mentions | ### How do the pricing models of Verizon and Nextiva compare? Nextiva reviewers rate value more favorably than Verizon reviewers, with Nextiva’s higher overall rating and recent praise for competitive pricing supporting that distinction. - **Verizon:** Recent reviewers describe the service as useful but costly, with high prices a recurring trade-off. - **Nextiva:** Recent reviewers praise competitive pricing and describe it as a lower-cost telephony alternative; others say useful features can increase the overall expense. - Recent Nextiva reviewers also cite lower costs and improved call quality as reasons for switching from a previous system. ### What are the best alternatives to Verizon and Nextiva? RingEX, 3CX, and NiCE CXone are the three leading G2-ranked alternatives to Verizon and Nextiva. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Verizon](https://www.g2.com/products/verizon-contact-center-solutions/reviews) | 3.9/5 (20+ reviews) | Small-Business | Recent reviewers cite high prices. | Strong connectivity and helpful troubleshooting | | [Nextiva](https://www.g2.com/products/nextiva/reviews) | 4.5/5 (3.7k+ reviews) | Small-Business | Recent reviewers praise competitive pricing and also note costs can add up. | Easy-to-use business communications with call routing and mobile access | | [RingEX](https://www.g2.com/products/ringex/reviews) | 4.2/5 (1.5k+ reviews) | Small-Business | — | — | | [3CX](https://www.g2.com/products/3cx/reviews) | 4.4/5 (500+ reviews) | Mid-Market | — | — | | [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) | 4.3/5 (1.7k+ reviews) | Mid-Market | — | — | ### Which Call Center Infrastructure (CCI) features should I prioritize when comparing Verizon and Nextiva? Prioritize support quality, ease of use and administration, setup, and call reliability when evaluating Verizon and Nextiva. - **Support:** Nextiva scores 9.0 for Quality of Support versus Verizon’s 7.8; recent Nextiva reviews praise helpful assistance but also report long waits. - **Ease of use:** Nextiva scores 8.8 versus Verizon’s 8.1. Recent Nextiva reviewers highlight accessible calling, messaging, and mobile use. - **Administration:** Verizon scores 8.7 for Ease of Admin, narrowly ahead of Nextiva at 8.6. Recent Nextiva reviews note that advanced settings and multiple interfaces can take time to learn. - **Setup:** Verizon scores 8.7 versus Nextiva’s 8.5. Recent Nextiva reviewers describe straightforward onboarding, alongside occasional complexity in call-flow and messaging setup. - **Call reliability:** Recent Nextiva reviews praise call quality and uptime, while also reporting dropped calls and mobile-app issues. Verizon reviewers cite strong connectivity as a benefit and report occasional speed or system-lag problems. ### What are the pros and cons of Verizon vs Nextiva? Verizon’s headline strength is connectivity and business-line support; Nextiva’s is an easy-to-use, flexible communications platform with strong support ratings. - **Verizon strengths:** Reviewers praise broad connectivity, multiple-line handling, troubleshooting, and access to knowledgeable staff. - **Verizon trade-offs:** Reviewers cite high prices, long waits to reach support, and occasional system lag or glitches. - **Nextiva strengths:** Recent reviewers value mobile and remote calling, call routing, voicemail transcription, and an accessible interface. Customer Support has 100+ all-time mentions, Helpful 100+ mentions, and Customer Service 80+ mentions. - **Nextiva trade-offs:** Recent reviewers report occasional dropped calls, mobile-app instability, complex administration, and support delays. Update Issues has fewer than 10 all-time mentions. ### Is Verizon or Nextiva better for small businesses? Verizon and Nextiva are both small-business-oriented by their largest reviewer segment, with Nextiva the stronger fit on reviewer satisfaction and small-business use cases. - **Verizon:** Small-Business is the largest reviewer company-size segment; no segment share is specified. Reviewers describe support for business lines, multiple calls, and small-business customer-care needs, while also citing high prices. - **Nextiva:** Small-Business is the largest reviewer company-size segment; no segment share is specified. Recent reviewers value straightforward user setup, mobile access, and centralized business calling, with some noting that costs can add up. ### Which Call Center Infrastructure (CCI) platform has better integrations? Nextiva has the stronger integration signal, with a recent reviewer citing useful connections to business applications and another describing a custom Go Integrator connection. - **Verizon:** A reviewer described contact-center systems integrated with phone handling, training, and knowledge systems, enabling information exchange without manual re-entry. - **Nextiva:** Recent reviews cite business-application integrations, a custom Go Integrator connection, and Microsoft 365 and Outlook integration. One reviewer also described using Wispr AI with Nextiva. ### How do Verizon and Nextiva compare on customer support? Nextiva leads Verizon on Quality of Support by 1.2 points, scoring 9.0 versus Verizon’s 7.8. - **Verizon:** Reviewers praise knowledgeable, friendly staff and effective troubleshooting, while also reporting long waits, repeated calls to reach an agent, and difficulty resolving some issues. - **Nextiva:** Recent reviewers describe support as helpful and responsive, including guided troubleshooting and setup assistance. Others report long hold times, slow responses, and inconsistent technical resolution. ### Which is easier to implement, Verizon or Nextiva? Verizon leads Nextiva on Ease of Setup by 0.2 points, scoring 8.7 versus 8.5; Ease of Admin is near parity at 8.7 and 8.6, respectively. - **Verizon:** Reviewers describe account changes and navigation as easy, while one reviewer found the system complicated to learn. Setup scores in individual reviews range from 5.0 to 7.0. - **Nextiva:** Recent reviewers often describe initial setup and adding users as straightforward, with setup support praised. Others report a learning curve for call routing, multiple interfaces, and phone-tree configuration. ### Which product has better Phone Calls? Phone Calls is the most frequently mentioned feature across Verizon and Nextiva reviews. - **Verizon:** Reviewers describe handling multiple calls and business lines, strong connectivity, and useful customer-to-agent support; other reviews cite occasional speed, lag, or freezing issues. - **Nextiva:** Recent reviewers praise call routing, transfers, mobile and desktop calling, and clear call quality. Other reviewers report dropped calls, connection delays, and mobile-app instability.